2023 CORPORATE SOCIALRESPONSIBILITY REPORT
Stock Code
About This ReportMassage from the ExecutiveAbout UsCorporate Governance
"Three Rural " FinancialServices for RuralRevitalization"Micronance" to SupportMicro and Small DevelopmentDigital RMB Improving Public-benet Services
Improving Science andTechnology ManagementOptimizing CustomerExperienceStrengthening InformationSecurity
Developing Green FinancePromoting Green OperationsResponsible Sourcing
Caring for EmployeesConsumer ProtectionParticipating in Social Welfare
Key Performance DataESG Indicator IndexReader's Feedback Form
CONTENTS
Upholding FinancialInclusion andFocusing on Urban-Rural Development
LeveragingTechnology andFostering AttentiveServices
Promoting Low-Carbon Transitionand Building aGreen Bank
Fostering theFeiyan Cultureand AssumingResponsibility
01020304
About This ReportThe purpose of this report is to respond to the expectations of stakeholders and show Jiangsu Changshu Rural CommercialBank’s concept, management, actions and achievements in CSR.
Access to the Report
Contact Details
Explanation for Appellations
Data Description
The report is published in both printed and electronic forms. The electronic version can be downloaded from the website ofShanghai Stock Exchange (www.sse.com.cn) and the Bank's o?cial website (www.csrcbank.com).
Changshu Bank Board of Directors O?ceTel: 0512-51601128Fax: 0512-52962000E-mail: 601128@csrcbank.comAddress: No. 58, New Century Avenue, Changshu, Jiangsu Province, China
For ease of presentation, Jiangsu Changshu Rural Commercial Bank Co., Ltd. is referred to in the report by the terms"Changshu Rural Commercial Bank", "Changshu Bank", "the Bank", "our Bank", "the company" and "we".
The information and data quoted in this report come from Changshu Bank's o?cial documents, statistical and nancial reports,as well as information on corporate social responsibility that has been counted, summarized, and reviewed by the company.
Basis of Preparation
Time RangeThis report covers from January 1, 2023 to December 31, 2023. Historical data has been retrospectively applied whereappropriate.Organizational ScopeUnless otherwise specied, this report covers Jiangsu Changshu Rural Commercial Bank Co., Ltd, including all its branches andsubsidiaries.
Release CycleThe report is an annual report.
This report has been prepared with reference to the Shanghai Stock Exchange's Guidelines for Environmental Disclosure byListed Companies on the Shanghai Stock Exchange and Guidelines for the Preparation of Reports on the Implementationof Social Responsibilities by Companies (collectively referred to as the "SSE Guidelines"), and refers to the United NationsSustainable Development Goals ("SDGs") and the Sustainability Reporting Guidelines (GRI Standards) published by the GlobalReporting Initiative (GRI).
Massage from the Executive
2023 is the opening year for the implementation ofthe strategic plan of the 20th National Congress andthe start of a new journey of Chinese modernization.Under the complicated and severe internal and externalenvironments, Changshu Bank has always adhered tothe market positioning of serving the "three rural areasand two small businesses", and has made the nancialsupport for the revitalization of the countryside and thepromotion of the modernization of the agricultural andrural areas as the top priority for the whole bank. Withhigh-quality products and efficient services, ChangshuBank will contribute to the modernization of agricultureand rural areas in the new era and better serve thepeople's better life.Rooted in our roots, we are helping to revitalize thecountryside.We continue to deepen our market positioning of"supporting agriculture and small businesses", constantlyinnovate inclusive financial products and services, andstrengthen precise drip irrigation in key areas such asrural revitalization and small and micro enterprises. In2023, we will establish the "1+N" grid model, promotethe blossoming of inclusive nancial services in multiplelocations, and provide residents with accurate andinclusive financial services. We adhere to the policyof "making the number of households bigger and thenumber of customers smaller", and continue to deepenand improve our micro and small products and servicesystem to support the development needs of micro andsmall customers in villages and towns.
March 21, 2024
We are committed to using technology to build a responsible bank.We are committed to serving our customers with technology empowerment and adhering to the service concept of "alwayson the people's side and caring for the rst choice". In 2023, we have continuously improved the top-level design of nancialtechnology innovation, steadily advancing the construction of "large platforms, small applications." We have innovated multi-channel interactions to deepen the new model of branch services, continuously enhancing the level of online businessoperations, promoting the aging-friendly transformation of financial services. We have successfully created 5 aging-friendlyoutlet benchmarks, focusing on improving the accessibility, coverage, and satisfaction of financial services, practicing theconcept of a responsible bank.We are deeply committed to green and sustainable nancial practices.We are committed to integrating the principles of green, low-carbon, and sustainability into our daily operations, providingnancial services to support the goals of "peaking carbon emissions and achieving carbon neutrality." We aim to create newcharacteristics and advantages in the development of green nance, focusing on the green nancing needs of "agriculture, ruralareas, and small and micro enterprises." We innovate in green nancial products and services, with the balance of green creditat the end of 2023 expected to increase by 15% year-on-year. We adhere to green and low-carbon operations, promote theconstruction of photovoltaic power generation projects in our branches, create green data centers, and take multiple measuresto reduce the environmental impact of our operations.People-oriented, we aim to build a harmonious society.We continually focus on the needs and development of our customers, employees, and communities, joining hands with allparties to create a harmonious and beautiful society. Adhering to the talent philosophy of 'Inclusiveness and Putting EmployeesFirst', we pay attention to the progress and growth of our employees, e?ectively protect their legal rights and interests, andhave upgraded various employee welfare and care measures to continuously enhance the happiness and sense of belongingof our sta?. Relying on the Changshu Rural Commercial Bank Charity Foundation, we continuously practice the concept ofpublic welfare. Over the years, we have carried out various public welfare projects such as donating to schools and helpingwith medical expenses in Hubei, Gansu, Yunnan, and other places. Our total annual donation expenditure is RMB 6.92 million,through which we convey the warmth of our industry to society in practical actions.Facing the new journey and new mission, we will focus on the main business, deepen our expertise, and always adhere to thepositioning of being "agriculture-oriented, small-scale, and local". We will stick to our original intention of supporting agricultureand small enterprises, create the "Feiyan" brand for nancial services to the public, win the reputation of the people with warmmicro and small nancial services, establish a positive image of nance for the people, and pursue the path of high-qualitydevelopment for local nance.
About Us
Corporate Culture
Our Achievements
Jiangsu Changshu Rural Commercial Bank was restructured and established on November 28, 2001, which is a joint-stock ruralnancial institution with a history of more than 60 years and is one of the rst batch of joint-stock rural nancial institutions inChina, and was listed on the Shanghai Stock Exchange on September 30, 2016 (stock code: 601128). According to the latestranking by the British magazine "The Banker", Changshu Bank has been selected as one of the "double top 500" in the globalbank brand value and the global top 1000 banks.
Looking ahead, with our original aspirations rm as a rock and our mission upon our shoulders, Changshu Bank will, underthe guidance of Xi Jinping on Socialism for a New Era, never forget our original mission of "supporting agriculture and smallenterprises", and will keep in mind our mission of "inclusive finance and responsible banking". With determination andenterprise, we will strive to better assume the responsibility of being the main force in rural nance in the new era, and will spareno e?ort in building a rst-class listed rural commercial bank with distinctive features!
We adhere to the exploratory spirit of "dare to breakthrough, dare to try, dare to do". We were also thefirst to introduce a state-owned large bank, Bankof Communications, as a strategic investor and thelargest shareholder, and have equity participation inseven rural nancial institutions.
Benefiting from its differentiated market positioning,Changshu Bank has maintained the highest profitgrowth rate, non-performing loan ratio, provisioncoverage ratio and other indicators of listed bankssince its listing, and its stock valuation level is amongthe top in the industry. For six consecutive years,Changshu Bank has been ranked No. 1 amongcounty agricultural and commercial banks in the "gyro"evaluation system of the China Banking Association,and has been awarded Grade A in informationdisclosure evaluation by the Shanghai Stock Exchangefor ve consecutive years.
Firmly positioning in the "three rural and two small"market, we set up a business unit system of micro-credit franchise in 2009, creating specialized, replicableand industry-leading micro-credit core technology, andserving more than 520,000 loan customers. Amongall the loans, over 60% of the credit funds are used tosupport small and micro enterprises, over 70% of thecredit funds are invested in agriculture-related elds,and nearly 80% of the credit funds are used to servethe real economy.
Based on the exploration and practice of inclusivefinance and the replication and promotion of the"Changnongshang micro-credit model" throughthe establishment of a village bank. On September19, 2019, Xingfu Village Bank, the first investment-management village bank in China, was officiallyopened in Haikou City, Hainan Province, under thecentralized management of 32 "Xingfu" village banks.min six provinces, including Hubei, Jiangsu, Henan,Yunnan, Hainan and Guangdong.
Micronance stalwarts
Village Bank Practitioner
Pioneer in Agricultural Finance Reform
Capital market player
Our Enterprise Vision
Rural nancial leader
Our Core Values
Honesty and dedication,sharing and growth
Our Enterprise Mission
Inclusive nance,responsible bank
Our Enterprise Spirit
Reective and optimism,courageous and innovation
Our Development Concept
Dare to explore,Steady developmentOur Management Idea
Focus on small and medium,exible and e?cient
Our Management Philosophy
Compliance responsibilityand keep improving
Our Service Notion
Mind the people's livelihood,customer’s rst choice
Our Talent Concept
Be Inclusive, employee rst
No.325 in the Global Banking Brand 500 2024No.405 in the Global Banking 1000 2023
The Banker (UK)
No. 81 in China's Top 100 Banking Industry in 2023First place in the overall score of county agriculturalbanks in the "Gyro" evaluation system for the year 2023
China BankingAssociation
Evaluation of Disclosure E?orts 2022-2023 Grade A
Shanghai StockExchange (SSE)
2023 Regional Impact Bank of the Year Tianguis Award
The SecuritiesTimesESG Golden Jasmine Award for 2023Xinhua Daily NewsThe 4th Banking Industry Money Management Golden BullAward - Money Management Bank Golden Bull Award
China SecuritiesJournal
Corporate Governance
Changshu Bank insists on integrating Party leadership into all aspects of corporate governance, promoting modernizationof corporate governance, standardizing the operation of the "Three Councils and One Level", creating long-term value forstakeholders, focusing on risk management and compliance, and comprehensively improving the level of corporate managementand decision-making e?ciency.
The Bank emphasizes shareholders' return on investment, focuses on sustainable development, highlights the protectionof stakeholders' rights and interests, and strives to build a harmonious multi-interested relationship. At present, the Bank'sshareholders' general meeting, board of directors, supervisory board and senior management have a clear division of labor,mutual checks, and balances, and are organically connected; the basic system of corporate governance is comprehensive andsystematic, and the operation of each level of corporate governance is standardized.
Construction of the Three Councils and One Level
The Shareholders’ Meeting is the authority of the Bank. The system of shareholders' meeting has improved thee?ective channels of communication with shareholders and ensured that all shareholders have the right to know,participate and vote on important matters of the company. During the reporting period, the Bank held one annualmeeting and two extraordinary meetings, at which 15 proposals were considered and passed. All the meetingswere held in compliance with the corresponding legal procedures and shareholders' rights to participate and votewere safeguarded. Among them, 10 proposals were counted separately by small and medium shareholders.
Shareholders’ Meeting
Changshu Bank Governance Structure
Shareholders’ Meeting
Board ofDirectors
Business Management DepartmentAsset Management DepartmentFixed Income DepartmentTransaction Banking Headquarters
BranchCentral BranchO?ceStrategic Planning Department(Research O?ce)Administration and Security DepartmentHuman Resources DepartmentTraining CenterLaw and Compliance DepartmentAudit DepartmentFinancial Technology HeadquartersInternet Finance R&D CenterOperation Management DepartmentPlanning and Finance DepartmentStatistics and Data Assets DepartmentRisk Management DepartmentAsset Protection DepartmentCredit Review DepartmentBusiness DepartmentImmediate BranchFunds OperationCenterXingfu Village Bank Co., Ltd
Front Desk O?ceMiddle and Back O?ce
Strategy and "Three Rural"Financial Services CommitteeRisk Management and RelatedTransaction Control CommitteeAudit and Consumer ProtectionCommitteeNomination and RemunerationCommitteeFinancial Integrity and EthicsCommitteeO?ce of the Board of Directors
The Board of Directors is the decision-making body of the Bank. The Board of Directors currently consists of 13members (2 women), including 3 executive directors, 5 non-executive directors and 5 independent directors, withthe number of independent directors accounting for more than one-third of the total number of board members.The Bank's Board of Directors consists of the Strategy and “Three Rural” Financial Services Committee, theRisk Management and Related Transaction Control Committee, the Audit and Consumer Protection Committee,the Nomination and Remuneration Committee, and the Financial Integrity and Ethics Committee. During thereporting period, the Bank held a total of 7 meetings of the Board of Directors and considered 62 proposals.
Board of Directors
The Board of Supervisor is the Bank's supervisory body. The Bank's Board of Supervisor currently consists of 6members (3 women), including 2 shareholder supervisors, 2 external supervisors and 2 employee representativesupervisors. Under the Board of Supervisors, there are Nomination and Performance Evaluation Committee andSupervisory Committee. During the reporting period, the Supervisory Board held 4 meetings and considered 36propsals.The Bank currently has seven members of senior management, including a president, four vice-presidents, anassistant to the president, and a secretary to the board of directors. Under the President's O?ce, there are Assetand Liability Management Committee, Internal Control Management Committee, Risk Management Committee,Financial Innovation Committee, Loan Review Committee, Science and Technology Management Committee,and Investment Decision-making Committee.
Board of Supervisors
Senior Management
Board ofSupervisors
President's
o?ce
Asset and Liability Management Committee
Internal Control Management Committee
Risk Management Committee
Financial Innovation Committee
Loan Review Committee
Technology Management Committee
Investment Decision Committee
Supervisory CommitteeNomination andPerformance EvaluationCommitteeO?ce of the Board ofSupervisors
Branch O?ceBranch O?ce
Sub-branch
Enshi Xingfu Village Bank, IncChangzhou Jintan Xingfu Village Bank, LLCTangyin Xingfu Village Bank, IncYiyang Xingfu Village Bank, Inc.Dangyang Xingfu Village Bank, Inc.Songxian Xingfu Village Bank, LLCHuai'an Qingpu Xingfu Village Bank, Inc.Huai'an Huaiyin Xingfu Village Bank, LLCYancheng Binhai Xingfu Village Bank, LLCZigui Xingfu Village Bank, LLCChangyang Xingfu Village Bank, LLCYangzhou Xingfu Village Bank, LLCLuoning Xingfu Village Bank, LLCYichang Xingfu Village Bank, LLCNeihuang Xingfu Village Bank, LLCRuyang Xingfu Village Bank, LLCSugian Sucheng Xingfu Village Bank, LLCTaizhou Gaogang Xingfu Village Bank, LLCWuxi Binhu Xingfu Village Bank, LLCHuan'an Qinghe Xingfu Village Bank, LLCKunming Panlong Xingfu Village Bank, LLCQujing Zhanyi Xingfu Village Bank, LLCLuliang Xingfu Village Bank, LLCShizong Xingfu Village Bank, LLCLuoping Xingfu Village Bank, LLCJiangchuan Xingfu Village Bank, LLCYimen Xingfu Village Bank, LLCNanhua Xingfu Village Bank, LLCYuanmou Xingfu Village Bank, LLCWuding Xingfu Village Bank, LLC
Micronance HeadquartersRetail Banking HeadquartersInclusive Finance DepartmentNote Business DepartmentInvestment Banking DepartmentCorporate Banking HeadquartersInternational Business Department"Three Rural" Financial Services Department
First meeting of the eighth session of the Board of Directors
Second Extraordinary Shareholders’ Meeting of 2023Changshu Bank 2023 Investor Exchange Meeting
The Bank attaches great importance to the interestsof investors and continuously strengthens investorcommunication. In 2023, Changshu Bank has hosted 78batches of on-site and telephonic research inquiries frominstitutional investors, involving 640 institutions and 765individuals, participated in 37 securities strategy meetings,and conducted one-on-many communications with 496institutional investors and 546 individuals.The Bank interacts with institutional investors and small andmedium-sized investors through annual, semi-annual, andthird-quarter online performance briengs. On April 26, 2023,the Bank held an investor exchange meeting in Shanghai,attended by more than 100 banking researchers, institutionalinvestors, both online and o?ine. The participating leaders,investors, and institutional analysts engaged in a heatedinteractive exchange, providing detailed answers to theconcerns of investors, further enhancing investor condencein the development of Changshu Bank.
Communication with Investors
has hosted
batches
of on-site and telephonic researchinquiries from institutional investors
participated in
securities
strategy meetings
The Bank implements regulatory requirements, continuously strengthens risk management and control, actively prevents andresolves nancial risks, and enhances its ability to provide high-quality nancial services by relying on risk management policiesand procedures such as the Statement of Risk Appetite, Opinions on Risk Management Work, Measures for the Management ofConnected Transactions, Rules for Implementing the Assignment of Risks for Funding Businesses, and other risk managementpolicies and procedures.
The Bank has established a comprehensive risk control system that includes risk identication, assessment, monitoring andreporting. In 2023, the Bank will further promote risk management through nancial technology innovations, and put online thecounter risk warning model and real-time warning model to conduct more accurate real-time monitoring of abnormal changes inonline and o?ine accounts, so as to realize early detection and control and better protect customers' property safety.
Risk Management
Improve the risk management system
Early warning
of counteroperation risks
In 2023, the Bank added
counter operation risk early warning models to monitor thebusiness from the perspectives of process standardization, behavioral standardization,account management, fund security, etc., so as to realize the enhancement of counteroperation risk control and account control capability.
In 2023, the Bank went online with a total of
real-time early warning and interceptionmodels, realizing real-time account control and early detection and control of accountsinvolved in crimes.
Guided by 37 risk preferences, 174 limitmanagement items and various implementationrules, various system control platforms have beenbuilt to realize a comprehensive joint defense systemin credit management, risk early warning, non-zerointernal assessment, operational risk, complianceand internal control, and asset-liability management.
Implementation of risk warning, internal rating,customer classication, risk classication, granting(using) credit, post-loan management, risk disposal,responsibility determination and other 9 types oflinkage, e?ective implementation of closed-loop riskcontrol management.
Dynamically managing the "four lists" of customertier lists, gray and black lists, associated customerlists and reminder lists;Focusing on the three key points of "large amount,small amount and stock" to control large amount,enhance small amount and stratify the stock;Innovating the joint review model of "on-site riskreview" and "expert risk review", and cultivating 45industry experts from 24 key industries to work inparallel.
Establishment of a dynamic reporting andassessment mechanism, and regular monitoring andreporting of comprehensive, special, signicant andunexpected risk reports;Implementing standing risk inspection, realizingthe organic combination of risk warning informationpush, daily annual inspection of post-loanmanagement and special inspection of businessmanagement;Implementing dynamic risk assessment anddynamically adjusting the ten-level classicationresults, customer classication results and credit-granting programs depending on the risk inspectionsituation.Changshu Bank Full Process Risk Control System
"Policy+System” enhance precautionarymeasures
"Four-three-two" model to strengthen the"control"
Real-time EarlyWarning Model
Implementation of the "Nine-in-One"three-dimensional joint defense
Combining point and face toimplement after-the-fact "inspections"
Continuously updating the recovery plan and disposal plan
Scenario analysis and stress test
Creating a "Finance+" service circle
Promoting Party Building Twinning "Friend Circle"
Determine the governance structure for recovery and disposal at the Group level, continuously identify the Bank'skey functions, key shared services, core business lines and important entities, and at the same time set upindicators and trigger values in terms of capital and liquidity, and apply di?erent scenarios to test credit risk, marketrisk, concentration risk, and interest rate risk in the banking book, The Bank has also used di?erent scenarios totest the consumption of capital under di?erent stress levels for credit risk, market risk, concentration risk, bankingbook interest rate risk, liquidity risk, etc. The Bank has also explained in detail the implementation steps, timingand e?ects of eight types of capital recovery measures, ve types of liquidity recovery measures and seven typesof disposal measures, and clarified the communication strategies with the supervisory authorities, customers,employees and the public during the implementation of the measures, so as to enhance the Bank's ability torespond to the extreme situations and e?ectively contribute to the prevention and control of systemic risks.
Our Bank has carried out an internal capital adequacy assessment, identifying and evaluating various risk levelsand management capabilities across the entire bank; in conjunction with major factors such as macro-regulatorypolicies, future business development strategies, and changes in capital supply and demand, we have cautiouslyset management objectives for capital adequacy ratios; at the same time, we have conducted the 2023 internalcapital adequacy ratio stress test, calculating the capital adequacy ratio levels under both benchmark and stressscenarios, with the results indicating that under mild, moderate, and severe stress scenarios, our Bank's variouscapital adequacy ratios for the next three years will meet the requirements after the addition of the second pillarcapital adequacy ratio.
The Bank has taken advantage of party building and bank-local cooperation to build a "Finance+" service circle thatintegrates convenient services, smart communities and nancial services. To create a "nancial + government servicescircle", social security, health insurance, administrative approval and other matters into the bank outlets, to realize thehealth insurance 27 and social security 23 window and self-service business local outlets full coverage, Meili threeoutlets were included in the "15-minute" health insurance service circle provincial demonstration sites; to create a"nancial + government services circle", the Bank of the party building co-construction of the advantages of cooperationbetween the Bank and the local community. Create "Finance + Industry Circle", organize more than 10 thematic salonsaround Changshu's characteristic industries, link customers upstream and downstream of the industrial chain and supplychain together, and help customers find customers, which effectively promotes the cooperation between banks andenterprises; create "Finance + Life Circle", cooperate with Changshu Municipal Party Committee and the governmentof Changshu City, and provide the financial services to the customers. We have also built a "Finance+Life Circle",jointly created the "Haitang Shop" platform for beneting farmers and enterprises with the Organization Department ofChangshu Municipal Party Committee and Changshu Federation of Trade Unions, combined with the o?ine "FeiyanBazaar" and online "Changyin Live" and other special activities, and put up a variety of products on the market.Combined with the o?ine "Feiyan Market" and online "Changyin Live" activities, the platform sells more than 3,700 kindsof local agricultural products and commodities on shelves.
Insisting on party building to lead rural revitalization and expanding the leading role of party members and cadres, theBank continues to promote Party building twinning "circle of friends", and achieves "full coverage" of twinning in localtownships and streets. Based on "full coverage" of local townships and streets, the Party Committee of the Head O?ceof the Bank has entered joint construction with 26 ministries, commissions, and bureaus under Changshu City to deepenbusiness cooperation and participate in rural governance. The Bank has selected and assigned 15 agency heads at thetown level to also serve as members of the Party (Work) Committee, to buttress the needs of the private economy andsmall and medium enterprises, and to provide more grounded and comprehensive services for the development of thelocal economy; at the village level, the Bank has selected and assigned 259 business cadres to the villages to also serveas director assistants and nancial commissioners, to participate in grass-roots grid governance and buttress the servicesfor rural revitalization, and to play a unique role in the improvement of the appearance of the villages, civilized countrysideconstruction, and grass-roots social governance. Playing a unique role. The Bank promotes party building and ruralcivilization, and the sta? on duty promotes star-level civilized household appraisal and points exchange in 27 villages, witha cumulative total of more than 10,000 civilized households appraised and more than 1,000 civilized points exchanged.In 2023, the Bank firmly implemented the Provisions on the Main Responsibility of Party Committees for ImplementingComprehensive Strict Governance of the Party and formulated an annual list of responsibilities for comprehensive and strictparty governance. We actively promoted the grassroots Party organizations to e?ectively assume the responsibility for Partymanagement and governance ,and claried the duties of the Party secretary as the rst responsible person. At the same time,we deeply promoted the organic linkage and integrated implementation of the main responsibility of the Party Committee and thesupervisory responsibility of the Discipline Inspection Commission to ensure that the responsibility of comprehensively governingthe Party in a strict manner was e?ectively implemented. The Bank also gives full play to the pioneering and exemplary role ofParty members, and promotes actions such as nancial benets, rural revitalization, and social welfare with Party building as thelead, injecting new vitality and impetus into the high-quality development of Changshu Bank.
Leadership of Party Building
Opened a special window for one-stop service for enterprises
The president of Meili Branch was posted in Meili Townand was appointed as a member of the town's "Industrial
Investment Think Tank".
Cohost New Citizen Volunteer Service PointsRedemption Activity with Hujing Village
The rst event of "Changyin Chain of Accounts" in 2023
The Bank has always attached importance to the prevention of systemic risks and has taken measures to improve its abilityto prevent systemic risks. In 2023, the Bank has established and actively improved the emergency management mechanism,continuously updated the recovery plan at the group level, ensured that all recovery measures are real and e?ective, guaranteedthat the Bank's key businesses and services are not interrupted, and achieved an orderly recovery and disposal, so as to protectthe legitimate rights and interests of nancial consumers and the public interest of the society.
Protection against systemic risk
Strengthening business continuity management
Drawing on advanced experience in the industry, we adopted an analysis model combining qualitative andquantitative analysis to carry out a bank-wide business impact analysis, identifying 14 important businesses andimproving the comprehensiveness and adequacy of the analysis.
Establishing Demonstration Bases for Party Building
New and revised anti-money laundering systems
Launching anti-money laundering knowledge promotion activities
Carrying out a number of Investigations
Enhancement of modeling
Our Bank is dedicated to creating a series of special demonstration bases for party building. At the headquarters,we have established a bank-level image exhibition hall, the "Feiyan Party Building Hall," which has received over tenthousand visits. At our branch offices, we have created several special high-quality red bases, including more than40 " Fengxiang Bar" service centers in the Changshu urban area, which cater to new types of employment groups,providing a "rest and recharge" space for special groups such as couriers and sanitation workers. At the ShajiaBangbranch, we have established a red lobby, jointly built a party and mass service center with Zhitang town, and created acomprehensive convenient service micro-position for the public.
In 2023, a total of seven new and revised anti-money laundering regulationswere completed throughout the year, including the revision of the WorkingRules of the Leading Group on Anti-Money Laundering and Counter-TerroristFinancing, the Measures on Anti-Money Laundering and Counter-TerroristFinancing, the Provisions on the Management of Anti-Money Launderingand Counter-Terrorist Financing Audits, the Rules on Anti-Money LaunderingWork in Retail Lines, and the Rules on Anti-Money Laundering Work inMicro- and Small-Scale Entering Financial Lines, and the new Measures onthe Administration of Co-ordinated Investigations on Anti-Money Launderingand Counter-Terrorist Financing and the Rules on Anti-Money LaunderingWork in Online Financial Lines. Measures for the Administration of Anti-Money Laundering and Anti-Terrorist Financing Co-ordination, and Rulesfor Anti-Money Laundering Work in the Line of Network Finance, and theinternal control system for anti-money laundering has been further improved.
In 2023, the Bank will expand the scope of anti-money laundering knowledgepromotion activities through a variety of publicity initiatives, ranging from"outside" (the general public) to "inside" (internal employees), and from"down" (offline) to "up" (online), expanding the breadth of publicity andcarrying out various anti-money laundering knowledge promotion activities.During the year, more than 70,000 publicity visits were made and 10,000publicity brochures were distributed. External use of "3-15 Consumer Rightsand Interests Protection Day", "4-15 National Security Education Day",Financial Knowledge Popularization Publicity Month, the annual centralizedpublicity and other important time nodes, through the police and bankslinkage, "Feiyan Huinong" special evening party and the official WeChatpublic account, the company continues to promote anti-money launderingthematic publicity activities. Internally, we have built a full-coverage, multi-level and multi-form Anti-Money Laundering training system to enhance theteam's risk control capability and risk awareness of all sta?.
A thorough investigation of money laundering risks was conducted, with a total of 8 risk investigations carried outthroughout the year. These included investigations into ATM abnormal transactions, large deposit certicate transfers,gambling, bank and security transfers, recharge and payment services, and gold POS consumption.
In 2023, 10 new suspicious high-level models were added. In line with thecurrent high incidence of telecommunications fraud and the actualities of ourBank's anti-money laundering e?orts, innovative forms of identication weredeveloped, with a focus on establishing a model system that combines "pre-event", "in-event" and "after-event" detection.Red Base at Shajiabang Sub-branchFengxiang Bar
The Bank has established a comprehensive anti-money laundering organizational structure, and in the Measures for theManagement of Money Laundering and Terrorist Financing Risks (for Trial Implementation). It is clearly stated that the Board ofDirectors is explicitly responsible for the ultimate management of money laundering risks, the Board of Supervisors is responsiblefor the oversight of money laundering risk management, the senior management is responsible for the implementation ofmoney laundering risk management, and each business department is directly responsible for the management of moneylaundering risks. In terms of the implementation of specic tasks, the Anti-Money Laundering Leadership Group of the HeadO?ce has clearly designated the Operation Management Department as the anti-money laundering competent department,with an affiliated Anti-Money Laundering Center that coordinates the smooth progress of the Bank's anti-money launderingwork across all departments. The responsibilities and division of labor of all departments, branches, and related subsidiariesin the management of money laundering risks are clearly dened, and a hierarchical, coordinated, and e?ective operationalmechanism is established.In 2023, our Bank further strengthened the anti-money laundering management by implementing multiple measures focusingon the improvement of the internal control system, model construction, system function optimization, due diligence, promotionaltraining, and AML inspections. These e?orts were aimed at continuously establishing and improving the risk prevention andcontrol systems for money laundering and terrorist nancing, thereby maintaining nancial stability.
Anti-money laundering
Changshu Bank is committed to compliance governance as the core of corporate governance, continuously deepeningintegrity building and actively implementing the spirit of the eight provisions of the Central Government. We strictly enforce anti-money laundering regulations and comprehensively optimize our policies, systems and management processes to ensure thesustainable development of the company.
Business Ethics and Compliance
pre-event
in-event
after-event
new and revised anti-money launderingregulations were completedthroughout the year
70,000
publicity visits were made
10,000
publicity brochures weredistributed
In 2023, the Bank will continue to promote the construction of the compliance management system, formulate the 2023 ComplianceBank Construction Work Plan based on the Compliance Bank Construction 2021-2023 Work Plan, emphasize "comprehensivecompliance management", and complete the tasks of the "Year of Comprehensive Compliance Deepening". It will focus on"comprehensive compliance management" and complete the tasks of the "Year of Comprehensive Compliance Deepening",and enhance compliance management mainly in terms of effectively strengthening job security, making efforts to make up forthe shortcomings of case prevention work, vigorously focusing on internal control and compliance management, enhancing thee?ectiveness of legal services in various aspects, comprehensively improving consumer rights and interests protection, e?ectivelyconsolidating the support of information technology, comprehensively strengthening the cultivation of a compliance culture,optimizing the system of assessment and accountability for compliance and deepening the construction of a compliant bank.
Compliance managementChangshu Bank Anti-Money Laundering Awareness CampaignChangshu Bank's integrity culture real-life teachingChangshu Bank Sta? Anti-Money Laundering TrainingChangshu Bank Finance with integrity Painting and
Calligraphy Exhibition
Construction of institutional processsystem
In 2023, the headquarters newly established317 systems, revised 122 systems, andabolished 182 systems. It formulatedregulations such as the Jiangsu ChangshuRural Commercial Bank Deepening CaseSpecial Rectification Work ImplementationPlan, Jiangsu Changshu Rural CommercialBank Deepening Case Special RectificationWork “One Thing to Another” ExtensionInvestigation Implementation Plan, and theJiangsu Changshu Rural Commercial BankCase Special Warning Education and RiskInvestigation Work Plan, to advance thespecial case rectication work.
The Bank has cultivated a culture of integrity and enforced strict "six disciplines" and "six prohibitions" on party membersand cadres. We continue to promote the implementation of management measures such as the Changshu Agricultural andCommercial Bank's Measures for Rewarding Reporting and the Changshu Agricultural and Commercial Bank's ImplementingRules for Letters and Visits , and optimize the process of handling reports in order to create a clean and honest workingenvironment.
Building integrity culture
Strengthen the "top leader" integrity conversations
Sorting out integrity risk points
Carry out "Five Ones" integrity training
Formulate the Discipline Inspection Committee Work Plan for Strengthening Supervision over 'Top Leaders' and LeadershipTeams, focusing on conducting conversations with lower level "top leaders" to identify and rectify issues immediately. In March,June, and September, three batches of centralized conversations were held with more than 120 lower-level "top leaders,"sending a strong message of comprehensive and strict supervision and signing the "Three Commitments" for compliance andintegrity in performing o?cial duties (Ten Behavioral Prohibitions Commitment, Compliance Commitment, Integrity, and Self-discipline Commitment).
Combined with the new situation and new issues, 577 integrity risk points were re-combined, covering 298 positions in the Bank,and 100 preventive and control measures were formulated to form the Changshu Agricultural and Commercial Bank IntegrityRisk Prevention and Control Handbook (October 2023), which, together with the existing 66 main manifestations of abnormalbehavior of the employees, 20 main integrity risk points, 25 main abnormal behavioral dynamics, the Employee OccupationalConduct and Code of Conduct, and one to form the Bank's Integrity Behavior List and Negative Behavior List.
Carry out a warning education party class, a clean theme essay contest, a clean calligraphy and painting exhibition, a practicalteaching session, and a branding collection activity, enriching the "510" training on integrity. Produce a cautionary educationvideo titled Case Study: Red Line, organizing staff to watch it in the Small Swallow Classroom, reaching 6,000 viewers.Organize a centralized study of the "Sixteen Red Lines for Employee Practice" and have 4,639 warning letters signed. Importantdepartments have conducted 155 thematic cautionary education activities, accumulating over 60,000 participants. The "AlwaysClean" radio program continuously pushes out more than 200 "words of warning" and over 50 "alarm bell" messages.
Implementing four mechanisms for compliance andcase prevention managementFirst, clarifying the content and requirements of the work of thebackstopping system, mainly "three ones", i.e., a quarterly meeting,a half-yearly conversation, and a yearly visit, to rene the complianceand case prevention network and enhance the level of compliance andcase prevention management of all levels of institutions. Secondly, inaccordance with the work plan of the chartered system and partnershipsystem, the online management system was designed, and themanagement structure of the chartered system and partnership systemwas built based on the human resources system. Thirdly, we have newlyimplemented the mechanism of informing customers of the grantingof credit and the mechanism of returning visits to credit customers, tostrengthen the supervision at the customer level. At the same time, weadded the implementation of home visits for new employees beforejoining the company.Improvement of internal processesand mechanisms
Continuously build a compliance culture systemIn 2023, the Bank completed theoptimization of four processes, namely,post-credit management of credit business,centralized processing of anti-moneylaundering suspicious screening foroperation management, dynamic reviewof unit accounts and employee behaviormanagement, and improved the caseprevention mechanisms for employeemanagement, operation management andreconciliation management.
Make full use of channels such as Lanxin official account and Xiao
Yan Academy to continuously release violation cases, compliance
knowledge consultation collections, compliance courseware, etc., to
enhance the awareness of case prevention and management level
of the whole bank; carry out quarterly meetings on compliance, and
produce and push out the situation of regulatory fines, compliance
work arrangement, and learning of warning cases on a quarterly basis
for the study of each department and branch; carry out on-site The
company also carries out on-site compliance lectures for organizations
or business units, deepening the touch with the cases around us and
people around us, and building an excellent internal compliance culture.
Social Responsibility Management
The Bank fully implements the concept of sustainable development and actively fullls its corporate mission of “inclusive nance,responsible banking", and continues to build its social responsibility management system by improving its governance structureand enhancing stakeholder communication.
The Bank attaches importance to communication with stakeholders and has established a regular stakeholder communicationmechanism to listen to voices from di?erent perspectives, which serves as an important basis for improving environmental,social and governance levels.
In order to ensure the effective management and implementation of the Bank's social responsibility work, the Bank hasestablished a social responsibility management system led by the board of directors, organized by senior management, andimplemented by relevant functional departments, and clearly dened the specic division of labor and responsibilities at the CSRlevel.
Responsible Management
Stakeholder Communication
The board of directors of the company takes the lead in the deliberation and decision-making ofimportant social responsibility matters, including the formulation of relevant strategies and policies,and the special deliberation of social responsibility reports.The management level of the company is responsible for the social responsibility workinvolved, including the organization, management, and promotion of the social responsibilitywork, clarifying the development plan, improving the social responsibility related system, andevaluating the e?ectiveness of the implementation of the social responsibility work.
Each functional department and subsidiaries of the company is responsible forthe specific affairs of various social responsibilities, assisting in the preparation ofsocial responsibility reports, regularly submitting relevant management initiatives,performance indicators and excellent cases, as well as the organization andimplementation of various social responsibility-related activities.
DecisionMakingLevelManagement Level
Execution Level
Stakeholders
Needs andExpectations
Communication
Channels
GovernmentsCustomersPartnerSta?EnvironmentPublic
Stockholder
Compliance-basedoperationPaying tax as the lawrequiresPromoting employmentResponding to nationalstrategiesContributing to thedevelopment of the industry
Compliance-basedoperationConsistent and stableinvestment returnsRisk managementCorporate governance
Serving “Three Rural”Launch the inclusivenanceRespecting customerprivacyHigh quality customerservice
Keeping the contractMutually benecial andlong-term cooperationImproving supply chainmanagement
Protecting employeerights and interestsOccupational healthand safetyTraining anddevelopmentEmployee care
Green OperationsEnvironmental conceptpromotion
ImproveemploymentBuild harmoniouscommunityCarry out publicwelfare activitiesFinancial education
Information disclosureDaily communication andreportsSite visitsReceiving supervision andinspectionVisiting reception
Web conferenceGeneral meeting ofstockholdersRegular reports andannouncementsInvestor communicationmeeting
Customer satisfactionsurveyVisitsCustomer activitiesAccount manager dailycontact
Business negotiationsProject cooperationIndustry communication
Labor unionInternal publicationplatforms such asinternal journals andintranetsWorkers’ CongressDaily communication
Environmental organizationcommunication
Volunteer ServicesPublic welfareactivities
CHANGSHU RURAL COMMERCIAL BANK
2023 CSR REPORT
In accordance with the Shanghai Stock Exchange's "Guidelines for Disclosure of Environmental Information by ListedCompanies" ("SSE Disclosure Guidelines"), the Bank makes reference to the United Nations Sustainable Development Goals("SDGs") and the Global Initiative ("GRI") standards in defining the content of the report, and strengthened interaction withstakeholders through various means to understand the degree of concern, expectations and demands of stakeholders on thecompany's CSR. We identify and screen CSR issues relevant to the Bank through suggestions from company management,domestic and international peer benchmarking studies, multimedia information analysis and on-site surveys to understand theextent of stakeholder concerns and then determine the nal materiality of the issues.
Identication of Material Issues
Proposed by management of thecompanyProposed by Internal andexternal experts base on analysisAnalysis on multimediainformationResearch on benchmarking withdomestic and overseas peers
Contribution to society andsustainable developmentCommon concerns of stakeholdersEmphasized in socialresponsibility-related guidanceMeeting the strategic developmentneeds of the company
Social Responsibility Issue Screening Process
Practices of the Bank in 2023
Responsible sourcing
Enhancing customer experienceProtecting customer rights and interests
Support national strategyPromoting nancial literacy
Promoting nancial literacySta? development and trainingResponding climate change
Protectingemployees' rights
and interests
Informationsecurity andprivacy protection
Preventingsystemicrisks
Developing
greennanceDevelopment of inclusive nanceBusiness ethics and compliance management
Green and Low Carbon Operation
Building a responsible corporate cultureEmployee health and life care
Charity and Community Benet
Importance to Changshu Bank
Matrix of CSR Materiality Issues of CRC Bank in 2023
Importance to stakeholders
While the Bank focuses on its own development, it is always concerned about the international community and the global trendof sustainable development. Guided by the United Nations Sustainable Development Goals (SDGs), the Bank has continuedto carry out several actions in the hope that its own practices in sustainable development will help to build a more sustainableplanet. Each department of the company discusses the United Nations Sustainable Development Goals, and in 2023, we willhelp to implement the Sustainable Development Goals in the whole company through a number of practices.
United Nations Sustainable Development Goals
Innovative "three rural" products and services help revitalizethe countryside, support poor college students, donateinfrastructure, and promote common prosperity.
Helping students in impoverished areas to obtain a better and fairereducation through about six types of donation and sponsorshipprograms.
We protect the health of our employees by organizing both regularmedical check-ups and a supplementary medical insurance plan,and we provide a number of benets to enhance the well-being ofour employees.
Innovative construction of pilot zero-carbon outlets to reduce carbonemissions through the use of clean energy and the retrotting of air-conditioning systems, lighting systems and other infrastructure.
It has set up
Xingfu system village banks,
business outlets across the Bank, and constructed
light outlets such as inclusive nancial service points andXingfu stations to further improve nancial accessibility.
The "Feiyan for Education" program was launched to provideassistance to
local poor college students in Changshu,with a cumulative total of RMB374,000.
Employee medical checkup rate is100%.
In 2023,
new branch photovoltaic power generationprojects were added, and
outlets have been put intooperation, with a photovoltaic power generation installationcapacity of
333.3
KW and an annual power generationcapacity of about339,500 kWh.
Social welfare donations totaled RMB6,916,800,and boosted sales of agricultural products by RMB2,494,400.
Upgrade employee welfare and care measures.
Regularly organize diversied employee activities such asreading, running, badminton, etc. to enrich the spare timelife of employees.
SDG1: No poverty
SDG4: Quality education
SDG3: Good health and well-being
SDG7: A?ordable and clean energy
Sources of issues
Criteria and guidance onsocial responsibilityFeedback from suppliersCommunity opinionsolicitation
Screening criteria
| Key issues | Core issue |
General Issues
EnvironmentSocialGovernance
To provide employees with a variety of training systems and twotypes of promotion paths, to promote the development of employeecareers, highlighting the value of employees.
Innovate green financial products, guide financial investment ingreen and low-carbon industries, and stimulate green economicgrowth.
Develop inclusive finance, precisely support regional high-endmanufacturing industries, and support industrial innovation anddevelopment in towns and rural areas.
Protect consumer rights, protect customer privacy, and maintaininformation security.
A total of
training sessions of various types were held,with87229person trained, totaling318,000credithours, and
75.32
credit hours were completed percapita for the Bank's employees across all channels.
The balance of green credit of the Bank amounted to RMB
2.627
billion, an increase of over
15.41%
forthe year, effectively supporting the green and low-carbontransformation of the real economy.Ten new green bond investments were made, totaling morethan RMB
million.
Accelerated the integration of finance and technology tobuild more diversified intelligent service scenes and servecommunity nance.The balance of the Bank's agricultural loans amounted toRMB
148.670
billion and personal business loansamounted to RMB
89.865
billion.
The complaint handling rate was100%, and thecustomer service center called customers with an overallsatisfaction rate of97%.Creation of
Provincial Banking Association benchmarksfor age-friendly outlets
Organized more than
on-site training sessions oninformation security for employees.Organized a full network security knowledge test, coveringmore than6,000 people.
SDG8: Decent work and economic growth
SDG13: Climate Action
SDG11: Sustainable cities andcommunitiesSDG9: Industry, innovation andinfrastructure
SDG12: Responsible consumptionand production
Changshu Bank adheres to the business philosophy of compliance and green,firmly upholds the market positioning of "supporting agriculture and smallbusinesses", carries out the mission of a responsible bank, empowers itself withscience and technology and the Internet, and gives priority to rural revitalizationand small and micro-enterprises, and actively promotes the country's ruralrevitalization and the important strategy of financial inclusion to put them intopractice.
Upholding FinancialInclusion and Focusing onUrban-Rural Development
"Three Rural " Financial Services for Rural Revitalization"Micronance" to Support Micro and Small DevelopmentDigital RMB Improving Public-benet Services
Case
Changshu Bank Launches a Series of Live Events to Benet the Public
Since the establishment of Changyin Live in November 2019, the Bank has continued to devoteitself to building a shared and open live broadcasting platform, prying up the fan tra?c economy bycreating a win-win tra?c ecosystem for multiple parties, helping enterprises to transform their onlinemarketing and supporting the development of the real economy. In 2023, the Bank held a series of livebroadcasting activities for the benet of the public, which mainly included helping enterprises to bringgoods, knowledge lectures, festive activities, and nancial business. There are four major types of livebroadcasts, while driving online consumption and o?ine attracting tra?c, brought nancial knowledgepopularization and interpretation of health insurance and other related policies to the public.Changyin Live actively develops multi-platform live broadcasting, and sets up live broadcastingon different platforms such as video channel, Enterprise WeChat, and live channel for differentscenarios, audiences, and contents. Through the Video Account, it has assisted the trade union inlive streaming the Changji Basketball Tournament, the branch anniversary manager's live streaming,and the public housing policy lectures. It has also jointly carried out live streaming with Haitang shopthrough Shangzhibo. Through the on the live broadcast joint Haitang shop carry goods live. A multi-dimensional, multi-platform, multi-participant live broadcast matrix took shape.
Changyin's live broadcasting room went into the organization and conducted more than 30 livebroadcasts for this o?-site organization, assisting the organization to carry out o?ine activitiessuch as launch events, anniversary celebrations, merchant services, etc., and attracting 10,000people for the organization.Jointly with the business lines, we carried out more than 20 live broadcasts of precious metals,4 live broadcasts of online deposits, 5 live broadcasts of digital RMB, 3 live broadcasts of loans,2 live broadcasts of brokers, and 2 live broadcasts of credit cards, which led to the sale of morethan RMB 10 million of precious metals, more than RMB 6 million of deposit sales, and theopening of more than 100 accounts of digital RMB.Jointly held 10 live broadcasts of public welfare knowledge popularization with the Court,the Medical Insurance Bureau, the Fifth People's Hospital and the Provident Fund Center,with a total of more than 150,000 viewers. Linkage with the Bureau of Agriculture and RuralDevelopment to carry out live broadcasting activities for farmers in Changshu, serving a total of8 farmers for live broadcasting sales in this quarter, with sales amount exceeding RMB 10,000.Cooperated with the Harvest Festival to carry out live broadcast promotional activities, with liveintroduction of on-site activities and 50,000 viewers.Collaborating with Changshu Party Building Assistance for Agriculture Platform Haitang Shopto conduct live broadcast activities, featuring locally sourced products, with a total viewershipof 45,000 and live sales amounting to RMB 5,178. In order to recover the loss of farmers'agricultural products, we collaborated with Haitang Shop to carry out the Golden AutumnFarming live broadcast activities , with a total of more than 30,000 people watched, of whichthe sunshine rose grapes as the focus of the promotion of agricultural products for sale. Salesreached more than 8,000 pounds during the live broadcast.
Poster for Haitang Shop to help marketing agricultural
products
Live streaming of agricultural products
Haitang Shop live streaming of agricultural products
In 2023, the Bank streamed
live broadcasts,including
live broadcasts inthe private domain
a cumulative total of
771,600
viewers
live broadcasts
in the public
domain
56,000
viewers
"Three Rural " Financial Services for Rural RevitalizationThe Bank has continued to promote the development of three-agriculture financial business, directing more resources to theagriculture-related sector through several aspects such asproduct research and development, business connection, policyresearch, and management services, and injecting new nancialvitality for the comprehensive promotion of agricultural and ruralmodernization. As of December 2023, the balance of the Bank'sagriculture-related loans amounted to RMB 148.670 billion, anincrease of RMB 14.180 billion from the beginning of the year,helping to promote the modernization of agriculture and ruralareas under the jurisdiction and further realize rural revitalization.Innovation in "three rural" products and servicesSince 2023, the Bank has been focusing on the Bank's "Rural Revitalization" project by promoting the "three credit" projects,creating "credit villages", "credit users" and "credit agriculture", and exploring new models of locally appropriate financialproducts for different markets in different fields. By focusing on the "three credit" projects, creating "credit villages", "creditusers" and "credit agriculture", innovating locally appropriate financial products for different markets in different fields, andexploring new modes of nancial services for rural revitalization, the Bank has continued to promote the development of ruralrevitalization-related businesses across the bank.Showcase of cases of innovation and e?ectiveness of "three rural" service products and services:
Liveability in a Thousand Villages
To promote the improvement of the rural living environment, the construction of high-standard ponds and other keyprojects, the Bank continues to grasp the "Liveability in a Thousand Villages" project, to help the construction of projectssuch as the characteristic idyllic countryside, and to promote the integrated development of one, two, three industriessuch as rural tourism, etc. In 2023, the Bank, through continuous docking with major agricultural and rural projectsunder its jurisdiction and real-time understanding of the funding needs of the projects, realized ve major agriculturaland rural projects, supported credit funds of RMB 180 million, and used commercial paper bonding support of RMB146 million and bankers' acceptances support of RMB 2.5 million to fully satisfy the main body of the "Liveability in aThousand Villages" project under its jurisdiction.
"Agricultural Bills" service
In 2023, through collaboration with the Changshu City Agricultural and Rural Bureau, the Changshu City Supply andMarketing Cooperative, and the Changshu City Agricultural Production Materials Co., Ltd., our Bank has developedthe nation's rst "Agricultural Bills" service. In terms of business model, our Bank provides credit to farmers to open"Agricultural Bills" for payment of agricultural materials such as seeds, fertilizers, and pesticides to the agriculturalmaterial companies. Upon maturity, the farmers' personal credit endorsements ensure the payment of the funds. Thisnot only solves the problem of farmers' early-stage nancing channels but also smooths the transaction credit channelsbetween farmers and agricultural material companies, helping farmers to "capitalize on credit assets."
Changshu Bank continues to promote the "Three Credits" key project
Enshi Tea Loan Product
Through the six major initiatives of "Party Building Leadership + Five Empowerments", i.e., standardization, digitization,mobility, gridding, and comprehensive empowerment, the Bank improves the quality and efficiency of financialservices, integrates into the governance of villages and communities, and carries out the "Three Credits" key project inaccordance with the local conditions to create a new model of "Credit Village", "Credit User", and "Credit Agriculture"for rural revitalization. It has carried out "three credit" projects according to local conditions, created "credit villages","credit users" and "credit agriculture", and explored new models of nancial services for rural revitalization. Since 2023,the Bank has successfully extended the "Three Credits" model to Meili Town, Shanghu Town and Dongbang Town,and deepened the progress in Haiyu Town and Shajiabang Town, which have already signed the contract. In 2023, theBank has provided credit to a total of 52,900 households in the ve sections, with a credit amount of more than RMB 20billion, and a credit coverage rate of more than 80%, an average increase of 19 percentage points compared with thebeginning of the year. The credit coverage rate exceeded 80%, an average of 19 percentage points higher than that atthe beginning of the year, and the "Three Credits" project was remarkably e?ective.Enshi state is a concentrated tea industry production area and selenium-rich agricultural products current demonstrationarea. "Enshi Yulu" and "Lichuan Hong" has become the pillar industries in Enshi state. The state's two cities and sixcounties are all tea production, engaged in tea production, processing, trade, enterprises, individuals, and workshops.Enterprises, individuals, workshops. In 2023, Enshi tea processing output value of RMB 9.5 billion, which “Enshi Yulu”output value exceeded RMB 3 billion, “Lichuan hong” output value exceeded RMB 1.6 billion. The comprehensiveoutput value of the tea industry exceeded RMB 25 billion. Through the preliminary investigation and visit, the Bankunderstands that most of the tea enterprises year-end payback is a common settlement method, due to the capitalrecovery cycle is longer, so in the peak season of the production of funds in greater demand. In order to better servethe tea industry, the Bank launched the "Xingcha Loan" to help tea enterprises, tea farmers to expand production. Tealoan services in the tea industry planting, acquisition, processing, sales of the whole industry chain, credit limit of up toRMB 3 million, can solve most of the tea enterprises, tea merchants, tea vendors, growers of capital needs. As of theend of 2023, the Bank had 881 Xingcha loan customers with a balance of RMB 152 million, of which 750 and RMB 127million were placed in 2023.
As of December 2023, the balanceof the Bank's agriculture-relatedloans amounted to RMB
148.670
billion
"Family Farm Loan" specialty product
The Bank has continued to support the development of new agricultural business entities, focusing on solving the corepain points of insu?cient collateral capacity and "di?cult and expensive nancing", which are common among suchcustomers. In 2023, the Bank, in conjunction with the city's "One Million Family Farms" cultivation project, innovativelylaunched the "Family Farm Loan" featured product, which provides credit lines in a hierarchical manner to meet theliquidity turnover needs of family farms. By the end of 2023, the Bank had served 279 family farm customers andprovided credit support of RMB 51 million.
"Agricultural construction loan" "Agricultural operation loan"
The Bank launched the "Agricultural construction loan" and "Agricultural operation loan" products to promote the long-term development of special agriculture, leisure agriculture and green agriculture, and to realize the simultaneousenhancement of rural comprehensive nancial service capacity and business development benets. As of the end of2012, the Bank had 218 customers with a loan balance of RMB 1.841 billion, an increase of RMB 273 million or 17.41%from the beginning of the year.
31322023 CSR REPORTCHANGSHU RURAL COMMERCIAL BANKEnhance capacity to provide services to the three rural areasThe Bank has taken a variety of measures to optimize its capacity to provide services to the three rural areas, enhance theimpact of its products and the e?ciency of its services, and steadily promote the high-quality development of its business whilemeeting the wide-ranging and multi-level needs of its customers in rural areas.
Active promotionof business
Since 2023, the Bank has made e?orts to promote the "Su Nong Loan" business throughout the bank byconducting comprehensive visits to customers, launching special product competitions within the Bank,and actively recommending the adoption of the "Su Nong Loan" product list by the Bureau of Agricultureand Rural Development, among other means. As of December, 43 households have utilized the service,with a total credit balance of RMB 97.4 million. The number of customers and the amount of creditextended have consistently ranked among the top of 60 rural commercial banks in the province. Thecredit balance of the "Huinong Quick Loan" business has reached RMB 831 million, an increase of RMB100 million from the previous year.
Deepeninggrid-basedgovernanceThe Bank continues to deepen the rural revitalization grid, extends the reach of nancial services, andploughs into the "1+N" grid model, which is based on a geographic grid and combines a few characteristicgrids to realize the owering of inclusive nancial services at various points.
Enhancing the
e?ciency ofapprovals
The Bank continuously explored the approval models for grain production planting and hog farming,accelerated credit approval decision-making in related industries, pushed forward the further improvementof the approval e?ciency of customers of key agricultural products, guided the investment of credit fundsin the field of key agricultural products, and maintained the price stability of key agricultural productsin the region. By the end of 2023, the Bank had supported 8,842 grain production entities with a totalof RMB 1.95 billion, an increase of RMB 320 million or over 19% from the end of 2022; and 807 hogbreeding entities with RMB 230 million, an increase of RMB 27 million or over 13% from 2022, e?ectivelyensuring the stable supply of regional agricultural products.
Digital Platform
Innovation
Focusing on the three rural areas, the Bank continues to build and optimize the "Rural RevitalizationDigital Intelligence Platform” and creates the Bank's distinctive rural revitalization financial serviceplatform through the "build-connect-use" approach, and continues to deepen the construction of threemajor platforms: the Rural Revitalization Digital Intelligence Platform, the Changyin Business Platform,and the Changyin Life Platform. It continues to deepen the construction of the three platforms, namelythe Rural Revitalization Digital Intelligence Platform, Changyin Business Platform, and Changyin LifePlatform, to further serve the three major areas of rural areas, agriculture, and farmers, and is committedto improving the quality and e?ciency of nancial services through the digitization of the science andtechnology system.
Creating an Intelligent Three Rural Service Platform and Actively Exploring the Strategic Scenario of"Digital Village"
Establishing a "1+N" grid model to create a "Heavenly Net" for nancial inclusion
In 2023, the Bank will continue to build and optimize the "Digital Intelligence Platform for Rural Revitalization",upgrading and forming seven functional modules combining sunshine village a?airs, nancial management, capitalmanagement, asset management, comprehensive portal, large-screen early warning, and data docking andprocessing, and providing towns and villages with a complete, open, and exible one-stop nancial service based onthe goal of rural revitalization. nancial services for towns and villages.Since 2023, the Bank has actively explored the "Digital Village" strategic scenario and launched the digital RMBfunction on the Digital Intelligence Platform for Rural Revitalization. In 2023, the Bank opened a total of 197 digitalwallets for village-level collective economic organizations, of which 151 villages were involved, and the opening rate ofthe wallets for the villages under the Bank's supervision reached 87.8%, contributing to 1,730 payments and receiptsof RMB 1.026 billion.
Laying a solid foundation for the "1" geographical grid:
The rst " branch-village-household" three-levelgrid management model, clear each level of the grid to cover the area, to determine the responsibility ofeach grid, has completed the 29 level of the grid, 221 secondary grids, 2154 three-level grid. The grid hasbeen completed 29 primary grids, 221 secondary grids, 2154 tertiary grids "divided into elds to people". Thecompany carries out regular grid visits, constantly updates and maintains the latest grid information, integratesa list of 9 categories and 37 grid nancial services, and sorts out 22 inclusive nancial labels covering wealthmanagement, pension and social security, and online services, so as to provide residents with accurate andinclusive nancial services.Doing a good job in the "N" characteristic grid mode: Plowing the whole village credit granting grid modeand carrying out whole village credit granting. Explore the business model of the garment city businesscircle, docking visits to more than 400 merchants in the garment city, the use of digital twin technology toaccurately locate the location of merchants, real-time display of the business status of the merchants, toprovide accurate, personalized acquiring nancial services. Innovate the linkage mode of the employees ofthe enterprises, establish the relationship map between 6,400 enterprises and 260,000 employees in the grid,and provide tools to analyze the situation of the enterprises in the grid and the demographic structure of theemployees.Intelligent Grid View: In terms of map visualization, the first grid VR+GIS map, through drone aerialphotography, family household anchor points, etc., to achieve grid VR map presentation and family householdflat map presentation, automated generation of village situation report. The grid family information andnancial information can be "understood in every village". In terms of data standardization, the grid addresscleaning is carried out, and on the basis of the ve-level administrative division, the standardized address of"natural village-household foundation-door plate" is further rened to realize the data statistics "layer by layerdrilling down". The data statistics can be "drilled down from layer to layer". In terms of service precision, thecompany has integrated the functions of ACRM customer nancial labels, service task push, and one-stopprocessing to realize the "deep plowing" of grid nancial services.
The Bank has continued to improve its grid-based tools and established the "1+N" grid model, which is based on ageographic grid to promote inclusive nancial services in multiple locations.
"Micronance" to Support Micro and Small Development
In 2023, Changshu Bank, in accordance with its strategic development plan centered on the "One Light and ThreeTransformations and Three Projects," adhered to the policy of "expanding the number of households and serving smallercustomers." The Bank continuously deepened and improved its microfinance products and services system, promoted theexpansion of services into the sinking market, supported the development needs of micro and small enterprise customers inrural areas, and accelerated the intelligent and digital transformation of micronance services.Improve product and service system
In 2023, in order to e?ectively solve the problems of di?cult and expensive nancing for small and micro customers, the Bankwill continue to improve its small and micro product and service system in accordance with the "three ideas" of standardization,process optimization and continuous optimization, and will meet the needs of di?erent customer groups and expand potentialbusiness opportunities through innovative products and optimized processes.
Launch of diversied retail products
The Bank fused micro and retail products into 4 categories: business, consumption, mortgage and credit card.2 business loans and consumption loans were retained offline, and the Star Series product line was expandedonline to 6 products, namely, Star Huizhou Loan, Star Easy Financing, Star Enjoyment Loan, Shooting Star Loan,Star Credit Loan and Star Tax Loan. Meanwhile, the Bank continued to carry out the Sunshine Credit Project andlaunched the Changshu grid-based exclusive online product Citizen Loan in February 2023, which was upgradedthrough 7 iterations to fully realize the full-coverage service for residents and new citizens. in 2023, a total of 23,000households were granted credit of RMB 3.08 billion, and 2,918 households were granted credit of RMB 410 million.
The Bank continues to improve its micro and small productsservice system, focusing on micro and small business owners, self-employed industrial and commercial households, owners of smallfamily workshops, rural farmers and other customers who are"unwilling to be done by large banks and unable to be done by smallbanks" as the starting point, and building an online and o?ine omni-channel, multi-faceted operation and consumption, featured andcustomized micro and small products system, focusing on broadeningcustomers' nancing channels. In 2023, the Bank will match its microand small products to the needs of micro and small enterprises byunderstanding their needs. The Bank launched the "Dream Loan" forrural revitalization, which is a family-based credit unit with pure creditand no collateral, and can be used on a revolving basis with a singlecredit. Meanwhile, the Bank launched customized products basedon local economic characteristics and industrial features, such as the"Crystal Loan" for the Donghai region, the "Happy Residential Loan"for the Southern Jiangsu region, and the "Live Streaming Loan" for thelive streaming e-commerce industry. Loan" for the live broadcastinge-commerce industry, etc.
Tongguanshan Village Integrated Service Model of Supply and Marketing + Finance + Livelihoods
By leveraging organizational strengths, we have connected cooperative supply and marketing partnerships toprosper the circulation of cooperative goods. Through nancial collaboration, we have promoted the economicdevelopment of the regions where key projects are located, while also providing more job opportunities.To advance the operational development of cooperatives, the Tongguanshan Village Supply and MarketingCooperative Society relies on post stations to provide services and expands its market reach through ourBank's mall.To ensure customer needs are met, various intelligent machines are deployed to offer convenient basicservices such as small deposit and withdrawal transactions, points redemption, payment of water andelectricity bills, and government and people's livelihood services.Creating grid-based financial services, deepening the grid-based services in Tongguanshan Village, thecurrent rate of ten thousand yuan households in the grid exceeds 70%, and the credit coverage rate exceeds34%.
Our Bank, in collaboration with the Changshu Supply and Marketing General Corporation, the TongguanshanVillage Committee, and cooperatives, among others, has built a comprehensive service model that integrates theagricultural, cultural, and tourism development of Tongguanshan Village, creating a "Supply and Marketing + Finance+ Livelihoods" service model.
the "Crystal Loan" for the
Donghai regionthe "Happy Residential Loan"for the Southern Jiangsu regionthe "Live Streaming Loan" forthe live streaming e-commerceindustry Loan for the livebroadcasting e-commerce
industry
launched customized productsBuilding a customized micro and small products system
The Bank analyzed water ow and credit to explore customers' loan demand and granteda total of 9,140 households with credit. The Bank realized accurate tra?c diversion throughdigital cooperation with Suzhou Credit Collection Company, granting credit to 7,813households.
DigitalIntelligence
DigitalIntelligentRisk Control
Intelligentback o?ce
The Bank went online with the Intelligent Collection System, whereby collection tasks arepushed to account managers by the system and collection strategies are matched accordingto the 16-gang situation, realizing a 30% increase in collection volume. The Bank's micro-audit was fully online, with the online rate reaching 100%.The Bank optimizes marketing management, customer management and employeemanagement through a digital platform. Since the launch of the subliminal customer platformin July 2023, 656,000 households have been marketed and 14,300 credits have beengranted within the system. For customer management, a total of 1,099 labels have been builtwithin the system, including 50 in the scenario category. In terms of employee management,the system has built a comprehensive management platform and gone online with ninemechanisms.Focusing on digital product innovation, the Bank has innovated a total of four-wtar Series online products based on the organicintegration of big data modeling and experts' experience, targeting business and consumer segments, and covering credit andmortgage security. The "Star Easy Financing" online product focuses on self-employed industrial and commercial groups in theprofessional market, providing precise relief for small and micro customers, and focusing on solving the problems of di?cult,expensive and slow nancing for small and micro customers. The "Star Easy Financing" online product adopts a "dual channel"service mode of whitelisting and non-whitelisting. By visiting 180 professional markets and nearly 100 industrial villages, theBank's micro and small account managers focus on combing the operating lists of micro and small entrepreneurs and self-employed businessmen, and provide whitelisting services to reduce intermediate links; for non-whitelisted customers, as longas they conrm their business entities and meet the standardized credit qualications on line, they can also enjoy the samecredit services with exible terms and repayment as they borrow. In the loan process, online application, intelligent approvaland independent signing are realized. Customers can carry out the whole process of online operation through mobile bankingand micro-banking channels, and the quota is issued in 5 minutes, and repayment is withdrawn online, which is convenient andquick, and greatly improves the e?ciency of small and micro services.
"Changzhi Loan" supports the development of auto parts companies
An auto parts enterprise, founded in 2021, the enterprise new auto parts production project, including productionworkshop and R&D office building, etc., new presses, shears, welding robots and other production and auxiliaryequipment, it is expected that the average annual output value of mu will reach RMB 9.09 million / mu. Thesettlement of the project can not only effectively strengthen the township's industrial sector, but also drivethe transformation and upgrading of the surrounding enterprises, and further promote the regional auto partsmanufacturing industry to the intelligent, technological development and transformation. The Bank actively dockedwith the enterprise, tracked the progress of the project through the whole process, and granted a credit of RMB 55million for the overall project, of which RMB 20 million was allocated for the special "Changzhi Loan" product for thetransformation and upgrading of the manufacturing enterprises, which can be used to obtain a subsidized interestrate of about 4%, effectively reducing the financial costs of the enterprise, and formulating a suitable repaymentplan in accordance with the actual situation of the enterprise to promote the smooth implementation of the project.The Bank has also formulated appropriate repayment plans according to the actual situation of the enterprises, thuspromoting the smooth implementation of the project. The Bank has explored in-depth and actively docked with theenterprise's needs for capital, settlement, bank notes and discounting, and the enterprise has recognized the Bank'sservices and designated the Bank as a long-term business partner.
Accelerating the digitization of micro and small services
The Bank continues to optimize the quality and efficiency of its processes by leveraging its digital advantages. The Bankcontinues to optimize its digital service system and continues to give full play to its digital strengths and optimize the quality ande?ciency of its processes to achieve the goals of " digital intelligence to attract ows ", "digital intelligence to control risks" and"intelligent back-o?ce".
Micro account managers visit professional markets and industrial villages
In-depth exploration of potential customers
The Bank focused on waking up 80,000 customers with outbound calls and successfully woke up 2,398 customerswith a balance of RMB 322 million. The Bank achieved in-depth exploration of potential customers internallyand customized the sale of specific products to meet the different needs of different customers. The Bank's"Emergency Loan" was sold to public customers, with a total of 1,568 households, RMB 1.328 billion granted andRMB 709 million utilized; the Bank's "Star Easy Finance" was sold to Pay by Code customers, with a total of 1,050households, RMB 153 million granted and RMB 93.82 million utilized; and the Bank's "Retail Asset" was sold tomortgage customers, with a total of 88 households, RMB 12.68 million granted and RMB 7.59 million utilized.
Optimization of service experience
The Bank creates a visual configuration of products and processes, establishes a customer-centric integratedcredit system, and introduces di?erentiated investigation processes and approval strategies for matching accountmanagers and customers at different levels. The Bank realizes senseless refinancing through non-repayablerenancing combined with star renancing, continuously optimizes the service process, advocates early renancing,cultivates employees' awareness of early renancing, and unies credit granting to avoid multiple investigations andapprovals, so as to comprehensively enhance the customer experience.
Creating a publicity atmosphere for digital
currencyThe Bank has launched a series of digital currencythemed publicity activities in various forms and withrich contents through various online and offlinechannels, covering the local and foreign regions.The Bank has equipped its business outlets withpromotional materials such as pull-tabs and foldingpages, released a series of tweets on "FrequentlyChatting Digital Currency Knowledge Class" throughits WeChat public number, WeChat Friend Circleand other media platforms, and carried out a livebroadcast of digital currencies on line to enablecustomers to better understand and accept digitalcurrencies, and to assist in the marketing of digitalcurrency products.
Landing rural revitalization agriculture-
related loansUnder the guidance of the Bureau of Agricultureand Rural Development, the Bank created a digitalRMB demonstration village, and issued a total of 108agriculture-related loans and green financial loanswith a total amount of RMB 558 million, providingstrong support for the rural revitalization of the digitalRMB demonstration village in Changshu.
The Bank's "Easy Equipment Loan" solution for technology-based SMEs
A science and technology enterprise is a small and medium-sized enterprise mainly engaged in the manufacturingof electronic components, semiconductor discrete devices, integrated circuit chips and products. It plans to put intofull production and upgrade in the second half of 2023, but there is a certain liquidity gap. Considering the actualsituation of the enterprise, the Bank recommended the "Easy Equipment Loan" product, and through in-depthcommunication to obtain the customer's approval, the Bank obtained a credit line of RMB 10 million within three daysand successfully withdrew RMB 5 million. Due to the government's increased e?orts to attract investment in recentyears, many introduced enterprises will initially invest in a large number of equipment, this part of the customeris exactly the potential customers of the Bank's equipment easy loan products, identify the key customers andaccurately recommend the Bank's advantageous products, to help small and micro-price customers to solve theirown di?culties and at the same time to promote the high-speed development of the business.
Supporting the development of the real economy
The Bank actively plays the role of the main nancial force, serves the real economy, responds to major national strategies,increases inclusive nancial support, continuously improves the quality and e?ciency of services, and assists the high-qualitydevelopment of manufacturing enterprises by supporting the iterative upgrading of the local manufacturing industry andinnovating the product system. On the one hand, it focuses on high-quality customers in the industry and increases its creditsupport services for advanced manufacturing clusters such as new-generation information technology, high-end equipment,new materials, biomedicine and high-end medical devices, new energy, and "strong industrial chains", "small giants" thatspecialize in specialties, and single-champion enterprises, etc. It also expands the credit support services for enterprises in themanufacturing industry. Credit support services, expanding the scale of medium- and long-term loans and credit loans in themanufacturing industry, and improving the quality and e?ciency of new credit investment. On the other hand, we make good useof the "nuclear weapons" for international business expansion, encourage foreign trade enterprises to match foreign currencynancing products with credit line support according to the background of import and export trade, and optimize the settlementand nancing integration for domestic trade enterprises by making full use of the advantages of domestic letters of credit, suchas "real trade background, low capital consumption, and adjusting the ratio of bills and loans". For domestic trade enterprises,the company makes full use of the advantages of domestic letters of credit, such as "real trade background, low capitalconsumption, and adjustable bill-to-credit ratio", to optimize the comprehensive settlement and nancing services.The Bank increases credit investment around the modern industrial pattern in Changshu area and innovatively launches the"Easy Equipment Loan" product, which is mainly for manufacturing small and micro enterprises that purchase equipment withinone year or intend to purchase equipment, and the funds can be used to provide borrowers with liquidity generated from dailyproduction and operation, and to replace the equipment mortgage loans of nancial leasing companies.
Digital RMB Improving Public-benet ServicesTaking the pilot work of digital RMB in Suzhou as an opportunity, the Bank expanding the multi-Scenario application of digitalRMB for the benet and convenience of the public under the principle of "one bureau, one department, one organization", andcreated a multi-scenario digital RMB ecosystem including digital government a?airs, nancial disbursement, retail stores, andmedical consultation. By the end of 2023, 85,727 personal wallets had been opened, 28,689 public wallets had been opened,5,662 digital RMB acquirers had been expanded, full coverage of local and foreign digital RMB business had basically beenrealized, and 5,874 digital RMB loans of various types had been issued, with a total amount of RMB 8.5 billion.Doing a good job in grassroots research
The Bank conducted high-frequency research on 42branches, 3 street communities, and 5 professionalmarkets and business districts in Suzhou by settingup a special research group on digital currency topromote the government's policies on digital currencywork at the grassroots level and to convey thedeployment of the Bank's work on digital currency,and at the same time actively listened to customers'requests and truly understood the pain and di?cultiesof the grassroots level in promoting the business ofdigital currency, so that we could collect samples foroptimizing the work on digital currency. Collectingsamples.
Digital RMB Smart Vegetable Market
Digital RMB Knowledge Classroom Broadcast Digital RMB Knowledge Classroom Broadcast
Realization of the entire process of digital
RMB loans online
Realization of the function of automatic conversionof RMB and digital RMB during the application of theBank's credit system, MCP, and Cloud Loan (onlinewithdrawal by customers) services, with the loanfunds directly disbursed to the customer's walletand combined with the trustee payment service.The realization of this function signicantly reducesthe length of digital RMB loan disbursement andprovides customers with a better digital currency loanexperience.
Changshu Bank takes it as its responsibility to provide better services tocustomers, actively promotes the deep integration of financial technology withproducts and services, continuously improves its online and offline servicecapabilities, continuously strengthens the protection of customers' privacy andinformation security and is committed to building a responsible bank.
Leveraging Technologyand Fostering AttentiveServices
Improving Science and Technology ManagementOptimizing Customer ExperienceStrengthening Information Security
Launched an intermediary business platform to integrate the Bank's internal intermediary business-typesystems, improve business management functions and innovative development modes, improve deliverye?ciency and reduce account risks.Promoted the construction of the risk control center, developed 148 models and 4,271 rules, which wereapplied to more than 90 di?erent business scenarios/products, such as credit risk and transaction risk.The online marketing middle o?ce builds digital marketing capabilities around account managers, realizingmulti-platform and multi-system interconnection of customer information and multi-directional recording ofcustomer interaction behaviors.The Bank has completed the launch of the digital cooperative o?ce platform, which has opened up internalmanagement systems such as OA, nance and human resources, and enhanced the cooperative o?cecapacity of the whole bank; the Bank has also launched the unied operation platform, which integratesthe business platforms such as Xiaoyan, MCP, and mobile halls, and improves the user experience andsystem synergies, and greatly improves the e?ciency of the marketing and business development.
Strengthening the institutional base
Improving Science and Technology ManagementIn 2023, the Bank took "improving quality and e?ciency, integratinginto the frontline, empowering by technology and practicinginternal skills" as the starting point, and successfully completed thecommissioning of Yangu Data Center, which, together with the heado?ce data center, the data center in the archive building and the o?-site disaster recovery center in Wuhan, constituted a two-locationmulti-center structure to support the Bank's future needs for rapiddevelopment of its business and further deepened the healthy andstable development of its business through the establishment of theintegrated service desk and the science and technology manager, aswell as the establishment of ve industry-technology agile teams. Inaddition, the Bank has established a comprehensive service desk, ascience and technology manager, a three-use engineering experienceo?cer and a TPC (technology, business, and organization) frontlinecommunication platform, and ve industry-technology agility teams tofurther deepen the fusion of business and technology and empowerhealthy and stable development of business.
The Bank continued to strengthen the construction of its nancial technology talent team, increase resource investment, andcontinuously consolidate the foundation of science and technology innovation to ensure the smooth realization of the strategicobjectives of the financial technology plan. In 2023, the Bank will promote the reform of the science and technology talentsystem, enhance the quality and e?ciency of recruiting, implement the sta? upgrading development system, and intensify thee?orts in sta? training and assessment, so as to further increase the stability and sustainability of the scientic and technologicaltalent team. The Bank will further enhance the stability and sustainable development of its scientic and technological talent team.
In 2023, the Bank formulated a plan for the development of nancial technology (2023-2026), proposing to steadily promote theconstruction of "big platforms and small applications" to empower the digital transformation of business; to focus on customers,promote the transformation of science and technology from "system construction" to "service operation", and from "functionrealization" to "experience design", and continuously improve the user experience. We will continue to enhance the servicecapability of the four platforms, including the integrated service desk and the technology manager, strengthen the innovationof nancial products, and further enhance the independent research and development capability of science and technology byconstructing a number of important projects and declaring invention patents or software copyrights.The Bank further strengthened its fintech business empowerment and fully enhanced its business digitization around thestrategic direction of the entire business in 2023.
Recruiting for
quality ande?ciency
Continuously broaden new recruitment channels, carry out internal competitions, etc., continuouslyimplement the "Thousand Talents Plan" for talent recruitment, focus on high-precision talentsfor talent recruitment, promote the implementation of the Thousand Talents Plan, acceleratethe introduction of scientific and technological talents through continuous broadening of newrecruitment channels, increasing the frequency of recruitment interviews, internal competitions,and encouraging internal referrals to improve the ratio of personnel from 211 and 985 prestigiousschools, replacing third-party companies with employee productivity, and cultivating scientic andtechnological talents with awareness of nancial risks and Internet thinking.
Through the mechanism of hierarchical classication and upgrading twice a year, it acceleratesthe development speed of excellent talents, and at the same time, through the competencyassessment, job duty combing, and job value assessment, it constantly conducts a ne inventoryof talents, and pulls employees around the organization's goals to continuously improve theirabilities and realize their self-worth.
Increase staff assessment efforts, in addition to the daily performance appraisal, increase thevarious types of special incentives, involving 8 categories of 19 special assessment; increasepersonnel training efforts, focusing on internal trainers, school recruiting management trainingstudents, school-enterprise cooperation groups for special training.
73%24.3%27%75.7%
MenWomen
In 2023,
Landing sta?upgrading andpromotiondevelopmentsystem
science andtechnologyprofessionals
the gender ratiowas about
3:1
the annual investment in scienceand technology was RMB
millionmaster's degreebachelor's degree
Increase sta?training andappraisal
Important Achievements of Changshu Bank's Technical Invention Patents and Software Copyrights (Part)
ISO27001 CerticationISO20000 Certication
CMMI Maturity Level 3 Certication
The First "Changyin Cup" Digital Finance Innovation Competition
In order to actively respond to the requirements of our country to accelerate the construction of digital economy,carry forward the "four dares" spirit of "dare to do, dare to break through, dare to do, dare to be the first", andcomprehensively promote the digital transformation, the Bank organized the rst "Changyin Cup" Digital FinanceInnovation Competition, aiming to nd the best cases of digital transformation, activate data assets, and cultivatea group of digitally minded employees. The theme of the rst Digital Finance Competition is to focus on the Bank'sdigital transformation, take the integration of technology and business as a link, and promote the application ofinformation systems, data assets, and digital thinking throughout the bank.
patents
for system-related nationaltechnology inventions
As of 2023, the Bank has obtainedDuring the year, the Bank obtained
The Bank continuously improves its information management level according to the requirements of management systemstandards related to information technology and information security, and actively applies for the industry's technologycompetence system assessment. The Bank's information security management system has passed ISO27001 certication, itsinformation technology service management system has passed ISO20000 certication, and the project management capabilityof its nancial technology headquarters has passed CMMI maturity level 3 certication.
Improvement of scientic and technological qualications
Protection of intellectual property rights
The Bank continuously strengthens the protection and management of intellectual property rights in accordance with theMeasures for the Management of Information Technology Intellectual Property Rights of Jiangsu Changshu Rural CommercialBank, actively applies for invention patents or software copyrights for relevant innovative products, timely protects the legitimaterights and interests of technological employees, and enhances the enthusiasm of nancial technology work. In 2023, the Bankissued the Management Measures for the Financial Technology Innovation Fund of Jiangsu Changshu Rural Commercial BankManagement Measures, which set up special rewards for invention patents as a supplement to the performance appraisal,encouraging employees to research and develop new technologies and products in a more in-depth manner, so as to improvethe Bank's technological innovation capability and market competitiveness.
softwarecopyrights
invention patent
software copyrights
Benchmarking of Aging-Friendly location--Shajiabang Sub-branchChangshu Bank Shajiabang Sub-branch adheres to the parallelism of traditional services and intelligent innovation,focuses on the high-frequency nancial needs of the elderly, helps the elderly to get on the "digital express", and givesthe elderly a greater sense of access and happiness in the process of enjoying nancial services.
Strengthening the standardization of services for the elderly: Focusing on nancial
service scenarios for the elderly, it has set up work plans or systems for ageing-friendlyservices, including service guidelines, emergency response and complaint handlingsystems.Strengthening specialized training for employees in elderly-friendly services:
Improving the content of training for practitioners in elderly-friendly services, strengtheningtraining in consumer protection content such as solving common di?culties encounteredby the elderly in the use of smart technologies, and preventing illegal fund-raising andtelecommunication network fraud, so as to enhance the level of elderly-friendly servicesand emergency response capabilities.
Optimizing the aging service process in outlets: We focus on the quality of services for
the elderly and other special groups, and further improves the quality and e?ectiveness ofaging services in terms of consultation and guidance, counter services, humanistic care,and protection of rights and interests.Improvement of ageing-friendly service facilities: Starting from the special situation ofelderly customers, we have created the Red Elderly Public Welfare Zone and improvedthe facilities to help the elderly, including the conguration of special seats for the elderly,presbyopia glasses, magnifying glasses, first-aid medicine kits, wheelchairs, crutches,umbrellas, professional blood pressure meters and other equipment to help the elderly,and reasonably equipped with enlarged fonts for the elderly version of the commonlyused business descriptions, manuals of nancial knowledge, newspapers, magazines andreading materials such as red books, and so on.
Optimization of online services
On-line Enterprise Comprehensive Financial Service Platform
Innovative Scenario Services
Upgrading the intelligent operation services of the branch
Creating benchmarks for elderly-friendly locations
The Bank is committed to providing customers with the highest quality services and continuously optimizing the serviceprocess with innovative means of information technology in order to enhance customer experience. We continue to improve thecomplaint handling mechanism, standardize the complaint acceptance and disclosure process, and are committed to enhancingthe e?ciency and quality of complaint handling to ensure a better service experience for our customers.
The Bank took multiple measures to enhance the e?ciency of business processing and optimize customer experiencethrough making o?ine services online. The Bank has enriched the functions of remote video center and accessed sixnew video services, such as face-to-face signing of the rst drawdown of small and micro loans and face-to-face signingof the maximum guarantee contract; realized on-line booking of changes and cancellation of public accounts to optimizethe process of public services; built the micro-banking on-line queuing system, real-time reminders of number pickup,notication of arrival, etc.; and docked with the ACRM system to notify the manager of the management of the accountof the arrival of the VIP customer.The Bank completed the construction and comprehensive promotion of the Enterprise Comprehensive FinancialService Platform (the new version of Enterprise Internet Banking), which e?ectively enhanced its business, marketing,integration and service capabilities, fully protected the safety of customers' funds through the use of security controls,digital certicates, key authentication and other technologies, maintained the safe and stable operation of the EnterpriseInternet Banking on a daily basis, and provided more online support for the work of enterprises, and won the "Nineteenth(2023) Annual Event of Joint Digital Finance Promotion" Best Security Award for Enterprise Digital Finance.For the digital operation and management of chambers of commerce and associations, we have launched the "GoodHelper" platform, which provides six basic services for chambers of commerce and associations, including membershipmanagement, information management, activity management, supply and demand management, expense managementand financial services, through the customized solution of "small program + back-office management system".management, activity management, supply and demand management, expense management and nancial services.Creating digital employees, transforming and completing 50 transactions at the counter to realize automatedidentification of customer signatures online; applying face recognition and OCR technology, combined with thewhitelisting mechanism, to realize automated authorization of customer detail inquiries, which greatly reduces theworkload of authorization at branches and shortens the waiting time of customers;In 2023, we successfully create ve elderly-friendly locations, carry out the aging transformation of smart counters, andput on-line the caring mode; add the ngerprint entry function to e?ectively solve the problem of elderly customers whoare unable to handle transactions on the equipment side because they do not know how to sign. We have also launchedthe "Winning in the Hall" program to enhance the service capability of its employees through lectures and on-siteintroduction; it has set up additional service teams in the halls, done a good job in the division of roles, and implementedthe duties of the positions to ensure the continuity and smoothness of the customer service, and to maximize theprovision of the "full-process accompaniment" service to the elderly people who are in need.
Optimizing Customer Experience
Enhancing the o?ine business o?ce experience
Elderly friendlyShajiabang Sub-branch
A store-within-a-bank supermarket
"Bank & Supermarket" Cooperation with Changkelong
In response to the Department of Commerce's action to buildthe county commercial system and support rural revitalization,as Changshu people's "own bank" and "own supermarket", ourBank enters into a comprehensive strategic partnership withChangkelong by leveraging the strengths of both parties interms of branches, channels, personnel, and technology. Thisis the first time we have engaged in an all-around strategiccooperation. Both parties carry out a "bank + supermarket"model where each entity hosts the other within their physicallocations. As a result, we have opened 5 "bank-within-a-store" branches and 3 "store-within-a-bank" supermarketsthroughout the year. This collaboration enables customeracquisition of our Bank, benets for customers, and prots forthe supermarket, creating a tripartite win-win situation.
LoansBank Cards
Personal FinancialInformation
Savings
Debt Collections
Others
Agency Services
Other Intermediary
Services
Payment Settlement
16.76%
5.00%
4.12%
3.24%
0.59%
0.29%
0.29%
65.59%
Changshu Bank's Complaint Composition by Business Category in 2023
4.12%
Changshu Bank 2023 Complaint Reason Distribution
Complaints arising from the management system, business rules,and processes of nancial institutionsComplaints arising from debt collection methods andmeansComplaints arising from service attitude and qualityComplaints arising from pricing and chargesComplaints arising from nancial institution service facilities, equipment,and business systemsComplaints arising from marketing methods and meansComplaints arising from the right to self-choiceComplaints arising from consumer information securityComplaints arising from consumer fund security
76.18%
6.18%
4.12%
3.53%
2.94%
2.65%
2.06%
1.76%
0.59%
Changshu Bank 2023 Composition
of Complaints by Region
HeadquartersDepartments
Local Institutions
Non-local
Institutions
14.40%
19.70%
65.80%
Changshu Bank Complaint Handling Process
Complaint Handling
Complaints are received by the head o?ce, customer service
center and branches
In 2023, our Bank earnestly implemented the relevant regulations on complaint management of the regulatory authorities andcontinued to improve the complaint handling mechanism to protect the legitimate rights and interests of nancial consumers.First, we have optimized the complaint handling process by establishing a dedicated consumer complaint handling workinggroup to coordinate, implementing a tiered classification management system for consumer complaints (ordinary, complex,urgent, signicant), clarifying the complaint handling processes across various channels, and using a combination of ‘rst-pointresponsibility, assigned handling, and escalated management’ to investigate, verify, and handle consumer complaint matters.Second, we have established a consumer complaint assessment team to determine the nature of the complaints. For thosecomplaints that are deemed valid, we conduct a ‘two-level upward accountability’ and ‘dual-track handling’ process, deductingassessment points from the responsible parties, in order to raise the level of attention paid by all units to complaints and reports.In 2023, our Bank handled a total of 340 nancial consumer complaints. In 2023, the handling rate of the complaints was 100%,and the satisfaction rate of the handling reached 97%.
Enhancing complaint management
the handling rate of thecomplaints was100%the satisfaction rate of thehandling reached97%
In 2023,
our Bank handled a total of
nancial consumer complaints
Complaint ReviewRegister and transfer the complaints to relevant departments for
review through a standardized complaint system
Complaint processing
Functional departments will investigate and verify the complaintand provide feedback to the customer within ve working days
Case Closure and Archiving
Summarize and analyze within the specied time frame, andregularly report to the entire bank on the status of complaint
resolution
Organizing Cybersecurity Month Activities
Promoting cybersecurity awareness throughmultiple channels, at various times, and frommultiple perspectives
Internet security awareness education activities are carried out in the form of thematic on-sitetraining, special security self-inspection, online and o?ine knowledge popularization, etc., to enhanceemployees' awareness of typical risk self-prevention:
By promoting cybersecurity awareness through multiple channels, at various times, and from variousperspectives, we strengthen employees’ ability to identify and respond to daily cybersecurity risks.
Carrying out cybersecurity training for all sta?:
Carrying out cybersecurity awareness training for all full-time (part-time) IT staff of the Bank,analyzing typical cybersecurity incidents and preventive measures, etc., with a total of more than60 on-site training sessions.★Emphasis on customer privacy protection
The Bank has further clarified its data security management responsibilities in accordance with the "Measures for DataClassification and Hierarchy Management", continuously strengthened the construction of information security and privacyprotection, enriched the overall strategy, improved the management capability, and done a good job in the technicalmanagement of information security and privacy protection in the nancial industry. The Bank attaches importance to customerprivacy protection, organizes external personal information protection review and assessment work every year, and improvesthe Privacy Policy of Jiangsu Changshu Rural Commercial Bank Co., Ltd. In accordance with the formulated "Measures forthe Administration of Personal Financial Information Security", the Bank requires standardized user informed consent for anumber of channels involving personal information security, such as Changshu Bank Mobile Banking, Changyin Life, FeiyanCode Payment, Internet Banking, etc., and informs users of the methods and scopes of personal information collection, useand storage by means of express reminders, and makes lawful and reasonable use of users' private information to enable thetransmission of users' information in a safe and controllable environment. There were no major incidents related to informationsecurity and privacy protection during the year.In 2023, the Bank further strengthened the management of personal financial information protection by establishing the"Personal Financial Information Protection Indicator Evaluation System", formulating 13 first-level indicators, 57 second-level indicators and 150 indicator requirements in three aspects, namely, rules and regulations, security technology and majorbusiness areas. We have organized 15 departments across the Bank to conduct gap analysis of personal nancial informationprotection, and formulated 16 enhancement measures in the areas of personal financial information classification andhierarchical use management, life cycle technology management of personal nancial information, as well as mobile Internetapplications and sales business.Enhancing information security awareness
Changshu Bank's "1+N" Cybersecurity Awareness Education System
Our Bank attaches importance tothe enhancement of employees'information security awarenessand adopts the "1+N" approach tocontinuously carry out cybersecurityawareness education. In 2023,our Bank organized more than60 on-site training sessions oncybersecurity for our employeesand organized a cybersecurityknowledge test for our entire sta?,covering more than 6,000 people.
Changshu Bank Conducts Cybersecurity Awareness Training 2023
N
The Bank attaches great importance to the protection of user privacy and information security, and continuously optimizes itstechnical architecture, enriches its policy system, and enhances its management capabilities in order to achieve continuousimprovement in the technical management of information security and privacy protection across the Bank.
Strengthening Information Security
covering more than6,000
people
In 2023, our Bank organized more than
on-site training sessions on cybersecurityfor our employees and organized a cybersecurityknowledge test for our entire sta?
Special self-inspection on internet security:
Through the internal "terminal security self-inspection system", the Bank carries out securityinspection on the use of o?ce terminals, and the IT personnel of each organization follow up andreport on the rectication situation after problems are found, and rectication is completed andreported immediately when non-compliance is detected.The combination of online and o?ine popularization of cybersecurity knowledge:
Promote electronic publicity materials related to the theme “Cybersecurity, Everyone’sResponsibility” through the WeChat Official Account; continuously broadcast cybersecurityawareness videos on TV screens at various branches; display cybersecurity slogans onLED screens at branches; set up cybersecurity poster displays in employee canteens and atmain entrances to popularize legal regulations; simultaneously, organize a comprehensivecybersecurity knowledge test for all employees, covering over 6,000 people.
★
★
Regular release of online journals:
Publish 13 issues of cybersecurity education journals, covering topics such as preventingtelecommunications fraud, phishing emails, ransomware attacks, and data security from internalinformation leaks.Conducting cybersecurity drills:
Organized a phishing email exercise to e?ectively test the organization’s and personnel’s abilityto command and respond to cybersecurity emergencies.
Active participation in cybersecurity awareness events:
Created a video piece on “Personal Information Protection Security Knowledge and ProtectionSkills” to participate in the "Cybersecurity, I’m Involved" event organized by the Office ofthe Changshu Cyberspace Affairs Commission and the "2023 Financial Technology ExpertCompetition".
★
★
★
With the acceleration of global climate change response actions, our Bankhas actively responded to the national strategy of carbon peaking and carbonneutrality, fully utilized our regional and industry advantages, and proactivelyassumed our environmental and social responsibilities. We have strengthenedthe identification and management of environmental and social risks, fullyimplemented a green and low-carbon operation model, and vigorously developedgreen financial business. In response to the challenges of climate change,we continue to explore new opportunities for green development and look fore?ective paths in line with sustainable development.
Promoting Low-CarbonTransition and Building aGreen Bank
Developing Green FinancePromoting Green OperationsResponsible Sourcing
53542023 CSR REPORTCHANGSHU RURAL COMMERCIAL BANKDeveloping Green FinanceUtilizing our financial advantages, credit advantages and information product advantages, our Bank formulated the "GreenFinance Development Strategy (2020-2025)". This strategy leads the entire Bank in providing loan support for energyconservation, emission reduction, and urban infrastructure projects. We integrate the prevention of environmental and socialrisks with the accelerated promotion of green business development and the enhancement of social responsibility to form thethree major tasks of the green credit development strategy, e?ectively supporting the development of green nance business.
Strengthening environmental and social risk management
Strengthening policy leadershipIn 2023, our Bank issued the "Guidelines for Corporate Business Work for 2023", specifying the needto develop green finance and contribute to green development. Our Bank gives priority to supportinggreen environmental protection enterprises such as clean energy and energy conservation and emissionreduction enterprises, while implementing a one-vote veto system for environmental protection, restrictingaccess to resource-based enterprises with excess capacity or high pollution and energy consumption orenvironmentally non-compliant enterprises, and resolutely withdrawing from our stock of customers thatdo not meet environmental protection standards. Under the guidance of industrial policies, we will increasefinancial support for green industries that support carbon peak and carbon neutral goals, and continueto deepen the strategy of rural revitalization: we will pay attention to the enhancement of the rural livingenvironment, focusing on the key points of "ecological beauty, environmental beauty, and humanisticbeauty", and continue to assist key projects such as " Liveability in a Thousand Villages", the constructionof "High-standard Ponds", and the remediation of water pollution, matching the special products such as"Rural Loan", "Rural Boosting Loan", and "Water Conservancy Loan" to comprehensively enhance theconstruction of infrastructures and rural living environments, and ensure that the growth rate of the Bank'sgreen loans will be no less than the growth rate of the Bank's various loans in 2023.
Based on the relevant spirit of the Green Finance Guidelines for the Banking and Insurance Industry issuedby the China Banking and Insurance Regulatory Commission, our Bank incorporates environmental, socialand governance requirements into the credit risk management process, focuses on realizing good socialand environmental benets, and leverages its nancial strength to better support the green and low-carbontransformation of society.In 2023, the Bank carried out in-depth quantitative analysis of environmental risks. In 2023, the Bank'sinternal credit ratings of enterprises affected by environment-related policies and their own EIAs weretransferred to the changes in the internal credit ratings of the enterprises, reflecting the changes inthe probability of default of the subjects. Under the effect of policy tightening, failure of EIA and otherunfavorable factors, the overall internal ratings of the relevant customer groups will face a downward trend,and the total expected default amount of each grade calculated based on the "probability of default timesloan amount" will be enlarged, which reects the extent of the impact of environmental risk on the quality ofassets.For industries such as chemical, printing and dyeing, and non-metallic mineral products, which aresusceptible to environmental risks, our Bank conducted sensitivity analysis of corporate environmentalfactors in 2023. We assumed that the customers with ve levels of classication as normal and concernedwere a?ected by factors such as energy conservation and emission reduction policies and non-compliancewith environmental assessment standards, and assessed the extent to which these factors would a?ectthe quality of our Bank's credit assets under mild, moderate and severe scenarios, i.e., scenarios in whichthe internal credit ratings would drop by 2, 3 and 4 levels, respectively. The results of the analysis showedthat since our Bank's credit resource allocation has always been tilted towards industries and enterpriseswith low energy consumption, pollution and emissions, the overall scale of credit assets susceptible toenvironmental factors is limited, and the expected risk of new defaults is generally controllable underextreme circumstances.
Green nancial product innovationBased on the development concept and business characteristics, the Bank continued to promote the innovation of diversiedgreen financial products and launched a series of standardized loan financing models and low-carbon financial productsfocusing on the green nancing needs of "Agriculture, Rural Areas and Farmers" and small and micro enterprises. As of the endof 2023, our Bank's green credit balance amounted to RMB 2.627 billion, an increase of RMB 351 million, or 15.41%, from thebeginning of the year, and the number of green credit accounts had reached 142, a rise of 39 accounts compared to the start ofthe year.
As of the end of 2023,
Pre-loanInvestigation
Post-loanManagement
CreditApproval
Our bank strengthens communication with local environmental protection departments, regulatoryauthorities, news media, and stakeholders of loan customers (projects). We understand thecompliance status of environmentally-related legal requirements for credit enterprises and proactivelyidentify environmental and social risk factors of customers (projects). We monitor the implementationof related credit management requirements, as well as the recording of enterprise environmentalprotection labels into the management, in relation to major environmental risk events within ourjurisdiction. For customers found to have environmental protection issues (or potential hazards),we use the artificial early warning function of the risk warning system to provide warning promptsand take targeted control or mitigation measures. This e?ectively controls and avoids environmentaland social risks of customers (projects), as well as potential credit and reputational losses. We alsostrengthen the frequency of post-loan inspections for environmentally risky customers.
Our bank has established an “express lane” approval mechanism for green loan businesses andcustomers that comply with green, low-carbon, and circular economy principles. We provide agreen channel for credit approval, adopt parallel work between review personnel and customermanagers, and advance loan review processes. We have established a business managementmodel that integrates front-end marketing promotion with mid-end credit approval. By consideringthe overall project risks, including environmental and social impacts, and other favorable factors,we propose nal loan plans and determine reasonable, e?ective, and operational loan conditionsand management requirements. Through the establishment of a “fast track” loan review model, wesimplify credit application materials for high-quality green nancing projects, streamline the creditapproval process, and adopt a tiered and classied credit granting approach to improve approvale?ciency. We have implemented a policy where credit approval for loans under RMB 15 million is tobe completed within 1.5 working days, and for loans above RMB 15 million, within 5 working days.
Conduct a comprehensive investigation and assessment of the environmental and social impacts ofthe client and their projects. Gain an understanding of the client’s historical information, current status,and potential issues related to environmental and social risks. Timely and accurately identify “greenloans” in the credit system. Focus on investigating the actual situation of corporate pollution dischargeand the holding of relevant permits.Strictly review the necessary conditions for the commencement of project construction (such ascompliance with industrial policies and market access standards, project review and approval, orfiling procedures), and pay attention to whether the approval or authorization authorities have thecorresponding authority.Emphasize that new projects must comply with national industrial policies and development trends,and the project’s environmental assessment should match the overall requirements of the planningenvironmental assessment.
our Bank's green creditbalance amounted to RMB
2.627
billion
an increase of RMB
millionfrom the beginning ofthe year
the number of greencredit accounts hadreached
a rise of
accounts
compared to thestart of the year
Type of LoanPurpose of LoanProduct Information
Sewage Loan
Borrowers who have obtained andconrmed their emission rights inthe form of emission permits fora fee apply to our Bank for RMBworking capital loans for their normalproduction and operation.
Mainly used for theenterprise's energysaving and environmentalprotection renovation andthe nancial needs arisingfrom daily production andbusiness activities.
The maximum loan amount for a singleaccount shall not exceed RMB 20 million,and in principle, the maximum amount shallnot exceed 70% of the appraised value ofthe sewage rights held by the enterprise; thesecurity method shall be in the form of credit,and the sewage rights held by the borrowershall be added as collateral security.
JiangsuCarbonFinancing
Liquidity loans granted by the Bankto agriculture-related, small andmicro and private enterprises in thedirectory of green enterprises withkey support from the central bankfunds in Jiangsu Province.
Mainly used for thenancial needs of energy-saving and carbonreduction projects ofenterprises, or thenancial needs arisingfrom the daily businessactivities of energy-savingand carbon reductionenterprises.
The interest rate of the loan is xed, with theweighted average interest rate of the principleloan not exceeding 5.5% and the interest rateof a single loan not exceeding 6% (excluding6%), and the approval mechanism of thepreferential interest rate will be implemented forenterprises with signicant carbon reduction.The guarantee method can be either credit-based or a combination of mortgage, pledge,guarantee, or any other forms of collateral.
EnvironmentalProtection
Loan
A nancial product issued byour Bank to the borrower, jointlyestablished by the Department ofFinance, the Department of Ecologyand Environment and the RuralCredit Union of Jiangsu Province,to provide loan credit enhancementand risk compensation for pollutionprevention, ecological protection andrestoration, environmental protectioninfrastructure construction, andenvironmental protection industrydevelopment projects carried outby enterprises in Jiangsu Provincethrough the establishment of anecological and environmentalprotection project loan riskcompensation fund pool.
Can be used for energysaving and waterconservation projects,ecological protectionand restoration projects,resource recyclingprojects, pollutionprevention and controlprojects, renewableenergy and clean energyprojects, energy savingand environmentalprotection serviceprojects, and otherenvironmental protectionprojects approved by theProvincial AssessmentCenter.
The maximum loan amount shall not exceed50 million RMB; the term of a working capitalloan shall not exceed 3 years, while the termfor xed asset loans or project loans shall notexceed 5 years. The interest rate for the loanshall not exceed the Loan Prime Rate (LPR)for the corresponding term of the most recentmonth plus 80 basis points. The guaranteemethods may include mortgage, pledge,guarantee, or credit-based methods, eitherindividually or in combination.
"Jiangsu Carbon Financing" supports the production of wind power enterprises
A machinery manufacturing company is mainly engaged in the production and sales of wind turbine generatorbase and supporting components, air condensers, and hydraulic generator base and supporting components. Thecompany has established a comprehensive quality control system in aspects such as order management, technicaldocumentation, supply chain management, raw material and auxiliary material incoming inspection, productionprocess scheduling, process quality control, equipment management, and data collection and analysis. Over theyears, the company has been based in the new energy industry, achieving a full process closed-loop control fromsupplier evaluation to raw material incoming inspection, product process control, product acceptance, and shipment.This customer had a capital gap of RMB 2 million in the production process, which was used to purchase rawmaterials needed for production. After learning about the company's nancing needs through visits, the customermanager of this bank actively recommended the "Jiangsu Carbon Financing" product to ensure the company enjoyedthe most favorable loan interest rate. Through service docking, RMB 2 million of "Jiangsu Carbon Financing" wassuccessfully granted to the enterprise with an annual interest rate of 3.85%, successfully solving the urgent needs ofthe enterprise.
Promoting green investmentThe Bank integrates the development of green finance,fulfillment of social responsibility and sustainabledevelopment of the Bank, and actively increases greeninvestment. 10 new green bond investments were madein 2023, with a total investment amount of more than RMB893 million; as of the end of 2023, the green bond holdingsamounted to RMB 959 million, an increase of RMB 512million, or 114.54%, compared to the start of the year.
new greenbond investmentswere made in 2023
a total investment amountof more than RMB
million
On January 19, 2023
The Bank successfully invested in 2023 Industrial and Commercial Bank of China Limited,Hong Kong Branch Green US Dollar Financial Bonds in the amount of US$19.96 million,with a coupon of 4.5%, a yield to maturity of 4.571% and a maturity period of 3 years, withthe funds being used for the purpose of green assets under the green bond framework.
On February 8, 2023
The Bank successfully invested in Wuxi Taihu New City Asset Management Co., Ltd.'s 2023private o?ering of green corporate bonds (Phase I) for professional investors in the amountof RMB200 million with a yield of 4.1% and a maturity of 3+2 years. The proceeds from thecapital term bonds, after deduction of issuance costs, will be utilized for the construction andoperation of the Wuxi Taihu Bay Environmental Enhancement and Improvement Project.
On March 28, 2023
The Bank successfully invested in 2023 CITIC Bank Green Financial Bonds (Series I)in the amount of RMB 0.05 billion with a yield of 2.79% and a maturity of 3 years. Theproceeds from this bond will be used for green industry projects as stipulated in the GreenBond Endorsed Projects Catalogue (2021 Edition) in accordance with applicable laws andregulatory approvals.
On May 31, 2023
The Bank successfully invested in 2023 China Construction Bank Corporation SydneyBranch Green US Dollar Senior Bonds in the amount of $15,964,000 with a coupon of 4.5%and a yield to maturity of 4.5811% with a maturity period of 3 years, and the funds were usedfor the renancing of existing debt.
On July 3, 2023
Our Bank successfully invested in the 2023 Bank of China Limited New York Branch GreenUSD Subordinated Bonds, with an investment amount of $1.978 million, a coupon of
4.625%, a yield to maturity of 5.0681%, with a maturity of 3 years. The net proceeds from
the bond issuance will be used by the settlement institution to fund and/or renance qualiedenvironmental protection projects as dened in the company's Sustainability Series BondsManagement Statement.
On October 25, 2023
The Bank successfully invested in the Agricultural Development Bank of China's greennancial bond (series 2) for 2023 in the amount of RMB 50 million with a coupon of 2.41%and a maturity of 2 years, and the funds raised will be used for the Agricultural DevelopmentBank of China's support of the project loan placement for biodiversity conservation.
Changshu Bank's Green Operations KPIs (2023)
202120222023Indicator unit
Gasoline consumption of self-owned vehicles
of the Bank
608,831.90309,567.59356,603.10 LNatural gas consumption of the Bank123,75273,999.7385,318m
Total purchased electricity consumption31,104,67933,389,60536,626,419kWh
Total water consumption174,663198,170191,842metric tonPaper saved by electronic bills46.958.7960.3010,000 piecesTotal annual greenhouse gas (GHG)emissions (Scope I + Scope II)
23,483.9524,328.3926,733.10ton of CO
eTotal annual comprehensive energy
consumption
4,641.314,534.514,997.89ton of coal equivalent
Promoting Green OperationsWith the construction goal of building an eco-friendly bank, our Bank promotes resource-saving measures such as paperlesso?ce and intelligent lighting management, optimizes waste disposal, and innovates in photovoltaic power generation pilots tocontinuously promote the green and low-carbon transformation of our own operations.
Paperless o?cesBased on nancial technology, the Bank continues to promote the paperless and intelligent process of business and o?ce,continuously enriching the counter for paperless business scenarios, improving the recycling rate of o?ce supplies, and reducingthe generation of o?ce supplies waste.
ApproachResults
PaperlessCounter
Paperless transformation of over-the-countertransactions.
In 2023, the number of paperlesstransactions was 4.26 million, accountingfor more than 87.75% of the counterbusiness size. Nearly 22,100 piecesof paper and about 44,300 businesscerticates were saved.
PaperlessArchive
The electronic archive system separates system datafrom image storage to re-duce the pressure on thesystem server and realize uniform, standardized, ande?cient management of archive image data.
In 2023, about 13.29 million copies ofprinted paper lists were saved.
On October 25, 2023
The Bank successfully invested in 2023 Industrial and Commercial Bank of China Limited,Hong Kong Branch Green US Dollar Senior and Subordinated Bonds in the amount ofUS$15,970,000 with a coupon of 5.375% and a yield to maturity of 5.45% and a maturityof 3 years. The net proceeds from the issuance of bonds will be used by the settlementinstitution to fund and/or renance qualied environmental protection projects as dened inthe company's Sustainable Series Bonds Management Statement.
On November 26, 2023
The Bank successfully invested in 2021 ICBC Financial Leasing Limited Green Dollar Seniorand Subordinated Bonds in the amount of $19,480,000, with a coupon of 2.25%, a yieldto maturity of 5.7% and a maturity period of 3 years, with net proceeds from the issuanceof the Bonds to be used by the settlement institution to finance and/or refinance eligibleenvironmental projects as dened in the company's Sustainable Series Bonds ManagementStatement.
On December 21, 2023
The Bank successfully invested in 2023 Bank of China Limited, New York Branch GreenDollar Subordinated Bonds in the amount of $3,920,000, with a coupon of 4.625% and ayield to maturity of 4.77%, with a maturity of 3 years, and the net proceeds from the issuanceof the Bonds will be used by the settlement institution to nance and/or renance eligibleenvironmental Projects.
On December 21, 2023
Our Bank successfully invested in 2020 China Construction Bank Corporation New YorkBranch Green Dollar Subordinated Bonds in the amount of $7.25 million with a 1.25%coupon, 5% yield to maturity and a 2-year maturity, with the net proceeds from the issuanceof the Bonds to be used by the settlement institution to finance and/or refinance eligibleenvironmental projects as dened in the company's Sustainable Series Bonds ManagementStatement.
SupplierAdmission
SupplierManagement andEvaluation
The production enterprises or businesses that supply products must meetnational, industry, technical, safety, and environmental protection standards.
A graded management system is implemented for suppliers. For suppliers thathave been included in the Bank’s gray list or black list, the procurement o?cerefuses to allow them to participate in the Bank’s procurement projects.
Online Slips
The printing channels for corporate slips are increased.Online channels support the printing of online bankingand web slips.
In 2023, the online slip rate reached
77.46%, reducing the printing of 8.68
million paper documents.Online AccountChecking
Account checking channels are increased. Corporateinternet banking, corporate mobile banking, o?cialwebsite, and WeChat channels are available.
In 2023, a total of 603,000 electronic bills
were issued, representing 99% of the full
volume of bills.Online Reviews
Due diligence reviews for corporate account openingcan be completed online. Account manager can registersurvey information on the mobile terminal. On-site photoshooting is supported. The generated image data will beautomatically sent to the account le.
In 2023, 13,800 surveys were conducted
online, reducing the printing of paper
materials.
OnlineApprovals
The approval process for non-counter businesstransaction limit adjustments was transferred to anonline format, supporting intelligent service counters,mobile lobbies, unied operational platforms, andXiaoYan APP channels for initiating online approvalprocesses for non-counter business transaction limitadjustments.
In 2023, a total of 12,660 online approvalswere completed.
Optimization of energy use structureIn 2023, our Bank continued to advance the digital and intelligent transformation of safetymanagement, piloting the construction of a comprehensive safety management platformand a smart fire protection system. We completed the installation of photovoltaic powergeneration projects at 6 branches, bringing the total to 8 branches with installed photovoltaicpower generation systems by the end of 2023. The actual installed capacity of photovoltaicpower generation at branches in operation reached 378.66 KW, with an annual electricitygeneration capacity of approximately 391,100 degrees, saving costs of RMB 241,500.
Building a Green Data Center
The Bank has built a green data center, Yangu Data Center, which is planned as a whole and constructed in phases,with a nal design PUE of ≤1.4. Responding proactively to the national call for energy conservation and emissionreduction, the Bank follows the design concept of a green data center and adopts a standardized, modular layoutprocess plan to achieve " High-e?ciency universal and exible layout", adopting high-e?ciency electrical technologyarchitecture, and adopting high-energy-efficiency equipment for the power supply and distribution systems toenhance the power supply e?ciency. The application of modular intelligent energy-saving lighting system has wonthe "2023 Cloud Computing Center Science and Technology Excellence Award" issued by China Electronics EnergySaving Technology Association.The air-conditioning and ventilation system of the center adopts the technical route of making full use of naturalcooling, adopts uorine pump dual-system precision air-conditioning, and enhances the e?ciency of the refrigerationsystem through modular machine rooms and closed cold channels to reduce the energy consumption of refrigeration;and realizes "carbon neutrality" in energy consumption through the procurement of green power and the citation ofphotovoltaic power generation, and so on.
Responsible SourcingThe Bank has further improved the regulational support around supplier management such as screening, admission, reviewand evaluation of suppliers. In 2023, the Bank updated the “Regulations for Centralized Procurement Management (Trial)”,the “Regulations for Centralized Procurement Review Management (Trial)”, the “Regulations for Centralized ProcurementReview Personnel Management (Trial)”, and the “Rules of Procedure for the Centralized Procurement Management Committee(Trial)”. These revisions further rene the sustainable admission requirements for suppliers, detailed process management, andstrengthen regular reviews, conveying the Bank’s support and advocacy for sustainable procurement behaviors to suppliers. In2023, the Bank had 267 centralized procurement suppliers, of which 205 passed environmental and social-related audits. Thenumber of suppliers increased by 11 in 2023, and the number of suppliers that passed environmental and social-related auditsincreased by 23.The Bank implements a list-based, graded, and dynamic management system for suppliers, categorizing them into dynamicmanagement suppliers and strategic cooperation suppliers, continuously optimizing the supplier structure, and controllingsupplier risks.
Yangu Data Center
Dynamicmanagementsuppliers
Establishing of e?ective competition mechanisms for suppliers o?ering more standardizedand substitutable products.
Establishing strategic partnerships with suppliers of core products directly related to theBank's production and operations.
Strategiccooperation
suppliers
At CRC Bank, we adhere to the core values of “inclusive finance, responsiblebank.” As part of our commitment to these values, we prioritize safeguarding therights and interests of our employees, and we play an active role in social welfareand charity. We believe that by fulfilling our social responsibility, we can helpimprove the livelihoods and well-being of people, bringing happiness to both ouremployees and the communities we serve.
Fostering the FeiyanCulture and AssumingResponsibility
Caring for EmployeesConsumer ProtectionParticipating in Social Welfare
At CRC Bank, we fully protect the legitimate rights and interests of our employees and are committed to diverse and equalemployment practices. We strictly abide by the Labor Law and the Labor Contract Law of the People’s Republic of China,prohibit the use of child labor and forced labor, and strongly oppose any form of discrimination based on age, gender, andregion. In 2023, we renewed and perfected our system and measures for recruiting and selecting talents, and organized campusrecruitment and went to Peking University, Shanghai Jiao Tong University and other universities to hold campus seminars toattract high-quality talents from universities.
We prioritize the growth and development of our employees and o?er a range of development opportunities. In April 2021, theBank established the Changyin School, which o?cially opened in 2023. At the beginning of its establishment, the School set upfour centers: Culture Center, Professionalism Center, Leadership Center and Academic A?airs Center. Under the ProfessionalismCenter, it has set up seven sub-colleges, namely, Micro Finance College, Corporate Finance College, Retail Finance College,Operation Management College, Credit Risk Control College, Xingfu Village Banking College and Fintech College, to carry outstratified training. The school focuses on building a teaching system of "Three Teachings and Three Lectures", setting up ateam of high-quality internal trainers, rening a set of distinctive educational methods, accumulating a series of classic teachingmaterials, and teaching nancial knowledge and skills in a vivid manner, so as to gradually realize the goal of building fromtraining implementation to learning management and performance improvement, and to cultivate a large number of inclusivenancial talents.
CRC Bank earnestly safeguards the rights and interests of employees. As part of our management philosophy of “employee rstas all rivers run into the sea”, we insist on providing equal employment and democratic management. We are dedicated to thedevelopment of our employees, and we strive to create a “happy bank” that cares for their well-being.
We have established a sound trade union in full compliance with the Trade Union Law of the People’s Republic of China topromote the Bank’s democratic management and supervision. We have also established an employee representative assemblysystem and hold employee representative assemblies regularly. This provides an e?ective way for employees to participate inthe Bank’s management and major decision-making, particularly in regard to major issues that a?ect their immediate interests. Inthis way, we have provided an open communication channel for our employees. We further strengthen our corporate governanceby electing employee representative supervisors at the assembly.
Protecting employee rights and interests
Caring for Employees
Our Bank, in line with our strategic development direction, and based on the optimization of organizational processes,has developed a posting and staffing plan in accordance with the efficiency of employees, optimized the humanresources layout, streamlined and optimized job descriptions, and determined the responsibilities and qualications foreach position, using these as bases for recruitment, assessment, training, and promotion.
In order to promote the standardization of recruitment requirements for each institution and line, the Bank hasformulated the staffing situation through the comparison of the current staffing situation of each institution andline within the Bank, the scale of deposits and loans, and the per capita volume of business on the premise ofdistinguishing between the types of institutions and the geographical regions to which they belong, so as to realize therecruitment of sta? on a sound basis.
Optimizing job descriptions and improving the accuracy of employment:
Formulating the sta?ng situation and standardizing recruitment needs:
"Feiyan Lixue, Yuejian Mengxiang" University Students Brand Culture Activities
In order to realize the dream of a strong nation and cultivate social talents, we have organized the "Feiyan Lixue,Yuejian Mengxiang" university students brand culture activity for three consecutive years. In addition to exploringrural nancial services, we are also fullling our responsibility to give back to society and cultivate future nationaltalents. The "Feiyan Lixue" activity for college students, through the establishment of banking experience, groupbuilding exploration, brainstorming, task clues and direct letters, guides college students to understand the Bank'sprofound cultural heritage, provides a platform for college students' workplace internship needs, and transmitsthe original heart and mission of continuously caring for college students, practicing public welfare missions andassuming social responsibilities.
Caring for employee development
Campus Seminar
New Employee Orientation for 2023 "Xinyan Program" at Changyin School
The school's training centers on the four major blocks of corporate culture promotion, new employee training, professionaltraining, and cadre training, and builds a set of hierarchical and categorized training system from the bottom up to accelerate theintegration of new employees, the competence of incumbent employees, and the growth of high-potential talents. Through bothonline and o?ine platforms, namely "Changyin Lecture Hall" and "Xiaoyan Academy", the company encourages outstandingemployees to receive awards on the stage as well as give lectures on the podium, to gain personal value and promote thedevelopment of the organization, so as to realize the virtuous cycle of individual talents and the organization as a whole.
| Excellent employee could perform on stage and deliver speeches | |
| Acclerate talent development for high potential talents | |
Accelerateemployeecompetency forexisting employees
| Accelerate employee competency for existing employees | ||
| Accelerate employee integration for new employees | ||
| Foundation | ||
Changyin School's hierarchical and categorized training system
Changyin School
Modules
“Honghugaofei" planfor talent developent
The Basic Training
"Xinyan" planCompany culture
The Core Lesson"Kunpengzhanchi"
plan
The DemostrationPlatform
Programs
Managementcategory
On-job tranings
Establishment and promotion of the company culture
"Qifei" plan
One-on-one counter practical coaching
"Jiangqi" planInternal trainerprogramProfessionalcategory
"Tengfei" plan"Jiangxini" planPremium courses/Case studies
"Lingfei" plan"Jiangxini" talent plan
Responsibilty and
new business
Front-line managerdevelopment program
Public recruiting new
employee trainings
The rst lesson forbank executives
New employeetraningsUnited companyculture
IndustryknowledgeGeneral category
Mid-level managertraining program
Campus recruitingnew employee trainingVI Visulization
Companyculture
Executive managementtraining program
New employeeonboarding assessment
Employee activities
Professionalism
Workingskilsets
In-person: Regular lecturesOnline: Xiaoyanxuetang APP
Tiered and categorized training system
As of the end of 2023, the Changyin School had
ManagementSequenceProfessionalSequenceThe dual-channel promotion mechanism
To create a safe and harmoniousworking environment, further enhanceemployees’ safety awareness, andimprove their ability to coordinateand deal with emergencies, in 2023,the Bank continued to carry out theFire Safety Month serial sessions,organizing eight training sessionsand re drills for 349 new employees,and carrying out universal medicalemergency care training.
We put e?orts into enhancing the employee promotion mechanism. By building a dual-channel (management sequence andprofessional sequence) promotion mechanism, we motivate, recognize, and cultivate high-potential employees, and providecontinuous vitality for the Bank’s development.
Ensuring safety for employees
The Bank leaders conduct special inspections of production safety work
Newemployees
Experiencedemployees
(junior)
in-house trainers
the Changyin School had a daily average of
in-school trainees
held
training sessions
of various typestraining87,229
people
a total of318,000
hours
the parent bank's employees completing
75.32
hours per capita across all channels
Junior managersKey employees(middle-level)
Middle managersExpert (advanced)
Senior managers
Senior experts
organizing eight trainingsessions and re drills for
new employees
2023 Special Training on Production Safety Knowledge
Fire safety training and evacuation drill organized by the Bank
In 2023, the Bank conducted the annual special training on production safety knowledge. Members of the Bank’ssafety management team, safety o?cers from the Changshu area, heads of re safety responsibilities from the heado?ce departments, and members of the voluntary re brigade in the head o?ce building, totaling nearly 100 people,participated in the training on-site. Safety officers of institutions from non-Changshu areas and safety officers ofvarious town banks within the province participated via video.
In April 2023, Changshu Bank organized the re safety knowledge training and evacuation drill for the rst half of2023, with the participation of about 100 employees of the head o?ce and the video participation of the employees ofthe village banks.The drill invited professionals from the National Emergency Management Training Center to explain the nationalre safety situation, the key points and di?culties of re safety management, the main responsibility of re safety,the knowledge of escaping from high-rise buildings and the use of re ghting facilities, and led the participants toconduct evacuation and re extinguishing drills. Through this re knowledge training and practical exercises, thesta?'s safety awareness was strengthened, and the re emergency response capability of the head o?ce buildingwas further improved, so as to provide guarantee for the safe operation of the head o?ce building.
The Bank's sta? participated in re safety training and evacuation drills
Mr. Hou Zecheng, expert on production safety from theNational Emergency Management Department TrainingCenter, interpreted the key provisions of the JiangsuProvincial Fire Safety Regulations and the Jiangsu ProvincialProduction Safety Regulations. Through several recent casesof fire safety accidents, he clarified the enterprise safetyin eight aspects, such as the safety responsibility system,the safety management system, the emergency plan, thesafety training, the emergency drills, the risk identification,the safety inspections, and the equipment management. Healso claried the work requirements of each position such asthe responsible person, safety manager, departmental safetyadministrator and employees.
Employee benets and care
To build a Happy Bank, we have taken measures to protect employees’ well-being and improve employee benets. In 2023, wemaintained 100% coverage for regular employee physical examinations. Additionally, we upgraded our employee benet andcare measures, revised and updated some employee management and benet protection systems to provide comprehensivesupport for our employees.
We are dedicated to creating a healthy and comfortable working environment for our employees. We provide employeeswith convenient service facilities such as restaurants, cafes, bakeries, and hair salons. We regularly conduct inspections onworkplace security and re safety. According to their needs for work, we provide free laundry services for work clothes, o?ercommunication subsidies, and distribute vehicle subsidies as per the Bank’s employee vehicle subsidy management measures.Additionally, to ensure employee comfort, we provide a cold drink allowance during hot summer months and distribute summerand winter supplies.We established Changyin Yanzhijiu Laundry to provide laundry services for the Bank's employees and some VIP customers.In 2023, 74,063 pieces of laundry were provided for employees free of charge, and 5,536 pieces were washed for a fee.Additionally, laundry services were o?ered to the Public Security Bureau, City Hall, Court, Southeast Street, Market SupervisionBureau, and Government A?airs Center, with a total of 9,916 pieces of laundry washed on behalf of others.
Coordinated with multiple medical institutions to ensure the comprehensive health check-up for allemployees (including retirees and those on internal retirement), promptly informed employees ofany abnormal test results, ensuring that every employee could understand their health status andreceive timely medical treatment if needed.Investigated major illnesses or family di?culties among the Bank’s employees and organized warm-hearted visits and greetings before the Spring Festival.Managed and provided services for the collective household registration, including the householdregistration relocation work for those not familiar with the area.O?ered certain rewards to individuals who obtained relevant qualications or were recognized andawarded.
MedicalGreetings
Health Post & Laundry Room
Services
Rewards
The Bank launched the Hair Salon Welfare Program
To better serve the employees of our bank and meet the haircut needs of our institutional clients, employees, andtheir families, the bank has initiated haircut services at the fth oor of the headquarters, the training center, andthe nancial technology headquarters. In total, we have provided haircut services to 25 institutions, with 630 haircutservices redeemed through point exchange, and 3,400 haircut services provided to our employees throughout theyear.
Opening Aerobics Performance at the National Day South Lake Wetland Hiking Activity
Badminton Association Activities, Sta? Talent Competition
To promote a healthy work-life balance and improve employees’ quality of life, CRC Bank supports and encourages employeesto engage in various activities outside of work. The employee representative assembly leads the 20 employees’ associationsto set up the Sports Department, Talent Department, Life Service Department and Knowledge and Skills Department, whichregularly organizes diversied activities such as reading, running and badminton and hires professional coaches to guide thelectures. In 2023, the associations conducted a total of 1,922 activities with 15,290 participants, which enriched employees'spare time life and promoted their physical and mental health.
In 2023,
The Bank's "Fitness Association" promotes the physical and mental health of its employees
The Bank's "Fitness Association" provides full-body fat burning training, aerobics training, Pilates techniques,resistance training with equipment, and fitness methods for multiple parts of the body and muscle groups tohelp employees relieve stress, maintain good physical condition, and promote the development of daily exercisehabits among employees. In 2023, the Fitness Association organized the Weight Loss and Slimming Competition,performed opening aerobics in the National Day South Lake Wetland Hiking Activity, actively assisted the o?ce tocarry out sta? talent competition activities, and organized and carried out health knowledge lecture activities to enrichthe spare time life of the association members.
haircut servicesredeemed through pointexchange
3,400
haircut servicesprovided to our employeesthroughout the year
the associations conducted a total of1,922
activities
with15,290
participants
Consumer ProtectionThe Bank adheres to the principles of fairness, impartiality and honesty, and regards consumer protection as an importantelement of corporate governance and business strategy, and has been carrying out a variety of nancial literacy and educationactivities for a long time. In 2023, the Bank adopted a comprehensive approach of "combining online and o?ine, and integratingvarious platforms" to strengthen the dissemination and promotion of nancial knowledge. Special activities were organized,including the 315 Consumer Rights Protection Live Streaming Event, Financial Knowledge Promotion Month, and the "SummerVacation Story - Little Bankers" themed event. These activities were promoted through multiple channels such as WeChat,Douyin (TikTok), Weibo, Lanxin, live streaming, and SMS. Over 690 nancial knowledge promotion events were held, reachingmore than 650,000 individuals. In addition, the Bank cooperated with the Suzhou People's Bank of China to carry out theconstruction and promotion of the "Suzhou Financial Enlightenment College" program, creating a good atmosphere for allpeople to learn about nance, and was awarded the "Suzhou Financial Enlightenment College Advanced Work Unit".
Suzhou FinancialEnlightenment College
Advanced Work Unit
Summer Vacation Story - Little Bankers" Themed Event
Changshu Bank's "Summer Vacation Story - Little Bankers" Themed Event
In order to further enrich the forms of nancial publicity and education, the Bank carried out the " Summer VacationStory - Little Bankers" themed event, inviting a total of 20 children into the Head O?ce building for an internal visitand experiential learning, to open up the children's thinking on nance, and to guide them to set up a correct conceptof consumption and values, which was unanimously praised by the parents. The " Summer Vacation Story - LittleBankers" themed event included bill counting skills, coin counting experience, anti-fraud gra?ti and other sessions,teaching children nancial knowledge in a fun and educational way.Currency knowledge was explained; the Bank's staff explained the history of the evolution of currency, taughtchildren to recognize various denominations of RMB, shared ways to reasonably dispose of New Year's money, andexperienced the skills of counting banknotes as well as digital RMB, so as to enhance the children's awareness ofnancial management.At the "Anti-Fraud Mini-Lesson" session; bank staffled everyone in singing the "Anti-Fraud Clap Song."Through the art form of "anti-fraud graffiti," theyinspired the children to be vigilant against onlinefrauds. Most importantly, by having the small handspull the larger hands, the anti-fraud publicity workachieved the goal of "one student influencing onefamily and a?ecting an entire community."Through zero-distance practice and immersivelearning; this activity has given children a stronginterest in nancial knowledge and gained the supportand recognition of parents. We will continue to explorenew modes of nancial education and contribute to thenormalization of nancial knowledge education and theconstruction of a harmonious nancial environment.
Changshu Bank's 315 Consumer Rights and Interests Protection - SpecialLive Streaming ActivityIn order to prevent and mitigate financial risks and strengthen financial consumereducation, the Bank successfully held the "315 Consumer Rights and InterestsProtection - Special Live Streaming" activity on March 10, 2023, which had aremarkable effect, as 22,000 people watched the live streaming on the day of theactivity and took part in the interaction of prize-winning knowledge quiz on consumerprotection and credit, and the event was well received by the public. In the livestreaming activity, Changshu Bank and Changshu Municipal People's Court popularizedlaws and regulations as well as basic nancial knowledge for the general public, andadvocated that the public should consume in harmony and walk with the law.
"Changyin Daily Fun" Life Experience Pavilion
Financial Literacy Promotion Month Activities
The Bank and Changshu Municipal Media Center, Changshu Municipal Bureau of Culture, Sports, Radio, TVand Tourism and other relevant units jointly organized the "Harvest Celebration in Changshu, Harmony andRevitalization" 2023 Chinese Farmers' Harvest Festival. During the event, the Bank launched the "Changyin DailyFun" Life Experience Pavilion, which was carried out in the form of o?ine activities + online Changyin live streamingroom, mainly including Feiyan Bazaar, family farm service projects, anti-fraud and fraud prevention factory, DigitalRMB promotion, nancial services for new citizens, and nancial knowledge games and quizzes and other featuredthematic activities. The event attracted 1,500 o?ine visitors and 1,257 visitors through online live streaming.
Over
nancial knowledgepromotion events were held
reaching more than650,000individuals
attracted1,500o?ine visitors1,257
visitors through onlinelive streaming
Zhenjiang Branch and Haiyu Sub-branch Launched Fraud Prevention Publicity Activities for the Elderly
In 2023, the Head O?ce's Consumer Protection Department, in collaboration with the Training Center, organizedseparate training sessions on complaints for the Bank's middle and senior management and account managersof large retail lines. The training covered an overview of consumer rights and interests protection, hot issues andanalysis of complaints, complaint handling skills, etc. Typical complaint cases occurring in the Bank so far this yearwere also shared and discussed. The ultimate goal of focusing on the hot issues of consumer rights protection inthe banking industry and improving complaint handling skills is to prevent and reduce the occurrence of complaints,listen to customers' demands to improve the quality of nancial products and services, and ensure that the rights andinterests of nancial consumers are comprehensively and e?ectively protected, so as to realize the managerial valueof the consumer rights protection work in the banking industry.
"Complaint Handling Masters" for middle and senior management training
Several branches and sub-branches conduct fraud prevention campaigns for the elderly
Strengthening internal consumer protection training
The Zhenjiang Branch collaborated with nearby communities to host the “Make Dumplings, Learn about Anti-Fraud” activity. Several veteran Party members from the community participated in the event, learned about anti-fraud knowledge, and joined the branch employees in making dumplings. The Haiyu Sub-branch, in partnershipwith the Haiyu Nursing Home, conducted anti-fraud publicity activities and an elderly-friendly nancial knowledgeclass, distributing over 50 promotional materials and assisting the elderly in downloading and installing the NationalAnti-Fraud Center app. They analyzed cases of fraud targeting the elderly and shared knowledge on preventingtelecommunications frauds, enhancing the awareness of anti-fraud and risk prevention, and strengthening thesecurity defenses against pension fraud.
Participating in Social Welfare
The Bank continues to enhance the e?orts to help the poor and needy. In 2023, Enshi Xingfu Village Bank appointed 12 villagecadres to the countryside, to participate in the service and governance of the countryside, docking the work of rural revitalization,to come into the villagers side, to effectively solve the problem of the villagers in difficulty, and to promote the work of thenancial beneciaries to go deeper. Tangyin Xingfu Village Bank set up its own working group for poverty eradication assistancein the Village of Renguzhaozhuang village in conjunction with the village party committee to verify the information on the familydemographics of the poor households. The working group conducted door-to-door visits to understand the family reality and wasdirectly responsible for helping 13 poor families. From identifying the annual adjustment, publicizing the policy, to verifying theinformation by visiting the households and formulating the poverty eradication measures, the working group was fully involvedand personally attended to matters.In terms of public welfare activities, the Bank's Volunteer Association organized employees to carry out two batches of summervacation tutoring and care activities in Changcheng Middle School in Hejiaping Town, Changyang Tujia Autonomous County,Yichang City, Hubei Province. Yiyang Xingfu Village Bank carried out the public welfare activity of "donating one dollar forsanitation workers", i.e., for every deposit slip issued by Yiyang Village Bank, one dollar was collected for sanitation workers. Intotal, we gathered over RMB 30,000 worth of kindness supplies.In 2023, the Bank donated funds to participate in the "Yangtze River Great Protection, Building Green Fences Together"environmental protection project for the Changshu section of the Yangtze River implemented by the Changshu Shanglan GreenEnvironmental Protection Club, and continued to donate to the provincial medical project "Heart Care Project" (free treatmentof children's congenital heart disease in impoverished areas), which was hosted by the Second A?liated Hospital of NanjingMedical University.The Bank continues to carry out various donation and assistance projects in di?erent regions. According to the Bank’s “FeiyanScholarship Program” for precise nancial poverty alleviation, in 2023, the Bank continued to promote the “Feiyan ScholarshipProgram”. With the strong support of various basic-level branches of the Bank in Changshu, they completed the assistancefor 47 poor college students in Changshu, with a total donation amount of RMB 374,000. Other projects include the “Xingfu ArtStudio” classroom, the “Xingfu Reading Room” project, the smart blackboard donation projects, the centralized donation andassistance project, and the “Lijin Youth Palace” project, among others.
The Bank donated the Xingfu Ball Sports Center
they completed the assistance for
poor college students in Changshu
a total donation amount of RMB
374,000
Key Performance Data
Indicators202120222023Unit
Services forInclusiveFinance
Total loans1,627.971,934.332,223.39RMB 100 millionTotal number of loan households38.9445.0752.1810,000 householdsPersonal business loans648.66741.94898.65RMB 100 millionNumber of personal business loan households18.9523.5428.7210,000 householdsAllocation of community and administrativevillage institutions (Changshu)
341341341PCSFamily information ling167.45176.73210.8110,000 peopleFamily covered by family information ling84.990.65127.9010,000 households
Servicesfor ruralrevitalization
Agriculture-related loans1,151.191,344.091,486.70RMB 100 millionVillage banks313232PCSVillage bank services outlets168179189PCSInclusive nancial service outlets238200194PCSLight outlets958882PCSServing rural settlement account523178.1410,000 householdsServing greendevelopment
Green credit balance15.622.7626.27RMB 100 millionGreen bond investments0.83.678.93RMB 100 million
Environmentalmanagement
Direct greenhouse gas emissions1,601.81838.81966.42tCO
eIndirect greenhouse gas emissions21,882.1423,489.59257,
766.68tCO
eTotal gasoline consumption by owned vehicles608,831.90309,567.59356,603.10LTotal gas consumption123,75273,999.7385,318m
Total electricity consumption31,104,67933,389,60536,626,419kWhTotal energy consumption4,641,314,534.514,
997.89tce
Total water consumption174,633198,170191,842TonsAmount of paper saved by paperless billing46.963.7560.30Tons
Employeeresponsibility
Total number of employees6,8497,0907,376PeopleNumber of employees byemployment type
Management638660682PeopleEmployees5,9126,2746,540PeopleDispatchedemployees
299156154PeopleNumber of employees bygender
Male employees3,1883,2353,387PeopleFemaleemployees
3,6613,8553,989People
Indicators202120222023Unit
Employeeresponsibility
Number of employees by agegroup
Under 30 years old3,4782,9823,106People31-50 years old3,1363,8464,018PeopleAbove 50 years old235262252PeopleNumber of employees bygeographical region
China Mainland6,8497,0907,376PeopleAbroad000PeopleHong Kong, Macau andTaiwan
000PeopleWork-related fatalities000PeoplePercentage of employeestrained, by gender
Male employees46.5546.1745.60%Female employees53.4553.8354.40%Percentage of employees trainedby employee category
Senior management1.072.610.28%Middle management8.257.937.36%Junior employees90.6892.4692.08%Total hours of training per personby gender
Male employees65.6662.7156.75hoursFemale employees66.4967.6856.76hoursTotal hours of training per personby employee category
Senior management34.5438.9519.77hoursMiddle management67.0842.3049.59hoursJunior employees66.3867.7457.10hoursSupply chainmanagement
Total number of suppliers for centralized procurement245256267PCSNumber of vendors that have conducted environmental andsocially relevant audits
171182205PCSProducts andservices
E?ective complaint handling rate100100100%Complaint handling satisfaction rate989897%
Community publicwelfare
Total public welfare investment672.51876.84691
RMB10,000University students scholarship donation110.0887.6567.40
RMB10,000Total value of donated facilities130.87120.27232.88
RMB10,000Supporting the sale of agricultural products396.70428.14249.44
RMB10,000
ContentsRecommendations of Disclosure of the SSEGRI StandardsAbout This Report102-1, 102-50, 102-52, 102-53Message from the President102-14
About Us
Business Layout102-16Corporate Culture102-2, 102-4, 102-6, 102-7Our Achievements
CorporateGovernance
Construction of the ThreeCouncils and One Level
Guidelines Articles 34, 36:
Paragraphs 1, 4;Guidelines Article 37, 38, 39:
Paragraphs 1, 2, 3;Guidelines Article 40, 41:
Paragraphs 1, 2
102-18
Communication withInvestors
102-21Risk Management102-15Leadership pf Party Building102-18Business Ethics andCompliance
Notice Articles 1, 2205-1, 205-2, 205-3
SocialResponsibilityManagement
Responsible Management102-14, 102-16, 102-20Stakeholder Communication102-18, 102-40, 102-43Identication of MaterialIssues
102-42, 102-47, 102-44UN SustainableDevelopment Goals
203-2, 413-1UpholdingFinancialInclusion andFocusing onUrban-RuralDevelopment
"Three Rural" FinancialServices for RuralRevitalization RuralRevitalization
201-1, 203-1"Micronance" tosupport Micro and SmallDevelopment
201-1Digital RMB ImprovingPublic-benet Services
201-1
ESG Indicator Index
ContentsRecommendations of Disclosure of the SSEGRI Standards
LeveragingTechnologyand FosteringAttentiveServices
Improving Science and TechnologyManagementOptimizing Customer Experience418, 416Strengthening Information Security301
PromotingLow-CarbonTransition andBuilding aGreen Bank
Developing Green Finance
Notice Articles 1, 3;Guidelines Article 3: Paragraphs 1, 2, 3, 5, 9;Guidelines Article 4: Paragraph 2
201-2Promoting Green Operations
Notication 3, 5: Paragraph 2;Guideline 4: Paragraph 2
302-4, 305-4Responsible Sourcing102-9
Fostering theFeiyan Cultureand AssumingResponsibility
Caring for Employees
Guidelines Article 25: Paragraphs 1, 4, 5;Notication 2, 5: Paragraph 3;Guidelines Article 25: paragraph 3;Guidelines Article 4: Paragraph 3;Notication Articles 2 and 5: Paragraph 1;Guidelines, article 25: Paragraph 2;Guidelines Article 4: paragraph 1
102-8, 401-2, 404-2,
403-1, 403-5, 403-6,
403-7, 403-9
Consumer Protection413-1
Participating in Social WelfareNotice Articles 28, 29203-2, 413-1
Key Performance DataGuidelines Article 25: Paragraph 5
ESG Indicator Index102-55Reader's Feedback Form
79802023 CSR REPORTCHANGSHU RURAL COMMERCIAL BANKReader's Feedback Form
1. Which category of stakeholders does either you or your workplace belong to for Changshu Bank:
2. Is the information you are concerned about reected in the report?
4. Can you easily nd the information you are concerned about in the report?
5. In addition to what has been disclosed in the report, what other information would you prefer to see?
3．Your overall assessment of the Corporate Social Responsibility Report 2023:
-Readability (easy to understand, beautiful design, attractive, easy to nd the information you need)-Credibility (report information is authentic)
-Information integrity (both positive and negative information and meeting your information needs)
Shareholders
Yes
3 (good)
Government
Investors
Modest
2 (fair)
Communities
Employees
No
1 (poor)
AcademicInstitutions
SuppliersNon-protOrganizations
CustomersOther
Dear reader,
Thank you very much for reading the 2023 Corporate Social Responsibility Report of Jiangsu Changshu Rural Commercial BankCo., Ltd. during your busy schedule. We look forward to your comments and suggestions on the report and our work. You cansend us the completed questionnaire with your valuable comments by mail or scanning and emailing it back to us. Thank you!Address: 58 New Century Avenue, Changshu City, Jiangsu Province, ChinaE-mail: 601128@csrcbank.comYou can also ll out the online questionnaire by scanning the QR code below:
March 2024
3 (good)2 (fair)1 (poor)
3 (good)2 (fair)1 (poor)YesModestNo