Outlook 2024ESG Key Performance IndicatorsAbout This ReportESG IndexGuangzhou Baiyun International Airport Co., Ltd.Environment, Social Responsibility and Corporate Governance (ESG) Report
2023 Environmental, Social and Governance (ESG) Report
Guangzhou Baiyun International Airport Co.
, Ltd.
S
a
il
i
n
g
from
Baiyun
reaching
out
to
the
world
Baiyun Airport
Address: O?ce Building of No.1 Headquarters, South Area,Baiyun International Airport, GuangzhouWebsite: http://www.baiyunport.com/Mail: 600004@gdairport.comTel: 020-36063595、36063593
Environment, Social Responsibility andCorporate Governance (ESG) ReportGuangzhou Baiyun International
Airport Co., Ltd.
CONTENTS
Message from the ChairmanAbout UsCSR Performance in 2023Corporate AwardsESG Governance07
Building’s Leading Role forHigh-quality Developmentas the Red EngineLeveraging Technology toEmpower a New Benchmarkfor Building a World-classIntelligent Airport
Upholding Party09
Strategic Plan for a Green AirportResponse to Climate ChangeEnvironmental ManagementPollution Prevention and ControlOptimization of Resource UtilizationEcological GovernanceGreen Culture
A True Follower ofGreen Development
Safeguard for Safe TravelImprovement of Hub CapacityQuality ServiceEmployee EmpowermentWin-win CooperationContribution to the Society
A Enabler for aBetter Life
Leading StandardOperationsStandardized CorporateGovernanceProtection of Investor Rightsand InterestsSteady and CompliantOperationsConstruction of Strong Line ofIntegrity DefenseInnovation-driven Development
About This ReportESG IndexESG Key PerformanceIndicatorsOutlook 2024
Social
Gover-nance
Environ-mental
Message from the ChairmanAbout UsGuangzhou Baiyun International Airport Co., Ltd.Environment, Social Responsibility and Corporate Governance (ESG) ReportCSR Performance in 2023Corporate AwardsESG GovernanceCSR Spotlight
0102
Message from the ChairmanThe great achievements over the past years wrote a splendid chapter in our history, and the promising journey ahead opens a new start forus. 2023 was the ?rst year to fully implement the guiding principles of the 20th CPC National Congress, and also a key year for civil aviationto consolidate its strengths and restore its development. Over the past year, in the face of the complex environment and severe challenges,under the guidance of Xi Jinping Thought on Socialism with Chinese Characteristics for a New Era, we have earnestly implemented the guidingprinciples of the 20th CPC National Congress and the important instructions conveyed by General Secretary Xi Jinping's important speechesduring his inspection in Guangdong. We have also implemented the CPC Guangdong Provincial Committee’s"1310" deployments. Under thestrong leadership of the provincial party committee, provincial government, Civil Aviation Administration of China (CAAC) and the Group, wehave worked towards the goal of being a world-class airport in solidarity and with practical actions. We rapidly resumed our production andbusiness with operating bene?ts far exceeding expectations, and advanced all the work solidly and e?ectively, achieving remarkable results inhigh-quality development.
Upholding Party leadership for high-qualitydevelopment as the engine.We clarified the "1410" goal in the coming five years,accelerating the building of a world-class Baiyun Airport.We consolidated the outcomes of education campaigns,and continued to push forward the action of overcomingdi?culties, promoting the high-quality development withhigh-quality Party building. Meanwhile, we developed aParty building brand with Baiyun Airport's characteristics- Sailing from Baiyun, to promote the implementationof the "1+5+5" Party building framework.The Group'sParty Committee add‘Red Momentum’to build BaiyunAirport into a World-class Hub Airport. TheGroup's PartyCommittee was awarded the“Outstanding Party BuildingCases of State-owned Enterprises” in Guangdong Province.Focusing on the evelopment of the core business tobuild a world-class hub airport.We comprehensively enhanced the comprehensivetransportation hub capabilities of Guangzhou as aninternational hub, promoted the completion of the PhaseII expansion of aircraft parking stands, and realized theoverall connection of Terminal 1 and 2, and the mergedBaiyun Airport terminal becoming the largest single-terminal airport in the world. We also completed theaddition, restoration, and increase the frequency of over100 international and regional passenger routes. We served456,100 ?ights, and transported 63.1735 million passengersin 2023, ranking first in China's airport passengerthroughput for the fourth consecutive year among the
Company, the Ground Handling Service Company, etc., in thescenarios of personnel scheduling, vehicle scheduling, and taskdispatch, empowering the construction of a world-class hub airportwith digital transformation.Implementing low-carbon development to speed up greenairport transformation.We promoted the implementation of the strategic plan for theconstruction of green airports during the“14th Five-Year Plan”
period, and established a green airport operation managementsystem that integrates energy, environment, and carbon emissions.We took active response to climate change and thoroughlyexplored our potential for energy conservation and emissionreduction. We have continuously obtained Level 1, Level 2 andLevel 3 accreditation of Airport Carbon Accreditation from the ACI,becoming the first airport in Chinese mainland to obtain Level 3accreditation. Meanwhile, we actively managed the environmentalimpact of our operations and strived to build an eco-friendly andbeautiful airport.Ful?lling our social responsibility and joining hands with allparties to build a harmonious society.We adhere to people-oriented approach and strive to create aworkplace of equality, respect, inclusion and diversity, setting upa broad stage for the growth of our employees. To advocate win-win cooperation, we join hands with partners to build a sustainablesupply chain, participate in industry exchanges and cooperation,and construct a sustainable ecosystem. We stick to shareddevelopment, actively support rural vitalization, and leverage ourown strengths in volunteer service and public welfare activities,practicing our corporate social responsibility with our actions.We set sail for a new journey and continue our efforts to set offagain. 2024 marks the 75th anniversary of the founding of People’s
Republic of China. It is an important year to comprehensivelyimplement the“1410”goals set on the second Party congress of theCompany, as well as the ?rst year to start a new round of journeyafter the Company's 20th anniversary of listing. Based on the newdevelopment stage, we will go with the trend and continue oure?orts with the enterprising spirit to head on a new journey. We willleverage our airport'expertise to contribute to Guangdong's shareof Chinese Path to Modernization!
domestic airports.
Building a strong safety foundation to ensure smooth andorderly safety operations.
We complied with the newLaw of the People'sRepublic of Chinaon Work Safetyin a comprehensive manner. Speci?cally, we furtheroptimized the safety management system, improved the safetyoperation responsibility system for all personnel, and deepenedthe construction of the dual-prevention mechanism, statutoryself-inspection management, and emergency management. Wealso successfully completed the major security tasks during majorevents, such as the FISU World University Games, the Asian Games,and the Belt and Road Forum, and have achieved 31 years of safetyin a row. In the face of the most di?cult airport expansion projectin the history of civil aviation in China in terms of operational safetymanagement, not a single incident affecting operational safetyoccurred.Promoting “Cordial Service” to provide high-quality servicefor passengers.We continued to strengthen the branding of the
"Cordial Service".By preparingGuangzhou Baiyun International Airport ServiceQuality Management System Manual, we stepped up e?orts to o?er
"satisfactory service," "?ne service," and "heartwarming service"topassengers. We ranked first in the Global Airport PassengerSatisfaction Assessment of the Airports Council International(ACI) World and SKYTRAX China's Best Airport Award for the thirdconsecutive year. We were also awarded the Excellent AirportAward for Customer Satisfaction with Over 10 Million Passengersper Year in the 2022 Civil Airport Service Quality Evaluation, and theCAPSE Best Airport Award for 2022.Leveraging digital technology to empower a new benchmarkfor building an intelligent airport.
We vigorously promoted digital construction, strengthened theapplication of digital and artificial intelligent technologies inairport operation, security, service and other fields, and realizedthe employment of ?ve digital employees named "Bai Xiaofei, BaiXiaoyun, Yun Xiaobei, Yun Xiaowei, and Yun Xiaoxi". By the end of2023, 17 domestic airlines in Terminal 1, except for Spring Airlinesand 9 Air, had used RFID baggage system. Our scheduling systemhas been applied in 11 subsidiaries, such as the Security Check andEscort Department, the Aviation Transportation Service Branch
Message from the Chairman
0102
Message from the ChairmanAbout UsGuangzhou Baiyun International Airport Co., Ltd.Environment, Social Responsibility and Corporate Governance (ESG) ReportCSR Performance in 2023Corporate AwardsESG GovernanceCSR Spotlight
0304
About Us
Guangzhou Baiyun International Airport Co., Ltd. (hereinafterreferred to as "Baiyun Airport Co., Ltd.") is a key listed enterpriseunder Guangdong Airport Authority. It was established onSeptember 19th, 2000 and listed on the Shanghai Stock Exchangeon April 28th, 2003.. As the management and operation entityof Guangzhou Baiyun International Airport ("Baiyun Airport" forshort), Baiyun Airport Co., Ltd. is mainly engaged in the provisionof aviation services such as aircraft taking o?, landing and parking,comprehensive passenger services, security inspection andaviation ground support, and aviation extension services suchas commercial venue rental services, franchise services, groundtransportation services, advertising services, hotel services foraircraft, passengers, cargo and mail.Baiyun Airport, built in the 1930s, is one of the most importantinternational aviation hubs of the Belt and Road Initiative and theAir Silk Road, and the core hub airport of the Guangdong-HongKong-Macao Greater Bay Area. Since relocating to its present sitein 2004, Baiyun Airport has seen rapid development in variousbusinesses, continuous improvement in infrastructure constructionand steady progress in building an international aviation hub.
Guangzhou Baiyun International Airport Co., Ltd.
Sailing from Baiyunreaching out to the worldCon?dent andResponsible-CAN
Customers First, Safety and E?ciency,
Pursuit of Excellence, All-win Harmony
Humanistic and Smart Baiyun AirportMakes a World-class Airport
Baiyun Airport Co., Ltd. will take the promotion of high-quality development as its theme, fully, accurately, and comprehensively implementthe new development philosophy, actively integrate into the country's major development strategies, serve the new development pattern,coordinate development with security, and implement the "1410" goal. With the goal of building a world-class Baiyun Airport, Baiyun AirportCo., Ltd. will continue to enhance Four Key Capabilities: first-class hub competitiveness, first-class brand influence, first-class systemicinnovation and first-class platform synergy, and strive to achieve Ten Significant New Breakthroughs in party construction leadership,development and security, hub scale, network structure, operational e?ciency, service quality, revenue contribution, brand value, reform andinnovation, and harmony and cooperation, making every e?ort to promote the building of a world-class Baiyun Airport to a new stage.
There are two terminals and three runways at Baiyun Airport with4F standard flight area level, providing 271 standard parking places(including FBO). In September 2020, the construction of BaiyunAirport's Phase III expansion project was officially commenced. InDecember 2023, the East Four International Concourse and West FourDomestic and International Concourse was completed, achieving theconnectivity of the original T1 and T2 terminals, making it the largestsingle terminal in the world at present. Upon completion, BaiyunAirport will operate with three terminals and ?ve runways.In 2019, Baiyun Airport achieved a breakthrough of over 73 millionpassenger throughput and nearly 500,000 aircraft movements.Departing from Baiyun Airport, the air route network covers morethan 230 destinations around the world. In 2020, under the specialcircumstances of the global public health event, Baiyun Airporttransported a total of 43.768 million passengers throughout the year,ranking ?rst in global passenger tra?c. In 2023, with 456,100 aircraftmovements and a cumulative passenger throughput of 63.1735million, it achieved a "four-peat" in annual passenger volume amongthe domestic airports. Baiyun Airport successfully obtained the hostingrights for the 2025 ACI World Customer Experience Summit & Exhibition
Company Pro?le
Organizationalstructure
Core Concepts of Corporate Culture
Corporate Strategy
and the China Civil Airports AssociationAirport Services Conference；the innovativeachievements of the Cordial Service brandwon more than 70 awards, includingCAPSE, Quality Innovation, and Brand StoryCompetition，for three consecutive years,it was awarded "Best Global Airport ServiceQuality Satisfaction" by ACI and "Best Airportin China" by SKYTRAX; it was also rated asan excellent airport in the 2022 civil airportservice quality evaluation for the 10 million-plus passenger satisfaction category andreceived the CAPSE 2022 Best Airport Award.
,
2.0311
million tons
63.1735
million
71.06
％
7.78
％
141.95
％
General O?ceHuman Resources DepartmentFinance DepartmentDiscipline Inspection O?ceLegal and Board A?airs DepartmentParty Committee Work Department
(Board Secretary O?ce)(News Center, Trade Union O?ce)
From 2020 to 2023, Achieved the national first place in annualpassenger throughput for four consecutive years
Operations Control CenterFlight Area ManagementDepartmentPublic Area Management Branchof Guangzhou Baiyun InternationalAirport Co., Ltd.First Terminal Area ManagementBranch of Guangzhou BaiyunInternational Airport Co., Ltd.Guangzhou Baiyun InternationalAirport Ground Handling ServiceCompany Ltd.Guangzhou Baiyun InternationalAirport Konggang KuaixianTransportation Co., Ltd.Guangzhou Baiyun InternationalAirport Business Travel Service Co.,Ltd.Guangzhou Baiyun Airport FacilityManagement and OperationCompany LimitedGuangzhou Baiyun InternationalAirport LSG Sky Chefs Co., Ltd.Guangzhou Baiyun InternationalAdvertising Co., Ltd.Power Support Branch of GuangzhouBaiyun International Airport Co., Ltd.Guangzhou Baiyun InformationTechnology Co., Ltd.(Navigation Management Department)T3 Project Management DepartmentBusiness Management DivisionAir Logistics Service Co., Ltd.Security Inspection andProtection DepartmentFire Rescue DetachmentOn-site inspection andinspection team(Security Management Center)
Aircraft movements
Passenger throughput
Cargo and mail throughput
year-on-year growth
year-on-year growth
year-on-year growth
Audit and SupervisoryWork DepartmentPlanning and DevelopmentDepartmentBusiness ManagementDepartment Marketing DepartmentService Quality DepartmentInformation TechnologyDepartmentConstruction ManagementDepartmentSafety Supervision Department(Security Department)Corporate
MissionCo
rporate
Spirit
Corporate
Core
ValueCorporate
Vision
About Us
0304
Message from the ChairmanAbout UsGuangzhou Baiyun International Airport Co., Ltd.Environment, Social Responsibility and Corporate Governance (ESG) ReportCSR Performance in 2023Corporate AwardsESG GovernanceCSR Spotlight
0506
CSR Performance in 2023
Corporate Awards
total passenger destinations
2.0311
million tonsAnnual cargo and mail throughput
RMB
6.431
billion
Revenue
RMB
0.481
billionNet pro?t
RMB
26.19
billionTotal assets
,
,
R&D investmentRMB
,
,
environmental protection investmentRMB
,
,
work safety investmentRMB
100+
international and regionalpassenger routes opened,resumed and increased theirfrquency
new international passengerdestinations introduced
new domestic passengerdestinations introduced
new domestic routesintroduced
88.37
%The average on-time departure rate
,
?ightsAircraft takeo?s and landings
13.86
milliontotal members of Airport Pass
63.1735
millionAnnual passenger throughputranking ?rst in China for fourconsecutive years
,
Total number of employees
IssuerHonorSKYTRAX (Global Civil Aviation Transport Research andCerti?cation Agency)
Ranked ?rst with China's Best Airport Award for three consecutive yearsAirports Council International (ACI)
Won the ACI award of the "Best Airport in the Asia-Pacific Region with
Over 40 Million Passengers per Year"Airports Council International (ACI)Achieved Level 3 (Optimization) of the Airport Carbon Accreditation (ACA)The General Office of the State-owned AssetsSupervision and Administration Commission of theState Council
Awarded "Demonstration Business Dedicated to Building a World-Class
Specialized and Sophisticated Enterprise".Ministry of Transport, All-China Federation of TradeUnions, National Railway Administration, Civil AviationAdministration of China, State Post Bureau
The Company’sOperations Control Center won "the 2023 Award of
Outstanding Unit with Best Air Transport Performance during Spring
Festival Travel Rush".The State-owned Assets Supervision and AdministrationCommission of the State Council of China, All-ChinaFederation of Industry and Commerce, Institute ofEconomics of Chinese Academy of Social Sciences,China Enterprise Reform and Development Society
Won the award of China Top 100 ESG Listed Companies (ranking 99th).
China Civil Airports Association, China Academy of CivilAviation Science and Technology, and CAAC NewspaperO?ce.
Be rewarded as Civil Airport with Excellence Service Quality 2023Shanghai Stock Exchange (SSE)
Awarded with Class A evaluation of information disclosure by Shanghai
Stock Exchange in 2022. Baiyun Airport was awarded Class A evaluation of
information disclosure by Shanghai Stock Exchange for ten consecutive
years.
China Association for Quality
The works of Customer Service Center, Love Caresses You as Spring
Breeze, won the Second Prize at the ?nal of the 11th National Brand Story
Competition.China Civil Aviation Trade Unions
The Employee Lounge in the North Station Apron won the Demonstration
Award for Civil Aviation Employee Lounge.The Chinese Workers'
Technical Association
The Cloud Bridge Comprehensive Equipment Management System won
the Second Prize for 2023 Sta? Technical Innovation.
Guangdong Association for Quality
The project of Customer Service Center,Lean Management for High-
quality Development, won the Third Prize at the 3rd Guangdong
Quality Innovation and Quality Improvement Achievement Publishing
Competition.
Southern Journal of the Guangdong ProvincialCommittee of the Communist Party of China (SouthernThink Tank for Party Building)
The Company's case ofDeveloping Party Building Brand "Sailing from
Baiyun" to Add 'Red Momentum' to build Baiyun Airport into a World-
class Hub Airportwas awarded the "Outstanding Party Building Cases
of State-owned Enterprises" in the list of Guangdong's grassroots Party
building innovation cases in 2023.
Ecology and Environment Bureau of Guangzhou
The Airport Sewage Treatment Station was awarded the Environmental
Integrity Enterprise of Guangzhou in 2022 (Green Label Enterprise).
The Organizing Committee of CAPSE Civil AviationQuality Improvement Practice Competition
The Case of Improving Passenger Service Satisfaction for On-site Claiming
Lost Items won the First Prize at the 2023 CAPSE Civil Aviation Quality
Improvement Practice Competition.Carnoc.com (Civil Aviation Resource Net of China)Won the Best Civil Aviation Employer of the Year (2022-2023)
China Securities Journal
Won the 2022 Golden Information Disclosure Award
CSR Performance in 2023Corporate Awards
0506
China CSR 100 ForumESG Blue Book for State Holding Listed Companies (2023)
Message from the ChairmanAbout UsGuangzhou Baiyun International Airport Co., Ltd.Environment, Social Responsibility and Corporate Governance (ESG) ReportCSR Performance in 2023Corporate AwardsESG GovernanceCSR Spotlight
0708
ESG Governance
We attach great importance to the improvement of ESG management. We have established an ESG working organization system, deeplyparticipated in by the management, and supported by cross-department/subsidiaries and top-to-bottom collaboration. Speci?cally, the ESGworking group is coordinated by supported by all specialized departments and subsidiaries. It is responsible for comprehensively implementingESG working deployment from top to bottom, and incorporating ESG a?airs into the routine management of the Party Committee, the Board ofDirectors and the management, to promote the integration of ESG concepts into the entire routine operation process of the enterprise.Meanwhile, in order to continuously raise the ESG awareness and improve ESG capability of the Company's leadership and all departmentheads, we take the opportunity of preparing ESG reports every year to engage third-party professional organizations to carry out ESG specialtraining around ESG development trends, the Company's ESG rating, optimization and updating of ESG indicator systems, and reportpreparation requirements. In such way, we aim to help functional departments and subsidiaries timely grasp the latest ESG developmenttrends and requirements, and gradually improve relevant management and practice.
Baiyun Airport actively practices the sustainability philosophy. We continuously promote the Company's environmental, social, and governance(ESG) management, strengthen stakeholder communication, and conduct ESG topic survey, to gradually improve our ESG management andESG practices.
We actively listen to the opinions, expectations, and demands of stakeholders through a regular communication mechanism, and strive for amore harmonious relationship with them through more channels and methods.
Baiyun Airport Co., Ltd. values the identi?cation and management of sustainable development topics，strictly follow the materiality analysisprocedures, conduct stakeholder surveys, and comprehensively grasp and collect feedback from government, shareholders, employees,customers and other parties, so as to identify important sustainability development issues and continuously improve the Company'ssustainability management.Topic identi?cation
Topic survey and screening
Topic review and response
In accordance with theGRIStandardsand with referenceto ESG practices of peers, wesort out key sustainabilityissues of the Company, identifykey topics, and form a issuelibrary.
By conducting questionnairesurveys covering internaland external stakeholdersof Baiyun Airport, we collecttheir opinions and suggestionson topics, and conductpreliminary topic screeningfrom two dimensions of"importance to the Company'ssustainable development" and"importance to stakeholders".
Through the review ofthe screening results bythe Company's internalmanagement and externalexperts, the top 30 substantiveissues of concern tostakeholders were ultimatelyidentified and highlighted inthe report.
Highly important issuesSafe and e?cient operation
Addressing climate change
Protecting biodiversity
Greenhouse gas emissionmanagement
Employee care
Employee recruitmentand team building
Standardized governanceSupply chain management
Customer safety and health
Diversity and equalopportunities
Water resourcesManagement
Employee compensationand bene?ts
Supporting communitydevelopment
Transparency ofInformation disclosure
Anti- corruption and integrityRisk management
Service quality
Noise pollution
Waste management
Energy managementCharity
Prevention of child laborand forced labor
Compliant operationBusiness ethics
Information security andprivacy protection
Employee Training anddevelopment
Green o?ce
Occupational health andsafety of employees
Promoting industrydevelopment
Technological innovation
Moderate important issuesGenerally important issues
ESG Management
Stakeholder Communication
Substantive Issue Management
51718
2423
31411
1321
2628
2810
2527
41512
1622
Expectations and appeals StakeholdersCommunication and responseGovernment andregulatory authoritiesShareholders andInvestorsPassengersPartners/SuppliersEmployeesEnvironmentPeers/IndustryassociationsAirline companiesOperatingmerchantsCommunity/The public
Adhere to the guidance ofparty building
Management bene?tTravel safely, convenientlyand e?ciently
Service hotlineCorporate governanceProtection of investorrights and interestsConsiderate servicesTransparent procurementSafeguard employees'rights and interestsTackling climate changesAirport planning andconstruction
CharityVolunteering servicesRural vitalizationSocial supervision
Passenger servicesPassenger servicesDay-to-day business
communication
Working conference
and reportingCoordinateddevelopment
Business negotiationsSafety and security
Project cooperation
Workers congressDay-to-day businesscommunicationContract ful?llment withIntegrityTraining anddevelopmentWaste gas and air qualityCommunication andcooperationIntermodal transportationand accessibility
Day-to-day businesscommunication
Industrial communication and
exchangesWorking conferenceand reporting
Project cooperationIndustrial developmentcontribution
Assessment and
supervision
Compensation and
bene?ts
Business negotiationsEthics and complianceHealth and safetyEnvironmental impactmanagementInternational developmentSafety and security
Volunteering servicesPublic welfare
activitiesContribution to communitydevelopment
Education and culturalpromotion
Informationdisclosure
Airport planning andconstruction
Industry exchange and
cooperation
Labor union
Project cooperationSustainable supply chainWelfare and careSave energy resourcesIndustrial developmentProtect biodiversity
Training and promotion
Energy conservation and
emission reduction
Supervision and inspection
Information disclosure
Working conference andreporting
Audit and review
Complaint hotlineSmart services
Satisfaction survey
Working conference and
reporting
Improvement of the
internal control system
Regular announcements
and reports
e-interaction and Q&A
General Meeting of Shareholders,Board meeting, meetings of Boardof Supervisors, etc.Performance brie?ng and otherinvestor communication activities
Serve society andpeople's livelihoods
Transparency ofinformation disclosureSpecial passengerservices
O?cial website/WeChatplatform, etc.
Government cooperationPreserve and increase thestate-owned assets
Inspection tourStabilize social orderDrive local economicdevelopment
Information disclosureOperate safely and stablyBusiness assessment Build an aviation hub
Stable and compliantoperationsEducation and culturalpromotion
Passenger services
Supervision and inspection
ESG Governance
High
High
Importance to Stakeholders
Importance to the Company's Sustainable DevelopmentLow
The second Party Congress of Guangzhou Baiyun International AirportCo., Ltd. was successfully held.
Building
’s
Leading Role for High-qualityDevelopment as the Red EngineWe have earnestly implemented the guideline of the 20th National Congress of the Communist Party of China (CPC). In the education campaignon the study and implementation of Xi Jinping Thought on Socialism with Chinese Characteristics for a New Era, with the theme of "High-quality Party Building Guides High-quality Development", we have earnestly transformed the Party's political and institutional advantages intothe Company's competition and development strengths, adding Red Momentum to building Baiyun Airport into a world-class hub airport.
During our second Party Congress of the Company held in2023, we clarified the "1410" goal in the coming five years,added Party building provisions into the Articles of Association,and comprehensively sorted out the major issues such asimportant appointments and removals, major projects andthe use of large amounts of money to e?ectively improve thelist and standardized decision-making rules. Furthermore,we revised theImplementation Rules of Guangzhou BaiyunInternational Airport Co., Ltd. for the Party CommitteeTheoretical Study Central Group's Study Sessionsandimplemented regular tracking management for key politicalissues, urging Party members to understand, take on and ful?llresponsibilities in their work.
In line with the goals of boosting high-quality development guided with high-quality Party building, we have developed a Party building brandwith Baiyun Airport’scharacteristics - Sailing from Baiyun, to promote the implementation of the "1+5+5" Party building framework. As for majorissues, major times, and major projects, we organize the activities of "Party Committee members to Party branches" and "Party members toteams". Moreover, a "Party member task force" was jointly established around the special project of "shortening check-in time" to e?ectivelypromote the integration of Party building and business development.
Party leadership guides businessdevelopmentbusiness integrity gathers drivingforcesModern governance systemstandardization systemstandard services systeminstitutionalizedsupervision system?ne culture system
Theory learning: "Reserve forces"Party member dedication:
"Enhance forces"Organizational construction:
"Empower forces"Collective Party building:
"Gather forces"Party discipline building:
"Safeguard forces"The "1+5+5" Party building framework: "1 philosophy", "5 systems", "5 actions"
In 2023Party member task forcesestablishedParty member voluntaryservice sessions
Party member serviceteams establishedparticipants
Party member vanguardposts set up
Party building brand-“Sailing from Baiyun”
We contribute our e?orts to improve Party conduct and combat corruption, enhance political inspections and strengthen supervision in keyareas. By resolutely implementing the spirit of the Central Committee's eight-point decision and the "three non-corruptions", we promote thewholesome Baiyun with Integrity atmosphere. Fighting corruption with "high-handed posture", the Company implements the special action of"Line of Clear Air", addresses issues the people are strongly concerned about, strengthens the Company's internal control, promotes the reformand governance with cases, and deepens the systematic governance. All these measures greatly reduce the risk of integrity and provide a strongguarantee for the Company's high-quality development.
We have aligned the e?orts of education campaigns with the e?orts of implementing the guideline of the 20th CPC National Congress andthose of promoting central work. To this end, we have enhanced theoretical study, conducted surveys and research, and carried out inspectionand recti?cation of notable problems during the whole process of education campaigns, holding the rudder of thought ?rmly.
We held a seven-day thematic educationreading class to improve study andenhance consensus through combiningpersonal self-study with concentratedlearning, the study on "First Topic" of theCompany's Party Committee with that ofthe theoretical study central group, studyseminars and expert lectures, as wellas special speeches with exchanges ofexperiences.
,
The Company’scase ofDevelopingParty Building Brand "Sailing fromBaiyun to Add ‘Red Momentum’tobuild Baiyun Airport into a World-class Hub Airport"was awarded the"Outstanding Party Building Casesof State-owned Enterprises"in thelist of Guangdong’sgrassroots Partybuilding innovation cases in 2023.Theoretical
study
Taking solving realistic problems as theultimate goal, we conducted projectsresearch and daily visiting research. Intotal, the leading group of the Companyconducted over 50 researches, detected51 problems, formed 45 pieces ofachievements, and transformed 43 ofthem in application, contributing tosolving the obstacles of development.
Surveys andresearch
We monitored "checklist-based"management updates to promoterectification and solved developmentobstacles through specific rectificationefforts. Moreover, we carried out thespecial campaign on "shortening check-in time", "improving transfer service forconnecting ?ights at Baiyun Airport", andP8 parking garage recti?cation.
Inspectionandrecti?cation
Upholding Party
Enhancing political leadership to foster stronger loyalty
Integrating Party building into business development to cement thefoundation of development
Exercising full and strict governance over the Party to build aembankment against corruption
Conducting education campaigns to improve ideological perception
Some of the Baiyun Airport ?ights have shortened the check-in time to 40 minutes.
CSR Spotlight
Party buildingbrand
One philosophy
Five systems
Five actions
Message from the ChairmanAbout UsCSR Performance in 2023Corporate AwardsESG GovernanceCSR SpotlightGuangzhou Baiyun International Airport Co., Ltd.2023 Environmental, Social and Governance (ESG) Report
0910
Message from the ChairmanAbout UsGuangzhou Baiyun International Airport Co., Ltd.Environment, Social Responsibility and Corporate Governance (ESG) ReportCSR Performance in 2023Corporate AwardsESG GovernanceCSR Spotlight
1112
Based on the pilot work of joint operation scenarios, we have continued to promote the sharing of data resources among all parties, and furtherpromoted the deep integration of operation mode, management mode and digital technology, so as to keep improving operational e?ciency.
To meet the needs of our passengers, we have actively promoted the in-depth application of digital technology in speci?c service scenarios.At the same time, we have continuously upgraded the functions of "Airport Pass" and offered one-stop, scenario-based smart services toe?ectively improve passenger travel experience.
Collaborative innovation boosts smart operation e?ciency
Scenario-based smart services o?er more convenience
The Apron OperationManagement System(AOMS) has been o?ciallylaunched. With theAirport Mapping Database(AMDB) as the basis ofthe framework, we haveinnovatively integratedthe airport's geographicinformation and theflight's basic elements,which realizes "one mapof apron operations".
With the country’sfirstAirport Mapping Database(AMDB) AeronauticalInformation and DataMaintenance Terminal,we have successfullyissued the first electronicaeronautical informationnotice, becoming the firstairport in China to realizethe exchange of electronicaeronautical informationand data with the CivilAviation AeronauticalInformation Center.
Case
Case
On November 22, the health station was officially launched in the secondterminal. It provides passengers with 24-hour free self-service healthmonitoring services and common hospital-based physical examinationitems. Passengers can consult designated hospital experts online for free. Thehealth station o?ers a full range of “one-stop” medical services, includinghealth consultation, health assessment, health checkup appointment,medication guidance, report interpretation, online prescription, and homedelivery of medicine, etc., which helps safeguard passenger health.
The smart luggage scalesindependently developed byBaiyun Airport can automaticallymeasure luggage size and weight,and can automatically matchit with suitable airlines withdifferent cabin luggage limitswithin three seconds at least.They can significantly improvethe management efficiencyof oversized, overweight andexcessive luggage, improvingthe normal operation of airlinesand the satisfaction rate of airlineworkers and tourists.
Smart luggage scales bring moreconvenience
Smart health station safeguards passenger health
Data exchange has been carried out tosupport the development of taxi functionsin the comprehensive transportation sectorof "Zhanghui Baiyun" and "Airport Pass".Throught the platform, passengers canobtain dynamic traffic information such asthe estimated taxi queue time.
We continue to promote theapplication of the whole-processself-service, OneID, RFID and othersystems. Through online registrationand authentication, passengers cancheck in, go through security check,and board the plane by "scanningtheir face" (facial recognition).
We have launched smart luggagescales. The gadget can measure thesize and weight of the luggage inthree seconds, and automaticallymatch the luggage limits of di?erentairlines and ?ight classes.
The ORMS 3.5 (Operational Resource Management) system has beenlaunched and operated stably, which realizes 24-hour operation incomplex business scenarios, 100% allocation success, 3% increasein boarding bridge rate, and zero service con?ict.
With the goal of building a world-class international hub airport, we have comprehensively promoted the construction of an intelligent airport.Proactive e?orts are made in smart operation, smart security, smart services, smart business and other ?elds, empowering the construction ofa world-class hub airport with digital transformation.
Message from the ChairmanAbout UsCSR Performance in 2023Corporate AwardsESG GovernanceCSR SpotlightGuangzhou Baiyun International Airport Co., Ltd.
Leveraging Technology to Empower aNew Benchmark for Building a World-class Intelligent Airport
CSR Spotlight
The Apron OperationManagement System (AOMS)
In 2023self-service check-inmachines newly put intooperation
self-service check-in rate
self-service boardingequipment usage rate
self-service luggagecheck-in rate
increase in OneIDregistration
self-service luggagecheck-in machines newlyput into operation
84.79
%
63.72
%
33.14
%
46.56
%
Environment, Social Responsibility and Corporate Governance (ESG) Report
Message from the ChairmanAbout UsGuangzhou Baiyun International Airport Co., Ltd.Environment, Social Responsibility and Corporate Governance (ESG) ReportCSR Performance in 2023Corporate AwardsESG GovernanceCSR Spotlight
1314
We have continued to promote the construction of the Security Management System (SMS), completed the construction and application of auni?ed digital security management information platform, and realized secure and smart management through the digital construction of aseries of management processes for security policies and annual safety plans.
We are committed to building a cloud complex for smart business. In doing so, we have actively promoted the digitalization of commercialmarketing and intelligent decision-making, improved brand services, and provided high-quality shopping experiences.
The platform provides the brands (operators) withbasic services, decoration, operation, finance,marketing, data, work orders, brand introduction,and other services, which realizes onlinemanagement of the whole brand lifecycle.
The system has three major functions:
real-time monitoring of all types of
energy data, unified integration of
metering and billing, and platform-based
operation of management system. It
realizes active early warning of excessive
standards, integrates system operation
data of photovoltaics, charging piles,
and APU alternatives, etc., and reshapes
airport energy management processes
with digital technology.
Through AI algorithms, the averagebridge docking time is shortened from120 seconds to 85 seconds, savingabout 25 kg of carbon emissions perflight. It can also calculate carbonemission reduction of each aircraft anddraw the digital carbon footprint of anaircraft, saving boarding bridge timewhile accumulating a large number ofcarbon emission reduction data.
The system realizes the real-timedocking of ground support vehiclesand flights, improves the accuracyand timeliness of ground supportoperations, and substantiallyreduces the zero-load driving timeand energy consumption of vehicles.
The platform collects and records the whole-process business management information,ranging from planning, investment attraction,operation to settlement & clearing. It provides datasupport for planned investment attraction, on-siteoperation and decision-making of Baiyun Airportbusinesses, which improves the capability ande?ciency of business operation and management.
Combined with the advanced technology and experience in the industry, we have explored system development in multiple ?elds such asenergy management, comprehensive equipment management, intelligent vehicle monitoring, and operation management, promoting theconstruction of green airports with digital transformation.
Data drive fosters more accuracy in smart business
Re?ned management makes smart energy conservation moreenvironmentally friendly
Case
Case
The Airport Emergency Response Command Platform, independentlydeveloped by Guangdong Airport Baiyun Information TechnologyCo., Ltd., is the first of its kind in China's civil aviation industry. Theplatform substantially connects collaborative management of airportemergency response command and information technology, whichrealizes unified command and dispatch. It is equipped with whole-process emergency response command functions such as flexibleediting of emergency response plans, one-click start of emergencyresponse events, one-click group call for information sharing, one-click scheduling for collaborative guarantee, overall planning forarchiving and review, and simulation drills, which e?ectively improvesemergency response capabilities and reduces blind spots forcollaborative handling. Given the platform's successful application atBaiyun Airport, it has been gradually put into operation in airports ofZhanjiang, Shaoguan and other places.
The ?ight-linked dimming system for high-mast lights was o?cially put into operation at Baiyun Airport in September 2023. The newsystem links the high-mast lights control system and ?ight information, and adjusts the output power and illuminance of the lightingin real time according to the use of seats and ?ights. It realizes accurate matching of security needs and services, and achieves the"intelligent + energy-saving " e?ect, which is the ?rst of its kind in China.
Flight information system lists the ?ight scheduleApron lighting system receives the ?ight schedule
pron lighting is in full-on patternfor ground crew operation.
Passengers boarding and deplaning, fuelsupply, baggage loading and unloading,replenishment of meals, and etc.
Airplane rolls out andground crew clear the site
Apron lighting system activatesenergy conservation pattern
Flight Schedule
Activate Linkage Pattern
Apron Lighting is Full-on
Apron Lighting is Full-on
Activate EnergyConservation Pattern
The first emergency response command platform was launched in civil aviationindustry to ensure safe travels
China’s first flight-linked dimming system for high-mast lights was officially put intooperation at Baiyun AirportThe one-stop commercialservice platform
The digital and intelligentbusiness management platform
The energy management
information system
The integrated managementsystem of cloud bridge equipment
The intelligent vehicle monitoringand operation management system
In 2023, The Smart Energy Management Information System won the Third Prize of the2021 China Air Transport Association (CATA) Civil Aviation Science and Technology Award.
Before AirplaneArrives
Airplane ArrivesAirplane leaves30 MinutesBefore AirplaneArrives
30 Minutes AfterAirplane Leaves
Note: In the picture is the analogue data.
Message from the ChairmanAbout UsCSR Performance in 2023Corporate AwardsESG GovernanceCSR SpotlightGuangzhou Baiyun International Airport Co., Ltd.
Management upgrade realizes more reliability in smart security
Environment, Social Responsibility and Corporate Governance (ESG) Report
1516
Contributions to the UN SDGs
Response to Climate ChangeEmissions ManagementResource UtilizationBiodiversity Conservation
Key topics
EnvironmentalA True Follower of GreenDevelopment
In pursuit of resource-saving, environment-friendly and low-carbon development, while pursuing emission reductionand e?cient operation, we are promoting the implementation of the strategic plan for the construction of green airportsduring the "14th Five-Year Plan" period and working to establish a sound environmental management system. We areactively responding to climate change and thoroughly exploring our potential for energy conservation and emissionreduction. Our environmental impact management has been improved to contribute to the high-quality construction of agreen airport.
1516
1718
Integrating the green airport operationsmanagement system
Defending the blue sky
Optimizing aircraft routesSharing idle resources within the areaLaunching an intelligent chargingsystem for new energy vehiclesCreating a comprehensive transportationnetwork
Developing into a sponge airportBuilding a garden airport
Intensive land useOptimized management of water conservationRational use of materials
Accelerating the establishment of anintelligent energy management platformEstablishing the green operationsmanagement assessment system
In the face of climate change issues of global concern, we are responding actively to the state's carbon peak and neutrality strategies, andimplementing theOpinions of the Central Committee of the Communist Party of China and the State Council on Completely, Accurately andComprehensively Implementing the New Development Concept and Carrying out Carbon Peak and Carbon Neutrality, the Action Plan ofthe State Council for Carbon Peak by 2030and the work requirements of governments at all levels and industry competent departments. Weare also promoting the integrated management of energy consumption, pollutants and carbon emissions while conducting research on theimplementation path of the 30·60 Decarbonization Goal.
During the blue sky defense, Baiyun Airport established close cooperation with airlines and units based at the airport. In line with therequirements of the CAAC to win the blue sky defense and the carbon emission limits for international airports, we have strengthened thedevelopment of a carbon emission management system and formulated emission reduction plans for each unit, and set the operatingstandards for air conditioning and lighting systems of various buildings, taking into full consideration the environment, climate and personnel?ow.. Supervision, inspections and internal training are being carried out to strengthen our ability to respond to climate change.
The scope of carbon emission management is expanded to the entire airport area, including government departments, airlines, residentorganizations, merchants and passengers. In addition, our management of daily airport operations, aircraft operations, and passenger transfersis also tightened, e?ectively achieving coordinated regional emission reduction. In 2020-2023, Baiyun Airport continuously obtained Level 1,Level 2 and Level 3 accreditation of Airport Carbon Accreditation, becoming the ?rst airport in mainland China to obtain Level 3 accreditation.This honor conveys our energy-saving and emission reduction achievements to the world, and shows the actions and determination to protectthe ecological environment.
The Company has continuously achieved Level 1, Level 2 and Level 3 accreditation of Airport Carbon Accreditation, becoming the ?rstairport in mainland China to achieve Level 3 accreditation and setting a record for the fastest accreditation in the world.
Strategic Plan for a Green AirportResponse to Climate Change
Green operationsmanagement system
Eco-friendlyenvironment
Low-carbon and e?cientoperationsIntensive and economicaluse of resources
Carbon emission management system
Broadening the scope of carbon emission management
of ACCREDITATIONThis is to certify that Airport Carbon Accreditation, under the administration ofWSP, con?rms that the carbon management processes at
have earned the accreditation level of MAPPING, in recognition of the airport’sactions to manage its CO
emissions, as part of the Global airport industry’sresponse to the challenge of Climate Change.
4UFGBOP#BSPODJ%JSFDUPS(FOFSBM
| ACI Asia-Pacific |
4JNPO$MPVTUPO%JSFDUPS
16 January 2020 - 15 January 2022GUANGZHOU BAIYUN INTL AIRPORT
implemented by Guangdong Airport AuthorityCERTIFICATE
of ACCREDITATION
have earned the accreditation level of REDUCTION, in recognition of the airport’sactions to manage and reduce its CO
emissions, as part of the Global airportindustry’s response to the challenge of Climate Change.
| www.airportCO2.org | WSP |
This is to certify that Airport Carbon Accreditation, under the administration ofWSP, con?rms that the carbon management processes at
4JNPO$MPVTUPO%JSFDUPS
4UFGBOP#BSPODJ%JSFDUPS(FOFSBM
| ACI Asia-Pacific |
3 July 2020 - 15 January 2023
GUANGZHOU BAIYUN INTL AIRPORT
implemented by Guangdong Airport Authority
CERTIFICATEof ACCREDITATION
have earned the accreditation level of OPTIMISATION, in recognition of theairport’s exemplary work in managing and reducing its CO
emissions andengaging other stakeholders to do the same, as part of the Global airportindustry’s response to the challenge of Climate Change.
This is to certify that Airport Carbon Accreditation, under the administration ofWSP, con?rms that the carbon management processes at
4JNPO$MPVTUPO
| %JSFDUPSWSP |
4UFGBOP#BSPODJ
26 Aug 2020 - 15 January 2023
GUANGZHOU BAIYUN INTL AIRPORT
implemented by Guangdong Airport Authority
Note: The calculation method is based on theGuidelines on Enterprise (Organization) Carbon Dioxide Emission Information Reporting inGuangdong Province (Revised in 2023).
,90018
,
Energy conservation
Total GHG emissionsTotal GHG (Scope 1) emissions
t CO
e
,
Total GHG (Scope 2) emissions
t CO
e
t CO
e
GHG emission intensity
tons/10,000 passengers
1920
We strictly comply with laws and regulations related to environmentalprotection such as theEnvironmental Protection Law of the People'sRepublic of China and the Environmental Impact Assessment Law ofthe People's Republic of China.We have established a green airportoperation management system that integrates energy, environment,and carbon emissions, and compiled and distributed a series ofdocuments such as theGreen Airport Operation and ManagementManual and theEmergency Plan for Sudden Environmental Events atAirport Sewage Treatment Stations. Continuous e?orts are also beingmade to promote the identi?cation and assessment of environmentalrisks, and to organize management system certi?cation and trainingactivities, thus consolidating the foundation for the building andmanaging of a green airport.
EnvironmentalManagement
CaseIn November 2023, theStandard for Information Model of Environmental Control System inAirport Terminals,jointly issued by Baiyun Airport and Dalian University of Technology, wasapproved and released. It is the ?rst group standard issued by Baiyun Airport in the ?eld ofcarbon peak and neutrality.The standard proposes innovative IT-based management and control platform architecturessuch as the information model of environmental control system in airport terminals, theenvironmental space unit, and the system control unit. It lays a solid foundation for thesubsequent implantation of various algorithm models to create more greener scenarios forcarbon peak and carbon neutrality.
TheStandard for Information Model of EnvironmentalControl System in Airport Terminals published
With the management philosophy of "on-demand supply and compliant emissions", we ful?ll our environmental protection obligations bystrengthening the supervision and control of noise, solid waste, exhaust gas and wastewater to reduce the impact of operating activities on theenvironment. There were no illegal emissions in 2023.We strictly comply with relevant regulations such as theLaw of the
People's Republic of China on Prevention and Control of Water Pollutionand theComprehensive Discharge Standards of Water Pollutants. We have formulated theManagement Measures for Sewage Dischargefrom Pollutant Discharging Units at Guangzhou Baiyun International Airportto ensure the compliant treatment of industrial and domesticwastewater and up-to-standard discharge. We regularly accept sampling inspections from the Guangzhou Municipal Ecological EnvironmentBureau and the Water Control Bureau. All emission indicators meet the national Level A standard and the stricter level of provincial standard.Approximately 7.92 million m
of wastewater was treated in 2023.
We have built the Baiyun Airport Wastewater Treatment Plant, together withthe supporting reclaimed water recycled system and the wastewater treatmentsystem with a daily treatment capacity of 28,000 tons. The plant implements thenational level A standard and the stricter level of the provincial standard. Thetreated water can be reused for plant production, airport landscaping and roadcleaning, or disacharged into the airport's scenic rivers and the Yayaoyong River,which effectively improving the efficiency of water resources and the ecologicalenvironment of the airport and surrounding rivers as well.
Guangzhou Baiyun InternationalAirport Co., Ltd. (Baiyun AirportSewage Treatment Plant) wasawarded the 2022 Guangzhou"Environmental Integrity Enterprise"(Green Label Enterprise)The WWTP formulates detailed equipment maintenance plans each year accordingto the actual situation. The maintenance of the plant's equipment is divided intomonthly, quarterly, and annual maintenance according to the type and nature ofeach equipment. Personnel are strictly supervised to ensure that maintenance iscarried out as planned.
Based on data such as water in?ow, contaminant concentration and process stage,the plant's engineers can make timely and precise adjustments to key parameters,such as operating flow rates, to ensure stable operation of the wastewatertreatment system.
Pollution Prevention and Control
Wastewater treatment
Wastewater treatment project to improve water resourcee?ciency
Maintenance and management of equipment to ensurenormal operation
Indicator monitoring to ensure stable and compliantwater quality
Baiyun Airport WastewaterTreatment Plant
,
,
91.47
,
,
%
11.55
54050.63wastewater treated
chemical oxygen demand(COD) emissionswastewater recycled
COD emissions reduced
recycle rate
emission concentration
ammonia nitrogen
emitted
ammonia nitrogen emissionsreduced
emission concentrationm
tons
m
tons mg/L
tonstonsmg/L
The energy, environment and carbon
emission management system
energy
carbonemissionenviron-ment
2122
We focus on resource conservation and energy e?ciency improvement in all aspects of our operation, start with energy saving, water andmaterial conservation, and strive to build a resource-conserving and environmentally friendly enterprise.
We continue to improve the energy management system, and wepromote energy-saving transformation, improve energy efficiency andutilize clean energy through technological means to further reduce theuse of traditional fossil energy such as petroleum, thus contributing togreen and low-carbon development.
We monitor energy data inreal time and focus on dataresourceenhancement tobring Baiyun Airport into theplatform-driven era.
We continue to improve theproportion of clean energy,and tap into renewable energyprojects to meet the carbon peakand carbon neutrality targets forBaiyun Airport.
Through contract-based energymanagement, we have introducedenergy conservation and carbonreduction technologies to furtherreduce emissions at BaiyunAirport.
Optimization of Resource Utilization
Promoting energy conservationand consumption reduction
Boosting digitaltransformation of energymanagement system
Optimizing energymix at Baiyun Port
Improving the energye?ciency of airportequipment and facilities
Use of resources in 2023Total annual energy consumption (tce)
,
Clean energy usage (tce)
Clean energy use ratio (%)
0.64
Total natural gas consumption (cubic meter)735,323Total purchased electricity consumption (GWh)
269.41
Total diesel consumption (ton)4,814Total gasoline consumption (ton)
Total fresh water consumption (10,000 cubic meters)
Fresh water consumption per unit product (cubic meter/ 10,000persons)
Amount of paper consumed in o?ce (piece)
,
Comprehensive energy consumption per unit of passenger andfreight transportation (tce/10,000 persons)
6.8
In strict compliance with theIntegrated Emission Standard of Air Pollutants, we promote the reduction and treatment of exhaust gas emissionsfrom aircraft, ground vehicles and boilers, and ensure the timely treatment and compliance of exhaust gas emissions.
We strictly comply with relevant laws, regulations and standards such as theLaw of the People's Republic of China on the Prevention andControl of Environmental Noise Pollutionand the Environment Standard of Aircraft Noise Around Airport. We have established an airport noisemonitoring system, and set up noise monitoring points at the airport and surrounding villages and towns for real-time collection.
We have formulated theManagement Measures of Guangzhou Baiyun International Airport on Solid Wastein accordance with theSolid WastePollution Prevention and Control Law of the People's Republic of Chinaand theTechnical Policy for Hazardous Waste Pollution Prevention.We conduct harmless treatment of hazardous waste and strengthen the waste sorting management of aviation waste and domestic waste interminals to improve the overall resource e?ciency and reduce the impact on environment.
General wasteHazardous waste
Kitchen wasteLead-acid battery
Kitchen waste is collected and disposed of by government agenciesLead-acid batteries, laboratory waste liquid, and lubricating oil are alldisposed of by a quali?ed third partyResidual waste was sent to the Guangzhou No. 5 Thermal ResourcesPower Plant for treatmentResidual wasteLaboratory wasteliquid, lubricating oil
Waste gas treatment
Noise management
Solid waste treatment
The use of APU (Aircraft Auxiliary Power Unit) replacement facilities hasbeen promoted in parking stands to achieve 100% utilization of APUreplacement facilities.
All newly added vehicles in the flight zoneare 100% new energy ones except for specialpurpose vehicles.The R&D on "fast and accessible air ducts" and "anti-detachmentdetection devices for air duct heads" enhanced the support capacity ofAPU alternative facilities.Through measures such as runway operation mode optimization,pre-managing flight take-offs, "same in, same out" apron taxiwayoptimization, and aircraft towing optimization, precise departuresequencing and air-ground collaborative release have been achieved toreduce aircraft ground taxiing time.
Aircraft emission reductionVehicle exhaust control
Vehicle exhaust modifications and exhaustemission access requirements are implementedto ensure 100% compliant emissions.Vehicle fuel consumption management isimproved, and all units are required to use newenergy vehicles in the ?rst place.
CategoryTypes of wasteReduced and harmless treatment
,
97.08
0.59100
%
%general waste emissions
hazardous waste emissions
generation intensitycompliance treatment
harmless treatment
tons
tons
tons/10,000 persons
0.015
generation intensity
tons/10,000 persons
2324
We comply with laws and regulations such as theWater Law of the People's Republic of Chinaand relevant standards from the CAAC torationally use, conserve and protect water resources. We have also strengthened water management and improved the service e?ciency andrecycling rate of water resources.
We actively implemented the requirements ofGuangdongProvince's Work Plan of Plastic Pollution Control in CivilAviation Industry (2021-2025)andImplementation Opinionson Further Strengthening the Control of Plastic Pollution, andpromoted biodegradable plastics in all airport locations suchas terminal buildings, VIP lounges, parking lots, hotels, andsta? canteens to achieve full coverage of all types of suppliesand venues required for airport operations.By the end of 2023, the terminal buildings, parking lots,and work areas, shops and hotels had been covered withbiodegradable plastic substitutes, reducing the number ofnon-environmentally friendly plastic bags by approximately
11.48
million.
Improving water e?ciency
Promoting biodegradableplastics
We have established andimproved 10 water-savingand water-use regulationsas well as 4 operationalmanagement systems,ensuring that waterconservation work hasguidelines and regulationsto follow, and non-compliance will be strictlypunished.
We have further increased the utilization of clean energy, accelerated the conversion of fuel vehicles to electric vehicles and promoted theapplication of new energy vehicles within the airport. Besides, we have continuously improved the construction of charging infrastructure,increased the number of charging stations, and built photovoltaic vehicle sheds and charging stations to meet the charging demand of servicevehicles and external vehicles on the airfield. In addition, we have utilized building roofs to further expand the installed capacity of solarphotovoltaic panels, with the aim of o?setting carbon emissions from airport operations with renewable energy.
Developing and utilizing clean energy
CaseThe apron high-mass lighting is a major energy consumer in the airfield area. Baiyun Port has adopted IoT intelligent illuminatingtechnology in the systematic renovation of 178 high-mass lights, connecting the high-mass light control system with ?ight information,contributing to intelligent control and energy saving. The Phase I Comprehensive LED Renovation Project has significantly reducedthe energy consumption at apron, reducing the annual power consumption of high-mass lights from 7.89 GWh to 2.37 GWh, with acomprehensive energy saving rate of 70%.
Renovating apron high-mass lights to unleash the maximum airport potential
A rainwater collection and reuse systemwas installed. After coagulation, filtration,and disinfection, the collected rainwaterwas pumped directly into the building'swater system and used for irrigation oflandscaping, washing of facades andwashing of garages.
We constructed a reclaimedwater treatment system,and the treated sewagewas stored in a reclaimedwater tank for productionwater, landscaping, roadirrigation, and river landscapereplenishment.The water supply pipelines and sanitaryfacilities in the terminal building wereall equipped with water-saving devices.Daily inspections and timely repairs werecarried out on the water appliances in therestrooms and tea rooms.
,23027
%
new energy vehicles on site at Baiyun Airportof the totalcharging stations have been builtIn 2023, there wereaccounting for
Improving
water-saving
management
Water
resource
recycling
and
utilization
Rainwater recyclingand utilization
Reclaimed waterutilization
Use of water-saving devices
2526
We strictly comply with theLaw of the People's Republic of China on Prevention and Control of Soil Contamination, the Law of the People'sRepublic of China on Soil and Water Conservation and the Soil Environment Quality Risk Control Standard for Soil Contamination ofDevelopment Landetc. We respond actively to the call of the state for biodiversity conservation, insist on respecting nature, adapting tonature, and protecting nature, and strive to reduce the impact on the ecosystem in project construction and operation practices to build anenvironmentally friendly and beautiful airport.
In strict compliance with theUrban Greening Regulations of Guangdong Provinceand theGuangzhou City Greening Regulations, theGreeningManagement Measureswere formulated based on the actual greening management of Baiyun Airport. Adhering to the concept of "ecologicaloptimization and cultural empowerment" , we conducted green construction management to protect public green spaces. We carried outoverpass greening, built rooftop gardens, and organized the "rain garden" development practices and voluntary tree planting activities. Thetotal greening area reached 1,211,200 m
, and the "carbon neutrality" ecological emission reduction has achieved remarkable results.
Ecological Governance
TheSoil and Water Conservation Plan Reportwas prepared for the Baiyun Airport P4 Transportation Complex Project to clarify the soil erosionprevention standards and objectives, scope of responsibilities and prevention measures, etc., so as to e?ectively control soil erosion caused byproject construction and restore the natural environment of the project area to the greatest extent possible.
The"garden-style"comprehensive service building was designed and constructed according to the 3 Star Green Building Label.
Building garden airportGreen construction
Green buildings
Land greening
The risk of bird attacks isbeing reduced through thedevelopmentof intelligentdefensive bird repellents,the introduction oflaser bird repellents, theinstallation of bird-blockingnets, etc.; experimentswith bison grass and birdand insect control in ?ightareas have controlled birdfood sources and reducedthe number and frequencyof bird activities.
Protecting bird ecology
CaseFrom 7 to 10 December,Baiyun Airport, and 9air,etc. jointly organizedthe"Video Exhibitionof 12 White Dolphins inEastern Guangdong" atBaiyun Airport to drawattention to the livingconditions of whitedolphins. The WhiteDolphin ConservationConvention was signed.
The “Video Exhibition of 12 WhiteDolphins in Eastern Guangdong”,held to advocate the protection of“giant pandas in the sea”
Overpass greening: Bougainvillea beltRoof greening: Chinese rose garden on P8 rooftop
Laser device to expel birds
Graphic design
The interior of the building has acourtyard-style layout. Sunlight and breezecome through the courtyard into the building,allowing it to‘breathe’. The courtyard andrandomly distributed platforms together form agreat landscape space to provide employeeswith a completely pleasant green working
environment.
Green technologyEmphasis is placed on the application ofgreen and ecological technologies and themodern application of technologies. Recyclablematerials are mainly used in hard decoration toreduce complex decoration designs.
Environmental protection
and energy e?ciencyEnergy-saving design is followed inaccordance with theThermal Design Code forCivil Building, theDesign Standard for EnergyEfficiency of Public Buildingsand relevantlocal standards; The building meets the 3 star
Assessment Standard for Green Buildingandits professional computer rooms attemptto shorten pipelines to reduce energy
consumption. Energy conservationis also taken into account inequipment selection, system
design, and measuringdesign.
Before constructionA professional agency wasentrusted to conduct a specialsurvey on the surrounding natural,social and ecological environment,hydrological condition, climateand soil erosion status, etc. Weprepared theSoil and WaterConservation Plan Report of the P4Transportation Complex Projectinreference to theTechnical Standardof Soil and Water Conservationfor Production and ConstructionProjects, and submitted it forapproval.
During constructionWe installed warning signs to protect thesurface and vegetation, and strictly followedthe design and construction requirementsfor soil and material collection, and soil andgravel discharge. At the same time, soil andwater conservation monitoring was carriedout with focuses on the disturbed surfacearea, soil erosion, and the implementationof soil and water conservation measuresduring the construction period, as well asthe vegetation restoration measures, theoperation of engineering measures and theprevention e?ects during the trial operationperiod.
After constructionA third party agencywas invited to preparean inspection reporton the soil andwater conservationfacilities to reachthe conclusion thatthe soil and waterconservation facilitieshad all passed theinspection.
2728
By promoting environmental protection knowledge, we have spread the concepts of low carbon, energy efficiency and environmentalprotection within the company and among the general public, hoping to encourage more stakeholders to internalize the concepts and takeconcrete action to jointly build a green and low-carbon society.
Green Culture
Practicing green o?ce
We have actively carried out public welfare activities and education for environmental protection to promote the concept of environmentalprotection among the public and raise public awareness, so as to create a good social atmosphere of concern, suppor and participation inenvironmental protection.
On the ?rst National Ecology Day, a National EcologyDay poster was displayed at the T2 terminal topromote ecological conservation, green lifestyles andjoint e?orts to protect the planet earth.
In collaboration with China SouthernAirlines, a carbon-neutrality themedflight was launched to promotethe achievements of civil aviation'scollective emissions reduction topassengers and sta?.
League members are organized tojointly plant a batch of bougainvilleasaplings to add a touch of green tothe public area of Baiyun Airport.
A waste sorting promotion eventwas held at Baiyun Airport underthe theme "Waste Sorting Makesa Beautiful Baiyun Airport" toimprove the airport's waste sortingcompliance management.
Conducting green publicity
We proposed and promoted the concepts of "eliminating allunnecessary waste" and "cultivating morality through frugality".
Based on the initiatives"saving one drop of water, one hour ofelectricity, and one piece of paper", we strictly controlled unnecessarywater appliances to reduce water consumption; we controlled publiclighting by zones and ensured that lights were turned off whenleaving; we promoted a paperless o?ce and optimized the allocationof toilet paper to save paper.
We integrated and optimized 7 form-based administrative applications and launchedWeChat mini-programs for administrative noti?cation, such as"Baiyun Administration" and"Leadership Schedule", thus building a management model of cloud administration.
National Ecology DayEnergy Conservation Promotion Week
Spring tree planting activity by the Youth League
Concept of "cultivating moralitythrough frugality" and cost control
"Three savings " control measures
"Administrative work " cloud service model
Waste sorting promotion
2930
Operation SafetyOccupational Health and SafetyCustomer ServicePrivacy ProtectionEmployee Rights and InterestsEmployee Career DevelopmentCommunity Engagement
Key topics
Contribution to the UN SDGs
Social
A Enabler for a Better Life
We value our customers' travel experience. By constantly strengthening safety management andimproving service quality, we are working to provide ?rst-class safety assurance and service to ensurepassengers enjoy their journeys. At the same time, we see employees, partners, and the community asvital components of our sustainable development, and we actively ful?l our responsibilities and worktogether with more stakeholders for a better future.
3132
With two absolute safety standards as the bottom line and red line, we are further clarifying safety responsibilities, improving the establishmentof management systems, and strengthening the safety management team building, thus improving our overall safety management.
Number of major air transport accidents caused by airport responsible reasonsNumber of terrorist incidents (e.g. hijacking, bombing) or serious air defense accidentscaused by airport responsible reasonsNumber of major aviation ground accidents and aviation maintenance accidents caused byairport responsible reasonsOccurrence rate of major aviation ground accidents per 10,000 flights caused by airportresponsible reasonsNumber of serious dishonest behaviors due to airport organizational managementOccurrence rate of accidents caused by airport reasons per 10000 ?ights
We further improve the safety management system of Baiyun Airport, and consolidate the foundation of safety management by continuouslyperfecting the safety management system and revising seven policies, including theDual Prevention Mechanism for Hierarchical Controlof Safety RisksandHidden Danger Inspection,the Statutory System for Self-Inspection, theSafety Management System for Outsourcing,theSafety Management System Manual, theBaiyun Airport Aviation Security Defense Plan, theHandbook of Safety Management System ofDangerous Goods for Air Transport (SMS-DG), etc.We continuously expand the safety management team with the appointment of 73 full-time safety management personnel. Furthermore, 156full-time and part-time safety management personnel and members of the safety expert pool completed the annual training for civil aviationsafety management personnel. 45 batches of more than 3,500 employees participated in apron operations safety training, e?ectively enhancingthe professional skills of safety personnel.
To proactively promote the special investigation and control of safety hazards, weformulated theBaiyun Airport Major Safety Hazard Special InspectionandRecti?cationAction Plan for 2023and compiled of theList of Major Safety Hazards, which includes42 items in 7 categories. This initiative has further advanced the major safety hazardinvestigation and recti?cation work of major safety hazard.
We have established a specialized statutory self-inspection team comprised of over 150 members, formed supporting work mechanisms andoptimized statutory self-inspection plans and lists, thus e?ectively improving the e?ciency of safety supervision. Our statutory self-inspectionoptimization project was awarded the title of Statutory Self-inspection Demonstration Project by the Civil Aviation Central and SouthernRegional Administration.
3111
,
Strengthening safety management
Safety objectives and achievements in 2023
To continuously improve the safety responsibility system, we have prepared a series of supporting regulations, such as theSafety ManagementSystem Manual, theSafety Responsibility System, theSafety Assessment System, and theSafety Accountability Management System,and formulated theList of Primary Responsibilities for Work Safetyfor all personnel. These documents enable all employees to knowand implement their work safety responsibilities. At the same time, we incorporate work safety indicators into the annual comprehensiveassessment of the management team and strictly implement the veto-based system of work safety and accountability system in accordancewith the requirements of theLetter of Work Safety Responsibility. In the event of safety accidents, the safety responsibility department,the ?rst safety responsible person, directly responsible person, and related responsible persons will be disquali?ed for various honors andcommendations in the annual selection. Additionally, any outstanding ratings in the annual evaluation of corporate o?cials will be canceled,with corresponding performance deductions applied accordingly.
Implementing work safety responsibilities
Improving safety system
Expanding the safety management team
Conducting safety hazard investigation
Promoting the statutory self-inspection system
Safeguard for Safe Travel
In 2023, the Baiyun Airport's major safetyhazard investigation and rectificationactions were recommended by the CAACGuangdong Safety Supervision andManagement Administration to theGuangdong Provincial Safety Committeeby the CAAC Guangdong Safety Supervisionand Management Administration as arepresentative of the industry withinGuangdong Province.
Safety is the cornerstone of civil aviation. We strictly comply with the Law of the People's Republic of China on Work Safety and unswervinglyuphold the principle of "safety ?rst". We have zero tolerance for safety hazards and strive for comprehensive safety management coverage. Bybuilding an intrinsically safe enterprise, we are laying the safety foundation to build a world-class Baiyun Airport.
Successfully completed the major securitytasks during major events, such as the FISUWorld University Games, the Asian Games,the Mid-Autumn Festival and National Day,and the Third Belt and Road Forum forInternational Cooperation.years of safetyin a row
days of safe operationin a row
In the green section(scored above 90out of 100) for the ability to guaranteeoperational safety for
consecutive assessment periods
Safetyperformanceobjectives
Completion
rateSafety indicators
0100%0100%0100%≦0.03100%≦0.08100%0100%
Operations Control CenterFlight Area ManagementDepartmentPublic Area Management Branchof Guangzhou Baiyun InternationalAirport Co., Ltd.First Terminal Area ManagementBranch of Guangzhou BaiyunInternational Airport Co., Ltd.Guangzhou Baiyun InternationalAirport Ground Handling ServiceCompany Ltd.Guangzhou Baiyun InternationalAirport Konggang KuaixianTransportation Co., Ltd.Guangzhou Baiyun InternationalAirport Business Travel Service Co.,Ltd.Guangzhou Baiyun Airport FacilityManagement and OperationCompany LimitedGuangzhou Baiyun InternationalAirport LSG Sky Chefs Co., Ltd.Guangzhou Baiyun InternationalAdvertising Co., Ltd.Power Support Branch of GuangzhouBaiyun International Airport Co., Ltd.Guangzhou Baiyun InformationTechnology Co., Ltd.(Navigation Management Department)T3 Project Management DepartmentBusiness Management DivisionAir Logistics Service Co., Ltd.Security Inspection andProtection DepartmentFire Rescue DetachmentOn-site inspection andinspection team(Security Management Center)
General O?ceHuman Resources DepartmentFinance DepartmentDiscipline Inspection O?ceLegal and Board A?airs DepartmentParty Committee Work Department
(Board Secretary O?ce)
(News Center, Trade Union O?ce)
Audit and SupervisoryWork DepartmentPlanning and DevelopmentDepartmentBusiness ManagementDepartment Marketing DepartmentService Quality DepartmentInformation TechnologyDepartmentConstruction ManagementDepartmentSafety Supervision Department(Security Department)Airport Safety Management CommitteeGuangzhou Baiyun International Airport Co., Ltd.
Airport Safety Management CommitteeCivil Aviation
Authorities
FuelSuppliers Airport ManagementOrganizations
Joint Inspection
UnitsAir Tra?cControlCivil Air Transport
Enterprises
3334
We always follow the fundamental guidance of General Secretary Xi Jinping's important remarks on work safety and his signi?cant instructionson civil aviation safety work. We prioritize the well-being and life of the people, making every e?ort to ensure the operational safety, air security,?re safety, and information security of Baiyun Airport.
To continuously enhance the network information security, we have developed version 1.0 of the statutory self-inspection information system,which includes a specialized security inspection module at the enterprise level to meet the inspection needs of di?erent levels and scenarios.We have upgraded the application systems at Baiyun Airport and developed a mobile application to enhance the user interface (UI) experienceof the information system on computer terminals, further improving the e?ciency of self-inspection and achieving real-time monitoring of thesystem status. In 2023, we successfully completed two network security attack and defense exercises during the Guangdong Network SecurityProtection Action campaign, without no incidents of information system breaches. We also conducted 39,000 inspections, 618 maintenanceactivities, and 126 emergency drills for core production information systems. A total of 17,093 information system failures were handled in time,with an average resolution time of 0.97 hours. Overall, the operational and maintenance service indicators met the standards.
Guaranteeing safe operation
We have conducted a special runway safetycampaign that encompassescoveringeight aspects, including preventionof runway incursions by vehicles andpersonnel, foreign object management,airfield area management, non-stopconstruction management, clearancemanagement, and visual and navigationalaids management. The objectiveaim is toprevent and mitigate operational risks atthe aerodrome.We have formulated theHandbook ofSafety Management System of DangerousGoods for Air Transport (SMS-DG)tospeci?cally address the transportation ofdangerous goods in the cargo hold anddangerous goods for outbound flights.We rigorously implement operationalprocedures and follow the safetyoperational requirements.
Based on the bird strike incidentsthat have occurred, we haveorganized a bird strike preventionstudy. By optimizing staffdeployment, strengthening traininginspections, and introducing newequipment, we aim to create asafety barrier to prevent bird strikes.
For the non-stop constructionmanagement of the PhaseIII expansion project, regularspecialized risk assessments areconducted to identify potential risksand formulate speci?c measures tomitigate risks accordingly.
Operational safety
We organize 8 specialized assessments to enhance core risk management and control in aviation security. These assessments includeguaranteeing the capability of the security inspection team, evaluating security inspection equipment, verifying security inspection capabilities,assessing access control systems, conducting explosives detection, implementing measures to prevent tailgating and intrusion at checkpoints,airspace control during non-stop construction, and assessing cargo security.Aviation security
We are continuously improving our fire safety capabilities. We have revised theFire Safety Management Regulationsand theHot WorkManagement Regulations, and strengthen both volunteer firefighter teams and full-time firefightering teams. Special campaigns such as"Winter-Spring Fire Prevention and Control" and "Fire Safety Standard Development" have been carried out conducted to address speci?cissues. Fire safety training has become a regular practice, and ?re emergency evacuation drills in terminal buildings and on runway areas havebeen organized.
Fire safety
Information security
Dangerousgoodstransportationsafety
CaseOn June 28, 2023, Baiyun Airport successfullyhosted the first "Iron Army Cup" FirefighterSkills Competition, with ovmore thaner80 participants after a rigorous selectionprocess.The competition consisted of six events,including individual ?re?ghting techniques,firetruck maneuvering on the highway,and simulated aircraft cabin firefighting.The competition closely simulated real-lifescenarios, e?ectively assessing the technicalskills of the airport's ?re?ghters and furtherenhancing the overall competence of the?re?ghting workforce.
Fire?ghter skills competition enhances ?re?ghting personnel's competence
The Information Technology Department of Baiyun Airport was awarded the title of Advanced Collective in Network Security forMajor Events in Local Region by the Central and Southern Regional Administration of CAAC.
Runwaysafety
Birdprevention
Constructionsafety
The cases of GuangzhouBaiyun International Airport, Non-stop Construction Safety Management Model for Major Hub Airports andRisk Management of Personnel Injuries Caused by Aircraft Towing Operations, were awarded the Excellent Award for Civil AirportSafety Management in 2023.
3536
"Baiyun Airport Aircraft Fire Incident" unannouncedemergency exercise
Fire emergency drill at T2 Terminal
We continuously improve the emergency management system and the establishment of the emergency response planning system at BaiyunAirport. We have formulated theMeasures for Emergency Management of Guangzhou Baiyun International Airportto strengthen emergencyorganization management, enhance emergency planning and response, and deepen emergency inspections and supervision, thereby furtherenhancing our emergency response capabilities.
Enhancing emergency management
We have builtestablished a three-tiered emergency organizationmechanism of "management - decision-making level – executionlevel" and a three-tiered command mechanism of "general director- site general director - directors of each organization" and have toformestablished a comprehensive emergency response system anda emergency management structure that covers the entire processof emergency planning and response.
We have revised theEmergency
Plan Manualby completing the revision of one comprehensive emergency plan, 21 specialized emergencyplans, 20 specialized work guidelines, and 8 appendices. In addition, all of these will be incorporated into theEmergency Plan OperationsManual, making the emergency plan more workable and practical.
emergency drillsconducted
emergency trainingsheld
emergency testsorganized
emergency response andrescue operations initiated
We conduct statutory self-inspections of emergency management and have organized 60 targeted drills linked with key businesses, risks, andprocesses. We also designate individuals responsible for reviewing drill plans, monitoring drill implementation, and providing oversight. Thesemeasures aim to strengthen our emergency response capabilities in handling critical emergency incidents.Establishment of emergency organizational structure
Improvement of emergency plan and disposalmanagement
In-depth emergency inspection and monitoring
81623615715
Emergency Rescue Leading Group
Emergency Rescue Command CenterRegional Emergency Management Committee of Baiyun Airport
CaseBaiyun Airport has joined hands with Nanjing University of Aeronautics Astronautics on an emergency system development andcapacity enhancement project. Based on the strategic cooperation between universityies and enterprises, and guided by theprinciples of "joint research and development, resource sharing, and collaborative innovation," the two parties will conduct in-depthresearch on the establishment of a hierarchical and classi?ed emergency training system. They will jointly complete the developmentof six emergency training materials, including theResponsible Personnel Emergency Training Manual, the Emergency ManagementPersonnel Training Manual, the Pre-employment Emergency Management Training for Employees, the Emergency ManagementTraining Handbook, the Emergency Management Training Implementation Guidelines, and the Research Report on EmergencyPolicies and Development Trends.
Launching the emergency system development and capacity enhancement project withNanjing University of Aeronautics and Astronautics
Management LevelDecision-making Level
Execution Level
3738
We ?rmly adhere to the safety concept of "comprehensive management and zero tolerance of hazards". While intensifying our e?orts on the"community level organizations, basic work and basic capacity "(the three foundations), we have established a solid safety training system,launched work safety activities in new ways and carried out extensive safety promotion and education. In collaboration with employees andon-site units, we aim to cultivate a healthy and sustainable culture of safety, conveying safety concepts to the public.
We value the physical and mental health of every employee. In accordance with laws and regulations such as the Labor Law of the People'sRepublic of China and the Law of the People's Republic of China on the Prevention and Control of Occupational Diseases, we strengthenemployee occupational health management, and create a safe workplace.
Provide labor protection suppliesequipment accordingappropriate to jobduties to prevent occupational injuriesaccidents at work.
Distribute cooling drinks to workers in summer to prevent heat stroke.Regularly conduct employee health check-ups to raise employees' awarenessof disease prevention and control and overallgeneral health levels.Establish the Employee Health Center with initiatives such as psychologicalhealth cloud class themed the "Care for Hearts, Shape the Future", a24/7 employee psychological health hotline, and "1-on-1" green channelconsultations, and construct four labor union "Employee Love Stations" toenhance employee happiness.
Organize health lectures to share health knowledge.
Standardize work procedures for positions, implement safety protectionsystems, and conduct training drills; conduct heat stroke prevention andcooling emergency training and drills as required by the work environment toenhance employees' emergency response capabilities.
Health LectureOnline Health Cloud
Lecture
Nurturing a culture of safetySafeguarding occupational health and safety
In response to the requirement of strengtheningthe "three foundations" put forward by theCAAC, we have further advanced the "SafetyThree-Person Group" activities to use " fingeroral " in critical support positions. In 2023, atotal of seven sessions of the Safety Three-Person Group Salon activities were held,where company executives held face-to-facediscussions with frontline employees to studyand resolve safety issues, encouraging frontlineemployees to proactively identify and addresssafety concerns.
A total of
,
safety hazards were identi?ed in 2023 at
high-risk points in aircraft maintenanceoperations by using the "finger oral"method , e?ectively eliminating potentialsafety hazards that could affect aircraft?ight.We have developed theSafety Training and Education Systemand collaborate withprofessional training institutions to conduct safety training for company leaders, safetymanagement personnel, and full-time staff, aiming to enhance their professionalcompetence. We also provide mobile ?re?ghting training sessions for on-site merchantsand construction workers. A total of 6 sessions were held with 384 participants.
We continue the "Whistleblower" campaign, with 2,166 valid reports received,facilitating continuous improvement of safety issues. We also adopt a new approachto organizing Work Safety Promotion and Consultation Day, with more than 10 on-siteunits signing theWork Safety Initiative, jointly carrying out the safety responsibilities.
We organize special training sessions for fire safety officers and fire safetymanagement personnel to enhance their competences in fire safetymanagement skills. To widely promote the fire safety knowledge, the"Thousands of Cities, Millions of Homes" screen lighting campaign is carriedout, utilizing advertising boards and electronic display screens in terminals,public areas, and hotels to broadcast rolling videos and posters on ?re safety.
By broadcasting short safety videos and voice reminders in terminals and importantproduction and workplaces, and utilizing the corporate WeChat o?cial account, wepromote safety and educational information from multiple levels and perspectives.Additionally, we organize various activities such as educational films on safetywarnings, lectures on typical internal and external incident cases and the "I Knowabout Hot Work Operations" publicity campaign, with a total of 3,643 participants.
Promoting safety
skills drill
Conducting "119" ?re safetyawareness campaign
Conducting diversi?ed
safety promotion
Strengthening the“three foundations”
Innovating insafety activities
CaseThe opening ceremony for the "Labor Union Love Station" was held at Baiyun Airport "on August 9. Four"Labor Union Love Stations"were o?cially opened, providing outdoor sta? with "sunshades". The Love Station integrates a red station, a life station, a rest station,and a soul station. It is equipped with facilities and supplies such as water dispensers, air conditioningers, refrigerators, microwaves,?rst aid kits, leisure tables and chairs, Party building books and periodicals, newspapers, and magazines, providing one-stop servicescovering work, life, and learning services. It fully meets the needs of outdoor sta? for drinking, dining, resting, reading, and phonecharging. Although the station is small, its thoughtfulness towards outdoor sta? is evident in the details, showing warmth in everyaspect. The Love Station not only provides a rest place to rest, but also a place to recharge cultural nourishment. Since its opening, ithas become a "warm haven" for outdoor sta? at Baiyun Airport.
Labor Union CaringLove Station" unveiled to provide "sunshade" for outdoor sta?
safety education andtraining sessions
hours of safety educationand training
participants of safetyeducation and training
coverage of safety educationand training
,0658
,97076
,894100%
health examinationcoverage
Viewers intotal
live lectures sessions of Health
LectureOnline psychological health cloud classthemed "Heart Care, New Future"
%
,3345340sessions
3940
Improvement of Hub Capacity
We are actively upgrading the airport infrastructure in line with high standards, vigorously promoting a series of supporting infrastructureprojects for Guangzhou Baiyun International Airport, including the Phase III Expansion Project, the underground pedestrian tunnel projectfor Terminal 1, the overnight passenger accommodation project, the Automated People Mover (APM) system reservation project, the P4transportation complex project, the expansion of aircraft parking stands, and the renovation of check-in islands. These projects are aimed atcontinuously enhancing the comprehensive transportation hub capabilities of Guangzhou as an international hub, and improving the overallsupport capacity and service of Baiyun Airport.
We actively leverage our role as an aviation transportation hub and continuously enhance the coverage and accessibility of our air routenetwork. We successfully facilitated the addition, restoration, and increase of over 100 international and regional passenger routes by airlinesin 2023, resulting in over 1,000 weekly international and regional passenger ?ights. Concurrently, we vigorously explored the potential of theinternational freight market, facilitating the addition of 7 operators for international freight routes and the commencement of 15 internationaland regional all-cargo routes.
We are actively implementing the work plan of the Guangdong Provincial Development and Reform Commission on theOverall TransportationPlanning of Comprehensive Transportation Hub of Guangzhou Baiyun International Airport (Revision). Accordingly, we are promoteingthe introduction of high-speed railways, intercity railways, and urban rail transit into the airport, providing a faster and more convenienttransportation network for connectingto connect various cities in the Greater Bay Area.
Improving hub construction
Bettering route network
Optimizing comprehensive transportation
Case
Case
The East Four International Concourseand West Four Domestic and InternationalConcourse within the Phase III expansionproject of Baiyun Airport were officiallycompleted on 31 December 31, 2023. Theyseamlessly connected with the existing T1and T2 terminals, forming the integratedBaiyun Airport Terminal 1. Thus, the world'slargest single-terminal airport emerged inGuangzhou.With the inauguration of the two newconcourses, Baiyun Airport added 35 newboarding gates and 25 contact stands.This has further expanded the availablespace and efficiency of the airportterminals, providing additional resourcesto ensure the safe operation of flights andaccommodate the growing demand for airroutes. It also promises passengers a moreconvenient, intelligent, and comfortabletravel experience.
The Home of GuangzhouAirport Aviation Hub wascompleted and put intooperation in December2023. We plan to establish acommunication and exchangeplatform with airline partnersthrough regular onlineand offline activities, thuspromoting the construction ofcustomer-friendly airports onan ongoing basis.
The building of the world's largest single-terminal airport in Guangzhou
Constructing the Home of Guangzhou Airport Aviation Hub
63.17352.0311456
,
among of which international and regional
Launch of the "China-Africa Air Express"
China Southern Airlines Guangzhou toChristchurch route
operating points ofBaiyun Airport in total
passenger throughput cargo and mail throughput total aircraft takeo?s and landings
millionmillion tons
passenger operatingpoints cargo operating points
4142
Quality serviceWe always adhere to the service concept that sincere service brings new experience, promote the "Cordial Service" brand and improveoperational e?ciency. Great e?orts are also made to provide various and high-quality airport services for passengers, improving their travelexperience and creating a model for humanistic airport services.
We actively implemented theCivil Aviation Administration of China's 2023 Flight Punctuality Assessment IndicatorsandControl Measures andFlight Operation Standardsand other regulations. We issued new versions ofAirport and Airport Operation Control Center Large-Scale FlightDelay Contingency PlanandAirport Operation Control Center Pre-Flight Coordination Mechanism for Flight Operations. These e?orts aim tofurther improve the ?ight operation management system, enhance ?ight operation e?ciency, and ensure passengers travel as scheduled.
Guaranteeing e?cient operational management of ?ights
We strengthened operational support and offered substantial support for special flights and important flights during Spring Festiva, Mid-Autumn Festival, National Day, the "Two Sessions" (National People's Congress and Chinese People's Political Consultative Conference),Hangzhou Asian Games, Asian Para Games, etc. As a result, we were awarded the title of Outstanding Collective in Integrated TransportPerformance during 2023 Spring Festival season by the Ministry of Transport and other relevant departments.
We took active part in consultation and seminar on schedule management reform held by the Civil Aviation Administration of China andsecured an increase in peak-hour capacity of Baiyun Airport from 78 to 83 aircraft. We facilitated the opening, resuming, or increasing thefrequency of Guangzhou-bound international passenger and cargo ?ight routes, obtaining temporary cargo ?ight slots for over 10 domestic andforeign airlines, and securing additional passenger ?ight slots for Gulf Air through coordination e?orts. We increased international passengerand cargo ?ights at nighttime and encouraged airlines to operate additional scheduled passenger and cargo ?ights at night.
Supporting important ?ights
Optimizing ?ight schedules
Improving operational e?ciency of ?ights
We developed and issued annual special governance plans for improving operational e?ciency and ?ightassessment plans, and supervised various units to complete their job duties through monthly assessments,delay cause analysis, and special working group meetings.
We completely revised contingency plans for ?ight delay at airport-leveland AOC-level. We also established early warning mechanisms and pre-operation coordination mechanisms, and shifted the focus to proactivehandling. At the same time, we conducted timely analysis, review, anddrills for ?ight delay handling to promote problem recti?cation.
We adjusted plans according to weather conditions, special activities,and other factors. In total, 57,224 ?ight plans were adjusted throughoutthe year, with a success rate of 84%.
Our initiative proximity takeo? and landing procedure, which has been promotedto the whole industry by CAAC, can effectively improve the air-ground operationefficiency. The flight airbridge usage has improved by 10% and stabilized at over80%, which far exceeding the CAAC's requirement.
We strengthened the coordination of short-term delay resolution and rapidtransit support mechanisms. Throughout the year, a total of 832 fast transitflights were operated smoothly, with 59.4% of flights recovering departurepunctuality and 89.3% of ?ights recovering dispatch punctuality.
We strengthened coordination with authorities, air tra?c control, and other external airportunits regarding schedule adjustments, runway operation modes, tra?c ?ow managementstrategies, and departure ?ow control restrictions. We increased the presence of the dutyforce of Baiyun Seat of Pearl River Delta Operation Coordination Management Committeeand fully leveraged the regional coordination platform for diversion and slot replacement.We organized discussions on special governance for cargo ?ight schedules with 21 majorcargo airlines, and formulated and implemented speci?c governance plans. We conductedspecialized analysis on low on-time performance of foreign airlines and coordinated causeanalysis of delays and solved delay problems.
Intensifying supervisory management
Consolidating handling capabilities of ?ight delay
Precising ?ight adjustments
Proximity takeo? and landing procedure
Enhancing application of coordination mechanisms
Coordinated e?orts and coordination
Baiyun Airport achieved adeparture punctuality of
with an average taxi-outtime of
an average taxi-intime of
In total minutes minutes?ights were served
88.37
%
17.139.7
,
4344
Service for special passengers Transit service
We continue to strengthen the branding of the "Cordial Service" and improve the service quality management system. We promote innovationin airport services and improve service experience management. We step up efforts to offer "satisfactory service," "fine service," and"heartwarming service" to passengers, aiming to o?er better travel experiences to the general public.
High-quality travel service
We continue to meet the bottom-line requirements of sincere service advocated by the CAAC, enhance the building of the " Cordial Service "brand, and further promote the development of humanistic airports.
We maintain service from the heart and meet customer needs as our purpose to continuously improve the convenience and efficiency ofpassenger travel, providing passengers with more considerate and warm travel services.
We continuously upgrade our service management model. Based on theGuidelines for the Construction of Quality Management System forPassenger Services in Public Aviation Transportation, we prepared theGuangzhou Baiyun International Airport Service Quality ManagementSystem Manualto strengthen service quality management from post-management to proactive prevention and improve overall service qualitymanagement at Baiyun Airport.
We have shortened the cutofftime for domestic ?ights at BaiyunAirport from 45 minutes to 40minutes before departure, allowingpassengers more time for check-in.
After special passengers seekassistance at the inquiry counterin the terminal, the counter staffwill puts a "heart sticker" on them,and the passengers will experienceexclusive benefits during variousfollowing procedures.
Dedicated check-in counters were set up forspecial passengers, and they could enjoypriority of handling boarding proceduresand baggage check-in services, providingconvenience for special passengers.
Special security check channels wereopened for special passengers, alongwith private security rooms, providinga private, safe, and reassuring securitycheck environment, and allowingspecial passengers to have a morerelaxed journey.
Special passengers are provided with freeelectric cart services throughout the terminal,including check-in, security check, waiting andboarding, ensuring a seamless and convenientservice for special passengers.
Further efforts were made to add theterminal's facilities with features suchas tactile paving, flashing prompts atboarding gates, reflective devices onelevator doors, and accessible restroomfacilities, creating an accessible travelenvironment for special passengers.
We introduced door-to-doorbaggage delivery service, self-service baggage check-in, and full-process baggage tracking service toimprove the efficiency of baggagehandling and ensure the safehandling of passengers' luggage.
To ensure the high-quality development oftransit services, we launched products suchas premium transfers by China EasternAirlines, overnight transfers at Terminal 1,and transfers between airlines under the AirChina Group to improve the e?ciency andservice of transit assistance.
Promoting "Cordial Service"
Improving passenger service experience
Special passenger services
Enhancing service quality management
We established the Guangzhou BaiyunInternational Airport Passenger ServiceEnhancement Committee, providingstrong organizational leadership topromote the smooth implementationof various service works.
Setting up soundorganizational structureof service qualitymanagement
We developed regulations for serviceorganization management, trainingmanagement, product innovationmanagement, supervision and inspectionmanagement, assessment management,customer feedback management, servicepersonnel service standards, and servicequality risk management, in order topromote standardization and systematizationof service management.
We established sound workingmechanism and standards for gradingand controlling service quality risk,promoting the transition of servicequality management from post-management to pre-management andenhancing service quality.
Travel serviceBaggage serviceTransit service
Sincere ServiceHeart Stickers
Worry-freeservice
Reassuringservice
Cordialservice relayUpgradedAccessibilityFacilitiesPriority ofprocessing allprocedures
Priority ofqueueing forsecurity check
Free electriccart service
Improving system andstandard of service qualitymanagement
Strengthening mechanism ofservice quality risk control
ComfortableNatural
platformplatforms
Customer needs
t
PlanOperate
Transform
platformplatform
culture
design
standardstraining
management
4546
Case
Case
In order to provide more e?cient and convenient services to the public, Baiyun Airport has designed the pick-up and drop-o? servicefor ?rst-time-passengers in terms of service object, service procedures, service product, etc., extending its services to the city terminal.By providing services starting from the passengers' home, Baiyun Airport ensures a worry-free travel experience for passengers to thegreatest extent.
Baiyun Airport has pioneered a new model of transporting overflow baggage from theboarding gates through nearby security checkpoints. Baiyun Airport taken multiplemeasures, including adding reminders for checked baggage at the check-in area,developing intelligent baggage measuring machines, assigning dedicated personnel forpre-security control, and introducing baggage security checks at the boarding gates, tocontrol the entire process of handling oversized, excess, and overweight baggage. Thishas resulted in the over?ow baggage arriving on the same aircraft, saving passengers anaverage waiting time of 90-150 minutes for their luggage. This not only improves the travelservice experience for passengers but also ensures the smooth operation of ?ights. Theinitiative has received high praise from airlines and positive feedback from passengers.
The service is aimed at passengers who are traveling through Baiyun Airport for the ?rst time, as well as those special passengers whoare unfamiliar with the airport, have language barriers, or have mobility di?culties.
The paid value-added service needs to be extended to 37 city terminals in the Pearl RiverDelta region, including Guangzhou, Foshan, Dongguan, Zhongshan, Zhuhai, Huizhou, andother surrounding cities.
A dedicated staff member meets thepassenger at the airbridge, accompaniesthem to the baggage carousel, assistswith retrieving their luggage, and thenescorts them to the designated pick-up point or assists them in purchasingtickets before driving them to their home.
The service includes door-to-door pick-upat the city terminal, rest at the city terminal,direct airport bus ride, airport pick-up, andspecial agent for boarding pass, baggageassistance, escort for rapid security andescort to the boarding gate.
Baiyun Airport Launched pick-up and drop-o? service for ?rst ?ight at city terminal
New baggage control method demonstrates wisdom of cordial service
Service object
Service process
Service mode
A total ofpassengers were servedin 2023.
,
%
%
%
2.74
%
92.0193.72
We pay attention to the protection of customer'srights and interests as well as privacy. We listen to the voice of customers from multiplechannels and constantly improve their sense of satisfaction.
We adopted methods such as informal discussion and face-to-face interviews to conduct customer satisfaction surveys for ordinary passengers,VIP passengers, airlines, commercial tenants, etc.
In 2023, Baiyun Airport scoredandin customer satisfaction for the period of Januaryto June
for the period of July toDecember.
We continuously revise theCompany Customer Opinion Management Measures, expedite the handling of customer compliant, and promptlyresolve passenger service issues. Moreover, we monitor online customer service, Weibo, and email 24/7, and respond promptly to concernsof netizens. We strengthen cooperation with airlines and establish a regular mechanism for transferring and handling opinions with residentairlines, improving the e?ciency of complaint handling.
complaint rate per million passengersat Baiyun Airport in 2023
complainthandling rate
opinionresponse rate
closed-loopfeedback rate
Protecting customer’s rights and interests
Customer satisfaction
Letting customers’feedbacks be heard
Awarded "Best Airport by Size and Region2022, over 40 million passengers per yearin Asia-Paci?c " by ACI.
Awarded "Excellent Airport in PassengerSatisfaction for Civil Airport Service QualityEvaluation, Over 10 Million Passengers in 2022"by the China Civil Airports Association.
Awarded the title of "China'sBest Airport Award 2022 (amongAnnual passenger Volumeabove10 Million) " by CAPSE.
Check-in guide
Pick-upservice for?rst ?ight
Drop-o?service for?rst ?ght
4748
We make every e?ort to build a unique airport industrial system, continuously optimize the business environment of the terminal building,and enhance the quality of commercial and advertising operations. By issuing investment promotion posters, setting up investment hotlines,and hosting investment promotion meetings, we strive to develop commercial resources in terminal buildings. Moreover, we activelyintroduce internationally renowned brands and strive to create high-quality airport commerce, thereby enhancing the passenger consumptionexperience.
Building business benchmarkWe attach great importance to the protection of customer personal information, and adhere totheCybersecurity Law of the People's Republic of China, theCivil Code of the People's Republicof China, and relevant aviation safety regulations. We collect and access to passenger personalinformation in compliance with laws and regulations, and continuously improve customerinformation protection management mechanisms to ensure the security of customer information.Mobile applications such as Airportpass and VIP Services all offerUser Privacy ProtectionStatements. Users are reminded to read and authorize the statement during registration, login,and personal information collection processes. The statement clearly explains the usage methods,scope, protection measures, and rights of users regarding personal information, facilitating users'understanding and control of their rights.
Enhancing security measures fornetworks and systems: Methodsincluding firewalls, intrusiondetection systems, and encryptiontechnologies are utilized to preventunauthorized access and dataleaks.
Strengthening data backup andrecovery capabilities: We back upcritical data regularly and ensurequick recovery in the event of dataloss or damage.
Restricting access to data: Dataaccess permissions are allocatedbased on job requirements toprevent unnecessary exposure ofdata.
Conducting regular security checksand vulnerability scans: Networksecurity checks and vulnerabilityscans are performed on a regularbasis to promptly identify and addresssystem vulnerabilities, eliminatingrisks in a timely manner.
Improving employees'securityawareness and skills: We enhanceemployees' awareness of data securityand strengthen their security skillsthrough training and education.
Establishing an emergency responseplan: We made comprehensiveemergency response plans to enableswift action in the event of databreaches or other security incidents.
Protecting customer privacy
Strengthening measures for data and information protection
Clarifying scope of information collection and usage
complaint regardingviolations of customerprivacy rights and lossof customer data dueto information systemsecurity breaches
We held the inaugural Baiyun Airport 818(August 18
th) shopping festival of endless funlife, attracting over 125,000 participants online andoffline. We organized the"Baiyun Airport TerminalCommercial Promotion Roadshow," adopting anew mode of cross-unit and cross-enterprise jointhosting, and invited nearly a hundred brand partnersto participate in. We launched the Baiyun AirportSpring Festival-themed livestream and introduced
heartwarming airport spring festival services,travel reminders, commercial discounts,etc. to passengers in the form of
"cloud "tour.
For areas with insufficient commercialsupporting services within the terminal,we turned non-essential service areas intocommercial spaces through replacement andother means to enhance the value of commercialresources. We continuously develop thecommercial value of vacant or idle spaceswithin the terminal to meet passengerconsumption needs and enhancecommercial quality.
Carrying out diversi?ed
theme marketingReasonably planningcommercial landscape
4950
We are committed to advancing the humanistic airport, focusing on the spiritual and cultural needs of passengers, activating the value ofairport public spaces through a variety of cultural-themed activities, turning the airport into a display window for Chinese characteristic culture,and enriching the wonderful travel experience for passengers.
Promoting cultural exchange
The 818 (August 18
th
) shoppingfestival of endless fun life,featuring themed areas such asgourmet food, cloud treasurecultural and creative products,and musical performances,created a fun-filled travel roomfor passengers to promotecultural tourism serviceconsumption.
The distinctive sub-venue forthe 2023 Southern Book Festivalat Baiyun Airport integratingauthor sharing sessions, bookexhibitions, and installationcheck-ins provided a convenientopportunity for passengersto"surf the sea of books" whilewaiting for their ?ights.
A series of art exhibitions including"Transcendence and Expression:
Contemporary Chinese Paintingsby Chen Lüe", "Sentiments ofthe Hometown: ContemporaryMasterpieces of Fine Art", and "InkRainbow Bridge: 'China CalligraphyCity · Wuhai,' National Top 100Airport Summer PhotographyExhibition"were launched tointersperse the journey with art.
The "Cultural Construction of the GreaterBay Area, Creative Representation ofIntangible Cultural Heritage" youth liondance-themed painting exhibition and stoneculture experiential flash mob activity withthe Yangcheng Evening News promoted theunique culture of Lingnan.
The ?rst Culture and Arts Festivalof Autumn Rhythm CheongsamExhibition in Baiyun Airportwas held to bring diversifiedcultural enjoyment integratingappreciation, knowledge, artistryand humanistic nature fortravelers.
The "Fragrance of Tea in Baiyun Airport " artexhibition was held to enable passengers toappreciate the charm of classical tea culture.
The themed exhibition "HiddenDinosaurs and ChampsosaurusBreaking Out," in collaborationwith the Gmns Grandview Museumof Natural Science showcaseddinosaur-themed sculptures, fossils,and related products.
5152
Employee Empowerment
Talent is the core competitiveness of an enterprise. We adhere to the talent concept of "letting leaders take the lead and assisting practitioners,"earnestly safeguard the legitimate rights and interests of employees, increase talent training e?orts, reasonably balance sta? work and life, andstrive to create a fair, open, harmonious and inclusive working environment.
Strictly adhering to laws and regulations such as the Labor Law of the People's Republic of China, we uphold diversi?ed and equal employmentto widely attract talents, e?ectively safeguard their basic rights, prioritize employee development and care, pursue mutual development withemployees together, allowing leaders to take the lead and supporting practitioners along the way.We strictly comply with laws and regulationssuch as theLabor Law of the People'sRepublic of Chinaand international humanrights norms recognized by organizationslike theInternational Labour Organization(ILO). We have established regulations suchas theRecruitment Management Regulationsof Guangzhou Baiyun International AirportCo., Ltd. We uphold the principle of non-discrimination in employment and createan equal, diverse, and inclusive workenvironment. We prohibit discriminationbased on employees'gender, age,educational background, ethnicity, beliefs,marital status, etc. We do not differentiatebased on the basis of factors such as thegraduate school, domestic or internationalstudy experiences, or study mode (full-time or part-time), ensuring open, fair, andimpartial recruitment practices.
We are taking a fresh approach torecruiting management traineesfor the class of 2024, introducingnew initiatives such as the"Campus Recruitment ExpressPass", "Senior Mentor Insights","Celebrity Sharing", and otherheart-warming interactivesessions to further enhance theemployer brand. A total of 39outstanding management traineecandidates were identi?ed duringthe autumn recruitment.
Attracting talents widely
Diversity andequality
Talentrecruitment
Female
Guangzhou
Male
China (exceptGuangzhou)
Gender（% ）
Region（% ）
Age（% ）
Academic Level（% ）
35.4
51.26
64.6
48.74
Under29 years old30-39 yearsold40-49 yearsoldOver 50 yearsold
High schooland belowVocationalschoolsJunior collegeUndergraduatePostgraduateand above
21.78
23.16
37.59
6.96
32.64
25.48
33.36
15.15
3.88
Protecting employees' interests
In strict accordance tocompliance with laws and regulations such as theLabor Contract Law of the People's Republic of Chinaand theProvisions on the Prohibition of Using Child Labour. In crucial stages like recruitment and employment, we explicitly prohibit the use ofchild labor and forced labor and legally conduct background checks on employees to prevent the occurrence of child labor and forcedlabor situations.
Labor rights
We insist on the basic form of enterprise democratic management represented bythe Workers' Congress, harnessing its crucial role in democratic governance. We shallstrictly abide by the relevant regulations on enterprise democratic management,enhance the relevant systems of the Workers' Congress, clarify its responsibilities,establish a comprehensive management mechanism for the Workers' Congress,conduct elections of worker representatives effectively, and further improve theorganizational structure of democratic management.
Democratic management
With the Employee Service Center APP platform, we aim to create a "self-service, intelligent, user-friendly and professional" service platform. We providecomprehensive basic services for employees, including handling entry andexit procedures, record managing filesmanagement, salary distribution, andprocessing social insurance and housing provident fund. We have also activatedthe "Employee Service" feature on our enterprise WeChat platform to provideconvenient services for employees, ensuring the protection of their basic rightsand interests.
Sta? service
%
%
We strictly adhere to laws and regulations such as theLabor Law of the People's Republic ofChina,theGuangdong Province Regulations on Wage Payment, and the Guangdong ProvinceMeasures for the Protection of Labor in High Temperature Weather, as well as internalcompany policies on remuneration and bene?ts. We follow the principle of "increasedmorebenefits, increasedmore wages; dlessecreased benefits, decreasedless wages" whenconducting in salary distribution, actively promote diverse, multi-dimensional, andpersonalized compensation incentive models, continuously strengthen salary incentives forkey positions, high-skilled and high-level talents, and link employee income with enterprisebene?ts and value creation. We carry out special incentives for performance improvement,conduct in-depth research on diversified incentive mechanisms, and utilize incentives toempower development, promoting the principle of "fair pay for work done".We continue to improve the caring system for frontline employees, providing them with high-temperature allowances accordingly and systematically increase meal subsidies to meet theiractual dining needs in di?erent positions.
Remuneration and bene?ts
Employee health examination,high-temperature subsidies,paid leave, timely and fullpayment of social insuranceand housing provident fund,cafeteria, work meal subsidies,employee shuttle buses, etc.
employees in total
Workers' Congressmeetings in 2023
Workers' Congressreporting ratenew employees
,
3100%
labor contractsigning rate
social insurancecoverage
5354
We value the growth and development of our employees, conducting training management in a meticulous manner, and provide employeeswith vocational training and guidance to employees to enhance their professional skills. We scienti?cally organize expert teams and strengthenthe construction of professional technical teams, laying a solid talent foundation for the high-quality development of the company.Contributing to employee development
We are continuously improving the talent development system and conducting a series of trainings for various types of employees such as the"Sailing Project" for cultivating outstanding talents, the "Achieving Excellence" series of trainings for management trainees, with the aim toenhance employee competitiveness. We also export training programs externally, promote cooperation between schools and enterprises, anddeliver excellent talents to the industry.
We are continuously optimizing the career pathways with the concept of designing multi-directional and broad development. We establish a"dual-track" development channel for management talents and professional skills to provide employees with broad development platformsand spaces, facilitating their smooth career development paths.
By recruiting junior experts, re?ning the management and evaluation mechanisms for expert teams, and strengthening the construction ofprofessional technical teams, we are gradually building a strong and capable team of professional technical talents. We are continuouslyimproving the system of skill training materials, developing the job learning maps, and conducting training for course development to empowerour technical professionals.
Training Empowerment
Facilitating career development
Expanding technical professionals
Position sequence system of Baiyun Airport
"Sailing Project"Talent Training CampManagement TraineeSymposium
selects 30 candidates to participatein a one-year training program forreserve skilled talents.
The "Sailing Project" TalentDevelopment Programme
The "Achieving Excellence"trainings
Premium trainingprogrammes
In the ?rst Skills Competition for Globally Competitive Professionals, Zhou Ziyu won the "Second Prize for Comprehensive Individual
Achievement" and was awarded the honorary titles of "National Civil Aviation Gold Medal Employee" and "National Civil AviationOutstanding Young Talent".
Managementclass
Function class
Civil aviationtechnologyclass
ProductionassistanceclassGeneraltechnologyclass
Management Trainees VisitFire and Rescue Brigade
The Fourth Phase TalentClass Outbound Study Tour
includes management trainee training,organizing small-scale, frequentsymposiums to timely grasp the thoughtsand work situations of managementtrainees, with a total of 422 participants.
exported externally, effectivelyintegrating resources, vigorouslypromoting school-businesscooperation, with a total revenueof 1.5802 million yuan.
%Employee trainingcoverage rate
6.6994
Total input inemployee training
millionRMB
10.40
Total duration ofemployee training
hours
,
Number of employeetraining sessions
participants
persons with professional titles(excludingpolitical and labor categories)
along with
,
highly-skilled talents
and
internal trainers
5556
We attach importance to employees' work-life-balance, provide assistance to employees, care for female workers, and pay attention toemployees' physical and mental health. Additionally, we have set up various communication platforms to help solve urgent di?culties foremployees, and show care for retired personnel, thus ensuring a great sense of happiness and belonging among employees.
Caring for Employees
By organizing sta? basketball, badminton, football match, "Little migratory bird" parent-child summer camps as well as other recreational andsports activities, we enrich employees' working lives and help them achieve a better work-life balance. Work-life balance
We run the assistance programme for children of employeesfacing di?culties, providing subsidies totaling 62,500 yuanfor 17 children of such employees. We also run the "Warmfor Winter, Cool for Summer" campaign, focusing on theneeds of employees and ensuring the labor protection offrontline workers.
Assistance to special employees
We distribute sanitary hygiene products to female employeesand organize a series of activities including InternationalWomen's Day, Rose Literature, and legal education. We alsosign collective contracts with female employees.
Care for female employees
We are making every effort to create a youth-friendlyenterprise by organizing activities such as the Young SingerContest and "Youth Union Appointment." We have newlyestablished one provincial-level Youth Civilization Unit,set up a youth talent pool, and created a platform forshowcasing talents, innovation, e?ciency, and socializing.These initiatives aim to inspire the enthusiasm andentrepreneurship among young employees.
Care for young employees
We have set up a multi-level "Union Chairman's ElectronicMailbox" for employees' feedback. We are conductingvarious activities under the "Happy e-Home" series,including "Companion for Travel", "Love Trusteeship", "MicroPickup Orders", "Medical Treasure", and "Food Safety", tohelp solve urgent concerns of employees and enhance theirsense of belonging.
Listening to employee voice
We formulated theGuiding Opinion of Joint-stockCompanies on Implementing Honor Retirementto providework guidance for various units. We successfully heldthe first retirement ceremony, enhancing retired staffs'sense of political honor, organizational belonging, and theceremonial signi?cance of retirement.
Care for retirees
"The Employee Children Holiday Care Programme"of Guangzhou Baiyun International Airport Co.,Ltd. Trade Union Committee was selected as ademonstration for the Guangdong Trade Union'sLove Care Programme in 2023.
Football game
Badminton matchBasketball game
"Little migratory bird " parent-child summer camps
5758
Win-win Cooperation
Upholding the corporate values of "harmony and win-win", we continuously improve supply chain management, actively participate in industryexchanges and cooperation, and are committed to building a healthy industry ecosystem of win-win cooperation.
We are building a management platform for transparent procurement, extending integrity management requirements to suppliers, furtherre?ning supply chain management processes, and actively practicing responsible procurement.
We continuously deepen exchanges and cooperation with universities, peers, and cross-industry companies, contribute our expertise to theformulation of industry standards and working hand-in-hand with partners to jointly promote the industry development.
We have constructed a shared platform for procurement information and supplier resource management. We have successfully integrated datawith the "Yuecaiyi" platform, enabling full tracking and recording, achieving transparent, honest and e?cient procurement. Simultaneously,we haveissued the Notice on Strengthening the Management of Ethical Risks in Joint-Stock Company Procurement Business, created thegeneral template of integrity contracts, and mandated that all units simultaneously sign an ethics agreement when signing project contracts.We are promoting the inclusion of integrity risk default clauses in schemes and documents related to investment solicitation, bidding, etc., tostrengthen the integrity management of suppliers.
We actively participated in the construction of group standards by the China Civil Airports Association. In 2023, we organized the compilationof three industry technical speci?cations and standards, including theTechnical Speci?cations for Self-service Baggage Check-in Systems, theStandards for Maintenance Services of Weak Electric Systems in Civil Airports, and the Speci?cation for Digital Management and OperationalMaturity Assessment of Civil Airport.
Using a combination of quarterly and annualassessments, we evaluate suppliers based on factorssuch as work e?ciency, work quality, managementperformance, service attitude, and credibility.
Based on the annual comprehensive assessment resultsof suppliers, we implement the lowliest place eliminationseries within the engineering construction pool, with2-3 suppliers being eliminated from the engineeringconstruction professional pool each year.
For various types of service providers, we have formulatedspecific regulations such as theManagement Measuresfor Intensive Procurement Supplier Database of SmallEngineering Project, specifying the admission quali?cationsand requirements for various types of suppliers.
Building a responsible supply chain
Promoting industry development
Transparent procurement
Participation in Industry Standards Compilation
Suppliermanagement process
Supplieradmission
Supplierevaluation
Supplierelimination
Closer cooperation and exchanges
On 15 March, Mr. Yin Shijun, Chief Engineer of theCivil Aviation Administration of China (CAAC), led aresearch team on Smart Civil Aviation Constructionto Baiyun Airport to conduct joint operationalscenario investigations and pilot surveys on5GAeroMACS. Subsequently. A discussion andexchange session followed.
On 30 August, Baiyun Airport and the GuangdongFairs Organizers Association jointly signed a strategiccooperation memorandum, aiming to promotethe high-quality development aviation exhibitionsthrough cross-industry integration.
On 20 October, Baiyun Airport and NanjingUniversity of Aeronautics and Astronauticsestablished an innovation consortium and jointlysigned theInnovation Cooperation FrameworkAgreement.
5960
Contribution to the Society
We continue to carry out volunteer services and community welfare activities, supporting rural vitalization in line with our business positioning.Through practical actions, we contribute to society and share the fruits of development with the community.
We encourage and support employees to participate in social welfare activities by establishing the Baiyun Airport Volunteer Service Team andlaunching the "Cordial Service" volunteer service project. We actively participate in community welfare activities to join hands in building abetter home.
We actively respond to national strategies and leverage our own businessstrengths to contribute to rural vitalization. By providing perfect logisticssolutions, expand the sales channels of agricultural,we make the circulation ofagricultural products more e?cient and promote more professional, promotelocal farmers to increase their incomes and e?cient services to revitalize ruralareas.
million yuanProcurement assistance for agriculturalproducts in 2023
Engaging in community-based charity
Supporting rural vitalization"Cordial Service" – The Baiyun Airport Youth Volunteer Service Project was awarded the Bronze Prize in the 6th China YouthVolunteer Service Project Competition.
3.5696
Case
Case
Case
Case
A cargo of 27 tons of fresh fruit was transported byflight from Baiyun Airport to Nanjing on 22 June.To ensure efficient cargo support for inbound andoutbound ?ights, Baiyun ground services conductedadvance communication and tailored an individualcargo support plan in light of specific flightrequirements. They promptly adjusted the allocationof flight support personnel and equipment anddevised optimal ground transportation plans. Thisprofessional service not only supports economicand trade exchanges between the Guangdong-HongKong-Macao Greater Bay Area and the mainlandbut also facilitates the "Internet+" transportation ofagricultural products from villages to cities, injectingnew vitality into rural vitalization e?orts.
On the occasion of Youth Day on 4 May, theBaiyun Airport Fire Safety Mobile Classroomwent out into the community to provideservices. Chen Xiaodi, the captain of the FireRescue Brigade Monitoring Center, led fourteam members to bring the ?re safety mobileclassroom to the Yongxing ExperimentalKindergarten in Baiyun District. Theyconducted theoretical lectures and practicaltraining for the faculty and sta?, and engagedin lively and interesting fire drills with thechildren. This effectively enhanced the firesafety awareness and response capabilities ofthe faculty and sta?.
During the 60th Lei Feng Month nationwide, to furtherpromote the spirit of Lei Feng and the volunteer spiritof "dedication, friendship, mutual assistance, andprogress," the Spring Warmth and Sunshine Team ofthe Security Inspection and Guard Department carriedout the "Learning from Lei Feng" volunteer activity.Through practical actions, they inherited the spirit of LeiFeng, identified passengers in need of assistance, andprovided timely support, creating a warm and pleasanttravel experience for passengers.
On 7 June, Baiyun Airport, in cooperation with the Department of MedicalTechnology of Nanfang Hospital, Southern Medical University, held a publicwelfare training event entitled "Respecting Life, Taking Action for HealthEducation". This event focused on the use of Automated External De?brillators(AEDs) and pre-hospital cardiopulmonary resuscitation (CPR). The aim wasto spread knowledge of ?rst aid, improve the rescue skills of employees andenhance passenger safety.
E?cient cargo support helps fresh fruit transportation by air
Fire safety mobile classroom in community kindergarten
Volunteer service in action with the spirit of Lei Feng
Conducting public health education training to enhance emergency rescue abilities
6162
Contribution to UN SDGs
Standardized corporate governance is the cornerstone of sustainable development. The Company continuously improves itsgovernance mechanism to safeguard shareholder rights and interests, and has established a robust compliance managementsystem (CMS) to tighten internal and risk control. While ensuing both steady and innovation-driven development, we fortify thedefense against corruption to provide long-term value for stakeholders.Key topics
Governance
Leading Standard Operations
Standardized governanceCompliance operationRisk management,Anti-corruption and integrityBusiness ethicsTechnological innovationSafeguarding shareholder rights and interests
Environmental A True Follower of Green DevelopmentSocial Enabling A Better LifeGovernance Leading Standard OperationsGuangzhou Baiyun International Airport Co., Ltd.2023 Environmental, Social and Governance (ESG) Report
6162
6364
We have established a standardized corporate governance mechanism in strict compliance with theCompany Law of the People's Republicof China, Securities Law of the People's Republic of China, Code of Corporate Governance for Listed Companies, and other relevant laws andregulations issued by the China Securities Regulatory Commission and Shanghai Stock Exchange. We continuously deepen the reform of threesystems, and standardize responsibilities at all levels to enhance governance e?ectiveness.
Standardized Corporate Governance
The Company has established a standard governance structure with clear division of work. It consists of Party Committee, General Meeting ofShareholders, Board of Directors and Board of Supervisors, and Management Team. Major matters must be deliberated by the Party Committeeand decisions are then submitted to the General Meeting of Shareholders, Board of Directors, Chairman's O?ce Meeting, and General Manager'sO?ce Meeting according to their decision-making authority.
Directors and supervisors appointed from non-employee representatives are elected by the General Meeting of Shareholders. The employeerepresentatives in the Board of Supervisors are elected by the Company's employees through the Workers Congress or other forms ofdemocratic elections. The General Manager and Deputy General Managers are appointed by the Board of Directors in accordance withregulations. When selecting directors, supervisors and senior managers, we follow the principle of diversity and comprehensively assess thembased on age, gender, educational background, professional experience, skill level and other factors.As of December 31, 2023, the Company's Board of Directors consisted of eight members, including seven external directors, three non-independent directors, and ?ve independent directors, accounting for over 60% of the board. These independent directors included expertsin ?nancial accounting, airport investment and operation management, law, macroeconomic management, and other ?elds. The Board ofDirectors has established four specialized committees, including the Audit Committee, the Compensation and Assessment Committee, theInvestment Review Committee, and the Compliance Committee. The Chairman and key members of these committees were all appointed fromamong the independent directors, providing professional support for the Board's decision-making process.
We have formulated theRules of Procedure for General Meetingsandthe Rules of Procedure for Board Meetingsand other regulations tostandardize the functional division and communication reporting mechanisms among the General Meeting of Shareholders, Board of Directors,Board of Supervisors, and the Management Team. Moreover, proposals are discussed, approved, reviewed, and supervised in accordance withthe rules of procedure to ensure the proper operation of the corporate governance mechanism and e?ective implementation of resolutions,thereby safeguarding the rights and interests of the Company, shareholders, and creditors.
General Meetingof Shareholders
Proportion of independentdirectors of the Board of DirectorsBoard meetings
We have established theAdministrative Measures for the Compensation of Management Membersand other regulations to continuouslyimprove the management of executive compensation. The compensation of the management team generally covers basic annual salary,performance-based annual salary, tenure incentives, and medium and long-term incentives. The annual compensation is determined by theBoard of Directors based on factors such as job value, goal di?culty, and performance assessment results, with the‘One Position One Salary’policy in place and performance linked to compensation. The compensation plan for directors is pushed forward by the Compensationand Assessment Committee, approved by the Board of Directors, and can't be implemented without being reviewed and approved by theGeneral Meeting of Shareholders. Moreover, we regularly disclose the annual compensation of directors, supervisors, and senior executives inaccordance with relevant regulatory requirements and disclosure standards in the annual reports.
Party CommitteeIt plays a leading role in setting right direction, keeping in mind thebig picture, and ensuring the implementation. It also deliberateson and decides major corporate matters in accordance withregulations.General Meeting of ShareholdersIt is the highest authority of the Company. It legally determines theCompany's business policies and investment plans, reviews andapproves the reports of the Board of Directors, etc.Board of DirectorsIt is responsible to the General Meeting of Shareholders, exercisesdecision-making power within the scope of authority granted by
Governance structure
Appointment procedures and composition of directors, supervisorsand senior managers
Duty ful?llment mechanism
Compensation management
theCompany Law of the People's Republic of China,Articles ofAssociation, and General Meeting of Shareholders.Board of Supervisors
It is a standing supervisory body of the Company, which overseesthe legality and compliance of the Company's finance, as wellas the performance of duties by the directors and other seniorexecutives to safeguard the lawful rights and interests of theCompany and shareholders.
Management TeamIt exercises decision-making power within the scope of authoritygranted by theCompany Law of the People's Republic of China,Articles of Association, and other regulations, strictly implementsthe resolutions of the Board of Directors and General Meeting ofShareholders.
3962.5
%
General Meeting ofShareholders
Management TeamAudit CommitteeCompensation andAssessment CommitteeInvestment Review CommitteeCompliance Committee
Party Committee
Board of DirectorsBoard of Supervisors
6566
Through standardized system, all shareholders of our company can fully exercise their legal rights. We also facilitate channels of communicationby building a communication bridge with investors, and enhance the quality and transparency of information disclosure, protecting the rightsand interests of investors.
Protection of Investor Rights andInterests
In accordance with theCode of Corporate Governance of Listed Companies, Rules for the General Meeting of Shareholders of Listed Companies,and theArticles of Association, we have formulated theRules of Procedure for General Meeting of Shareholdersto regulate the proceduresfor convening, proposing, notifying, holding, voting, recording, and announcing shareholder meetings. We treat all shareholders equally,and take fully into account the time and place of the meetings, creating convenient conditions for the participation of small and medium-sized shareholders. All shareholders' rights to information and participation are safeguarded to ensure fair and transparent resolutions duringGeneral Meetings of Shareholders.
We have formulated theInvestor Relations Management Systemto regulate investor relations management. The Company's Board Secretaryserves as Head of Investor Relations Management, with the Legal and Board Affairs Department (Office of the Board Secretary) serving asthe functional department for investor relations management, responsible for all matters of the Company's investor relations management.Concurrently, we strengthen information exchange between the Company and investors and enhance investors' understanding and recognitionof the Company by improving a multi-channel, multi-level systems for investor communication. All these measures aim to protect the lawfulrights and interests of investors, especially those of the general public.
To ensure the timely, fair, truthful, accurate, and complete informationdisclosure, we have formulated theInformation DisclosureManagement Systemin accordance with theSecurities Law of thePeople's Republic of China, theMeasures for the Administration ofInformation Disclosure by Listed Companies, and other relevant lawsand regulations. From various channels of information disclosure,we strictly comply with regulatory requirements and adhere toinformation disclosure standards and deadlines set by relevant lawsand regulations to ensure timely disclosure of financial and non-financial information. The Board of Supervisors is responsible forsupervising the performance of information disclosure obligations bythe Company's directors and senior management. This ensures thee?ective implementation of the information disclosure managementsystem and enhances the level and quality of information disclosure.
Protection of the rights and interests of Shareholders
Management of investor relations
Information disclosure
CaseOn May 25th, Baiyun Airport participated inthe collective performance brie?ng organizedby the Shanghai Stock Exchange for listedaviation companies on the main board.During the briefing, our company leadersengaged in interactive communication anddiscussion with investors through onlinetext-based interactions. They providedspecific information on the recovery ofvarious business operations, the operationalachievements, and financial metrics for the?scal year 2022 and the ?rst quarter of 2023.This event effectively enhanced investors'understanding of the Company.
Successful performance brie?ng
In the "Panoramic Investor Relations Golden Award," we won four awards: Outstanding IR Team, Excellent Small and Medium InvestorInteraction Award, Excellent New Media Operation Award, and Outstanding Company Secretary Award.
Won the 2022 Golden Bull Award - Golden InformationDisclosure Award and the ESG New Star Enterprise awardA-level evaluation for information disclosure from theShanghai Stock Exchange for 10 consecutive years
Channels of investor communication
performancebrie?ngs
responses on the SSEE-interactive platform
individuals participated in interactivecommunication with investors.328600
announcements discloseddocuments issued
69133
Regular reports and
interim reports
Telephone and Email CommunicationE-Interaction
Columns on the O?cialWebsite and WeChat AccountsPromotional MaterialsOn-Site VisitsRoadshowsGeneral Meeting ofShareholders
Performance Brie?ngsMailing of Materials
6768
We insist on steady operations, exerting our e?orts in multiple areas, including compliance management, internal controls, and risk management.Through collaborative e?orts, we safeguard the Company's business development.Steady and Compliant Operations
We have developed theCompliance Management Systemand theCompliance Management Manual. The Compliance Management Committeeand the Compliance Manager, elected by the Board of Directors, have been established to lay the foundation for a multidimensional,comprehensive, and three-dimensional compliance management system. We have also established a compliance control mechanism thatinvolves the participation of all employees to ensure the e?ective operation of the compliance management system.
We have developed theEvaluation Guidelines for Building the Risk Control Systemto improve our enterprise risk management (ERM) system.In addition, we have established a robust and effective mechanism for risk management, including optimizing the control environment,promoting standardized construction, establishing information systems, and implementing strict reporting systems. These mechanisms aim tofacilitate the sustainable and healthy development of the Company.
We continuously optimize our corporate governance structure and business operations. We organize functional departments of theheadquarters and various secondary subsidiaries to develop internal control system in accordance with the deployment and requirements.A handbook of internal control management is developed to ensure that all employees understand the internal organizational structure,job responsibilities, and business processes. The rights and responsibilities were clari?ed to ensure the proper exercise of authority. We fullyleverage the supervisory and restraining role of internal functional departments in internal control management, forming an internal controlsystem where departments coordinate and cooperate with each other. At the same time, in accordance with relevant regulatory requirementsfor listed companies, regular self-assessments of internal control are held among subsidiaries. Furthermore, every year, accounting ?rms areengaged to conduct internal control audits on all subsidiaries, ensuring the e?ectiveness of internal control operations.We attach great importance to audit supervision. Accordingly, we have established an annual audit plan and regularly conduct various typesof audits, including economic responsibility audits and special audits. We communicate audit ?ndings with relevant functional departments,promote rectification of audit issues, and establish an effective closed-loop management system. We organize "Audit Lectures" to analyzecommon risks and typical issues, sharing common and noteworthy issues encountered in audits. The role of internal audit is fully leveraged inenterprise management.
We continuously improve our risk management reporting mechanism. Within the Company, it is the responsibility of each department of theheadquarters and subsidiaries to report risk information. For signi?cant risk information identi?ed within their respective areas of responsibility,timely written warnings and risk alerts are issued within an appropriate scope. In accordance with the requirements of the Company's riskcontrol functional departments, the status of specialized risk management are reported in writing.
We promote the implementation of the systemof Primary Person Responsible for the Rule ofLaw, emphasizing and implementing the legalresponsibility of the Company's key leaders inpromoting the rule of law. We clearly stipulatethat the responsibility to promote the rule oflaw by the key leaders of subsidiaries should beincluded in the year-end performance reviewand incorporated into the comprehensiveassessment system for leadership personnel.
We adhere to the legal argumentation ofmajor matters and make legal compliancereviews and significant risk assessments amandatory prerequisite for major decision-making processes. We conduct compliancereviews for multiple service procurement,optimize the list of authorized managementand improve the mechanisms for authorizationand delegation of power. Regular evaluationsof the implementation are carried out to ensureeffective and standardized implementation ofthe authorization and delegation of power.
We have newly revised multiplesystems, made overall revisionsto theCompany's ComplianceManagement Manual, and added 12sections, including business receptionmanagement. We have officiallylaunched a mini program dedicated tocorporate institutional developmenton the WeCom, allowing for the fullimplementation of electronic systemmanagement.
Through regular compliance training,we clarify the objectives of compliancemanagement, strengthen thecompliance concept of managementpersonnel at all levels, and enhancethe compliance awareness of allemployees.
Enhancement of compliance management
Enterprise risk management
We have formulated theImplementation Measures for Establishment of Internal Control Systemsto improve our internal organizationalstructure and establish an e?ective internal control system. This system incorporates scienti?c decision-making, execution, and supervisorymechanisms to ensure the sound operation of our business activities.Improvement of internal controls
Internal control framework
Internal control mechanism
Internal audit
Risk reporting and management
Clear managementresponsibilities
Compliant risk managementand control
Better institutionaldevelopment
Enhanced complianceawareness
newly developed systemsapproved
systems revisedin 2023
written opinions on special legalargumentation issued151820
It is responsible for the e?ectiveness of internalcontrol work. The Board Chairman is theprimary responsible person for the Company'sinternal control work and bears the mainleadership responsibility for the e?ectiveness ofthe internal control system.
The Leading Group for Internal Control sets upan o?ce responsible for the day-to-day work ofinternal control under it.
They oversee the daily work of building the internal control system. Othersenior executives are responsible for the internal control of their respectivedepartments and business segments, as well as the correspondingmanagement of significant risk control. Each specialized committee orleading team is responsible for the management of internal control and thecorresponding professional risk control of the business or responsibilitiesunder their jurisdiction.
Board of Directors
Audit and Supervisory Work Department
Leaders in charge of internal control work
They fulfill the internal control responsibilities related to their respectivefunctions within the department. The heads of each department assume theprimary responsibility for the internal control work within their departments.Each department designates a business backbone to concurrently serve asthe internal control position, responsible for the day-to-day work of internalcontrol within the department.
Departments within the headquarters
6970
We optimize the sci-tech innovation mechanism, improve the data governance and application level and enhance the protection of intellectualproperty rights to empower the construction of ?rst-class smart airport.
We continue to push forward the comprehensive and strict governance of the Party and promote the"three non-corruptions" with a systematicconcept. We carry out the regular intra-Party supervision specifically and precisely with tangible actions and clear results. We resolutelyimplement eight-point decision on improving Party and government conduct and make consistent efforts to improve Party conduct. Wemaintain a high-pressure situation on anti-corruption and resolutely eradicate breeding grounds for corruption. We standardize the petitionreporting management and the disposal of problem clues, and strictly enforce discipline and accountability. We carry out integrity riskprevention and control and promote reform and governance through the cases on a regular, long-term basis. We strengthen the clean cultureconstruction, create "Baiyun with Integrity" cultural atmosphere and provide strong discipline guarantees for the company's high-qualitydevelopment.
Innovation-driven Development
Construction of Strong Line ofIntegrity Defense
In 2023, we established the Research Center and formulated theManagement Measuresof Technology Projects. The center serves as an important managing role in technologicalinnovation to facilitate technological innovation and data application, making innovation adriver for the high-quality development.
We have intensi?ed e?orts to improve Party conduct, ensure clean governance and raise integrity awareness through improving the system,elevating management and cultivating culture.
We have a strong commitment to intellectual property right (IPR) protection. We incorporate IPRmanagement into theCompliance Management Manualto regulate the IPR protection, the use of third-partyIPRs and the preservation of trade secrets. The implementation, transfer, license, disposal and managementof IPRs of the Company are all compliant with the laws and regulations. The use of the third-party IPRs andtrade secrets are all in accordance with laws, regulations and agreements.Promoting sci-tech innovation
Strengthening Party governance and integrity
IPR protection
Case
Case
In May, theKey Technology and Application of Intelligent Cooperative Operation Based on AirportMap Database, a project jointly declared by Baiyun Airport and Central and Southern Region, ATMB,CAAC, won the second prize of Science and Technology Award. The project made great progressin intelligent cooperative operation technology and achieved three major innovative results.Firstly, the project created the ?rst digital map which supports the integration of airport operation.Secondly, it built the ?rst set of intelligent cooperative operation management system for megaairports, which will signi?cantly improve the safety operation level. Thirdly, the project e?ectivelypushed forward the application of advanced scene guidance by the breakthrough in safetymanagement and control technology based on the multi-party cooperative mode of airports.
In December 2023, "Intelligent Cargo Security Inspection System forAirport Aviation Logistics" developed by Baiyun Telecom and CivilAviation University of China won the ?rst prize of 2023 Workers’TechnicalAchievement set by the Chinese Workers’Technical Association (CWTA).For various problems in the traditional cargo security inspection, theproject designed a set of full-process intelligent cargo security inspectionsystem based on centralized pictorial identi?cation and mobile packagechecking. It put forward a reinforced AI-assisted pictorial identificationtechnology, which completely changed the traditional logistics securityinspection mode and provided customers safer, smarter, and moree?cient air cargo information services.
Breakthroughs in technologies ensure safe and e?cientoperation
Industry-university integration enables more intelligentlogistics security inspection business
We value the issues strongly re?ected by the publicand carry a special action, Front-line Integrity,resolutely punished unethical practices andcorruption around the public.We combed through the company’sbusiness areasand key aspects of integrity risk, revised the annuallist of key issues of integrity risk prevention andcontrol, and updated 109 prevention and controlmeasures.We promoted reform and governance through thecases. We added integrity risks penalty clause to thebidding (investment, leasing) contract, supervisedand urged the compilation and distribution ofbusiness, procurement business integrity riskmanagement system.We organized disciplinary education activities, including warning and education conferences, seminars on integrity riskprevention and control, watching warning education ?lms, visiting prisons and clean governance education bases, and listeningto court hearings. We displayed public service announcements about integrity, including Integrity China, Guangdong withIntegrity in the terminal, o?ce buildings and other public areas.We continuously optimized the publicty and education function of the o?cial accounts of "Baiyun with Integrity", and posted 301articles about discipline law popularization, case noti?cation, and pre-holiday reminders in 141 issues in 2023.
Deepening the "three non-corruptions "
RMBR&D Investment
,
,
Innovative Practices of Data Processing Model Based on Automated Application of Big Datawon the second prize of InnovativeAchievement Award.The Data Governance Practice Case was listedTypical Practice Cases of Data Governance for Intelligent Civil AviationPublished by CAAC
New patent technologies
Outlook 2024ESG Key Performance IndicatorsAbout This ReportESG Index
Guangzhou Baiyun International Airport Co., Ltd.Environment, Social Responsibility and Corporate Governance (ESG) Report
Correspondence address: Discipline Inspection Room, O?ce Building of Guangzhou Baiyun International Airport Co.,Ltd. (Postal code: 510470)Response to interview: Room 112, O?ce Building of Guangzhou Baiyun International Airport Co., Ltd.Tel: 020-36067072
We strictly implement Party regulations and national laws includingRules for Discipline Inspection and Supervision Organs to HandleProsecutions and Complaints and Rules for the Supervision and Enforcement of Discipline by Discipline Inspection Organs of the CommunistParty of China. We handle complaints and accusations in accordance with rules, regulations and laws, implement the requirement ofcon?dentiality strictly, deal with the letters and reports and problem clues in a graded and hierarchical manner by special person in charge. Westrictly control the scope of information and protect the privacy of whistle-blower.
Reporting approach
Reporting and whistle-blower protection
Adhering to the principles of fairness and honesty, we ?rmly resist any form of unfair competition in business activities. Complying with lawsand regulations includingAnti-monopoly Law of the People's Republic of ChinaandAnti-Unfair Competition Law of the People's Republicof China, we incorporate anti-fraud, anti-bribery, anti-monopoly, anti-unfair competition, price compliance and advertisement complianceintoCompliance Management Manual of Guangzhou Baiyun International Airport Company Limited. All sta? and cooperative partners worktogether to maintain a healthy and orderly market competition environment, shape a business ecosystem with fairness and mutual trust, andcontribute to sustainable development of social economy.
Advocating fair competition
Outlook 2024It is the time to set sail and ?ght for the future with a favorable wind. In 2024, under the guidance of Xi Jinping's Thought on Socialism withChinese Characteristics for a New Era, Baiyun Airport will continue to implement the instructions of the 20th National Congress, the SecondPlenary Session of the 20th CPC Central Committee, the National Civil Aviation Conference and the Plenary Session of the CPC GuangdongProvincial Committee. We will adhere to the requirements of Guangdong Provincial Party Committee to pursue high-quality development,further advance modernization at a high level, play a leading role in transportation and promote the building of a province with great strengthin transportation. We will further accelerate infrastructure construction and leverage our strength of being the first in scale to boost thedevelopment of passenger and freight transport. "Heartfelt Service" will be provided to airlines, passengers and cargo owners for a better, moreconvenient and e?cient service experience. We will shoulder the mission and responsibility as the main force in building a world-class airportcluster, and continue to fuel the development of a world-class aviation hub from a new and higher starting point, contributing to the high-quality development of civil aviation with concrete actions.
Outlook 2024
,
internal units and
external units,
including airline companies, merchants and partners duringthe special action "Frontline Integrity ",
issues recti?ed after visiting and investigating
A discipline education and learning month event on the theme of "Studyingand Applying Xi Jinping Thought on Socialism with Chinese Characteristics fora New Era" held;
demonstration and warning education sessions organized.
anti-corruption training sessionsconducted
participants
Outlook 2024ESG Key Performance IndicatorsAbout This ReportESG IndexGuangzhou Baiyun International Airport Co., Ltd.Environment, Social Responsibility and Corporate Governance (ESG) Report
7374
IndicatorUnit202120222023EnvironmentEnvironmental protection training
Input in environmental protectionRMB 10,0003,2113,1402,782Environmental protection training sessionstime111Environmental training durationhour241616Number of people covered byenvironmental protection training
headcount374640Number of environmental protectionactivities
time111Emissions
Total waste water treatedCubic meter7,048,0007,213,1007,919,300Ammonia nitrogen emissionton2.674.345.00Ammonia nitrogen emission reductionton372370405Chemical oxygen demand (COD) emissions ton88.6386.7391.47Chemical oxygen demand (COD)emission reduction
ton4,0484,0834,385Waste water recycling usageCubic meter252,060261,431261,700Waste water recycling rate%100100100General waste emissionston1,9901,9503,733Hazardous waste emissions
ton0.240.3297.08Scope 1 greenhouse gas emissions10,000 tons CO
e1.971.431.85Scope 2 greenhouse gas emissions10,000 tons CO
e14.4912.1717.45Use of resourcesTotal annual energy consumptiontce43,78735,71142,952Clean energy usage
tce303282274Clean energy use ratio
%0.690.79 0.64Total annual natural gas consumptionCubic meter570,516489,532735,323Total annual electricity consumption10,000 KWh27,48223,09526,941Total annual diesel consumptionton5,4173,8174,814Total annual gasoline consumptionton533468466Total annual fresh water consumption10,000 cubic meter238191241Fresh water consumption per unit product
Cubic meter
/ 10,000 persons
591732381Amount of paper consumed in o?cepiece7,571,0806,154,300422,500Comprehensive energy consumptionper unit of passenger and freight transportation
tce/10,000persons
10.913.76.8SocialDevelopmentR&D inputRMB 10,0004,020.84,598.29,035.8Newly applied patentsitem111912ACI airport service quality assessment score /555Number of signed strategic cooperation agreementcopy403Performance rate of economic contracts%100100100Number of suppliers reviewed during thereporting period
/837810388Total tax paymentRMB million2.52.62.8ServicesPassenger throughput10,000 persons4,025.72,6116,317.35Total cargo throughput10,000 persons205188203 Aircraft movements10,000 sorties36.2526.6645.61Punctuality of ?ight clearance%91.6695.2188.37Passenger transfer volume10,000 persons10996622Total membership of Airportpass10,000 persons5571,0031,386SafetyWork safety input
RMB 10,000 9,85822,62486,400Safety hazard investigationitem194361262Recti?cation rate of safety hazards%100100100Number of safety emergency drillstime736746816
ESG Key Performance Indicators
Emergency training time379250236Number of participants in safety emergency drillsheadcount22,08022,38024,480Continuous safe operation days day365365365Number of major transportation and aviation accidentstime000Occurrence rate of below major aviation groundaccidents per 10000 sorties
%000Number of safety accidents caused by responsiblereasons
/000Occurrence rate of accidents caused by airportreasons per 10,000 sorties
%000EmploymentTotal number of employeesheadcount10,43410,1689,878Proportion of male employees%64.364.4864.6Proportion of female employees%35.735.5235.4Proportion of employees under 29 years old%28.224.1621.78Proportion of employees aged 30 to 39%38.1437.8337.59Proportion of employees aged 40 to 49%22.3324.1325.48Proportion of employees over 50 years old%11.3313.8815.15Number of R&D sta?headcount182159296Proportion of employees with master’s degree or higher%3.443.673.88Proportion of employees with bachelor’s degree%26.3828.1133.36Proportion of employees with college degree%36.8334.8532.64Proportion of employees graduatedfrom vocational schools
%8.198.476.96Proportion of employees with highschool degree and below
%25.1624.923.16Proportion of female managers%34.4834.3234.91Number of employees with disabilitiesheadcount368Number of new employeesheadcount857745328Labor contract signing rate%100100100Employee training coverage rate%100100100Total input in employee trainingRMB 10000597.6409669.94Total duration of employee training
hour35,39318,516103,346Training hours per employee
hour3.391.8210.4Number of employee training sessions/10149911193Participants of employee trainingheadcount314,771360,787247,349Employee turnover rate%11.528.866.76Male employee turnover rate%10.348.315.95Female employee turnover rate%13.579.868.19Turnover rate of employees under 29 years old%25.3519.6813.75Turnover rate of employees between 30 and39 years old
%5.86.153.38Turnover rate of employees aged 40 to 49%4.314.363.30Turnover rate of employees over 50 years old%0.841.69.49Social insurance coverage rate%100100100Health checkup coverage rate %90.8581.05100Work-related accidents/000Number of employee casualtiesheadcount100Fatality rate per thousand people%0.09500Community investmentNumber of employee volunteersheadcount895827991,717Total duration of volunteer servicehour36,05310,8806,524Number of public welfare projects /281110GovernanceAnti-corruption
Anti-corruption training sessions/22156Anti-corruption training hourshour78226Participants of anti-corruption training headcount1559466,321ComplianceLegal and compliance training sessions/252126Participants of legal and compliance training headcount9661,2721,354
ESG Key Performance Indicators
Note:
1. We replaced a batch of used batteries at Terminal T1 in 2023, so there is a relatively large increase in hazardous waste emissions.
2. Due to the changes in statistical range, we update the amount and percentage of clean energy used in the last three years. The current statistics for clean energy usage only include wind power, photovoltaic, and etc.
Note:
3. The data on safety inputs for 2023 include labor and depreciation costs, while the data for 2021 and 2022 do not. We will use this caliber of data in the future.
4. The range of statistics on employee training hours related data and anti-corruption related data in 2021 and 2022 is the headquarters of the Company, and the range of statistics in 2023 covers the Company and its subsidiaries.
Outlook 2024ESG Key Performance IndicatorsAbout This ReportESG IndexGuangzhou Baiyun International Airport Co., Ltd.Environment, Social Responsibility and Corporate Governance (ESG) Report
7576
ESG IndexEnvironmental
Level-1 indicatorsLevel-2 indicatorsCorresponding chapterResource consumption
Water resourcesOptimization of Resource UtilizationMaterialESG Key Performance IndicatorsEnergyOptimization of Resource UtilizationPacking materialOptimization of Resource UtilizationPollution prevention andcontrol
Waste waterPollution Prevention and ControlWaste gasPollution Prevention and ControlSolid wastePollution Prevention and ControlClimate change
Greenhouse gas emissionsResponse to Climate ChangeEmission reduction management
Response to Climate ChangeOptimization of Resource UtilizationEnvironmental equity transactions/Climate risk management/BiodiversityThe impact of production, services, and products on biodiversityEcological GovernanceMeasures forresource andenvironmentalmanagement system
The formulation of low-carbon development goals and strategic measuresStrategic Plan for a Green AirportResource management measures
Environmental Management，Optimization of ResourceUtilization, Ecological Governance Green CultureStatistical Monitoring, Assessment, Reward and Punishment System forEnergy and Carbon Reduction
/Environmental protection actions and measures
Optimization of Resource Utilization
Ecological Governance, Green CultureGreen and low-carbon certi?cationResponse to Climate ChangeLegal and compliant in environmental ?eldPollution Prevention and Control
SocialEmployee rightsand interests
Recruitment and employmentEmployee EmpowermentEmployee compensation and bene?tsEmployee EmpowermentEmployee health and safetyEmployee EmpowermentEmployee development and trainingEmployee EmpowermentEmployee satisfactionEmployee EmpowermentProduct andservice management
Product safety and qualityQuality serviceCustomer service and bene?tsQuality serviceInnovative developmentInnovation-driven DevelopmentSupply chain safety andmanagement
Supplier managementWin-win CooperationSupply chain managementWin-win CooperationSocial contribution
Tax paymentESG Key Performance IndicatorsCommunity buildingContribution to the SocietyPublic bene?t activitiesContribution to the SocietyNational strategic responseContribution to the SocietyGovernanceGovernance strategy andorganizational structure
Governance strategies and processesStandardized Corporate GovernanceOrganizational structure and functionsStandardized Corporate GovernanceCompensation managementStandardized Corporate Governance
Standardized governance
Internal controlsSteady and Compliant OperationsIntegrityConstruction of Strong Line of Integrity DefenseFair competitionConstruction of Strong Line of Integrity DefenseInvestor relationshipmanagement andshareholder equity
Investor relations managementProtection of Investor Rights and InterestsShareholders' equityProtection of Investor Rights and InterestsCreditor's rights and interests/
Transparency of informationdisclosure
Information disclosure systemProtection of Investor Rights and InterestsQuality of information disclosureProtection of Investor Rights and Interests
Compliant operationsand risk management
Compliant operationsSteady and Compliant OperationsRisk managementSteady and Compliant Operations
About This ReportThis is the 14th social responsibility report released by Guangzhou Baiyun International Airport Co., Ltd. This Report systematical disclosesthe Company's management philosophy and outstanding practices in environmental, social and governance ?elds. We hope to strengthencommunication with stakeholders, gather consensus, and jointly promote sustainable development via this report.This is an annual report covering the period from January 1st to December 31st, 2023. Some contents are appropriately extended to thepreceding and subsequent years to enhance the comparability and foresight of the report.The Report covers Guangzhou Baiyun International Airport Co., Ltd. and its subsidiaries. For ease of expression, "Baiyun Airport", "theCompany", or "we" are also used for representing Guangzhou Baiyun International Airport Co., Ltd. and its subsidiaries in the Report.
The data herein are from the Company's o?cial documents, statistical reports or relevant public information.The Board of Directors and all directors of the Company assure that the report is free of false records, misleading statements or materialomission, and are responsible for the authenticity, accuracy, and completeness of this report.The Report is published in Chinese and English. In case of any discrepancy, the Chinese version shall prevail. You can download the electronicversion from the o?cial website of Guangzhou Baiyun International Airport and the o?cial website of Shanghai Stock Exchange, or contact usat 600004@gdairport.com to obtain the electronic version of the Report.
To continuously improve our ESGmanagement and understand materialtopics of interest to stakeholders, pleasescan the QR code on the right to leave yourvaluable comments.
TheGuidelines to the State-owned Enterprises on Better Fulfilling Corporate Social Responsibilities releasedby the State-owned AssetsSupervision and Administration Commission of the State Council (SASAC)
Reference of ESG Indicators System for ESG Reports of Listed Companies Controlled by Central State-owned Enterprises issuedby the SASACGuidelines on Corporate Social Responsibility Reporting for Chinese Enterprises issuedby the Chinese Academy of Social SciencesGB/T 36001-2015 Guidance on Social Responsibility Reportingissued by the Standardization Administration of China
GRI Sustainability Reporting Standards(GRI Standards) issued by the Global Sustainability Standards Board
United Nations Sustainable Development Goals (SDGs)
Guidelines on Preparation of CSR Reports issued by the Shanghai Stock Exchange
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