About this ReportTime Range
This Report is the second corporate social responsibility report issued by Joyoung Co., Ltd. to stakeholders. The text informationand performance in the Report are mainly for the period from January 1, 2021 to December 31, 2021. Some text information andperformance may involve previous years or re?ect policies and practices of 2022.
Scope of ReportThe Report discloses responsibility information of Joyoung Co., Ltd. and its subsidiaries to ful?ll economic, social and environmen-tal responsibilities, and typical cases come from its a?liates.Source of InformationThe information and data disclosed herein come from internal o?cial documents, statistical reports and annual reports of Joy-oung Co., Ltd. The board of directors and all directors of the Company guarantee that there are no false records, misleading state-ments or major omissions herein, and assume jointly and severally liabilities for the authenticity, accuracy and completeness ofthe contents hereof. Financial data in this Report are in RMB. In case of any inconsistency with the ?nancial report, the ?nancialreport shall prevail.Company Names
?●Joyoung Co., Ltd. (hereinafter referred to as "Joyoung" or "Company" or "we/us")?●Hangzhou Joyoung Household Electric Appliances Co., Ltd.(hereinafter referred to as "Hangzhou Joyoung")?●Hangzhou Joyoung Life Electric Co., Ltd. (hereinafter referred to as "Life Electric Co., Ltd.")?●Sharkclean (China) Technology Co., Ltd. (hereinafter referred to as "Sharkclean China")Compilation Basis?●China National StandardGuidance for Compilation of Social Responsibility Reports (GB/T 36001-2015)?●Guidance for the Compliance of Corporate Social Responsibility Reports in Chinaof the Chinese Academy of Social Sciences(CASS-CSR4.0)?●2030 Sustainable Development Goals (SDGs) of the United Nations?●ISO 26000: Guidance on Social Responsibility (2010) of the International Organization for Standardization?●Global Reporting Initiative Standards (GRI Standards) of Commission on Sustainable Development?●Self-Regulatory Guidelines No. 1 for Listed Companies of Shenzhen Stock Exchange - Standardized Operation of Listed Compa-nies on the Main BoardAvailability of the ReportThis Report is in electronic form for your reading. You may log onto the Company's o?cial website (www.joyoung.com) or cninfo(www.cninfo.com.cn) to read the electronic version of the Report. In the event that you have any questions or suggestions aboutthis Report, you may send an email to 002242@joyoung.com, or call at 0571-81639093.
Contents
Message from ChairmanKey PerformanceHonors in 2021
Feature: Joyoung Space Kitchen
Feature: Joyoung Charity Kitchen
Index of IndicatorsIndependent Assurance andStatement of OpinionReader Feedback Form
14National Brand, InheritingCorporate Culture
Company Pro?leCorporate CultureCompany Events
Work Together to Give Backto the Society
In terms of products, it manages to makequality breakthroughIn terms of employees, it is people-orientedIn terms of the industry, it seeks commondevelopmentIn terms of the society, it makes commonprogress harmoniously
Governance in a Steady andFar-Reaching Manner
Normative GovernanceInformation DisclosureInvestor Relations ManagementInternal Control and Risk ManagementIntellectual Property ProtectionInformation SecurityClean PracticeParty Conduct Construction
Take Hand in Hand to Builda Low-Carbon Home
Joyoung's Green ManagementJoyoung's Green Operation
Message from ChairmanIn 2021, the world economy gradually recovered from the his-toric shock brought by the global epidemic. China has takenthe initiative to assume its responsibilities as a major countryand contributed the great Chinese strength. In the face of op-portunities and challenges, Joyoung stands at the forefront ofthe tide, joins hands with its consumers, investors and part-ners to help each other and move forward.With the national dream of flying in the sky, Joyoung peoplehave striven for excellence. After eight years of unremitting ef-forts made by its R&D team, Joyoung' s self-developed "SpaceKitchen" was settled in the Chinese Space Station in 2021. Dueto the severe challenges brought by the extreme "vacuum,weightlessness and no convection" environment in space, Joy-oung' s R&D team has kept breaking through technical di?cul-ties and created a "Space Kitchen" that can ensure the supply ofhot water and hot meals for astronauts in the space station.Joyoung has been adhering to the core DNA of health and inno-vation, and actively exploring and developing in the training ofscience and technology talents, the control of R&D quality, thebreakthroughs in high-grade, high-precision, advanced technol-ogy and other aspects. In 2021, Joyoung invested RMB357.2787million in research and development, a year-on-year growthof 3.31%. With its insight into consumer needs and its ownthree-level R&D system, the company has launched high-qual-ity products that users are willing to share and recommend fordi?erent groups and scenes, thereby improving the value of theproducts and brand. That is, Joyoung is committed to satisfyingresidents' yearning for a better life by innovative technologies.In 2021, Joyoung formulated the brand strategy of "EnjoyHealth with Space Technology", further developed the productadvantages of "Joyoung + Shark" with its dual brands and mul-tiple categories, and continued to accelerate its exploration andlayout in intelligent, convenient and integrated small householdappliances. By continuous technology and product innovation,efficient communications with digital customers and productrealization, as well as fast and accurate marketing strategy, theCompany can timely capture new market demands and rapidlymake response, leading the industry growth.
Joyoung has actively undertaken its corporate social respon-sibilities, and joined hands with its stakeholders to developcharity kitchens. With a strong sense of times and social respon-sibility, Joyoung focuses on public welfare, continuously partic-ipates in education, poverty alleviation, environmental protec-tion, disaster relief and other public welfare activities, striving tocreate value for the society. We have built thousands of "charitykitchens", supplying meals to more than half a million rural chil-dren every day. In 2021, Joyoung made charitable donations upto RMB10.831 million. As of the end of 2021, Joyoung donatedover RMB90 million. As a leader in the industry, we have alwaysbeen taking win-win cooperation as our business developmentconcept, joining hands with partners from various fields tocreate a sound business ecosystem, and continuing to seek thesynergy e?ect of "1+1 is greater than 2".Joyoung attaches great importance to the sustainable de-velopment of the environment and has created an environ-ment-friendly green production and operation environment.Taking health as the core, Joyoung adheres to the concept ofharmonious coexistence between human and nature, and con-tinuously inputs green genes into its business operation. Wecontinue to conduct the "trade in" service, to properly disposeof recycled waste home appliances; we actively advocate greenoperation, promote the construction of green o?ces, vigorouslyimplement environment-friendly projects, and spare no effortto address global climate change and achieve carbon neutrality.In 2021, with the e?orts of all Joyoung people, Joyoung madesignificant improvements in standardized corporate govern-ance, public welfare services for the society and sustainablegreen operation. In the future, Joyoung will continue to expandand strengthen its brand equity value of "home kitchen + spacekitchen + charity kitchen". Settled in China with a global per-spective, we are committed to becoming a leading brand ofhigh-quality small household appliances representing originalinnovations and a healthy lifestyle to meet our consumers' pur-suit and yearning for a high-quality and beautiful life.
WANG Xuning, Chairman
Joyoung Co., Ltd.
Key Performance
TypeIndicatorUnit201920202021
Economicperformance
Operating revenuesRMB 0'000935,1441,122,375 1,054,047Net pro?tsRMB 0'00080,57691,63170,131Total tax paymentRMB 0'00035,07549,15334,288Total cash dividends (tax-inclusive)
RMB 0'00082,84376,70376,702Cash dividend for every 10 sharesRMB5.81010Customer complaint handling rate%100100100Customer satisfaction degree%
96.696.796.5
Environmental
performance
Power consumption intensity (pow-er consumption per RMB ten thou-sand of revenues)
Kwh/RMB 0'00013.4711.3010.66Water consumption intensity (waterconsumption per RMB ten thou-sand of revenues)
t/RMB 0'0000.210.16 0.18
Socialperformance
Number of employeesPerson2,9502,8462,915Proportion of female employees%333335Employee training coverage%95.57100Public welfare expenditureRMB 0'000741.6823.41,083.1Number of volunteersPerson357445409
?●Joyoung's "Smart Space Kitchen" went into space by takingthe core module of Tianhe
?●Won the Friendly Food System Award of the Year granted bythe United Nations Food System Summit
?●Won the Sustainable Development Award?●Won the A-Share Listed Company Social ResponsibilityAward?●Won the title of the Most Socially Responsible Listed Compa-ny in the List of Listed Companies in China
?●Won the gold award in the Small and Medium Investor Rela-tions Interactive Award?●Won the title of the Best Board of Directors of a Listed Com-pany in the List of China's Listed Companies
?●
Won the Red Top Charity Award
Honors in 2021
Joyoung Co., Ltd.
?●Won the title of China's Top 100 Light Industry Technology Company,and won the award of China's Most In?uential Small Household Appli-ance Brand for 13 consecutive years?●Won the title of the China's Top 100 Light Industry/Technology Enter-prise?●Won the title of the National E-commerce Demonstration Enterprise?●Won the title of the National Consumer Goods Standardization Pilot En-terprise?●
Won the New Retail Digital Intelligence Pioneer Award
?●Won the ?ve-star "After-sale Service Certi?cation"
?●Won the ?rst prize for Outstanding QC Achievements in Zhejiang Prov-ince?●
Won the title of Shandong Provincial Smart Factory
?●Won the title of Major Enterprise in Household Appliance Industry Chainof Shandong Province
?●
Won the title of "Intelligent Manufacturing Benchmark Enterprise ofShandong Province"?●Won the Hangzhou Municipal Government Quality Award
2021 ESG Report
Joyoung Co., Ltd.
On September 21, 1992, the Standing Committee of the Political Bureau of the CPC Central Committee made a strategic decisionto implement China's manned space?ight program. This manned space program of China was named "Shenzhou", code-named"921", which clari?ed the "three-step" development strategy of manned space program, and thus opened a new page of China'smanned space undertaking.
Joyoung Space KitchenFeature
Strategic decision on China's manned space program
The third step was to build aspace station to resolve large-scale space application problemsunder long-term care.
The second step was to breakthrough the rendezvous anddocking technology of mannedspacecraft and space vehicles,launch a space laboratory, and re-solve space application problemswith a certain scale under short-term care.
The first step was to launch un-manned and manned spacecraftto safely send astronauts into alow-Earth orbit, conduct earthobservation and scientific exper-iments, and send the astronautsback to the ground safely.
Joyoung Co., Ltd.
The development of manned spaceflight is of great significance to a country, a nation and even the whole mankind. China'smanned space?ight program will greatly improve our scienti?c and technological level and help us to occupy the high-tech fore-front in the world, and plays a huge role in enhancing the pride and cohesion of the Chinese nation and improving our comprehen-sive national strength and international status. Joyoung has participated in the construction of the national manned space?ightprogram, which is not only a high-tech scienti?c research program, but is also a heavy responsibility. Joyoung is committed to con-tributing to the common theme of mankind, so that the Chinese nation can make the thousand-year dream of going to the outerspace and living in other planets come true.In 2014, Joyoung undertook the Chinese Space Kitchen Program. From the spacecraft to the space station, the time the astro-nauts stay in space gradually became longer. So how to ensure that the astronauts could have three hot meals a day and haveclean drinking water every day during the "space journey" became the original intention of Joyoung to set up the Space Kitchenprogram. As an important part of the life support system for astronauts in the space station, the Joyoung Space Kitchen programwould resolve the problems of meals and drinking in the extremely harsh outer space environment of "vacuum, weightlessnessand no convection" through its independently-developed innovative technology, and resolve and satisfy the need of the astro-nauts for food and water required for long-time life in the space, to ensure their basic physiological needs and provide a great sup-port for the long-term and development of their missions in the space station.Since then, we have successfully developed a hot air heating device and a drinking water dispenser. The hot air heating device isused to heat aerospace food and make yogurt, and the drinking water dispenser is used to supply drinking water to astronauts in aquantitative manner, so they can have hot meals and clean water. In addition, the intelligent IoT control APP carried by the SpaceKitchen is also a successful achievement of the Joyoung Space Kitchen Program team, which is used to control all kitchen prod-ucts in the space station.
Product Diagram of Joyoung Space Kitchen Program
2021 ESG Report
R&D personnel carrying out debugging of products at the Astronaut Research and Training Center
Joyoung helps with China's aerospace undertaking
Joyoung Co., Ltd.
In April 2021, the "Tianhe Core Mod-ule" of China's space station was suc-cessfully launched into space fromWenchang, China. The "Smart SpaceKitchen" developed by Joyoung en-tered into the space by taking Tianhecore module to better meet the astro-nauts' needs for food, drinking water,health and nutrition in their long-term space life.Tianhe Core Module of the spacestation was launched into space
Many a little makes a mickle. Overthe past 8 years, Joyoung has ad-hered to the indomitable spirit andthe original intention of contributingto China's aerospace industry, madeexperiments repeatedly and tireless-ly, and strived to provide astronautswith satisfying meals.
"Space Kitchen",a popular science kitchen
R&D personnel took a group photounder the plaque of "Space Spirit"
2021 ESG Report
The diet and health of children in rural areas has always been a social issue that Joyoung is concerned about. Back in 2010, Joyoungdonated RMB50 million for "Joyoung Hope Fund" through China Youth Development Foundation, to build over 1,000 charity kitchensin ten years.The implementation of the program has e?ectively improved the environment and sanitation conditions of school kitchens in ruralareas, improved the ability and e?ciency of meal supplies, and ensured that students can have safe, clean and nutritionally balancedmeals. In 2019, evaluation data from a third-party institution showed that the number of students having meals in schools under theprogram increased by 34% on average, the per capita energy cost of students having meals decreased by 18%, and the malnutritionrate of students in the schools under the program decreased by 14.92%. In the sampling survey in the ?fth grade, the average heightgrowth of boys was 1.25cm, and that of girls was 1.57cm, with an overall average growth of 1.43cm. Compared with the baseline datain 2010, in the ?fth grade of the schools under the program, the average height growth of boys is 5.56cm, the average height of girls is
3.92cm, with an overall average height growth of 4.68cm.
Practice has proved that the Joyoung Charity Kitchen Program has e?ectively contributed to the implementation of the "Nutrition Im-provement Plan for Students under the Compulsory Education Program in Rural Areas", and has gradually become an important wayto improve their nutrition with both practicality and sustainability. For over ten years, Joyoung has focused on poverty relief in the ?eldof nutrition and health of students in poverty-stricken areas. Joyoung's charity practice has been recognized by the government andrelevant social organizations. It used to be selected as one of the Top 50 Enterprise Cases of Targeted Poverty Relief by the State CouncilPoverty Alleviation O?ce in 2019, and was included in the 2020 "Yearbook of China's Poverty Alleviation and Development". Besides,Joyoung also won honorary titles such as "Top 10 Charity Project Award" in the 16th China Charity List, "Outstanding Contributor to the30th Anniversary of the Hope Project" and the 3rd "China-Europe Social Responsibility Poverty Alleviation Award".
Joyoung Charity KitchenFeature
Improved nutritionalstatus of students
Improved malnutritionof students
Reduced future workforceloss due to improved fit-ness of students
Improved health condi-tions of students
Medical expenses saved dueto fewer illness of studentsImproved ?tness of studentsFewer illnesses Medical billssaved by Fewer illnesses
Key achievements and achievement equivalents made by the public welfare projectof "Joyoung Charity Kitchen"
Stakeholders
Projectoutcomes
Outcomedescription
Outcomeequivalents
Student
E?ciency enhancement
Time cost saved due tofaster cookingFaster cooking due toequipment useKitchen sta?
Joyoung Co., Ltd.
HubeiHe'nan
HeilongjiangJilinLiaoningHebei
ShandongJiangsuAnhuiZhejiangFujian
TaiwanJiangxiGuangdongGuangxiYunnan
GuizhouSichuan
QinghaiTibet
Xinjiang
Gansu
Inner Mongolia
Shaanxi
Hainan
Hu'nan
Shanxi
BeijingTianjin
Shanghai
MacaoHong Kong
Chongqing
3.78%1.31%3.78%5.42%
12.49%2.55%6.41%1.40%
3.12%1.23%3.37%1.56%
5.67%0.66%2.79%2.88%
16.27%4.60%4.27%2.47%
5.34%2.47%4.60%0.08%
0.08%0.74%0.66%
Regional distribution of Joyoung Charity Kitchen
1217
Total
This picture is only a schematic diagram anddoes not represent a real map
HubeiHu'nanGuizhouZhejiangShandongAnhuiTianjin
Chongqing
ShanxiTibetBeijingGuangxiShaanxiJilin
QinghaiYunnanXinjiangJiangxiHebeiHe'nanFujian
SichuanGansuHainanHeilongjiangInner MongoliaGuangdong
2021 ESG Report
Ningxia
Diaoyu IslandsChangsha
Guizhou
Guiyang
JiangxiGuangdongHongKongMacauNanning
Guangxi
Diaoyu IalandDongsha IalandXisha Ialand
Nansha IalandSouth China SeaZhongsha IalandHuangyan Ialand
TaibeiTaiwanFujianFuzhouHainanHaikouGuangzhou
Joyoung Charity Kitchen Project
Joyoung Co., Ltd.
With the implementation of "Healthy China", "Labor Education" and other national policies, in 2021, Joyoung Foundation and theschool have explored a new model for the sustainable development of the food-education program, and updated "Food-EducationWorkshop", a new model that integrates ?ve education aspects. The program includes four dimensions including "design guidance+ teaching aids + food-education courses + teaching empowerment", to develop courses and teaching aids, train teachers, and es-tablish food-education summer camps, food-education creation camps and other multi-brand program development modes.The upgraded version of the Food-Education Workshop is based on an educational space for kitchen scenarios, which is realizedthrough labor education or nutrition and health education courses. With cooking as a teaching carrier, it promotes traditional foodculture, imparts nutrition and health knowledge, cultivates good eating habits, In this way, children are guided to explore their re-lationship with themselves as well as other people, the society and the nature, and ?nally develop an enriched human nature anda healthy personality. In the past year of 2021, Zhejiang Joyoung Foundation funded 34 schools successively, totaling 134 schools.
With over ten years of practice in charity undertakings, Joyoung and its founder teaminitiated the establishment of the Zhejiang Joyoung Foundation on December 28,2020. Its core program aims to donate and build no less than 1,000 smart, environ-ment-friendly "Joyoung Charity Kitchen" for Joyoung schools in underdevelopedareas, to promote the construction of professional, e?cient and environment-friendlyelectri?ed kitchens in rural schools, be committed to improving the environment andhygienic conditions of school kitchens in rural areas, improve the energy e?ciency ofmeal supplies, and safeguard the healthy growth of rural children.In the next decade, Joyoung will donate no less than RMB50 million to Zhejiang Joy-oung Foundation, Chairman Wang Xuning and its founder team will donate no lessthan RMB60 million, and there will be no less than RMB110 million of donation to sup-port Joyoung Charity Kitchen and other charity programs. In 2021, under a new plat-form of the Foundation, the funding standards and contents of the charity kitchens thathave been cultivated for ten years were comprehensively upgraded, from the originalaverage of RMB30,000-50,000 per kitchen to RMB80,000-100,000 per kitchen, forming afunding system based on three major sectors, including rural school kitchen plan con-struction, electrical and intelligent kitchen equipment, and scienti?c dietary empower-ment. As of the end of 2021, the program has covered 222 counties in 27 provinces andregions nationwide, and a total of 1,217 schools have been completed, bene?ting over500,000 teachers and students every day.
Old appearance of the model "CharityKitchen"
Promote the construction of standard-ized model kitchens
Joyoung Food-Education Workshop
As of the end of 2021
Joyoung has funded atotal of
Food-Edu-cation Workshops
Joyoung Co., Ltd.
Joyoung Co., Ltd.
Company Pro?le
Joyoung is a modernized company focusing on the R&D, production and sales of kitchen appliances. In 1994, Joyoung inventedthe world's ?rst soy milk maker. Over the past 28 years, Joyoung, as a leading brand of quality small home appliances, has been ad-hering to the core DNA of health and innovation, comprehensively promoting digital transformation, keeping being user-centeredand demand-oriented, and grasping the dual-engine of products and channels. Joyoung has been proactively ful?lling its social re-sponsibilities. In the past ten years, it has visited 27 provinces and regions and built 1,217 Joyoung charity kitchens, bene?ting over
2.6 million people in ten years. In 2020, "Zhejiang Joyoung Public Welfare Foundation" was established by Joyoung, opening a new
chapter of Joyoung's public welfare undertaking.In order to respond to the general trend of consumption upgrading, the Company has promoted its featured "self-cleaning" blend-er, soy milk maker and "uncoated" steam rice cooker. Meanwhile, to cater to the needs of the Generation Z, it has launched IP co-brand products with linefriends, Coca-Cola, Heytea, hellokitty, Pikachu, etc., which are popular on the Internet. These IP co-brandproducts focus on a brand image of Joyoung style, nutrition release and R&D of Chinese cooking procedures. While rejuvenatingthe brand, the appearance of products is more delightful, the experience of users is more "enjoyable", and the life of people is more"healthy".Organizational Structure of the Company
President
Board O?ceAudit and Supervision DepartmentPresident's O?ce
Customer Service DepartmentCooking Life BUChinese Lifestyle BUWestern Lifestyle BUWater Appliances Lifestyle BUKitchenware Lifestyle BUCleaning Lifestyle BU
Marketing SideProduct SideProfessional Resource Platform
Brand DepartmentDesign DepartmentSupply Chain Operation Department
Legal A?airs CenterHR DepartmentInformation DepartmentResearch InstituteAdministrative Department
Quality Technology DepartmentFinancial Department
Remuneration andAppraisal Committee
Online Marketing BUO?ine Marketing BUShark Marketing BUInternational Marketing BU
Nomination CommitteeStrategy CommitteeAudit CommitteeBoard of Directors
Corporate CultureVisionMission
?●Take innovation and health as the core DNA of the brand?●
Vigorously promote the strati?cation of the product circle and brand rejuvenation?●From kitchen appliances to home appliances and cleaning appliances?●Become a leading brand of quality small home appliances
Be committed to helpingglobal consumers enjoy ahealthy life, with high-qual-ity small home appliancesthat make a better home!
Become a leading brand of quality small home appliances representingoriginal innovation and a healthy lifestyle.
Core values
Respect employees, care for employees, cultivateemployees, and recognize employeesTake pride in the achievements and development of employ-ees, create a fair, just and transparent working environment,and innovate based on the people-oriented principle.
People-oriented
Be a responsible enterprise that bene?ts the societyKeep being responsible for users, employees, partners andshareholders, and require employees to be sincere, down-to-earth and faithful.
Responsibility
Encourage teamwork
Encourage employees to consciously integrate into theteam, rely on the team to realize personal development, andcultivate the ability and habit of conscious communicationand collaboration.
Teamwork
Choose a healthy business and make healthy productsHealth is a core quality of a career. Pursue simplicity, effi-ciency and standardization, and provide employees with ahealthy working platform. simplicity, e?ciency and norms,and provides the employees with a healthy work platform.
Health
Brand strategy?●
Space technology, to enhance the technologi-cal sense of its products
?●Home kitchen + space kitchen + charity kitchen
Company Events
Joyoung invented the world's?rst soy milk maker.
1994
The sales of Joyoung soy milkmakers exceeded 1 million.
2004
Joyoung was successfully listedon the Shenzhen Stock Exchange.Over 10 million Joyoung soy milkmakers were sold in the same year.
2008
Joyoung Co., Ltd.
Joyoung donated RMB50 millionto set up the "Joyoung HopeFund", to launch Joyoung CharityKitchen Project.
2010
Joyoung has become one of theearliest companies to participatein the development of the nationalmanned space program, and has of-?cially undertaken the developmenttask of the Space Kitchen Programfor China's ?rst space station.
2014
The "Space Kitchen" (drinking waterdispenser, hot air heating device andaerospace smart APP) developed byJoyoung would be stationed in the Chi-nese space station by taking the Tianhecore module, to ensure astronautscould have healthy drinking water andhot meals.
2021
2021 ESG Report
Joyoung Co., Ltd.
Joyoung Co., Ltd.
Normative Governance
Information Disclosure
To safeguard the legitimate rights and interests of the Company, shareholders and creditors, and regulate the organization andconduct of the Company, Joyoung strictly abides by theCompany Law of the People's Republic of China, Securities Law of thePeople's Republic of China, Code of Corporate Governance for Listed Companiesand other relevant laws and regulations, andhas established the general meeting, the board of directors, the subordinate special committees, the board of supervisors and themanagement. In accordance with the actual development of the Company and requirements under regulatory authorities, it hasestablished a multi-level management system based on theArticles of Association, covering all aspects of its operation, to promotethe continuous optimization of the corporate governance structure, further the standardized operation of the Company, and e?ec-tively safeguard the rights and interests of the Company and all shareholders.
The Company conscientiously ful?lls its information disclosure obligation, and dis-close corporate information through the media designated by the China SecuritiesRegulatory Commission and cninf (http://www.cninfo.com.cn/new/index) in a time-ly, true, accurate, complete and fair manner strictly according to theSecurities Lawof the People's Republic of China, Information Disclosure Management Systemandother regulations.
General meeting
Board of directors
Board of supervisors
The Company regulates the convention, holding and voting procedures of the gen-eral meeting strictly according to provisions and requirements under theArticles ofAssociation, Rules of Procedures for the General Meeting and Code of Conduct forControlling Shareholders and Actual Controllers, treats all shareholders equally, ande?ectively guarantees the rights and interests of small and medium shareholders.
The Company, strictly in accordance with relevant provisions and requirements under theArticles of Association, Rules of Proce-dures for the Board of Directors and Working System for Independent Directorsand as guided by the general meeting, regulatesthe convention, holding and voting procedures of the board of directors, and ensures that the directors can e?ectively exercisetheir powers. All the directors have worked strictly according to the regulations, attended the board of directors and the generalmeeting conscientiously, and performed their duties diligently.
The Company elects supervisors strictly according to theArticles of Association andthe Rules of Procedures for the Board of Supervisorsand other relevant regulations,and supervises the performance of the duties by the directors and senior o?cers byformulating theRules of Procedures for the Board of Supervisors.
In 2021the Company held a totalof
general meetings
the Company's board of directors consists of
directors and
independent directors, including
female directorsIn 2021, the Company held a total of
board meetings
As of the end of 2021
In 2021
the Company issued
announcementsto the public
As of the end of 2021
the board of supervisors of theCompany consists of
supervisorsIn 2021, the Company helda total of
meetings of theboard of supervisors
Support Layer?●IT system security and busi-ness project managementOperation Layer
?●Product lifecycle management?●Channel management?●
Operation management?●Basic R&D management
Investor Relations Management
Joyoung keeps close communication with investors, keeps abreast of the expectations and requirements of the investors for theCompany, and fully safeguards the legitimate rights and interests of the investors, especially small and medium investors. TheCompany provides abundant and convenient communication channels, communicates with the investors in good faith in a num-ber of aspects through the "Hudongyi" (http://irm.cninfo.com.cn/) of Shenzhen Stock Exchange, the investor relations interactiveplatform of Panorama Web (https://www.p5w.net), online and o?ine exchange meetings with analysts, investors' on-site researchactivities, institutional investors' reverse roadshows and other means, to establish and maintain good investor relations.
Online Risk Training Course
The Company won the "InvestorRelations Gold Award"
The Company won the "Most SociallyResponsible Listed Company"The Company won the "Sus-tainable Development Award"
The Company won the "Best Board ofDirectors of a Listed Company"
The Company won the title of "Top 10 CompaniesMost Favored by Users in China" of Whale Fall Award
Strategic Layer
?●
Strategy formulation and ex-ecution review
?●Internal control environment?●External environment
Planning Layer
?●
Planning
?●Monitoring execution
Internal Control and Risk Management
Joyoung attaches much importance to internal control and risk management, constructs a risk map framework to set up threelines of defense for risk management according to each organizational structure, formulates theInternal Audit Control Procedures,Risks and Opportunities Control Procedures, Emergency Preparation and Response Control Proceduresand other systems, andcarries out risk training courses, to standardize the management of risk management and control procedures.
Joyoung Co., Ltd.
Intellectual Property Protection
Joyoung focuses on the quality of innovations and the protection of patents. As stipulated by theTrademark Law of the People'sRepublic of China, thePatent Law of the People's Republic of China and other laws and regulations, we have established a com-plete system for patent risk control and trademark protection, given patent protection for our core products, and carried out patentmonitoring analysis and patent infringement investigation on competing products on a regular basis. Furthermore, Joyoung'spatent administrators have organized patent training as needed by technical personnel in R&D, contract technology, industrialengineering and other sectors, to improve their awareness of intellectual property protection and enhance their patent writing andretrieval capabilities; in addition, theIntellectual Property Rights Management Systemand theSystem for Rewarding Star Patentshave been formulated,
for rewarding authorized patent inventors, and encouraging technicians to actively exert their subjectiveinitiative and explore patent points in design and improvement work.
The core patent of Joyoung's steam rice cooker won the third prize in the"Yangtze River Delta High-Value Patent Competition"
Patent exploration process for steam rice cookersBackground: With the ?erce competition and uneven quality of product quality, as well as coating peeling incidents that
a?ected people's food safety, the steam rice cooker technology came into being at the right moment. The steam rice cookeris a di?erentiated technology promoted by the Company, which helps with the Company's high-end rice cooker route.Process: Combined with the search and analysis of existing technologies, Joyoung's technical solutions have been dug upand protected for a number of times, forming a batch of high-quality patents.Data: There are over 200 patent applications based on the steam rice cooker project, including over 10 invention patents.
?●
invention applications
?●
1,654
utility models?●
design applications
During the reporting period, the Company has2,068
newly added patent application rights, including:
?●
invention applications
?●
8,277
utility models?●1,309
design applications
As of the end of the reporting period, the Company hasa total of10,129 patented technologies, including:
Result: The steam rice cooker patent cultiva-
tion project submitted with the core patent asthe core element participated in the "YangtzeRiver Delta High-Value Patent Competition",and won the third prize. The technical inno-vation of Joyoung has been well protectedthrough a series of patents, and a sound pat-ent barrier has thus been built, making steamrice cooker products unique to Joyoung.
Information SecurityBased on the philosophy of "reduce information risks and help with the stable development of the Company's business", Joyoungadheres to maintaining information security, creates a safe network environment, and formulates theOnline Management Rules onInformation System, Joyoung Information Security Policy, Rules on Information Security Incidents Management, Rules on PersonalInformation Protection Managementand other information security rules, improve the construction of the data security manage-ment system, fully implement information security protection, and pass the ISO27001 information security certi?cation.
ISO27001 Information Security Certi?cation
The Company engages a third party toconduct IT vulnerability analysis on theCompany's systems
In 2021, the Company upgraded its data security capabilities in accordance with relevant requirements under national data security policies.
Clarify data desensitization and API usage speci?cations
Provide tool support for the utilization of capabilities
18 databases, 5,606 sensitive data sheets and 7,208 sensitive ?elds in a row
Assess 394 API interfaces, ?nding a total of 29 risky APIs, all closed-loop
Regulate the collection, use, sharing, transfer and disclosure of personal information
2 categories, 98 items in 18 sub-categories, and three-level standardsDevelop the classi?cation and grading standard for sensitive data
Launch a sensitive data discovery platform
Formulate theSensitive Data Desensitization SpecificationsandAPIInterface Security Speci?cations
Study API security tools and Shardingsphere desensitization tools
Issue thePersonal Information Protection Management Rules
API Risk assessment
Joyoung Co., Ltd.
Clean Practice
Party Conduct Construction
Joyoung attaches much importance to improving the anti-corruption mecha-nism, formulates theAnti-fraud Management Rules, theAuditing SupervisionManagement RulesandComplaint and Suggestion Management Rules, establish-es various channels to accept complaints and suggestions from its employees,suppliers, distributors, consumers, etc., reviews the implementation of businessethics, anti-corruption and anti-bribery rules on a regular basis, and holds train-ing sessions on clean practice, so as to standardize the professional conduct of allemployees, establish a good atmosphere of honesty and dedication, and preventthe occurrence of any damage to the interests of the Company and shareholders.
In 2021
?●the Company carries out
pro-fessional ethics training sessions?●
the WeChat public account "HonestJoyoung" published
integritypropaganda articles
Featured Party-buildingJoyoung adheres to the guidance of Xi Jinping's Socialist Thought with Chinese Characteristics in the New Era, and integrates Par-ty-building into the Company's business development. It has created a "365" characteristic Party-building activity mechanism, andhas won the title of "Advanced Grassroots Party Organization in Qiantang District, Hangzhou". In 2021, the Company built a Par-ty-building culture exhibition hall, which has passed the acceptance by the superior Party working committee.
Committed to becom-ing a participant in cor-porate decision-making
Committed to becom-ing an executor of cor-porate development
Committed to becom-ing a driver of corporateinnovation
Committed to becom-ing a builder of corpo-rate culture
Committed to becom-ing a leader of thoughtfor employees
Five commitments
Healthymechanism
Healthy
mind
Healthybody
Healthylife
Healthyorganization
Healthyproducts
Six aspects of health
Establish a reward and incen-tive mechanism
Establish a performance evalu-ation mechanism
Establish a responsibilityimplementation mechanismThree mechanisms
Constitution of Party members
Party day events
oyoung strictly adheres to the principle for the approval of applications for joining theParty, recruits those that are politically correct, have faith, abide by rules and disci-plines, act with moral integrity, have good characters, make contributions and haveachievements into the organization, makes overall plans, adjusts the structure in aplanned and step-by-step manner, attaches much importance to the developmentof ?rst-line Party members, and promote the development of female members, high-er-education members and ethnic minority members.
Joyoung attaches great importance to the combination of political education andsocial practice. In 2021, the Company has organized a total of 79 themed Party dayevent such as "Learning the Spirit of the Sixth Plenary Session of the 19th CPC CentralCommittee", and carried forward the knowledge of Party history, enhanced the senseof belonging of Party members and played the vanguard and exemplary role of Partymembers through various themed Party day events.
Activities on the 100th anniversary of CPC
Party-Building CultureExhibition HallParticipated in the choruscompetition of the Medical PortParty Working Committee andwon the second prize
Joyoung Co., Ltd.
Joyoung Co., Ltd.
Quality management system
In terms of products, it manages to make qualitybreakthrough
The Company constantly explores customer needs, advocates a healthy diet lifestyle, is committed to continuous innovation ofproducts and services, keeps improving product quality and customer experience, and creates healthy, convenient and high-quali-ty dietary solutions for customers.
Quality Management
In accordance with the ISO9001 standard as well as special requirements of customers, the Company has adopted the processmethod, integrated all terms under the quality management standard into the process, established a documentary quality man-agement system, and formed management manuals, procedural documents and other system documents, to meet the needs ofcustomers, improve their satisfaction degree, and comply with laws and regulations.Joyoung's quality management value logic not only includes improving the yield rate, reducing complaints and reducing losses,but more importantly, pleasing users, and winning market advantages and brand advantages. Make "good products" that have ob-vious quality selling points and meet users' expectations; "do well" in products, and realize good quality during the whole process,in all elements, and with all employees, from users and customers to products, so as to meet users' needs and expectations basedon products and capabilities.
Product improvement(better and better thinking)
Product experience
Product realization
Users'demand
Users'satisfaction
Quality managementperformance in 2021 on ayear-on-year basis
15% lowerNew productfailure rate:
42% lower
Negativereviews:
60% lower
Qualitycomplaints:
Product Innovation
Technology is the primary productive force. Accelerating the transformation of sci-enti?c and technological achievements can not only lay a solid foundation for eco-nomic growth, but can also inject new momentum into the long-term developmentof the Company and even the whole industry. Joyoung focuses on innovation, andkeeps improving the innovation capability and sustainable development capability ofthe Company in order to fully tap the potential of its employees, so as to ensure theCompany's continuous and rapid development. Joyoung attaches great importanceto the atmosphere of innovation, and has established an innovation incentive andreward system and the Joyoung Innovation Day. Its internal key innovation eventsinclude two programs, namely, "Product Innovation & Resolutions of Key Problems"and "Product Innovation Competition".
In order to create an atmosphere of product innovation, trigger the enthusiasm for innovation, improve the competitiveness ofthe Company's products, and promote the long-term development of the Company, the Company has been actively promotingtechnology sharing, and encouraging the application of technologies across di?erent product lines, to realize the transplantation,integration and leap of innovation. The Company has built an innovation platform, guided the implementation of innovative ideas,and launched various innovative activities to promote the sense of accomplishment of new personnel, so as to realize the imple-mentation of technology-driven product force strategies and facilitate the development of products and technologies.
Innovation Incentive Mechanism
In 2021, the Company continued to increase the investment in R&D, explored and developed forward-looking innovative technol-ogies, focused on mainstream rigid-demand categories, improved R&D systems and mechanisms, and introduced high-end R&Dtalents, to e?ectively promote technological progress and innovation. The Company invested RMB357,278,700 in R&D, a year-on-year growth of 3.31%, accounting for 3.39% of its revenues.
Featured products in 2021
Under 30years old
30-40years old
Over 40years old
283 persons
29 persons
319 persons
Master's
degree
97 persons
Bachelor'sdegree543 persons
Total number of R&D personnel of Joyoung :
R&D investment
20192020
2021
RMB346 millionRMB330 million
RMB357 million
Water Puri?er & Heater
Joyoung Space WaterPuri?er & Heater, a waterpuri?er that can distributewarm water
Wet and Dry Vacuum
Dust collection, mop-ping and washing justwith one click
Living cleaning products Cookware products Water and household products
Wear-resistant Non-stick Wok
For both stir-frying and sau-teed food, with a light weighteasy to handle
Joyoung Co., Ltd.
Chinese lifestyle products
Electric Pressure CookerLean, healthy and light mealsCarbon SteelKettle Rice CookerNewly launched binchotanfar-infrared endothermic liner
Electric Cha?ng DishThe Industry's ?rst 2000Wquick electric cha?ng dishUncoated Steam Rice Cooker
Safe design without coating
Cooking and living products
Soy Milk Maker
Three-in-one for ?ne high-
speed blending
Blender
Ultra-thin shape, low-noisehigh-speed blending, andunique heating sterilization
technologyBlender
Silent high-speed blending,
?ne and ?lter-free
Smart Noodle MakerSmart weighing, automaticwater feeding, and di?er-ent types of food each day
in a week
Western lifestyle products
Air Fryer
Air-fried cuisine with
enhanced delicacy
Toaster
Crispy and delicious
baked toasts
Electricity Cake Clang
Give food just the rightwarmth
Health Pot
Finely boiled and
stewed drinks to give
you comfortable andhealthy enjoyment
Joyoung Co., Ltd.
Sunshine ServiceThe Company has created the "Sun-shine Service" after-sales brand,adhered to the service philosophy of"integrity, warmth, transparency andhappiness", established a high-qualitycustomer service team and a customercomplaint handling management sys-tem, handled content inquiries, com-plaints, feedback and other demandsfrom customers both on line and offline, resolved various complaints in atimely manner, conducted customersatisfaction surveys on a regular basis,and provided users with professional,e?cient and satisfying services. In 2021,the Company obtained the ?ve-star af-ter-sales service certi?cation.
Five-star after-sales service certi?cation
Joyoung Sunshine Servic
The 2,000 stable professionaloutlets, uni?ed store image andsales-marketing integration,making it No. 1 in the industryExcellent service network
Through the advanced hu-man-computer interaction andtime-limited closed-loop mech-anism, the e?ciency of meetinguser needs is better than theindustry average.
E?cient demand resolution
Proactively embrace new demandsfor interconnected services, andfacilitate users' consultation andcomplaints in a multi-channel andmulti-mode manner
Convenient service encounter
4,000 professional engineers,with an average working age ofover 5 years, who have receivedcorresponding pre-job trainingand are subject to star-level as-sessment management
Professional service team
Trend in service satisfaction in recent years
With a systematic planning, re-serve, distribution and emergencymechanism, the spare parts sup-ply industry leads the industryStrong supply of accessories
Adhere to professional services,match product and channel reform,meet customers' needs, and achievewin-win cooperationWin-win customer cooperation
Provide characteristic services thathave great influence in the industrysuch as extended warranty, trade-inand "?ve-free" security inspection.Unique value-added services
Vigorously promote the appli-cation of online services andonline data application, andincrease the efficiency of theservice process by 50%
Advanced service digitization
Note: Satisfaction degree in the survey = overall satisfaction degree * 0.1 + store maintenance satisfaction degree * 0.4 + local ser-vice hotline satisfaction degree * 0.3 + service policy satisfaction degree * 0.2
20142016201520182019201720202021Customer satisfaction survey
94.1%
96.8%
93.9%
95.9%
94.0%
96.6%
96.7%
96.5%
Joyoung Co., Ltd.
In terms of employees, it is people-orientedIn accordance with the Company's development strategy, Joyoung follows the philosophy of "talents are the ?rst resource" andthe employment policy of "people-oriented, combining with morality and capability", formulates its own human resources devel-opment strategy, and builds a comprehensive human resources management system with the integration of "selection, cultivation,use and retention". In the past three years, it has invested nearly RMB 18 million into training, established online learning platformof Xiaoyang Academy and implement the "Dream-Making Program, Star Program, New Talents Program, Blade Program, TRIZTraining Camp, Product Manager Training Camp, Project Manager Training Camp, New Leader Workshop, Executives Academy"and many other training programs for sta?ers at various levels. Joyoung has also launched a special training campaign for its sen-ior executives under the program of Huawei Business Leaders, built a learning and empowerment system involving both front-lineemployees to senior executives, and created a dynamic talents incentive and growth mechanism, which can e?ectively promotecore competitiveness and promote the common development of the organization and the employees.Talent PhilosophyThe Company adheres to the core values of "people-oriented, team work, responsibility and health", insists on people-orientedinnovation, takes pride in the achievements and development of its employees, creates a fair, just and transparent working envi-ronment for the employees, and encourages the employees to be consciously integrated into the team, relies on the team to real-ize personal development and cultivate the ability and habit of conscious communication and cooperation. It also insists on beingresponsible for its users, employees, partners and shareholders, requires the employees to be sincere, down-to-earth and faithful,pursue simplicity, e?ciency and norms, and provides the employees with a healthy work platform.
People-oriented?●Strategy development and exe-cution review
?●Internal control environment?●External environment
Responsibility?●Be a responsible enterprisethat bene?ts the society
Health?●Choose a healthy businessand make healthy products
Teamwork?●Rely on the team to realizepersonal development
Joyoung's talent view
Unconstrained by stereotypes and past experience, keep exploring new methods, to create new products ormake new work achievements
Innovative breakthrough
With results as the main basis for measuring work e?ectiveness, focus on improving performance, achievinggoals and yielding results
Result-orientedCreativity
Set high goals and requirements for work, be subject to self-supervision, and act proactively
Strong self-driving force
Be impartial and upright, adhere to principles, be faithful, keep promises, cooperate with others when there is
someone in charge, and take the responsibility when there is no one in charge
Integrity and responsibility
Mindset
Always maintain a positive energy and enthusiasm towards work, always be able to complete tasks or ful?ll
commitments satisfactorily, and make every e?ort for the best results
Passionate about work
Have a sense of mission to work, be not afraid of di?culties, be happy when facing competitions, and cope
with challenges and adversities with a positive attitude and method
Dare to challenge
Enthusiasm
Be willing to share useful information and resources, be able to solicit and listen to others' experience, per-
spectives and opinions, learn from and collaborate with each other, and achieve common goals
With the motivation and perseverance for continuous learning, pay attention to personal growth and constant-
ly iterate the knowledge system
Learning ability
Teamwork
Ability
Joyoung Co., Ltd.
ProductionpersonnelTechnicalpersonnelAdministrativepersonnelOther professionalpersonnel
SalespersonnelFinancialpersonnelOtheradministrativepersonnel
Above master'sdegreeJunior collegeUnder secondarytechnical school
Bachelor'sdegreeSecondarytechnical schooland high school
Rights and Bene?ts of EmployeesThe Company strictly abides by theLabor Law of the People's Republic of China, Contract Law of the People's Republic of China
and other relevant laws and regulations, and proactively responds to the government's call, by giving priority to stabilizing employ-ment and protecting people's livelihood, respecting and protecting the legitimate rights and interests of employees, prohibitingchildren labor according to law, ensuring equal pay for equal work between men and women, protecting the legitimate rights andinterests of female employees, striving to create a diversi?ed, fair and just working environment, and ensuring all employees arenot treated di?erently just because of their religions, genders, ages, disabilities, etc.
The Company carries out campus recruitment, social recruitment, internal recruitment and other recruitment activities throughvarious recruitment channels, such as its o?cial website and o?cial WeChat account, third-party recruitment platforms and o?inejob fairs, regulates the recruitment process, and carries out recruitment in a fair, open and impartial manner, to continuously in-troduce high-quality talent resources, prepare talent reserves for the Company's development, and contribute to the social goal of"stabilizing employment" of the government.
Basic Rights and Interests
Fair Recruitment
Gender CompositionRatio of Employees
Rank CompositionRatio of Employees
Education BackgroundComposition Ratio of Employees
Age CompositionRatio of Employees
MaleFemaleUnder 30 (inclusive)
Over 46 (inclusive)
31-45
Joyoung's recruitment philosophy?●It is the leaders' responsibility to recruit the right talents
?●Recruitment is for the Company
Sta?ng data
?●Be more than a talent spotter, and look for talents who are bet-ter than themselves
?●Seek major common points while reserving minor di?erence
As of December 31, 2021the Company has a totalof2,915 employeeswith a labor contractsigning rate of
%There is no child labor orforced labor or any otherlabor rights violation
36%
64%
21%
26%
18%9%2%2%
22%
11%9%1%
56%23%
54%43%
3%
The Company provides employees with a market-competitive compensation and performance system and bene?ts system. Thecompensation and performance system consists of basic salaries, bonuses, subsidies and bene?ts. In order to standardize themanagement of bene?ts and ensure bene?ts of the employees, the Company has formulated Bene?ts Management Rules, Supple-mentary Provisions on Bene?ts Management Rules and other rules. The Company provides employees with basic bene?ts accord-ing to law, and on this basis, provides employees with special bene?ts in medical treatment, food, housing, transportation, etc.
Focus on major issues about the Company's business development, major decisions, and hot issues that concern employees suchas those related to their vital interests. Hold employee representative conferences on a regular basis, to strive to resolve problemsfor grass-roots employees, and extensively listen to opinions and suggestions of employee representatives and the majority ofmanagement o?cers and employees. In addition, in order to standardize the operation of the Company in all aspects, re?ect opin-ions and thoughts of employees in a timely manner, and respond to opinions and suggestions of employees rapidly and e?ective-ly, the Company has formulated theManagement Procedures for the Handling and Feedback of Opinions, Suggestions, Appealsand Feedback of Employees, and established two-way communication channels between management o?cers and employees,including a hotline and a mailbox for complaints and suggestions, an o?ce network information platform for complaints and sug-gestions, a WeChat public account for Investment complaints and suggestions, a SOA platform of the Voice of Customers, JoyoungAdministration and meetings of various departments at all levels, to listen to the voice of employees through multiple channels.
Compensations and Bene?ts
Democratic management
Basicbene?ts
Featuredbene?ts?●Six insurances and one fund (endowment insurance, un-employment insurance, work-related injury insurance,maternity insurance, medical insurance, supplementarycommercial insurance and housing fund)?●The right to leave according to law (statutory holidays,sick leave, marriage leave , funeral leave, maternity leavefor female employees, etc.)?●Physical examination for all employees?●High-temperature subsidy
?●Six types of visits: Birthday/marriage/maternity/illness/accident/funeral care?●Educational sponsorship: Encourage employees to re-ceive further education or professional certi?cation, andgive them bonuses for it?●Holiday benefits: Distribute holiday benefits (Joyoungproducts, etc.)?●Allowance bene?ts: Meal subsidies or free lunch
The Company held the 5th employee representative conference congress on November 23, 2021General Manager's mailbox
Joyoung Co., Ltd.
Safety and Health of Employees
The Company adheres to the occupational health and safety management policy of "people-oriented, harmonious management,risk reduction, safety and health". In order to protect the physical and mental health of laborers, enhance their awareness of safeproduction, and ensure safe production, the Company has passed the ISO45001 occupational health and safety management sys-tem certi?cation, and formulated theEnvironmental Factors and Hazardous Sources Control Procedures, Fire Management Rules,Safety Education and Training Management Rules and other documents.
Management Rules
People-oriented, harmonious manage-ment, risk reduction, safe and healthy
Set occupational health and safetygoals and take measures every year,monitor and measure the operation-al performance of the occupationalhealth and safety management sys-tem, and check the achievement ofgoals on a regular basis.
Collect and update laws, regulations,standards and other requirements ap-plicable to the Company's occupationalhealth and safety management work ona regular basis every year, and send theprovisions collected to the correspond-ing professional department for review,to determine the applicable provisions.
PolicyGoal
Laws and regulations andother requirements
Organize various departments annual-ly to identify and evaluate the sourceof danger in their own business activ-ities (including products involved andrelated parties), and to formulate theprevention and recti?cation measures.
Hazard source identi?cation
Develop emergency plans every year,and organize corresponding emergen-cy drills, to identify potential risks andreduce the occurrence of such poten-tial risks.
Emergency response
Provide workers exposed to occupationaldisease hazards with physical examinationfor occupational diseases before, duringand after they take their jobs, and estab-lish relevant occupational health ?les.
Physical examination foroccupational diseases
Arrange annual occupational healthexaminations for posts with hazardousfactors every year, and post warningand instruction signs. Meanwhile,provide labor protection equipmentfor employees on certain posts, andensure the workers can use the equip-ment correctly and replace it in time.
Post hazardous factor monitoring
Provide employees with health and safety training on a regular basis every year.
Training
ISO45001 Occupational Health and Safety Manage-ment System Certi?cation
Diagram of the occupational health and safety management system
Safety Education
Strictly observe requirements under the management rulesof the Company, establish three-level safety education andtraining contents for production employees, and implementappropriate training, to ensure that the employees can quicklyunderstand the operating environment and risks therein aftertaking their jobs, and be able to prevent and control risks withself-awareness.
In 2021, the Administrative Department of the Company organ-ized a total of 6 trainings for the safety production month, safetyproduction training and special training for key positions. At theend of each month, the safety production administrators of var-ious departments will be organized to conduct joint inspectionson office areas, laboratories and key zones. In addition to theuni?ed ?re safety knowledge lectures organized by the Admin-istration Department of the Company, relevant key preventionand control departments can also coordinate resources basedon their own management measures, and plan and organize ?resafety lectures for employees, to help employees understand thebasic knowledge about ?re safety and self-rescue means.
The production department has established independentequipment operation procedures for the equipment used dur-ing operation, and speci?es equipment operation steps/meth-ods, safety precautions and emergency measures, and helpemployees understand risks and control requirements for theequipment through point-to-point physical operation training.
The production department has established aChemical Listfor chemicals used during operation, and conducted chemicalsafety education and training for employees on a regular basis,to help them clearly understand requirements for the protec-tion against chemicals and use them in operation.
Based on the EIA test result, the production department sortsout those who are exposed to occupational hazards on theoperation site, and plans and organizes occupational healtheducation and training for employees, to help them clearly un-derstand their occupational hazard risks and daily preventionand control requirements.
Plan and organize training on dormitory management require-ments for employees, clarify requirements for dormitory elec-tricity use, and avoid dormitory safety risks.
Cooperate in the Company's ?re drill, to help employees knowthe escape route and escape method clearly, understand howto use fire extinguishers, and have a clear understanding of?re-?ghting knowledge.
The production department has established 6S managementtasks, sets up inspection standards, and organized training andguidance. There are personnel that conduct 6S daily monitor-ing and weekly inspection, Regular monitoring and timely recti-?cation are implemented, to avoid any safety risks.
Three-level safety education and trainingfor new employees
Employees participated in the publicityof ?re safety knowledge
Equipment operation safety trainingfor operators
Chemical operation safety trainingfor workers
Occupational health and safety educationand training for operators
Dormitory safety education and trainingfor operators
Fire drillProduction 6S control
Joyoung Co., Ltd.
To protect the health of its employees e?ectively, Joyoung has further implemented the people-oriented development philosophy,and thus arranges annual health examinations for all the employees every year, and provide additional occupational disease ex-aminations for part of the employees (67 people), striving to provide the employees with all-round and considerate health care.
Healthy Lifestyle
Health cabin
Joyoung Health CabinThe company has built a health cabin and put it into use. By conventional health testing equipment, safe and e?ectivemoxibustion physiotherapy, online and o?ine health knowledge lectures, free diagnosis and other means, it providesgood services to realize healthy workers as well as a healthy company and a healthy city.
Emergency rescue drill
Joyoung's training system
Training and Development of EmployeesJoyoung adheres to the training principle of "combining training and practice on a result-oriented basis", takes the quality eval-uation system and professional behavior evaluation system, the hierarchical and sequential system, the courseware system, thelecturer system, the learning platform system and the institutional system as the foundation, improves the operation system from?ve aspects, including demand analysis, plan formulation, course development, training implementation and e?ect evaluation,and gradually builds the training system. The Company has established a two-level training system, developed theOnline TrainingManagement Rules, New Employee Training Management Rules, External Training Management Rules, Internal Training Manage-ment Rules and Joyoung internal trainer team, to ensure the e?ective implementation of training needs, plan formulation and im-plementation and e?ect evaluation, promote the career design of employees, create a platform for ability improvement and careerdevelopment for employees, and ensure the implementation the strategic goals of the Company.
Values/attitudeUse
System culture E-learning platform Training organizational structure
Demandanalysis
Planning
Course de-velopmentTrainingimplemen-
tation
E?ectevaluation
Operation
system
Coursesystem
Supportplatform
Composition of theTraining System
Lecturersystem
CultivateSelectIncentive
Senior managementMiddle-level managementJunior management
Sales skillsProduction skillsMarketing skills
Joyoung's talent training system 2.0
The Company has built a Training and De-velopment Department, which is in chargeof the establishment of the training system,as well as the formulation and implemen-tation of training plans. In 2021, focusing on"high growth with professionalism, boostingperformance under the help of programs",through the online learning platform -Xiaoyang Academy, the Company has builta talents cultivation system 2.0 based onthe growth and competency of employees,including strategic transformation, skill im-provement and talent echelons.
A systematic training system based onemployee growth and job competency
Learning platforms: Xiaoyang School, Mini CEIBS, Spiritual WealthClub and Dedao
Strategic transformationTalent echelonSkill improvement
Joyoung Co., Ltd.
Joyoung provides broad developmentchannels for employees in technology,skills, management, sales and otherfields. The employees can choose themost suitable development path andset their career development goalsbased on their strategic developmentneeds as well as their own characteris-tics, career interests and expertise. Theymay also do career transitions betweenthe management channel and the pro-fessional channel.
Joyoung career development channel
Training in a visit
Management
ProfessionalTechnical
Marketing
DFMA training
IE special training camp
Care and Activities for Employees
Joyoung keeps pace with the times, proactively takes the responsibility of caring for employees, gives help and assistance to em-ployees, builds a harmonious company with actions, and contributes to building a harmonious society.
?●Single employees: The Company has estab-lished the "Joyoung Matchmaker Award", andthe trade union would hold cross-companysingle associations, to help single employees?nd their romantic partners.
?●Working couple: The Company has estab-lished a "Love Cabin" to resolve housingproblems for employees, and pays regularvisits to retired employee.
?●Retired employees: Co-founders of the Com-pany would attend dinner parties with themand pays visits to them during festivals withred pockets.
?●Employees with financial difficulties: TheCompany has established a fund for employ-ees in major ?nancial di?culties, carried outassistance activities for such employees, andprovided education assistance for childrenfrom poor families.
Visit to old employeesJoyoung Matchmaker Award
Sports meetingAnnual meeting
In order to advocate the philosophy of "pas-sionate and happy work, happy and healthylife" and enrich the life of employees, the Com-pany has set up 22 clubs, including those inarts, sports, food and other aspects, and all em-ployees can participate for free. In 2021, around1,500 people participated in the activities. TheCompany has organized leagues within andoutside the Company as well as summer par-ent-child training courses on a regular basis.In addition, the Company holds three culturalmeetings each year, namely, staff meeting,sports meeting and annual party.
Joyoung Co., Ltd.
Art TroupeAcademy of
Painting andCalligraphy
DanceBasketball
SoccerPhotographyRoller
Skating
Yoga
TableTennis
BakingMommy
JoggingGroup
Badminton
Makeup
ArcheryBilliards
Academy ofNutrition
MFTSwimming
WerewolfVolleyballVLOG
22 clubs
Organizational structure chart of the SupplyChain Operation Department
In terms of the industry, it seeks common developmentIn order to build a sustainable ecosystem of healthy kitchens and smart kitchens, Joyoung has constantly sought like-minded part-ners with an open and inclusive attitude. We have been promoting the coordinated development of the upstream and downstreamof the industrial chain, establishing external cooperation in R&D, products, supply and marketing, and working with our partners tocreate a sound business ecology, to achieve a win-win situation.Supply Chain ManagementThe Company has built a set of collaborative intelligent manufacturing management system, namely, the CIS system, which enables dataexchanges between its own factory and complete machine suppliers. Independent CIS system accounts are allocated through Joyoung'sown factory with OEM factories, and the CIS system deployed in the cloud is seamlessly connected to the MES of each factory. Industrialrobots, AGVs, testing equipment, code scanners, loading and unloading machines and other equipment are networked, to achieve data ex-changes at the equipment level, the workshop level and the factory level, so as to provide data support for the management system; besides,redundancy is adopted to ensure reliability. Through collection, networking, analysis and control, the closed-loop management of each linkis completed, and the automatic collection of all equipment parameters and early warnings for abnormalities in the production process, aswell as the remote transmission of manufacture management and supply management amongst various equipment, are thus realized.The collected historical and real-time data of the manufacturing process are stored, analyzed and visualized, and are displayed in the centralcontrol room in a real-time manner, to ensure that the Company can be informed of the production and manufacturing conditions of eachfactory in a real-time manner, and further realize production process monitoring and equipment failure diagnosis.
Supply Chain Operations Department
Production andMarketing PlanningDivisionCooking BU PlanningDivisionChinese BU PlanningDivisionWestern BU PlanningDivisionWater HomeAppliances PlanningDivision
PMC DepartmentProcurement Center
Manufacturing
TechnologyDepartmentStructural StrategicProcurementDepartment
Hangzhou
FactoryJi'nan FactoryE-strategicProcurementDepartment
Automation Project
Department
Manufacture Center
Logistics Extension
DepartmentLogistics Extension
Department
Logistics Operation
Department
POP Operation
Department
HR Administra-tion Department
Complete-MachineStrategic Procurement
Department
Cooking BUProcurementDepartmentChinese BUProcurementDepartmentWestern BUProcurementDepartmentWater HomeAppliances BUProcurement DepartmentSN SupplyManagementDepartmentProcurement
Support Department
Joyoung Co., Ltd.
2021 supply chain strategy house
Supply chain strategy systemJoyoung enhances its competitiveness of its main products by establishing the supply chain strategy house and with a focus onkey business indicators, and achieves the recourse breakthrough by keeping improving product quality. Joyoung also controlswhole-process comprehensive costs and records cost reduction by upgrading manufacture, managing working capital and takingother measures. Further, by empowering the supply chain with digitization, we realize the production and sale upgrading of thewhole chain and safeguard the e?cient supply of products. We stay committed to customer-oriented principle, introduction oftechnical professionals and product innovation, continue to develop new products, create di?erentiated product layout and takethe initiative in market competition. Our goal is to build a supply chain integrating strategy and market to guide the e?cient opera-tion of the Company's supply chain.
Create an e?cient supply chain with thecombination of strategies and marketization
Focus on the Company's core business indicators, be customer-orientated,
and take the initiative to attack and get the results
Ultimate cost
Supplysupport
Resourcebreakthrough
Whole-supply-chain e?ciency
enhancement
New productbreakthrough
Cost control
ProfessionalsynergyStrengthenedquality
Manufacture
upgrade
Turnovercontrol
Joyoung considers suppliers as an important resource, and attaches much importance to establishing a long-term and routine com-munication and operation system with suppliers, to provide organizational and high-level supports for the business cooperationbetween both parties. The Company has developed theProcurement Management Rules, Business Lean Star Certi?cation Manage-ment Rules for Joyoung Suppliers, Bidding Management Rules, Quality Assurance Agreementand other rules, to promote continuousimprovement and achieve a win-win situation for both parties. Based on the material classi?cation and the degree of common devel-opment of suppliers, as well as the term of cooperation, Joyoung divides its suppliers into strategic suppliers, excellent suppliers andgeneral suppliers, to manage supplier relations strategically, and establish long-term cooperative partnerships with strategic suppliersand long-term suppliers. It is also committed to the development of global suppliers, to improve the global supplier coverage of keycomponents. In addition, it adopts ISO9001 and TS16949 as evaluation standards for the introduction of key suppliers.
Strategic suppliers: Establish a long-term partnership with suppliers onan end-to-end strategic collaborationbasis, jointly build strategic controlpoints, and form long-term core com-petitiveness.
Non-strategic suppliers: Conduct
performance appraisal in six aspects,i.e. TCO, technology, quality, delivery,environmental safety and social re-sponsibility, for full market-orientedcompetition.
Procurement Operation Excellence
Procurement Strategy
and Objectives
Cooperation ResultsBuild long-term core competitiveness: The original product SKY forms a strategic control
point, with a market share ranking TOP1Establish long-term, stable and win-win partnerships: 16 strategic suppliers, 107 suppli-
ers in cooperation for more than 5 years, accounting for 32%Leading cost: As the prices of raw materials rocketed in 2021, we successfully maintain the
cost advantage ahead of our main competitors by front-end design optimization, supplye?ciency improvement, centralized procurement and other key measuresJoint Innovation: Joyoung joins hands with key suppliers to add benefits and provide
household appliances featuring better experience and functions, higher quality and morefavorable price for customers
Strategic Supplier Award
Awarded strategic suppliers Prize to
strategic suppliers
Awarded a Special Contribution Prize tostrategic suppliers who has been with
Joyoung for 20 years
Time Ingenuity Award
Joyoung Co., Ltd.
In 2021the supplier training carried outby Joyoung covered a total of
suppliersJoyoung has established a Sup-plier Lean O?ce, with
full-timelean/IE factories and a supplychain lean team consisting ofover
membersThe average cost reduction oflean, automation and other pro-grams is over RMB
millionper yearIn 2021,
benchmarking lineswere built, accounting for
23.8
%,with revenues of RMB
13.2
million
Joyoung provides a communication platform for suppliers to learn from each other forcommon improvement. Through training, coaching and introduction of manufacturingindustry engineering technology methodology, value stream analysis and improvement,6S, TPM, line balance, JIT, continuous ?ow, automation, informatization, process certi-?cation (PC), multi-skilled workers, QCC and quality month events, etc., Joyoung stim-ulates the improvement motivation and vitality of suppliers, helps them grow healthily,creates a healthy, high-quality supply chain of its own, and thus provides strong sup-port for gaining advantages in the market. Joyoung provides relevant training plans tosuppliers every year, carries out coaching and inspection during the process, publishesresults every year, motivates those that perform excellently, grants honorary certi?cates,and compiles and shares outstanding improvement cases of suppliers.Joint development
Qualitymanagement
Management talent
cultivation
Laboratorymanagement
?●Technical coach-ing conversion?●Annual innovationreward selection?●Supplier innova-tion protection
?●Quality Month?●QC team?●Quality rating
?●Lean coaching?●JPS manufacturingalliance?●Lean rating?●Account aging policy?●Result sharing
?●Laboratory technician certi?-cation and cultivation?●Laboratory rating certi?cation?●Laboratory constructioncoachingEmpowerment platform for the strategic supplier
20202019
2021
Number of trainingsprovided by the Com-pany to suppliers
Centralized sorting in the production lineIt helps reduce the cost and improve e?ciency. Manual labor is replaced by equipment, semi-automatic operation is re-placed by full-automatic operation, and "one person, one machine" is replaced by "one person, multiple machines", asan important direction for the reform of injection molding workshops. While adopting automatic production, the plantadopts centralized sorting by dividing the workshops into two zones, including the north and the south, and uses realizethe automatic launch of the main production line with self-made simple tooling. Employees are engaged in concentratedoperation in the south and north sorting areas of the workshops, which not only needs fewer workers and reduces manu-al labor, but also helps increase the pay for employees. Centralized sorting reduces labor costs, improves the Company'sproduction and operation management e?ciency, helps increase employees' incomes, and keeps the workshops cleanand tidy.
Self-made simple tooling,and automatic launch of themain production line
Centralized sorting acrossmultiple machinesCentralized transmission on the pro-duction line
Earnings from centralized sorting in 2021Total saved labor hours/year
21,006
Saved amount/year
441,126Saved employees/year
Joyoung Co., Ltd.
Industry-University-Research Cooperation
The Company has proactively established contact with colleges and universities, built a practice base, and with advantages of both parties,it carried out more cooperation bene?cial to students, colleges and universities and the Company. The construction of the practice baseaims to carry out in-depth cooperation with the colleges and universities in innovative practical teaching, internship and other aspects.Under multi-level, multi-channel, multi-form and pragmatic principles, both parties have exerted their own strengths, complemented theneeds of each other, coordinated with each other, and further promoted the industry-university-research cooperation between both parties.The Company gives strong support to colleges and universities in innovative practical education and internship, and also welcomes teach-ers and students of colleges and universities to participate in Joyoung's internship and small scienti?c research and creative programs, togive full play to the strengths and functions of both the Company and the colleges and universities in the cultivation of professional talents.The Company explores, establishes and improves a new mechanism for the cooperation between the Company and the colleges and uni-versities for the joint cultivation of talents of professional technology and product innovation, gives full play to the platform role of the prac-tice base of the Company, cultivates high-quality innovative and entrepreneurial talents, and achieves common progress and development.By the end of 2021, the Company has successively worked with Tsinghua University, Zhejiang University, Fudan University, SoutheastUniversity, China Agricultural University, Jiangnan University, Zhejiang Sci-Tech University, Zhejiang Gongshang University, China JiliangUniversity, Technology Duplicate Checking (Assessment) Center of Zhejiang Academy of Science and Technology Information Research andZhejiang Fangyuan Testing Group for joint scienti?c research programs, industry-university-research cooperation, talent training and cut-ting-edge technology exchanges. It has also carried out cooperation in internship and employment on a regular basis.
Teachers and students of Zhejiang University walked into JoyoungLetter of Appointment for Experts
Reinforced Cooperation between Joyoung & Zhejiang University
In June 2021, more than 20 teachers and students from the Excellence Class of the School of Mechanical Engineering,Zhejiang University, led by Vice Dean Liu Zhenyu of the School, walked into Joyoung Creative Industrial Park in Hangzhou,starting the ?rst class of "Innovative Design Methods and Practice" of Zhejiang University. Dean Wei of Joyoung ResearchInstitute introduced Joyoung's history of innovation and development, its product design concept and process of "healthand innovation" in detail, as well as the achievements made by the innovative method TRIZ and the innovative softwareGold?re. This class was an attempt to the innovate teaching of the School of Mechanical Engineering, Zhejiang Universi-ty, and is also an innovation of Joyoung's production-university-research practice. Meanwhile, Joyoung has establisheda normalized exchange platform with the School of Mechanical Engineering, Zhejiang University, to jointly explore theestablishment of the "Social Practice Base of the School of Mechanical Engineering, Zhejiang University", so as to seekopportunities for industry-university-research cooperation.
Discussions within the IndustryFrom 2018 to 2021, Joyoung led or participated in the formulation of 33 standards, including 14 national standards, 4 industrystandards, and 15 group standards.SNStandard nameStandard No.Standard nature
IoT Household Appliance Public Instruction SetGB/T 36428-2018
Nationalstandard
Formulated
Floor Scrubbers for Household and Similar PurposesT/CHEAA 0018-2021
Organizationstandard
Formulated
Technical Speci?cations for Cordless Foldable Handheld DryVacuum Cleaner
T/CAS 383-2019
Organization
standard
Formulated
Steam Mops for Household and Similar PurposesQB/T 5426-2019
Industrystandard
Formulated
Performance Requirements and Testing Methods for ElectricKettles
GB/T 22089-2021
Nationalstandard
Revised
Brand Evaluation – Guidelines for Consumer PerceptionMeasurement
GB/T 39071-2020
Nationalstandard
Formulated
Food MasherGB/T 15854-2021
Nationalstandard
Revised
Rice CookerGB/T 40978-2021
Nationalstandard
Formulated
Iron Non-Stick PanGB/T 40354-2021
Nationalstandard
Formulated
Technical Requirements for Intelligent Household AppliancesEquipped with IoT Operating Systems – Soymilk Makers
T/CAS 520-2021
Organizationstandard
Formulated
Technical Requirements for Intelligent Household AppliancesEquipped with IoT Operating Systems – High-Speed Blenders
T/CAS 522-2021
Organizationstandard
FormulatedStandard examples formulated and revised with Joyoung's participation
Joyoung Co., Ltd.
The Company has always been implementing the philosophy of "win-win for partners", and actively seeks like-minded businesspartners in various ?elds such as R&D, products, supply and marketing, to realize the synergistic e?ect of "1+1 is greater than 2"and achieve win-win development.Related Parties Measures
Government departmentsand charity organizations
Pay visits on a regular basis, attend meetings held by the government, and get information fromWeChat groups and QQ groups in a timely manner.Through the preparation for the establishment of "Charity Kitchen" and the participation in"Shanhai Assistance" by purchasing native products in the form of "consumption for povertyalleviation", implement the assistance plan. Meanwhile, respond to the call and actively supportSoutheast Guizhou, Enshi and other regions, alleviate the malnutrition problem for young stu-dents in remote areas, and stimulate the economic development in backward areas.
Professional institutions
Actively join associations and organizations. The Chairman serves as the Vice President of the 13thExecutive Committee of Hangzhou Federation of Industry and Commerce, and timely communicateswith leaders of the association for the latest information. Co-organize/attend industry meetings.Universities, colleges andresearch institutes
Carry out joint scienti?c research programs, industry-university-research cooperation, talent cultiva-tion and cutting-edge technology exchanges; conduct internship and employment cooperationBanksPay visits on a regular basis, and establish good cooperation relationships
Media
Contact with daily news, with year-end media visits and feature stories; jointly carry out brand com-munication, exposure and other activities as needed for the brand.
In terms of the society, it makescommon progress harmoniously
Core public bene?ts program
With the overall victory of the battle against poverty and the implementation of therural revitalization strategy, in order to promote the development of public bene?tsmore systematically, Joyoung and its founder team initiated the establishment of the"Zhejiang Joyoung Foundation" on December 28, 2020. With "gather the force of kind-ness and create a good life with health" as the vision, the Foundation carries out ruralrevitalization, poverty alleviation, assistance for sick and disabled people, scholarshipand education assistance programs, assistance for the elderly and orphans, supportfor disaster relief and other public bene?ts and charitable undertakings.
The Foundation's logo
Aid for students in need
Brand event
Joyoung donated over RMB
million to public welfare undertakings
As of the end of 2021
?●"Joyoung Aid Program"for teenagers in need?●Major natural disasters,health events, etc.
Brand project
Joyoung Co., Ltd.
Public Bene?ts Events
Joyoung made donations to the middle and primary school in Wangqing County
Walking in Love
The Joyoung Public Welfare Project was launched in Wangqing County, Yanbian Korean Autono-mous Prefecture
Walking in Love
In April 2021, the launch ceremony of the "Joyoung Charity Kitchen" and "Joyoung Food-Education Workshop" in Wang-qing County, North Korea Autonomous Prefecture, Yanbian was held at the Central Primary School of Jiguan Village,Wangqing County, to provide students there with nutritious and healthy soy milk while they have meals at school, so thatthe school can develop food culture as a curriculum, and the children can master a skill of survival, realize the impor-tance of healthy diet, and learn knowledge about the traditional food culture.
In 2021, Joining hands with Zhejiang Women and Children's Foundation and Tencent Public Welfare, calling on participantsto walk over 10,000 steps a day, and donate the steps of each day to the Charity Kitchen Program through Tencent's WeChatSports. Joyoung will donate RMB 1 for every 10,000 steps, with a matching gift of RMB500,000, so as to spread the philoso-phy of enjoying health, call on everybody to participate in public bene?ts undertakings, assisted in the construction of char-ity kitchens in more than 20 rural primary and secondary schools in Zhejiang, to ensure nutritious meals available to thestudents.
Brand Honors in Public Bene?ts
Food-Education Summer Camp
Food-Education Summer Camp
Since 2014, Joyoung has held 10 immersive appetite summer camps for students in Harbin, Ji'nan, Xinyang, Qinghai,Hangzhou, etc. Students here participate in program-based interdisciplinary experiential food-education learning ingroups, with di?erent modules connected to each other as games, which forms a fun, open and regular exploratory campatmosphere, conveys the philosophy of health awareness to the students, and stimulates their appetite and creativity.Through the Food-Education Summer Camp in 2021 themed "Love Food & Save Food", students could understand theproblem of food waste, from the source of food to the classi?cation of garbage, know how to cherish food, respect natureand be grateful to society, and develop a scienti?c, healthy and sustainable view of diet.
?●
Friendly Food System Award of the Year granted by the UnitedNations Food System Summit?●Outstanding Contribution Enterprise for Collaboration in theEast and West?●The highest award in the ?eld of charity granted by the Chinesegovernment - China Charity Awards?●Selected as one of the Top 50 Excellent Cases of Targeted Pov-erty Alleviation by the State Council Poverty Alleviation O?ce(2019)
?●Included in theChina Poverty Alleviation and DevelopmentYearbook 2020 by the State Council Poverty Alleviation O?ce?●Outstanding Contribution Award in the 30th Anniversary of theHope Project
?●"Top 10 Charity Program Award" on the China Charity List
?●Best Practice Award, Public Welfare of China?●Targeted Poverty Alleviation Partner of Zhejiang Province, Zhe-jiang Provincial Charity Federation?●Outstanding Contributor in Epidemic Prevention and ControlDonation of Hubei Province?●2020 Corporate Citizen Anti-Epidemic Pioneer?●Corporate Social Responsibility Excellence Program Award?●"Best Social Contribution Award" of CSR Education Award
202020202020201920192019
1,083.1
5,480
823.4
4,478
741.6
5,906
202120212021Amount of charitable donations
(RMB 0'000)
Number of times of participa-tion by employees in volun-
teer activities
Length of time of employeevolunteer activities (hours)
Joyoung Co., Ltd.
Joyoung Co., Ltd.
Joyoung's Green ManagementJoyoung strictly implement theEnvironmental Protection Law of the People's Republic of China and other relevant laws and regu-lations on environmental protection, and actively practice the philosophy of environmental protection and smart factory manage-ment. In 2021, the Company formulated theEnergy Resources Management Rules, which require all departments to consider en-vironmental impact when selecting resources, choose environment-friendly and energy-saving products if possible, and continueto make improvement in accordance with the principle of energy conservation and consumption reduction to reduce the negativeimpact on the environment. The Company requires an internal audit and an external audit by a third-party company every threeyears. The Company did not violate any laws and regulations on environmental protection or get involved in any pollution accidentdisputes throughout the year, and was not subject to any administrative penalty for violating relevant laws and regulations on en-vironmental protection.
Joyoung adheres to the philosophy of harmonious development between man andnature, minimizes environmental impact in the process of production and operation,responds to the call of the international community and China for energy conserva-tion and emission reduction, and improves the e?ciency of energy and resource use.The Company adopts the environmental policy of "abide by laws and regulations,implement pollution prevention, save energy and reduce consumption, and establishan environment-friendly brand", as well as the management policy for HSF hazardoussubstances of "adopt environment-friendly materials and produce green products".It continues to increase the investment in environmental protection in accordancewith the ISO14001 management system, promote energy conservation and emissionreduction, protect ecological diversity, and promote the harmonious development ofthe Company, the society and the environment.
The energy consumption of the Company is mainly electric energy. The Company continues to improve the utilization rate of energyand water resources by strengthening energy consumption management and control. Through clean energy and reinforced energyconsumption control, under the premise of an average annual growth in production, the rate of increase in energy consumption of theCompany, such as electric power, is smaller than the average annual growth rate of production. In addition, the resources consumedby the Company are mainly tap water. Through advocating water conservation and promoting the recycling of water resources, thee?ciency of water resources has been continuously improved. The Company has always been adhering to the principle of energy e?-ciency enhancement and low-carbon production, by making statistics on water and electricity consumption as well as paper use eachmonth, summarizing and analyzing its energy consumption, and developing appropriate recti?cation measures.
20202020
20192019
8020
20212021
Environmental protection
investment (RMB 0'000)
Total investment in energy conservationand emission reduction (RMB 0'000)
ISO14001 certi?cation
Indicator Unit 2019 2020 2021Electricity consumptionkWh12,599,07812,681,33511,233,940Operating revenuesRMB 0'000935,144 1,122,3751,054,047Electricity intensitykWh/RMB 10,000 of revenues13.4711.3010.66Electricity e?ciencyRMB10,000 of revenues/kWh0.070.090.09
Energy
Notes:
1. Electricity intensity re?ects the electricity consumed per RMB10,000 of output value. The less the electricity per unit of output value, the lower the electrici-
ty consumption intensity.
2. Electricity e?ciency re?ects the revenues per kWh. The greater the output value per unit of electricity consumption, the higher the electricity e?ciency.
In 2015, Joyoung Creative Industrial Parkjoined hands with Hangzhou CNE Pho-tovoltaic Power Generation Co., Ltd. tocarry out a photovoltaic power generationprogram, laying 35,000 square meters ofphotovoltaic equipment on the roof of theCompany's workshops. In 2021, the pho-tovoltaic power generation in the plantreached 3,163,198 kWh, 85.6% of whichwas used by the park itself, with the bal-ance uploaded to the State Grid.Joyoung has established its waste management rules – Solid Waste Management Rules, and each department shall be responsiblefor the process management from the generation of solid waste to the classi?ed collection, and hazardous waste generated will betransferred to quali?ed suppliers for disposal.
Notes:
1. Water resources consumption intensity re?ects the water resources consumed per RMB10,000 of output value. The less the water consumption per
unit of output value, the lower the water resources consumption intensity.
2. Water resources e?ciency re?ects the revenues per ton of water. The greater the output value per unit of water resources, the higher the water re-
sources e?ciency.
Indicator Unit 2019 2020 2021
Water consumptionTon197,832180,298188,844Operating revenuesRMB 0'000935,1441,122,3751,054,047Water resourcesconsumption intensity
Ton/RMB 0'000 of revenues
0.210.16 0.18Water resources e?ciencyRMB 10,000 of revenues/Ton
4.736.235.58
Water Resources
Workshops with photovoltaic panels
Joyoung Co., Ltd.
Joyoung's Green Operation
Green o?ce, which creates a low-carbon new normal
To save energy and resources, improve the utilization rate, avoid waste, protect the environment, and reduce the Company's operating cost,the Company actively promotes energy conservation and emission reduction in its daily operation, and calls on employees to participateactively in energy conservation and consumption reduction activities, to develop the awareness of energy conservation and environmentalprotection, enhance the consciousness of saving electricity and water, fully promote paperless o?ce work, advocate double-sided copyingand save paper. The Company also encourages employees to reduce the use of disposable water cups, turn o? lights, power switches and gasafter getting o? work, and reduce standby energy consumption of computers, printers and other equipment, so as to realize the reservation ofresources and the reduction of emissions.The Company also actively responds to the call of "practice conservation and oppose waste" of China, and implements the "clean plate cam-paign", to reduce kitchen waste. It strictly abides by laws and regulations as well as government requirements, to implement execution garbageclassi?cation in the o?ce area as required, promotes the concept and instructions of waste classi?cation to its employees, advocates the re-duction, recycling and harmless disposal of household waste, and actively performs the environmental protection responsibility as a corporatecitizen.In addition, the Company also actively responds to the call of the government by formulating appropriate management methods in accord-ance with relevant requirements under theHousehold Waste Management Regulations of Shandong Province and based on the its actual sit-uation, develops the classi?cation standards for various types of waste, provides recycling bins for recyclables, kitchen waste, hazardous wasteand other waste for employee work stations, pantries and other areas, carries out e?ective training and publicity for the orderly promotion ofwaste recycling in the o?ce area, and advocates green, environment-friendly management.?●Strictly control the operating temperature of air conditioning.?●Use energy-saving lighting equipment and reasonably planlighting brightness?●Turn off personal computers and other office equipmentduring non-working hours to reduce standby consumption
?●Do not add/use any high-power electrical equipment in theCompany without authorization
Garbage classi?cation trainingSlogan of electricity saving
?●
Choose double-sided paper and black-and-white printing,and use electronic communication and o?ce work as muchas possible?●Call on the departments to reduce unnecessary newspaperorders and reduce paper waste?●Provide garbage sorting and recycling bins in the o?ce areafor the sorting and collection of waste
Green logistics, as a new mode of transportationIn order to break through the logistics mode, reduce packagingwaste, and save logistics costs, the Company works with Alib-aba and JD to explore a new mode of standardized turnoverwarehouses, so as to achieve a breakthrough in the entire ware-house/distribution network. The Company has thus grantedthe title of a demonstration enterprise under thePilot LogisticsStandardization Project in Hangzhou and a demonstration en-terprise of the ?rst batch under thePilot Project of the Construc-tion of a Modern Supply Chain System in the Circulation Field.
Green procurement, which promotes new measures for environmental protection
While carrying out green operation to reduce carbon emis-sions, the Company has also voluntarily organized green envi-ronmental protection programs, to o?set the carbon dioxideemissions generated during its operation, trying to achieve"carbon neutrality" as soon as possible. Since 2007, the Com-pany has organized a number of afforestation activities, tomobilize its corporate in?uence to bene?t the environment. Inaddition, the Company has also been actively advocating thephilosophy of environmental protection, encouraging its em-ployees to actively participate in public bene?ts activities re-lated to global environmental protection, and practicing greenenvironmental protection with actions. Up to now, in the park,2,020 trees, 10,312 square meters of plant bands, 182 shrubsand 11,689 square meters of turf have been planted.
Recycling of waste home appliances
Recycling of waste home appliancesWaste home appliances are highly valuable for recycling, which, however, alsocontain a variety of heavy metals and pollutants, and improper disposal willcause environmental pollution. In 2021, the Ministry of Commerce issued theNotice on Further Improving the Key Work of Promoting Consumption in CurrentBusiness Fields. It is mentioned in theNotice that we should promote the con-sumption of home appliances and furniture, accelerate the improvement of therecycling and disposal system for used home appliances, improve the recyclingnetwork, optimize the recycling channels, promote the replacement consump-tion of home appliances, and guide consumers to enhance the awareness ofusing home appliances safety, saving energy, protecting the environment, andtimely replacing out-of-date old home appliances.In 2021, Joyoung continued with the "trade-in" service, encouraging consumersto give small home appliances of any brands to Joyoung for recycling with subsi-dies for the purchase of new appliances. In 2021, the company recycled approx-imately 150,000 waste home appliances through the "trade-in" service, and allthe waste appliances were handed over to professional recycling companies forproper disposal by local after-sales outlets.
?●
Strengthen the management of components, accessoriesand other materials?●Select green, environment-friendly and energy-saving mate-rials in the design for new products or the technical renova-tion for old products?●Purchase wholesale, replacement and energy-saving prod-ucts as much as possible, to reduce waste generation?●Strictly implement configuration standards and procure-ment requirements for office equipment and other assets,improve revitalization e?ciency and reduce procurement
Overall cost reduction and e?ciency im-provement for warehousing and logistics
Explore environ-
ment-friendlypackaging
Reduce packagingwaste and save costs
Improve the transportationvolume ratio and warehouse
utilization rateThe packagesize matches thestandard pallet
Universalpackaging
Thickenedpackaging
RemoveoutsourcingReduce the logistics pack-aging breakage rate
Joyoung Co., Ltd.
Table of ContentSDGsGRI StandardsCASS-4.0About This ReportP1.1/P1.2/P1.3
Message from ChairmanP2.1/P2.2
Key Performance
GRI 102GRI 201
A2Honors in 2021
GRI 102GRI 202
A3
Feature: Joyoung Space KitchenGRI 203M3.6
Feature: Joyoung Charity KitchenGRI 405S4.12/S4.13
National Brand,Inheriting Cor-porate Culture
Company Pro?leGRI 102P4.2/P4.3Corporate CultureGRI 102P4.1/G1.1Company EventsGRI 102P3.1/P4.5
Governance ina Steady andFar-ReachingManner
Normative Governance
GRI 102GRI 205
M1.1/M1.2Information DisclosureGRI 102M1.4Investor RelationsManagement
GRI 102GRI 201
M1.5Internal Controland Risk Management
GRI 102M1.1Intellectual Property
Protection
GRI 102S1.1/S1.2Information SecurityGRI 102M2.4/M2.13
Clean PracticeGRI 205M1.3Party Conduct ConstructionGRI 102M1.1
Index of Indicators
Governance ina Steady andFar-ReachingManner
In terms of products, it managesto make quality breakthrough
GRI 203GRI 416
M2.1/M2.4/M2.6/M2.7
In terms of employees, it is peo-
ple-oriented
GRI 401GRI 403GRI 404GRI 405
S2.1/S2.2/S2.3/S2.5/S2.7/S2.8/S2.10/S2.11/S2.13/S2.14/S2.15/S2.16/S2.17/S2.18
In terms of the industry, it seeks
common development
GRI 204GRI 418GRI 419
M2.10/M2.13/M3.6
In terms of the society, it makescommon progress harmoniously
GRI 413S4.7/S4.8/S4.12
Take Hand inHand to Build aLow-Carbon
Joyoung's Green Management
GRI 301GRI 302GRI 307
E1.5
Joyoung's Green Operation
GRI 301GRI 302GRI 303GRI 304
E2.4/E2.6/E2.23/E2.24/E2.25/E3.1/E3.2Index of IndicatorsA1Independent Assuranceand Statement of Opinion
A5Reader Feedback FormA6
Joyoung Co., Ltd.
Independent Assurance and Statement of Opinion
InFaith Group (hereinafter referred to as "InFaith" or "we/us"), as entrusted by Joyoung Co., Ltd. (hereinafter referred to as "Joy-oung"), has conducted independent limited assurance of the information and data related to corporate social responsibilitydisclosed inJoyoung Co., Ltd. 2021 Social Responsibility Report, and disclosed the assurance result and conclusion to readers ofJoyoung Co., Ltd. 2021 Social Responsibility Report in the form of independent assurance and statement of opinion.In accordance with theAA1000 Assurance Standard v3 ("AA1000AS v3"), InFaith carried out the limited reliability and quality assur-ance of Joyoung under four AA1000 assurance principles, including inclusiveness, substantiality, responsiveness and impact.The conclusion in this Independent Assurance and Statement of Opinion is only for relevant matters within the scope of Joyoung's
Joyoung Co., Ltd. 2021 Social Responsibility Report, and should not be used as a guarantee for any other matters and purposes. Inaddition to providing independent assurance and making other statements of opinion on the facts of assurance under the conclu-sion, InFaith will not assume any legal or other liabilities for any inquiries for any other purposes, or for any other persons who readthis Independent Assurance and Statement of Opinion.In the event of any con?ict or inconsistency between the Chinese version and the English version of this Independent Assuranceand Statement of Opinion, the Chinese version shall prevail.
1.Assess the engagement process of Joyoung's stakeholders, as well as the importance attached by the stakeholders to the issues
and the communication result;
2.erify the reliability and quality of relevant data in the
Joyoung Co., Ltd. 2021 Social Responsibility Report, and conduct samplinginspection on relevant evidence;
3.Conduct necessary assurance of speci?c performance information, social responsibility and sustainability management work of
the selected key issues, and ensure that the information provided is complete, accurate, balanced and comparable;
4.State the e?ectiveness and social impact of part of the non-?nancial indicators comprehensively;
5.Related suggestions.
The assurance work carried out by InFaith is independent of Joyoung Co., Ltd. InFaith has no other connection or con?ict of inter-est with Joyoung. The assurance team of InFaith consists of experienced ESG professionals in the industry. Relevant persons havereceived professional training on theGRI Standardsissued by the Global Reporting Initiative, AA1000AS v3, ISO 14001, ISO 9001,ISO26000, SA8000, EcoVadis global supply chain rating and other sustainability-related standards, and have adequate understand-ing and practical experience in relevant international principles, evaluation systems and assurance standards. All the team mem-bers have no business relationships with Joyoung, and the team has performed this assurance work independently.
About this Assurance and Statement Opinion
I. The assurance contents include:
II. About InFaith:
1.Had interviews with the management team and employees of Joyoung, to understand the overall situation and relevant process-
es of the ful?llment of its social responsibilities;
2.Through the interviews and the assurance of relevant documents, learned about Joyoung's main stakeholders and their expecta-
tions and demands, the speci?c communication channels between both parties, and how Joyoung responds to their expectationsand demands;
3.Collected data and relevant information of social responsibilities selected in this Report, and performed analytical assurance
procedures and evaluated such data and information;
4.Conducted assurance and con?rmation, and ensured the consistency between the overall performance of social responsibilities
analyzed and evaluated based on the above data obtained and the overall situation of the Report.
1.Inclusiveness: According to the Report, Joyoung has taken important measures including continuously seeking the participation
of stakeholders in business operation, understanding their expectations and concerns, communicating about and con?rming sub-stantive issues in a timely manner, etc., to respond responsibly and strategically to stakeholders related to the social responsibili-ties of the Company.
2.Substantiality: Joyoung has announced major topics that will have substantial in?uence and impact on the evaluation, deci-
sion-making, actions and performance of the organization and its stakeholders, and judged and improved the management andperformance of the issues.
3.Responsiveness: Joyoung has developed and implemented relevant policies, and is able to respond to issues that concern the
stakeholders in a timely manner.
4.Impact: Joyoung has the adequate ability to identify substantive issues. It has implemented balanced and e?ective evaluation
and disclosure methods, and has established a systematic process for monitoring, measurement, evaluation and managementimpact, so as to achieve more e?cient management of decision-making and results within the organization, and demonstrate theimpact of the substantive issues in an impartial and objective manner.
5.GRI Standards: Based on the assurance result, we hereby con?rm that the items related to social responsibilities that need to be
disclosed in accordance with the GRI Standards and items related to sustainable development that need to be disclosed have beenpresented herein in whole or in part.Based on the work that has been performed, in our professional opinion, this Report has covered issues of inclusiveness, substan-tiality, responsiveness and impact; and the information and data included in the scope of this assurance are free of material errorsor misrepresentations.
III. In order to reach the conclusion of limited assurance, InFaith has done the following work:
IV. Our ?ndings:
If you have any advice for this Report, you may contact:
Tel: 021-20740303Email: esg@infaith.com.cnAddress: 8F, 388 Fushan Road, Pudong New District, Shanghai
AA1000Licensed Report000-698/V3
Do you have any comments and suggestions on the ful?llment by Joyoung Co., Ltd. of its social responsibility and on this Report?
9、Do you think the contents in this Report are easy to read in terms of arrangement and layout?
10、Open questions
Reader Feedback FormDear reader,Hello!Thank you very much for reading the2021 Joyoung Co., Ltd. 2021 Annual Social Responsibility Re-portout of your busy schedule. In order to provide you and other stakeholders with more valuableinformation, and to e?ectively promote the Company's ability and level to perform its corporate so-cial responsibility, we hereby sincerely look forward to your comments and suggestions.
1、What is your overall assessment of this Report?
Multiple choice questions (please tick√ where appropriate)
2、How is the Report's response and disclosure to stakeholders' concerns?
3、How do you think Joyoung is doing in terms of economic responsibility?
4、How do you think Joyoung is doing in terms of environmental responsibility?
5、How do you think Joyoung is doing in terms of safety management?
6、How do you think Joyoung is doing in terms of employee responsibility?
7、How do you think Joyoung is doing in terms of community responsibility?
8、Are the information, indicators and data disclosed in the Report clear, accurate and complete?
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□Yes□No
Address: 760 Yinhai Street, Xiasha Street, Qiantangjiang New District,Hangzhou City, Zhejiang ProvincePost Code: 310018Phone: 0571-81639093Website: www.joyoung.com
九阳股份有限公司Joyoung Co., Ltd.