NINEBOT LIMITED2023 SUSTAINABILITYREPORT
CONTENTS
NINEBOT LIMITED 2023 SUSTAINABILITY REPORT
Reporting BoundaryReporting PeriodPreparation BasisCon?rmation and ApprovalAvailabilityContact Us
About Segway-NinebotAnnual ESG Key Performance IndicatorsAnnual Major Honors
Operation of Shareholders’ General MeetingOperation of the Broad of DirectorsInformation Disclosure and TransparencyInvestor Relations Management
ESG Management StructureSustainable ActionsStakeholder CommunicationMateriality Assessment
Safeguard Product QualityImprove Customer ServicesProtect Information SecurityRespect Intellectual PropertyCreate Responsible Supply ChainComply with Business Ethics
About The Report15
ESG Management
Message from the Chairman
About Us
Corporate Governance
Optimize Products andServices and Ful?l CorporateResponsibilities
CONTENTS
NINEBOT LIMITED 2023 SUSTAINABILITY REPORT
Launch Green ProductsPractice Green ProductionPromote Green OperationRespond to Climate ChangeEnvironmental Key Performance Table
Protect Employee Rights and InterestsEnhance Employee CareSupport Talent DevelopmentSafeguard Health and Safety
Practice Green Ideas and PromoteLow-carbon Development
Appendix
Adhere to the People-orientedStrategy and Care About theGrowth of Employees
Educational Assistance ProjectsMaterial Donation ProjectsPublic Participation Projects
Shoulder Social Responsibilitiesand Convey Corporate Warmth
01.
ABOUT
THE REPORT
Reporting BoundaryReporting PeriodPreparation Basis
Confirmation and ApprovalAvailabilityContact Us
NINEBOT LIMITED2023 SUSTAINABILITY REPORT
We place great importance on theviews of all stakeholders and thepublic regarding the Report. If youhave any inquiries or suggestions,please feel free to contact theCompany through the followingmethods.Address:
Building A4, ZhongguancunDongsheng Science And Tech-nology Park, No. 66, XixiaokouRoad, Haidian District, Beijing,ChinaTelephone:
+86-10-84828002-841Email:
ir@ninebot.com
Contact Us
About The Report
This report (hereinafter referred to as "the Report"), namely the 2023 Sustainability Report issued by Ninebot Limited (herein-after referred to as "Segway-Ninebot", "the Company", or "We"). The Report comprehensively presents our sustainabilityconcepts, practices, and progress in key sustainability work during the reporting year, with the aim of strengthening commu-nication and engagement with all internal and external stakeholders.
Unless otherwise specified, thereporting entity of the Reportencompasses Ninebot Limited andits major domestic and overseassubsidiaries as well as offices.
Reporting Boundary
The Report has been reviewed andapproved by the Board of Directors.Confirmation and Approval
The Report is published in electronicformat and can be accessed on theShanghai Stock Exchange website.
Availability
The Report is prepared in accor-dance with the Rules Governing theListing of Stocks on the Science andTechnology Innovation Board Marketof Shanghai Stock Exchange andGuidelines No. ? of Shanghai StockExchange for Self-regulation of ListedCompanies - Standardized Opera-tions, while also referencing theUnited Nations Sustainable De-velopment Goals (UN SDGs) andthe Global Reporting Initiative (GRI)Sustainability Reporting Standards.We also prospectively referred tothe Guidelines No. ?? of ShanghaiStock Exchange for Self-Regulation ofListed Company - SustainabilityReport (Trial) (Draft for Comments).
Preparation Basis
The Company’s SustainabilityReport is an annual report cover-ing the period from January 1,2023 to December 31, 2023. Cer-tain content may extend this timeperiod to enhance the compara-bility and perceptiveness of theReport.
Reporting Period
01.About The Report
02.Message from the Chairman
03.About Us
04.Corporate Governance
05.ESG Management
06.Optimize Products and Services and Ful?l Corporate Responsibilities
07.Practise Green Ideas and Promote Low-carbon Development
08.Adhere to the People-oriented Strategy and Care About the Growth of Employees
09.Shoulder Social Responsibilities and Convey Corporate Warmth
10.Appendix
NINEBOT LIMITED2023 SUSTAINABILITY REPORT
02.
MESSAGE FROM
THE CHAIRMAN
Message from theChairman
Segway-Ninebot Founder andChairmanGao Lufeng
The year 2023 marks the beginning of a new decade for Segway-Ninebot, aperiod full of opportunities and challenges. The competitive landscape of theglobal market is undergoing profound changes, and customers are more likely toprioritize brands with top-notch product quality, excellent reputation, andbalance between value and cost-effectiveness when making purchasedecisions. Segway-Ninebot has achieved stable growth in this year’s complexand volatile market environment by leveraging the value of self-owned brandand sophisticated supply chain system accumulated through more than adecade of deep engagement in the global market, together with its productstrengths shaped by the focus on technological innovation and a user-centricapproach, which paved the way for a promising start for the Company in the newdecade.As a driving force and pioneer in the intelligent transformation of the globalshort-distance transportation and service robotics industry, we also attachgreat importance to fulfilling corporate social responsibility. To this end,Segway-Ninebot has established an ESG management framework composedof the Board of Directors, the Management, and ESG-related functional depart-ments, which is fully responsible for the formulation, supervision, and implemen-tation of the Company's ESG objectives, so as to fulfil corporate social responsi-bility at a higher standard, and continuously promote sustainable developmentfor the Company and the whole industry.For a long time, as urbanization has rapidly advanced on a global scale,short-distance transportation tools represented by electric two-wheelers,electric scooters, and bicycles have gradually become common means of trans-portation, as key components in scenarios such as the last-mile and short-dis-tance commute, which significantly enhanced the convenience of human mobili-ty and effectively reduced the frequency of private car usage, thereby alleviatingissues like parking difficulties, congestion, pollution, and high emissions. Thisshift makes cities more people-centric and livable while fostering a strong socie-tal consensus around green and low-carbon transportation concepts. As aleading enterprise in the industry, Segway-Ninebot consistently contributes topromoting green travel and making broader energy-saving and emission-re-duction efforts globally through its innovative short-distance transportation androbotics products, which is energy-efficient, environmentally friendly and betterattuned to customers' needs.
01.About The Report
02.Message from the Chairman
03.About Us
04.Corporate Governance Governance
05.ESG Management
06.Optimize Products and Services and Ful?l Corporate Responsibilities
07.Practise Green Ideas and Promote Low-carbon Development
08.Adhere to the People-oriented Strategy and Care About the Growth of Employees
09.Shoulder Social Responsibilities and Convey Corporate Warmth
10.Appendix
Segway-Ninebot Founder and Chairman: Gao Lufeng
On one hand, the Company has driven the technological upgrading of the entire industry throughcontinuous research and development (R&D) investment and technological collaboration, in order tobetter meet users' deep-seated short-distance moving needs. On the other hand, the Company ispromoting the development of industry standardization to further reduce trade barriers in the intelli-gent short-distance transportation and service robot industries, thus expanding the basic scale of theindustry. In 2023, as the electric kickscooter company with the largest global market share, the Com-pany led the formulation of China's first national standard for electric kickscooters, significantlyimproving the product consistency of China's electric kickscooters in international trade, and drivingthe development of the industry and the globalization of this category. As of 2023, the Company hasled or participated in the development of more than 80 international/national technical standards,covering multiple technical fields such as electric self-balancing scooters, electric kickscooters,electric two-wheelers, service robots, and batteries. This has effectively promoted the globalizationof the innovative short-distance transportation and robot industries, and further facilitated the imple-mentation of green and low-carbon living concepts in specific scenarios. So far, the Company'sbusiness has covered three major regions: Europe, the Americas, and Asia-Pacific, with productsdistributed in over 100 countries and regions worldwide. The Company has accumulated over 15million registered users globally, with nearly 6.5 million registered vehicles, and a cumulative drivingmileage of over 16 billion kilometers, which is equivalent to reducing carbon emissions by 780 millionkilograms and planting nearly 44 million trees.In addition to encouraging global users to participate in green travel at the industrial level, we are alsoactively responding to the national strategy of sustainable development at the enterprise productionand operation levels. The Company thoroughly practices the green management concept of energysaving, emission reduction, low-carbon and environmental protection, and efficiently implementsgreen production and business measures including using environmentally friendly production materi-als, improving logistic loading efficiency, and optimizing production process, to ultimately minimizecarbon emissions. At the same time, based on the principle of mutual benefit and win-win cooperationwith society, shareholders, consumers, distributors, suppliers, employees and other parties, wecontinuously devote ourselves to technological innovation and product quality improvement, drivingthe Company to achieve high-quality development, empowering the promotion of regional economicdevelopment, and creating value for all stakeholders that goes beyond the products.Now, standing on the starting point of the new decade, we remain committed to our original intention,rooted in scientific research and innovation to enhance the Company’s core competitiveness. Wewill continuously improve our product portfolio, expand our global market presence, and take a stepforward to the long-term goal of “serve one billion households worldwide with innovative short-dis-tance transportation and robotics products”. We are acutely aware that corporate development isinextricably linked to the full implementation of social responsibility. In this regard, Segway-Ninebotwill continue to focus on improving energy efficiency, reducing carbon emissions, optimizing supplychain management, strengthening employee training, and actively engaging in social welfare efforts,so as to achieve the longer-term goal of sustainable operation and win-win for society.
03.
ABOUT US
NINEBOT LIMITED2023 SUSTAINABILITY REPORTAbout Segway-NinebotAnnual ESG Key Performance IndicatorsAnnual Major Honors
About Segway-Ninebot
1.1
Company Culture
Segway-Ninebot is a global technology and innovation company with smart mobility capabilities in the field of intelligentshort-distance transportation and service robots. It owns two preminent brands, Ninebot and Segway.With the mission of "simplify the movement of people and objects, and make life more convenient and fun", the Company iscommitted to leading the innovation and transformation of intelligent short-distance transportation and service robot products.Founded in 2012, the Company is headquartered in Beijing, China, and operates in three main business regions, Asia Pacific,Europe, and America, with subsidiaries or offices in 17 locations, including Beijing, Shanghai, Shenzhen, Hangzhou, Changzhou,Hainan, Los Angeles, Seattle, Paris and Amsterdam.By now, the Company has formed a rich multi-scenario product portfolio including electric self-balancing scooters, electrickickscooters, electric two-wheelers (eMopeds and eScooters),off-road vehicles, electric Go-karts, as well as delivery robotsfor commercial use and intelligent lawn mower robots (Navimow).On October 29, 2020, Ninebot Limited (Stock Code: 689009) was successfully listed on Science and Technology InnovationBoard (STAR) Market of Shanghai Stock Exchange, and became China's first public company in the structure of VIE and CDR.
ValuesWe take customers as our priorityWe value diligence and dedica-tionWe are driven by innovationWe are outcome-oriented
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Vision
Serving over 1 billion householdsworldwide with innovativepersonal transportation androbotics productsBecoming the coolest and mostrespected Top 500 technology-companyPaying back to the staff withhigher-than-expectationrewards
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Mission
Simplify the movement of peopleand objects, and make life moreconvenient and funSIMPLY MOVING
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01.About The Report
02.Message from the Chairman
03.About Us
04.Corporate Governance
05.ESG Management
06.Optimize Products and Services and Ful?l Corporate Responsibilities
07.Practise Green Ideas and Promote Low-carbon Development
08.Adhere to the People-oriented Strategy and Care About the Growth of Employees
09.Shoulder Social Responsibilities and Convey Corporate Warmth
10.Appendix
1.2
Company History
Ninebot Limited was founded in BeijingNinebot Limited launched two-wheeled andone-wheeled self-balancing scootersNinebot Limited received Series A funding from Xiaomi,Shunwei Capital, Sequoia Capital, and othersNinebot Limited acquired Segway, the pioneer ofself-balancing scooters, and establishedSegway-Ninebot as a new companyThe Segway-Ninebot Robot BU was established. At theCES exhibition, Segway-Ninebot jointly launched aself-balancing scooter robot with IntelSegway-Ninebot launched electric kickscooters
Segway-Ninebot launched a series of electrictwo-wheelers and the delivery robot S2
Segway-Ninebot launched the delivery robot S1 and theoff-road vehicle
Ninebot Limited (Stock Code: 689009) was successfullylisted on Science and Technology Innovation Board(STAR) Market of Shanghai Stock ExchangeSegway-Ninebot launched smart lawn mower robotsSegway-Ninebot launched the delivery robot Baobaoand Feidie. The 10 millionth kickscooters officially rolledoff the production lineSegway-Ninebot launched the hybrid off-road vehicleand the second-generation smart lawn mower robot.The cumulative shipment of electric two-wheelersreached 3 million units
2012201320142015
2016201720182019202020212022
2023
Segway Inc. was founded in Bedford,the United StatesThe first batch of Segway PTswere publicly sold through Amazon19992002
2008
Beijing OlympicsSegway self-balancing scooters officially entered thevision of Chinese consumers with their high-tech qualityimage
1.3
Main Products
The Company's cumulative shipments of self-balancing scooters exceeded 4 million, andkickscooters exceeded 12 million, serving more than one hundred global shared micromobilityoperators including Tier, Voi, Whoosh, Swing, which consolidates the Company’s leadingposition in the industry.Electric self-balancingscooter and Kickscooter
The Company's cumulative shipments of electric two-wheelers exceeded 3 million, It has become thefastest-growing company in the smart electric two-wheeler industry, and is gradually evolving into the top brand ofsmart electric two-wheelers. The Company has always been driven by technological innovation, maintaining a highlevel of R&D investment, strictly safeguarding the quality, and upholding to the intelligent, high-end and youthfulproduct positioning. In 2023, the Company released its first full-scene travel product, covering a wide range ofscenarios, including short-distance transportation in the city, daily commute, travel, and outdoor exploration ofcomplex terrains, which profoundly interprets the brand proposition of "simply moving" with intelligent and innova-tive science and technology.
Electric two-wheeler
The Company's ORV products consist of three major series: ATV-Snarler, UTV-Fugleman and SSV-Villain, whichcan satisfy the needs of diverse scenarios including mountain biking, recreational and competitive activities, farmfreight transportation, tournaments, and traversing of complex terrains. The Company's products are based on theglobal market, with sales reaching 60 countries and over 3,000 distribution outlets, and is committed to become awell-known provider of all-terrain mobility solutions.Off-road vehicle (ORV)
The Company focuses on the "smart" experience, committed to making the motor a real booster for cycling. When usersare riding, the E-bike can adaptively adjust the optimal output power of the motor by sensing different road conditions,providing users with a stable and comfortable cycling experience. Segway E-bike also supports integration with healthmonitoring devices, allowing it to adjust performance according to the user's physical condition and better adapt topersonal preferences. Equipped with a multifunctional dashboard, the product can monitor various cycling statusparameters in real-time, thereby ensuring a better cycling experience.
E-bike
The Company's delivery robot product portfolio includes the Segway Deliverbot S2, Segway Deliverbot D2, andSegway ServeBot S1. These products with different functions can be adapted for different scenarios such ashotels, restaurants, office buildings, hospitals and campuses.
Delivery robot
Upholding the mission of expanding life's horizons through technology, the Company strategically positions itself inthe global market with a commitment to providing millions of users with an enhanced mowing experience throughsmart mowing robots. The Navimow i series features a groundbreaking, proprietary RTK (Real-Time Kinematic)and visual-assisted combined positioning system, offering centimeter-level precision in positioning. It deeplyintegrates a customized RTK system along with a 140° field-of-view camera to form a visual system that allows forall-direction spatial perception, precise mapping, and effectively tackling more complex lawn structures to meet thediverse mowing needs of a broader range of users. In terms of intelligence, the Navimow i series has upgraded to anew AI-powered mapping assistant that could intelligently recognize lawn edges and autonomously navigate andmap out the entire work area.
Lawn mower robot
Segway Robotics offers full-stack technical support enabling rapid secondary development across the entireprocess, providing scalable products for businesses in multiple domains. It caters to the needs of companies inrobotic sectors by delivering scaled mobile robot chassis solutions tailored for indoor and outdoor delivery, inspec-tion, service, cleaning, warehouse AGVs (Automated Guided Vehicles), as well as specialized application robots.Robot mobility platforms(RMP)
Annual ESG Key PerformanceIndicators
2.1
Operating Performance
?????
Total operating revenue was RMB 10,222. 08 million, representing a year-on-year increase of 0.97%.The net profit attributable to the parent company was RMB 597.99 million, representing a year-on-year increase of 32.50%.Basic earnings per share were RMB 8.37, representing a year-on-year increase of 31.81%.Total assets were RMB 10,849.63 million, representing a year-on-year increase of 15.50%.The owner's equity attributable to the parent company was RMB 5,456.72 million, representing a year-on-year increaseof 11.42%.
2.2
Governance Dimension???
Conducted 1 business ethics promotion event covering all directors, 8 thematic training sessions for management and keypersonnel, 19 anti-corruption training sessions for employees, covering over 1,000 individuals, and 11 business ethicstraining sessions for new employees, covering over 600 individuals.The supplier integrity agreement signing rate reached 100%.Conducted 2 supplier orientations, covering over 200 suppliers.
2.3
Social Dimension????
The Company's supplier audit coverage rate is 100%, and all suppliers have passed the Quality Management SystemCertification.The Company provided a total of 129 quality-specific training sessions for all employees in quality-related positions andconducted nearly 100 product quality assurance empowerment activities for key suppliers.The Company's offline stores’ complaint handling rate was 100%.The Company passed ISO27001 Information Security Management System Certification.
Product and Service
Total operating revenuerepresenting a year-on-year increase
0.97%
RMB 10,222. 08 million
Net profit attributable to the parent companyrepresenting a year-on-year increase
32.50%
RMB 597.99 million
Basic earnings per sharerepresenting a year-on-year increase
31.81%
RMB 8.37
The supplier integrity agreementsigning rate reached100%
01.About The Report
02.Message from the Chairman
03.About Us
04.Corporate Governance
05.ESG Management
06.Optimize Products and Services and Ful?l Corporate Responsibilities
07.Practise Green Ideas and Promote Low-carbon Development
08.Adhere to the People-oriented Strategy and Care About the Growth of Employees
09.Shoulder Social Responsibilities and Convey Corporate Warmth
10.Appendix
2.4
Environment Dimension????
As of March 10, 2024, Segway-Ninebot's customers have driven more than 16,323,694,960 kilometers globally, reducingcarbon emissions by 786,802,097 kilograms, which is equivalent to planting 43,955,424 trees (this part of the data onlyincludes the retail side of the product, excluding the sharing business for the time being, and the full text is the same).The total percentage of environmentally friendly materials used in the packaging of electric two-wheelers products hasreached 99.95%.The total cost of waste treatment, discharge management and environmental clean-up amounted to RMB 392,284.44.The total expenses of prevention and environmental management amounted to RMB 724,004.00.
Production Safety??The Company has set up health and production safety targets to ensure that the incidence of major production acci-dents (major fire and explosion accidents, major equipment accidents) is zero, and the number of new cases of occupa-tional diseases is also zero.The Company has conducted 367 safety activities of various type, with a total of 11,521 participants.Industry Leadership
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The Company has led or participated in the formulation and revision of more than 80 domestic and international technicalstandards, including 9 international standards such as ISO, IEC, 5 foreign/regional standards, 22 national standards, 5industry standards, 23 group standards and 16 enterprise standards, filling a number of industry gaps, involving electricbicycles, electric self-balancing scooters, electric kickscooters, service robots, batteries and other technical fields.R&D technicians account for 38.89% of the Company's personnel.Talent Cultivation
??Leadership training constitutes 65% of the Company's overall training programs.In 2023, the Company's employee satisfaction was 4.40, which has been continuously improved for four consecutiveyears.?The Company carried out a total of 50 public welfare projects, engaging the participation of 2,039 employees. During offlinepublic welfare events, a total of 226 hours were dedicated, with a charitable investment of RMB 3.6936 million. Theseactivities benefited over 3,700 individuals in need, effectively translating every bit of public welfare and kindness into prac-tical actions.
Social Welfare
Segway-Ninebot's customers have driven
16,323,694,960
KM
Reducing carbon emissions786,802,097
KG
Equivalent to planting
43,955,424 trees
The Company's supplieraudit coverage rate is
100%
The proportion of R&Dtechnicians was
38.89%
Number of safety activitiescarried out
Incidence of majorproduction accidents
In 2023, the Company'semployee satisfaction was
4.40
Cumulative participation insafety activities11,521 person-times
Annual Major Honors
Top 10 Consumer ProductInnovation Pioneers in 2023
Top 50 Outstanding Legal Teams inChinaMarch
IPLead & IPHouseNational Business DailyMay2023 New Power Brand GoingOverseas
36KrTop 100 Innovative Enterprises inRobotics Industry Chain in 2023
China Internet WeeklyJuneDigital Brand of the Year Award in theTransportation and Mobility CategoryDigital Marketing Committee of the ChinaAdvertising Association of CommerceJuly
Intelligent Robotics Outstanding
Robotics Outstanding Enterprise Recommenda-tion Enterpriseawarded by the 2023 WorldArtificial Intelligence ConferenceNew ESG Benchmarking EnterpriseAwardStock StarThe Most Valuable Science andInnovation Board Listed Company in2023
China Science and Technology InnovationBoard Daily2022 Top 100 Chinese Enterprisesin GlobalizationYicai Research InstituteTop 100 Chinese Listed Companiesin ESGSeptemberThe 17th Listed Company Value Award by theSecurities Times
October2023 Excellent ESG Practice CasesChina TimesConsumer Market Industry InfluenceAwardConsumption DailyNovember
2021-2022 National StandardizationWork in Light Industry
China National Light Industry Council
Typical Case of Haidian DistrictStandardization Promoting High?Quality Development
Beijing Haidian District Market Supervisionand Administration Bureau
Capital Power
Stock Star
2023 GEN-Z Favorite Brandof the Year
Yicai
2023 Intelligent Electric Two?wheel-ers Product Award
15th China Car Hunting List China Business Daily
Most Valuable Growth ListedCompany
2023 China Listed Company Word of Mouth ListChina Business Daily
Annual Brand Value CommunicationAward
Time Weekly
China Science and Technology InnovationBoard Dail
2023 Annual Brand List in Search ofTime Weekly New ConsumptionForces
Ebrun in collaboration with Amazon, Googleand Indiegogo
EBRUN Global Goodies Award
December
Wind
Top 100 ESG Best Practices
January , 2024
Straight flush
Best A-share Investment Award
China Times
Golden Cicada Award
People's Daily Online
Craftsmanship Award
Yinshi Finance
Yinshi Award
Yinshi Finance
Annual Scientific and TechnologicalInnovation
China Finance Online
ESG Brand Influential Enterprise ofthe Year 2023
Hexun
Finance and Economy Top 100
China Finance Online
Golden Intelligence Award
Weekly On Stocks
Most Valuable Listed Company
21st Century Business Herald
Golden Sail Award 2023 ListedCompany with Excellent ESGPractices
Huanqiu.com
Annual Award for Excellence inScience and Technology Innovation
RoboSpeak
The Best CommercializationScenario of Service Robot
01.About The Report
02.Message from the Chairman
03.About Us
04.Corporate Governance
05.ESG Management
06.Optimize Products and Services and Ful?l Corporate Responsibilities
07.Practise Green Ideas and Promote Low-carbon Development
08.Adhere to the People-oriented Strategy and Care About the Growth of Employees
09.Shoulder Social Responsibilities and Convey Corporate Warmth
10.Appendix
04.
CORPORATE
GOVERNANCE
NINEBOT LIMITED2023 SUSTAINABILITY REPORT
Operation of Shareholders’General MeetingOperation of the Broad of DirectorsInformation Disclosure and TransparencyInvestor Relations Management
The Company convenes and holds general meetings of shareholders in strict accordance with theRules on Shareholders’General Meetings of Listed Companies, the Articles of Association of the Company andother provisions. Under the premise of ensuring the legality and effectiveness of the shareholders’general meetings, the Company is committed to treating every shareholder on an equal footing,particularly ensuring small and medium-sized shareholders enjoy equal status. All shareholders areafforded ample opportunity to express their views at the general meetings of the Company. During theyear, the Company held 3 general meetings of shareholders.
Operation of Shareholders’General Meeting
The Board of Directors carries out its work in accordance with the Company Law of the People's Republicof China and other relevant laws and regulations and the Company's Rules of Procedure of the Board ofDirectors. The Board of Directors has set up four specialized committees, namely the Audit Committee,the Nomination Committee, the Strategy Committee, and the Remuneration and Evaluation Commit-tee. These committees assist the Board of Directors in carrying out its day-to-day work and to providestrong support for the Company’s sustainability. As at the end of the reporting period, the Board ofDirectors of the Company consists of a total of 8 members, including 4 independent directors and 1female director. The Board members possess a diverse range of professional backgrounds fromvarious industries as well as extensive experience in corporate management. This diversified Boardstructure lays a solid foundation for the Company's long-term development. During the year, theCompany held a total of 10 Board meetings, 6 Audit Committee meetings, 1 Strategy Committee meet-ing and 2 Remuneration and Evaluation Committee meetings.
Operation of the Broad ofDirectors
01.About The Report
02.Message from the Chairman
03.About Us
04.Corporate Governance
05.ESG Management
06.Optimize Products and Services and Ful?l Corporate Responsibilities
07.Practise Green Ideas and Promote Low-carbon Development
08.Adhere to the People-oriented Strategy and Care About the Growth of Employees
09.Shoulder Social Responsibilities and Convey Corporate Warmth
10.Appendix
The Company strictly adheres to relevant laws and regulations, and implements the Rules Governing theListing of Stocks on the Science and Technology Innovation Board Market of Shanghai Stock Exchange and theCompany’s Measures for the Administration of Information Disclosure. The Company continues to improvethe information disclosure process, strengthens the professional capabilities of the drafting personnel,ensure that the information disclosed is true, accurate, complete, timely, fair, concise, clear and easilyunderstood, so as to protect the legitimate rights and interests of the Company and its investors. Inaddition, the Company designates China Securities Journal, Shanghai Securities News, Securities Times,Security Daily and the website of Shanghai Stock Exchange (http://www.sse.com.cn) as the media forthe Company's information disclosure and implements a registration and filing system for insider infor-mation knowers, and adopts confidentiality measures for information disclosure to ensure that allstakeholders have fair access to information.During the year, the Company issued one sustainability report, 84 announcements and related listingmaterials. On the basis of meeting the information disclosure requirements, the Company paid greatattention to investors’ needs and took the initiative to disclose information on the environment, socialresponsibility, corporate governance and operation to improve the quality and effectiveness of infor-mation disclosure.
Information Disclosure andTransparency
The Chairman of the Board, Secretary of the Board, CFO and securities representative of the Com-pany place a high priority on investor relations management. During the reporting period, the Com-pany held 3 performance briefing sessions, received investors through on-site research, teleconfer-ences and other activities for a total of more than a hundred times, which safeguarded the right toinformation of all types of investors and enhanced investors' understanding of the Company's strate-gy and business. In addition, the Company maintains communication with investors through variouscommunication channels such as SSE (Shanghai Stock Exchange) e-platform, e-mail and tele-phone, and continues to pay attention to collecting feedback from investors and the media, so as topromote two-way communication between the Company and investors.
Investor RelationsManagement
05.
ESG
MANAGEMENT
NINEBOT LIMITED2023 SUSTAINABILITY REPORT
ESG Management StructureSustainable ActionsStakeholder CommunicationMateriality Assessment
The Company attaches great importance to ESG management and has established an ESG manage-ment structure comprising the Board of Directors, the Management and ESG-related functionaldepartments to implement the Company's ESG-related work. The Board of Directors is responsiblefor overseeing the Company's overall ESG matters and reviewing the Company's ESG performance.The Management of the Company’s responsibility includes formulating ESG strategies, overseeingthe implementation of ESG strategies, evaluating ESG risks and opportunities, planning the Compa-ny's ESG objectives, and assisting the Board of Directors in reviewing the annual ESG reports. TheESG-related functional departments are responsible for implementing the Company’s ESG strate-gies and carrying out specific ESG-related work.
UN Sustainable Development Goals (SDGs) aim to promote the global realization of sustainabledevelopment in three dimensions: social, economic and environmental, and to shift to a sustainabilitypathway that ensures the well-being of all people, protects the planet and promotes shared prosperi-ty. We actively support the UN SDGs and China's National Plan on Implementation of the ???? Agenda forSustainable Development. Based on the characteristics of the Company's business, we identified prior-ities under the UN SDGs framework and took the following actions.
Segway-Ninebot always pays high attention to the manifestation of its social value. We safeguard thequality of products and services and continuously improve the customer service experience. We alsostrictly protect information security, respect intellectual property rights, and build a sustainable supplychain. Moreover, we abide by business ethics and clarify the responsibilities and standards of adver-tising. Committed to being a model in the industry, we actively fulfil our corporate responsibilities withpractical actions in all aspects.
Optimize Products and Services and Fulfil CorporateResponsibilities
ESG ManagementStructure
Sustainable Actions
iconicon
RESPONSIBLECONSUMPTIONANDPRODUCTION
PEACE,JUSTICEAND STRONGINSTITUTIONS
01.About The Report
02.Message from the Chairman
03.About Us
04.Corporate Governance
05.ESG Management
06.Optimize Products and Services and Ful?l Corporate Responsibilities
07.Practise Green Ideas and Promote Low-carbon Development
08.Adhere to the People-oriented Strategy and Care About the Growth of Employees
09.Shoulder Social Responsibilities and Convey Corporate Warmth
10.Appendix
Adhere to the People-oriented Strategy and Care About theGrowth of EmployeesEmployees are the driving force for the sustainable development of enterprises. Sticking to the“people-oriented” principle, we adhere to a fair and just recruitment process and constantlyimprove the management of employee performance, promotion, compensation, benefits and trainingsystems, to provide a healthy and safe working environment. We also encourage and supportemployees to work and live in a balanced way. By listening to their voices and organizing variousactivities, we aim to enhance their sense of identity and satisfaction with their own work, thus realizingthe mutual growth of enterprise and employees.
Shoulder Social Responsibilities and Deliver Corporate WarmthWe have been deeply involved in community service and charity, actively fulfilling our social responsi-bilities. We consistently maintain a “pragmatic and equal” approach to our work and adhere to thephilosophy of “providing practical support to those most in need”. In addition, we continuouslyorgVanise charitable activities that are socially valuable. We have established the “Segway-NinebotPublic Committee”, which combines both online and offline channels to conduct educational assis-tance projects, material donation projects, and public participation projects.
With deep recognition of our responsibility and mission in addressing global environmental challenges,we attach great significance to environmental protection and climate change issues. In response toChina's “dual-carbon” goal, we are focusing on investing in research and development of greenproducts and technologies, as well as promoting energy-saving and emission-reduction reforms inour production processes. In addition, Segway-Ninebot also facilitates the development of circulareconomy, fully utilizes resources, and minimizes wastes to achieve a win-win economic and environ-mental benefits. In our strategic planning and daily operation, the concept of environmental protectionhas gained popular support and become a major driving force for our sustainable development.
Practice Green Ideas and Promote Low-carbonDevelopment
AFFORDABLECLEAN ENERGY
RESPONSIBLECONSUMPTIONANDPRODUCTION
CLIMATEACTION
GOOD HEALTHAND WELL-BEING
GENDEREQUALITY
DECENT WORKAND ECONOMICGROWTH
REDUCEDINEQUALITIES
REDUCEDINEQUALITIESQUALITYEDUCATION
The Company takes into full consideration and effectively responds to the expectations and demands ofstakeholders, promoting social development and sharing the growth achievements together with them.
Stakeholder Communication
StakeholdersShareholdersand investors
Customer
Governmentand regulators
Employee
Supplier
Community
StakeholderExpectationsPrevent business risksDevelop innovativelyAvoid significant ESG risksReduce pollutant emissionsLaunch green productsReduce energy consumption
??????High-quality productComprehensive customer serviceSafeguard the legitimate rights andinterests of customersLaunch green products????Safeguard employee rightsCare for employee safety and healthProvide fair promotion anddevelopment opportunities???Compliance with laws and regulationsReduce pollutant emissionsReduce energy consumption???Responsible procurementHonouring contractsMutual benefit and win-win outcomesLaunch green productsReduce energy consumption?????
Common prosperityPublic welfare and charity
??
Inspection receptionsAnnual reportsDocument submissionCompany website
????
Business contracts and agreementsPublic biddingSupplier meetings
???
Public welfare activities?
Labor contractEmployee activitiesEmployee trainingEmployee satisfaction surveys
????
Shareholders' meetingAnnouncementReception???
Daily communication with customersHandling and feedback of customercomplaintsCustomer satisfaction surveys???
Communicationand Engagement
Comply with business ethicsPractice green productionPromote green operations???Create responsible supply chainPractice green productionPromote green operation???
Educational assistance projectsMaterial donation projectsPublic participation projects
???
Safeguard product qualityImprove customer serviceProtect information securityLaunch green products????
Protect employee rightsEnhance Employee CareSupport talent developmentSafeguard health and safety
????
ESG managementRespect intellectual propertyComply with business ethicsLaunch green productsPractice green productionPromote green operation
??????
CompanyResponse
01.About The Report
02.Message from the Chairman
03.About Us
04.Corporate Governance
05.ESG Management
06.Optimize Products and Services and Ful?l Corporate Responsibilities
07.Practise Green Ideas and Promote Low-carbon Development
08.Adhere to the People-oriented Strategy and Care About the Growth of Employees
09.Shoulder Social Responsibilities and Convey Corporate Warmth
10.Appendix
The Company pays attention to stakeholders' expectations and feedback. We identified ESGissues related to the Company's business operations and conducted a questionnaire survey tofully communicate with the Company's internal and external stakeholders to understand theirimportance ratings for each ESG issue. We present the results of materiality assessment in theform of a two-dimensional importance matrix. The issues located in the upper right quadrant of thematrix are those with higher level of importance for the Company. In 2023, the Company's fivemost important ESG issues are: Respect intellectual property, Improve customer service,Enhance Employee Care, Safeguard product quality, and Maintain information security.
Materiality Assessment
Source of Issues
??????
Peer benchmarking studyMajor international and domesticESG reporting standardsEmployee opinion surveyManagement recommendationsInternal and external expert adviceMedia focus areas
Selection Criteria????Company valuesRelevant laws and regulationsStakeholder opinions and expectationsManagement recommendations
01.About The Report
02.Message from the Chairman
03.About Us
04.Corporate Governance
05.ESG Management
06.Optimize Products and Services and Ful?l Corporate Responsibilities
07.Practise Green Ideas and Promote Low-carbon Development
08.Adhere to the People-oriented Strategy and Care About the Growth of Employees
09.Shoulder Social Responsibilities and Convey Corporate Warmth
10.Appendix
Segway-Ninebot’s ESG Materiality Issues Ranking of 2023The main issues we identified and the analysis are in the figure below:
Significance to the development of the CompanyHigh
High
Low
Significance to the stakeholders
1. Respect intellectual Property
2. Improve customer services
3. Corporate governance
4. Enhance employee care
5. Safeguard product quality
Highly Materiality IssuesModerately Materiality Issues
6. Protect information security
7. Protect employee rights
8. Comply with business ethics
9. Safeguard health and safety
10. Support talent development
11.Launch green products
12. Create responsible supply chain
13. Practice green production
14. Address climate change
15. Promote green operation
16. Community investment
General Materiality Issues
06.
OPTIMIZE
PRODUCTS
AND SERVICES
AND FULFIL
CORPORATE
RESPONSIBILITIES
NINEBOT LIMITED2023 SUSTAINABILITY REPORT
Safeguard Product QualityImprove Customer ServicesProtect Information SecurityRespect Intellectual PropertyCreate Responsible Supply ChainComply with Business Ethics
Segway-Ninebot always pays high attention to the manifestation ofits social value. We safeguard the quality of products and servicesand continuously improve the customer service experience. Wealso strictly protect information security, respect intellectual prop-erty rights, and build a sustainable supply chain. Moreover, weabide by business ethics and clarify the responsibilities and stan-dards of advertising. Committed to being a model in the industry, weactively fulfil our corporate responsibilities with practical actions inall aspects.
We always focus on product quality and safety, advocating the principle of “do it right the first time”.Through pragmatic, professional and digitalized management, we are able to provide products with thehighest quality, best services and maximum user value. We strictly comply with laws and regulationssuch as the Product Quality Law of the People's Republic of China, the Work Safety Law of the People's Republicof China and national technical standards such as the General Speci?cations of Electrical Self-balancingScooters (GB/T 34667-2023), the Safety Requirements and Test Methods for Electrical Self-balancing Scooters(GB/T 34668-2023) and the General Technical Speci?cation for Electric Kickscooters (GB/T 42825-2023).To improve product quality, we have formulated the Quality Objective Management Measures of the Group,the Quality Framework Agreement of the Group, the Quality Reward, Punishment and Assessment System, theSafety Management Standard for Lithium Batteries, the Management Rules for Early Warning and Handling ofQuality Problems, the Handling Mechanism for Major Quality Incidents, and the Product Recall ManagementSystem. To enhance product compliance management and product safety, we have formulated theStandard Compliance Management System of Segway-Ninebot, the Code of Segway-Ninebot for ConductingExternal Standardization Work, the Code of Implementation for Certi?cation and Reliability Testing of the Group,the Rules for Finished Product Inspection and Ex-factory Inspection, and the Rules for Control of Chemical andEnvironmental Protection Testing.In the current year, we continued our commitment to building a sound quality management structure andimplementing an effective strategy on product quality and safety. We also carried out comprehensiveproduct quality management and training activities to enhance the quality awareness and practicalability of all employees. In addition, we constantly promoted the formulation of industry standards andcontributed to the innovative development of the industry. Through these measures, we have continu-ously improved product quality and effectively protected the rights and interests of consumers.
We have set up Quality Management Committee to build a top-to-bottom quality management struc-ture. We also require all business departments to establish a quality management system at thebusiness department level in accordance with ISO9001 and the 3C product inspection standards.Each business department has established its own internal testing standards according to the actualsituation. These standards cover all kinds of raw materials, semi-finished products, finished producttesting frequency, testing standards, testing process, testing content, testing instruments, inspectorsand testing results.
Safeguard Product Quality
1.1
Quality Management Framework
01.About The Report
02.Message from the Chairman
03.About Us
04.Corporate Governance
05.ESG Management
06.Optimize Products and Services and Ful?l Corporate Responsibilities
07.Practise Green Ideas and Promote Low-carbon Development
08.Adhere to the People-oriented Strategy and Care About the Growth of Employees
09.Shoulder Social Responsibilities and Convey Corporate Warmth
10.Appendix
Quality Management Committee.Responsible for the overall quality management of the Company,conducting quarterly quality committee meetings, tracking and guiding the implementation of theCompany's quality strategy, objectives and major quality projects.Quality Department of the Group.Responsible for guiding and overseeing the quality managementwork of the Company, organizing and supervising the implementation of quality improvement plans byall other departments. The Quality Department of the Group compiles and oversees monthly statisticson the achievement of the quality objectives of each business department and makes suggestions forimprovement of non-conforming items and urges the relevant department to make rectifications. TheQuality Department of the Group consists of the Quality System Department, the Quality Objectivesand Data Management Department, and the Quality Operation Department, covering qualitymanagement in all aspects of quality management system operation status, supplier quality manage-ment, and handling of customer/user quality issues, in order to realize closed-loop management ofproduct quality.Quality Department of Each Business Department.Responsible for the quality management ofeach specific product, reporting to the Quality Department of the Group and the general manager ofthe division at least once a month on the quality management situation, the achievement of qualityobjectives, the quality status of suppliers, the quality performance of the product market and othermatters.
Quality Objectives and Data
Management DepartmentQuality OperationDepartment
Quality SystemDepartment
Quality Department of EachBusiness Department
Quality Management
Committee
Quality Departmentof the Group(Group Quality Director)
With the rapid popularization of intelligent hardware products and the local regulatory developments,the Company has formulated a product safety strategy for the year 2023. The product safety strategyclarifies the strategic direction to ensure the compliance development of the Company's variouscategories of products. This year, we implemented our product safety strategy from three aspects:
compliance management, compliance development and standard innovation.
1.2
Compliance Safety Management
We have set up a compliance standard group to coordinate and plan product quality compliance andstandardization activities of the Group and each business department. To achieve cross-regional,cross-departmental and cross-level collaboration, we have obtained the channel compliancerequirements of the Company's global sales regions in Europe, the Americas, Asia Pacific, the Middle
1.2.1
Compliance Management
We have integrated product compliance development and design into the entire process of IPD (Inte-grated product development) to achieve efficient collaboration among the Sales Department, Compli-ance Certification and Testing Department, R&D Centre and product lines of each business depart-ment. During the product development phase, we use a compliance checklist to troubleshoot prob-lems. In addition, to ensure that the Company's products comply with relevant standards, we activelycarry out safety testing covering the full-category product lines according to the General Specifica-tions of Electrical Self-balancingScooters (GB/T 34667-2023), the Safety Requirements and TestMethods for Electrical Self-balancing Scooters(GB/T 34668-2023), the General Technical Specifica-tion for Electric KickScooters (GB/T 42825-2023), the Safety Standard for Light Electric Vehicles forPersonal Use (EN 17128-2020), the Safety Standard for Electrical Systems of Personal ElectricMobility Equipment (UL 2272-2019), the Safety Standard for Electrical Systems of Electric Bicycles(UL 2849-2022).
1.2.2
Compliance Development
We insist on standard innovation to lead quality innovation. We undertook the construction of the “na-tional standardization pilot for consumer electronics (intelligent light mobile manned products)”project, and passed the pre-acceptance organized by the Beijing Municipal Administration of MarketSupervision with high scores in 2023. During the pilot construction, we summarize a standard innova-tion mode of “interactive multi-chain network” that can be widely used. With the model guiding theformulation of standards through technological innovation, and the standards further promotingtechnological innovation and application, a positive interaction between technologies and standardshas been formed. On the other hand, the mode has promoted the establishment of a “standard chainnetwork” by all parties in the industry and promoted the cross-border flow of knowledge and technol-ogy through diverse cooperation, improving the efficiency of standard collaboration, and the qualitymanagement of the industry.
1.2.3
Standard Innovation
East, etc. In accordance with global standard regulatory requirements, we can quickly match productparameters and shipping countries and regions, and develop product certification schemes that meetthe requirements of relevant standards. In addition, we require all business departments to regularlyconduct trainings on compliance standard interpretation, product transformation, external standardguidance to continuously improve employees’ awareness and ability on compliance management.
Quality is vital to the survival and development of the Company. We always put the product quality management to thecore position and regard it as the most important thing for stable and sustainable development. To ensure the excellenceand stability of product quality, we have continuously optimized the quality control process throughout the whole life cycle.From prevention at the source to the final inspection, we apply the most stringent standards at every step. Besides, weactively seek quality certification to endorse our products with authoritative certification. For potential quality and safetyhazards, we resolutely take emergency measures and eliminate risks in a timely manner to protect the safety, rights andinterests of consumers.
1.3
Product Quality Control
Early-stagetesting
Supply chain qualitymanagement andincoming materialinspection
???
Conduct supplier assessment to ensure compliance with quality and safety standards, including inspec-tion of suppliers' factories, production processes, raw materials, etc.Conduct comprehensive inspection on important parts according to the Company's quality acceptancestandards such as the Code for Incoming Materials Inspection of the Quality Assurance Department and theCode for Incoming Materials Sampling of the Quality Assurance Department.Conduct sampling inspection on the appearance, size, assembly and function of materials and finishedproducts according to the Sampling Procedures for Inspection by Attributes (GB/T2828.1-2015).
Middle-stagetesting
Production processcontrol andmanufacturinginspection
????
Monitor quality and safety hazards, formulate emergency response plans and corrective measuresaccording to the Company's Management Measures for Abnormal Production.Strengthen the sampling inspection of toxic and harmful substances on products in children's categories,and comprehensively implement self-inspection and mutual inspection mechanisms.Carry out the supervision and inspection of purchased parts, process inspection and shipment inspectionby strictly following the Procedures for Product Inspection Control and the Measures for Inspection Managementof Quality Assurance Process.Trace and deal with non-conforming products by strictly following the quality standards such as theTechnical Conditions for Safe Operation of Motor Vehicles, the Code for Safety Technology of Electric Bicycles,and the Procedures for Control of Non-conforming Products; invite a third-party inspection agency toregularly conduct random inspections on various categories of products to ensure the product pass rate.Late-stagetesting
Continuousimprovement
??
Perform product regression testing, and conduct quality sampling testing for products already on themarket to ensure product performance and reliability.Establish a continuous improvement mechanism to collect customer feedback, improve product quality andproduction processes, train and educate employees to continuously optimize product quality and safety.
Development anddesign process
???
According to the Code of Implementation for Certi?cation and Reliability Testing of the Group and the Rules forManagement of Product Reliability Veri?cation, conduct preventive testing to assess quality and safety.Besides, conduct the product design audit, prototype testing, reliability testing plan and certificationtesting plan.Conduct off-site road testing for fatigue endurance and user testing according to various usage scenari-os. Ensure that the products meet the requirements of the design indexes on the structural strength,fatigue life, environmental weather resistance, use safety, design performance and other aspects.Perform risk identification, detection and prevention, organize multiple rounds of design review andquality control.
1.3.1
Quality ManagementSegway-Ninebot is committed to conduct preventive testing of total quality control to ensure the continuous stability andimprovement of product quality. The testing consists of three stages (early stage, middle stage and late stage), aiming to identifyand eliminate potential quality risks in advance through systematic detection and evaluation. This ensures that products meethigh quality standards at every step from design, development to production.We devoted to provide our customers with high-quality and safe products. By setting quality red lines, we are able to classify andpenalize violations. In addition, we have standardized our quality management processes. We require each product line to fullyparticipate in, comply with and continuously improve the quality management process throughout the product life cycle.
After solving product quality problems in each process, the Quality Department will summaries and sort out the relevantprocesses and related information. The Company then organizes all departments to review the incident and prepares acomplete summary report. In addition, the Company will develop a quality knowledge base, case base and fault baseaccording to the quality problems found in previous product development processes and the corresponding improvementschemes to guide in the development of new products. This year, the Company's product quality inspection covered allproduct categories, with the pass rate of incoming materials of the Short-distance Transportation BU
reaching 98.00% andthe product pass rate reaching 98.40%; the pass rate of incoming materials of the Commercial BU reaching 98.56% and theproduct pass rate
reaching 97.59%; and the pass rate of incoming materials of the Two-wheelers BU reaching 97.73% andthe product pass rate reaching 99.93%.
We have formulated the Product Recall Management System, the Work Rules for Recall of After-sales Services, the ManagementMeasures for Recall of Defective Products in the Market for defective product recall. We have defined the quality responsibility ofthe enterprise, and specified the scope of defective products caused by design defects that have been sold in bulk, theresponsibilities of each department, and the work process. The work process includes information acceptance, recallimplementation, recall handling, recall summary and related records involved. After the recall is initiated, we will follow thenon-conforming product control procedure, and continue to monitor, review and summarize the product safety and qualityproblems. Besides, based on the summary, we detect the quality risks of other products to prevent and eliminate thedamage that may be caused by the defects of the products sold, and to protect the personal and property safety of consumers.
1.3.2
Product Recall
We actively cooperate with third-party testing organizations such as the Underwriter Laboratories Inc. (UL), T?V Rhein-land, SGS, Bureau Veritas, and China Quality Certification Centre (CQC). For electric kickscooters, electric self-balancingscooters, electric-assisted bike (E-bike) and many other categories of products, we carry out testing and certification inaccordance with standards or regulations such as the safety standard for personal light electric vehicles (EN17128), thesafety standard for household and similar appliances (EN60335), the safety standard for electrical systems of personalelectric transportation equipment (UL2272), the safety standard for electric bicycles (UL2849), and the European Unionsafety standard for electric bicycles (EN15194). In addition, we conduct company-wide product lines assessment on aquarterly or semi-annual basis. The Company and each factory have achieved quality related certifications, such asISO9001 certification.
1.3.3
Quality Certification
Pass rate of incoming materialsPassed batches of incoming materials/Total batch of incoming materials *100%
Product pass rate(Items entering the process - (Rework + Repairs +Returns))/Items in the process*100%
Ninebot Technology Co., Ltd. and Segway Technology Co., Ltd.Obtained GB/T 19001-2016 and ISO9001:2015 Certifications
Ninebot (Changzhou) Technology Co., Ltd. obtained the CCC CertificateTesting Centre of Ninebot Technology Co., Ltd. obtained the CNAS Certificate
Ninebot (Changzhou) Technology Co., Ltd. obtained ISO9001:2015
Ninebot (Changzhou) Technology Co., Ltd. obtained Sedex Certifications
This year, all kinds of products of the Company passed the supervision and assessment of third-party institu-tions, and the certifications obtained are shown in the following table.Electric self-balancing scooters,electric kickscooters,E-bike and products for children
China Compulsory Certification, Conformité Européenne (CE) certification, Elektrokleinst-fahrzeuge-Verordnung (eKFV), Underwriter Laboratories Certification (UL), and FederalCommunications Commission-Industry Canada (FCC-IC) certificationElectric two-wheelers
China Compulsory Certification, the European Market certification (Emark), and the US Depart-ment of Transportation (DOT) certification
Lawn mower robots
Conformité Européenne (CE) certification
Delivery robots
Conformité Européenne certification, Federal Communications Commission certification,Korea Certification (KC), and Telecom Engineering Centre (TELEC)
Portable Power Station
Conformité Européenne (CE) certification
Off-road vehicles
Conformité Européenne (CE) certification, the European Union (EU) Common MarketCertification No. 168/2013, the European Union (EU) Common Market Certification No.167/2013, the United States Environmental Protection Agency (EPA) certification, and theCalifornia Air Resources Board (CARB) certification
We value the cultivation of quality awareness among our employees and suppliers. To keep strengthening the practicalskills of quality employees, we provided our employees at all quality positions with 129 quality training sessions this year.These training sessions were on incoming materials quality control (IQC) inspection, process inspection, routine inspec-tion and vehicle evaluation. In addition, we conducted nearly 100 training sessions on product quality assurance for keysuppliers. The training content included control requirements on new product development, on-site quality control andinspection points. Besides, to enhance the quality management awareness of the Company's senior management, theCompany conducted quality awareness training in the annual quality month activities to share advanced quality manage-ment concepts. This enabled the Company’s management to understand the importance of quality management in theCompany’s overall strategy, competitive strategy and functional strategy.
1.4
Cultivation on Quality and Compliance Awareness
Training on Quality Awareness and Measurement System Analysis (MSA)Managers’ Sharing Session on Quality Incidents
We attach importance to the safety compliance of our products and continuously improve the safety compliance awarenessof our employees. This year, we held 33 special compliance training sessions, which covered the interpretation of multina-tional certification regulations and standards for kickscooters, E-bike, portable power station products, the establishmentand management of chemical environmental protection families, the sharing of high voltage kickscooter design specifica-tions, and the promotion and implementation of European new battery regulations. 1,360 employees of the Company andrelated parties in the supply chain participated in the training. The training was designed to help employees keep abreast of
Release Conference on the QCC QualityImprovement Results
1.5
Leading the Formation of Industry Standards
We have long emphasized on standardization and actively promoted the develop-ment of industry standards. In 2023, Segway-Ninebot led or participated in theformulation or revision of more than 80 domestic and international technicalstandards. These standards included 9 international standards such as the ISO andIEC, 5 foreign/regional standards, 22 national standards, 5 industry standards, 23group standards and 16 enterprise standards, filling a number of industry gaps.Besides, these standards covered electric two-wheelers, electric self-balancingscooters, electric kickscooters, service robots, batteries and other technical fields,and made great contributions to the high-quality development of the industry.This year, Segway-Ninebot won the honorary titles of “Advanced Collective forStandardization Work of National Light Industry in 2021-2022” and “Typical Caseof Haidian District in Promoting High-quality Development through Standardiza-tion”. In addition, Segway-Ninebot obtained the world's first Tick Mark certificatefor children's electric kickscooters.
Honorary Titles and Certificates Obtained bySegway-Ninebot
regulatory updates in relevant countries, fully understand relevant compliancestandards, and enhance compliance awareness in daily production processes.In addition, the Company organized the general manager of each businessdepartment, the head of quality, the head of R&D Department to participate inthe product safety training with the theme “bullet-proof vest for compliancedevelopment” this year. This enhanced the compliance management aware-ness of the Company's senior management and the head of quality of eachbusiness department to make them understand the compliance managementrequirements.To further beef up the enthusiasm of all departments for quality improvementand continuously optimize the product quality, the Quality Department of theGroup planned and carried out quality improvement and evaluation activities ofthe Quality Control Circles (QCC) and conducted the annual quality and awardevaluation activities this year. Besides, the Quality Department of the Group helda release conference on the QCC quality improvement results. The Chief Tech-nology Officer (CTO) of the Group, the head of quality of the Group and otherleaders evaluated and awarded the outstanding projects and personnel. Theseactivities helped the Group to take product quality management more seriously.
The Company adheres to the corporate culture of centering on user value. Besides strictly abiding bythe Law of the People's Republic of China on the Protection of Consumer Rights and Interests and the ProductQuality Law of the People's Republic of China, the Company has formulated the Manual for After-saleServices Management to protect the legitimate rights and interests of consumers. In 2023, the Compa-ny's warranty premium totaled RMB 13.84 million, representing a year-on-year growth of 299%.This year, we continued to improve customer services to enhance customer satisfaction. Specifically,we established and improved the customer service management system, constantly improve theclosed-loop management process of pre-sales, during-sales and after-sales customer service. Wealso standardized complaint management, optimized offline store management, empowered custom-er service personnel and strengthened advertising responsibility.
Improve Customer Services
Whole Process Customer Service Management System
Users learn about thevehicle throughshopping platforms,official websites, andWeChat applet, and
the pre-salescustomer serviceteam can recommendthe vehicle according
to the user's needs,while explaining theprocess of purchas-
ing the vehicle.
Pre-sales
After the user picks upthe vehicle, if they find
any problems ormalfunctions with thevehicle, they can reportthem online for repair.The customer service
team and technicalsupport personnel areonline throughout the
entire process tohandle any problemsthat may arise duringthe use of the vehicle.
After-salesThe Company adopts
the O2O deliverymodel, where userspurchase vehiclesonline, select pick-upthe store, and pick up
vehicles from the
store upon arrival.
After placing the
order, the store
receives the ordernotification to preparethe vehicle, and the
customer serviceteam assists intracking the deliveryspeed.
During-sales
01.About The Report
02.Message from the Chairman
03.About Us
04.Corporate Governance
05.ESG Management
06.Optimize Products and Services and Ful?l Corporate Responsibilities
07.Practise Green Ideas and Promote Low-carbon Development
08.Adhere to the People-oriented Strategy and Care About the Growth of Employees
09.Shoulder Social Responsibilities and Convey Corporate Warmth
10.Appendix
The Company adheres to the service concept of “customers first” and have actively promoted theconstruction of online customer service consultation channels to constantly improve the quality ofcustomer service. We have established manual service channels such as APPs, official website,official WeChat account, mailbox and 400 telephone hotline. In addition, we have set up intelligentself-service channels and used AI robot technology to provide customers with all-weatherconsulting services. Through these channels, we are able to immediately identify and help customerssolve problems they encounter when using products. In order to understand customer demand, theCompany set up a user operation group this year. Through the group and Ninebot APP, we listen tocustomer voice in a timely manner. This has enhanced users’ stickiness and reduced users’communication costs.We have continually improved the complaint response mechanism, and formulated internal rules andregulations such as the Management Rules for Customer Complaint Handling, Reward and PunishmentSystem for Customer Service Handling Performance, Performance Assessment for Customer Service,Standards for Service Processes and Assessment Standards for Service Providers. To improve our customerservice, we conducted monthly assessments on key performance indicators for online customerservice personnel and offline store service personnel. The assessment indicators for online customerservice personnel include the work order response rate, complaint handling rate, timely closure rateand user satisfaction. The assessment indicators for offline store service personnel include the15-minute work order response rate, three-day completion rate, work order appraisal rate and workorder failure rate. Besides, we implement the “first asking responsibility system”, requiring customerservice staff not to reject, prevaricate or evade after receiving a complaint call or work order. Werequire customer service staff to contact users within 4 hours, and solve users’ problems within 72hours. During the period of “big shopping festivals”, we ensure that customer service staff contactusers within 24 hours, and assign a special person to follow up and solve the problems.This year, Segway-Ninebot received
4,498 valid complaints from users, a 41% decrease in thecomplaint rate from a year earlier. Besides, no regulatory warnings were received regarding productsand services. We manage customer complaints systematically. To ensure that complaints areresolved in an orderly and efficient manner, we prioritize them according to criteria such as urgencyand importance. We provide high demand complaints with personalized solutions.We actively listen to our users and regularly conduct satisfaction surveys on how we respond to userfeedback. Every half year, we conduct a global user satisfaction survey on the Ninebot APP by salesregion and product category. A total of 34,175 user satisfaction questionnaires have been collected.Through the survey, we can know about the satisfaction of surveyed users. In addition, we inviteusers to evaluate the service after each query in order to promptly solve the existing problems in theservice.
2.1
Customer Voice
The number of effective complaints: the number of complaints made by users to the customer service staff after the purchase of the productfor reasons such as product quality and service dissatisfaction, and which are determined to be valid by the customer service staff.
High demand complaints: urgent, important or frequent complaints raised by users on core issues such as product quality and serviceattitude.
Formula for calculating the satisfaction of surveyed users: Weighted average satisfaction = (1 point * number of 1-point scores + 2 points *number of 2-point scores + 3 points * number of 3-point scores + 4 points * number of 4-point scores + 5 points * number of 5-point scores)/-total number of scores. The score range is 1-5 points.
Real-time user satisfaction is calculated using the same formula as above, and the score range is 1-5 points, with 5 points being the best.
Survey on lawn mower robots in the Europe region is the first survey in H2 2023.
This year, the Company has received honors such as the “Advanced Collective of Consumer Rightsand Interests Protection in 2021” issued by the Consumers Association of Xinbei District ChangzhouCity, and the “Advanced Unit for Assured Consumption Creation in Changzhou City” issued byChangzhou Bureau of Market Regulation. In addition, the Company has won the praise from theConsumers Association of Xinbei District, Changzhou City, which granted the colleagues of theCustomer Service Department of the Company with the “Excellent Rights Protection Expert in 2022”award.
Sales RegionChina
Asia PacificEurope
Americas
Satisfaction ofSurveyed Users
4.22
4.25
4.20
3.88
3.97
4.11
Real-timeUser Satisfaction
4.56
4.54
4.54
4.78
Product CategoryElectric self-balancing scooters,Electric kickscooters
Electric self-balancing scooters,Electric kickscootersElectric two-wheelers
Electric self-balancing scooters,Electric kickscooters
Electric self-balancing scooters,Electric kickscootersLawn mower robots (Navimow)
This year, Segway-Ninebot collected and sorted out the user satisfaction scores of electric self-bal-
ancing scooters, electric kickscooters and electric two-wheelers in China, the Asia Pacific, Europe
and the Americas. The results are as follows:
We continue to improve the quality of after-sales services and optimize theservice experience of end users. By the end of 2023, we had built 217Segway-Ninebot city authorized service centers across the country. In theservice centers, there are the maintenance area, battery testing area, vehiclewashing area and equipment display area. They can provide customers withshort-distance vehicle maintenance, repair, road rescue and other professionalservices. If the vehicle breaks down during riding, users can request a repair onNinebot APP. The store will respond immediately after receiving the repairorder, and provide on-site, towing & repair, night rescue and othermaintenance services. While the vehicle is being serviced, the store will providethe user with a backup vehicle for travel to avoid the inconvenience caused bythe vehicle's unavailability. Meanwhile, we provide users with customizedinsurance compensation services on Ninebot APP. Users can choose thevehicle theft insurance, electric vehicle combination insurance or electrictwo-wheelers third party liability insurance according to their needs.We adopt the star management system for city service centers, and createdifferent star service centers based on the area of different stores. In addition,we mark the star rating of each store on the Ninebot APP. We conduct amonthly assessment on each service center from six aspects: service image,service process, maintenance skill, site management, used parts managementand spare parts management, to encourage stores to continuously improvetheir service quality. We have also upgraded the store management module ofour Dealer Management System (DMS), and optimized the application andapproval process for new service centers, and further enhanced the efficiencyof store management and empowerment. This year, the Company's offlinestores received 666 formal complaints, a 3% decrease from a year earlier. Thecomplaint resolution rate was 100%, and the approval rate was 99.99%.We focus on improving the professional skills of the after-sales service group,and strengthen the ability of the after-sales group through various training andassessment projects. This year, the Company conducted 487 technical trainingsessions for offline stores and maintenance personnel, with an increase of125% on a year-on-year basis, which included 103 online training sessions,384 offline training sessions and 5 training sessions for qualification certifica-tion. The training covered the Segway-Ninebot electric intelligent logic, loadcontrol principle, ABS principle and troubleshooting, typical fault cases, and ex-planation on new vehicle models. Approximately 19,800 employees participatedin the training. In the training of “Blue-collar Engineers Qualification Certificationof Ninebot Electric Terminal”, we assessed the city service center personnel intheory, practice and skills. In this way, we selected excellent and skilled person-nel and enhanced regional after-sales service. This year, about 209 engineersreceived the “Blue-collar Engineers Qualification Certification of Ninebot Elec-tric Terminal”.In January 2024, Segway-Ninebot held the "New Future! Focusing on penetra-tion, breaking the limitation and expanding the limitation, accelerating the lead"
2.2
Store Management
The 5th Blue-collar Engineers QualificationCertification of Ninebot Electric Terminal andOffline Training in 2023
We regularly organize training for our customer service stafftailored to business characteristics, clearly defining theposition requirements for employees. Furthermore, wecontinuously enhance their problem-solving abilities throughthe operation of a knowledge base and the quality inspectionof customer service interactions, aiming to improve both theeffectiveness and efficiency of our customer services. Wecarry out orientation training for new customer service staffwith a duration no less than one month, and organize trainingon service enhancement each month during the initial periodof their employment, sharing response and handling skillsunder various service scenarios by studying actual cases.We also organize special training for all customer servicestaff each month to introduce product parameters, productusage and solutions to common product problems to upskillcustomer service staff in solving problems. During the year,the Company conducted 34 training sessions for after-salescustomer service staff, attended by totally 3,688 participants.
2.3
Customer Service Training
Dealer Conference Site
as the theme of the 2024 work deployment meeting foroutstanding dealers in China. At the meeting, the Compa-ny's in-depth strategic thinking was systematically elabo-rated and the strategic planning for 2024 was highlighted,the bright results achieved in 2023 were summarized andreviewed, and outstanding dealers and stores with out-standing contributions were commended, demonstratingSegway-Ninebot's determination to adhere to the devel-opment of intelligence, rejuvenation and high-end devel-opment. In the future, we will join hands with our dealerpartners to focus on penetration, break the limitation andexpand the limitation, promote the landing of the wholevalue industry chain such as products, technology andservices, and build a more far-reaching influence of theSegway-Ninebot brand with the support of advancedtechnology and excellent products.
Number of training sessions forafter-sales customer service staff
After-sales customer servicetraining covering
3,688 person-times
We provide innovative transportation solutions for our customers, and also establishcommunication communities and exchange platforms for user groups with sharedideas and interests. "Ninebot Friends Club" is an official enthusiasts' communityorganized by Segway-Ninebot. The Club integrates both online and offline channelsto create a platform for the “Friends”. On the online channels, the “Friends” canshare their riding experiences and maintenance tips through the Ninebot App andWeChat interest-based group chats. On the offline channels, the “Friends” formcity clubs across the country and organize all kinds of interest activities, such asthemed riding, city road mapping, camping, frisbee activities and so on.
2.4
Ninebot Friends Club
我们刹那相遇彼此照亮
旗帜的形状象征着团结和归属感传达出一种积极向上的态度和活力将为九友社群营造一个团结、充满热爱和追求自由的氛围F扩展为FRIENDS使九友会的文化和价值观得到了更丰富和多元的体现
九友会LOGO唤新
"Ninebot Friends Club" Activities Across the Country "Ninebot Friends Club" Logo and Its Design Philosophy
The Company takes active actions in regulating advertising management, formulating the Rules forInformation Release, the Management Regulations of Brand Management Centre, the Management Measuresfor Advertising Suppliers of Segway-Ninebot, the Segway-Ninebot Management Measures for the Bidding andTendering of Advertising, the Segway-Ninebot Standardized Process for Advertising Procurement, the UsageSpeci?cation for Ninebot VI Brand, the Usage Speci?cation for Segway-Ninebot VI, the Guidance Manual forNinebot Space Signage (Retail Store), the Speci?cation Manual for the Materials of Segway-Ninebot ElectricProducts Retail Stores, and other management policies. The Company has set up the Design Centre toimplement unified management of visual image for the Company’s brand from the stages of creativeplanning to material output, thus ensuring the authentic, accurate and legal advertising while enhanc-ing operation effect and brand identity. We provide responsible product information, clarifying usenotes in product descriptions, and age and height requirements for children’s products in productmanuals as well as safety instructions for product use. In 2023, we organized four targeted trainingsessions for the Company’s marketing staff on topics such as operational experience sharing andmarketing practices, which enhanced employees’awareness of responsible marketing.
2.5
Responsible Marketing
The Company protects core digital assets and fulfils relevant social responsibil-ities through the systematic construction of information security, including keyaspects such as regulatory compliance, security protection, on-going monitor-ing and emergency response. To effectively control and prevent security andcompliance risks, the Company keeps zero occurrence of major informationsecurity incidents (major internal data leakage or external attacks/extortion),and the occurrence of information security breaches below 0.3% annually.With great importance attached to information system security as well as theprotection of consumer information, the Company continuously improves theorganizational structure and systems for information security management.The Information Security Committee is the Company’s top-level deci-sion-maker and management body for the governance of information securityand data security. The Chairman is the top leader of the Committee, responsiblefor formulating strategies for information security and data security, coordinat-ing the Company’s information security and data security management in atop-down manner. A cross-functional, cross-business and cross-system vir-tual team for data privacy protection under the Information Security Committeehas been set up, which regularly reports to the Committee the routine workrelated to privacy protection in their charge.The Company has formulated the Management Measures for Information SecurityIncidents and established a set of emergency response mechanisms for infor-
3.1
Information Security Management
As information security is an important pillar underpinning the development ofenterprises, Segway-Ninebot regards information security protection as a toppriority. Strictly abiding by the Cybersecurity Law of the People’s Republic of China,the Data Security Law of the People’s Republic of China, the Personal InformationProtection Law of the People’s Republic of China and other laws and regulationsand keeping abreast of the latest relevant laws and regulations in the regionswhere the Company operates, the Company formulates and timely updates theprivacy protection management policies and regulations such as theManagement Strategies for Privacy Protection, the Security Rules for Personal DataProcessing, the Emergency Plan for Personal Information Leakage and the PrivacyPolicy so as to ensure the information security of both the Company andconsumers.
Protect Information Security
ISO27001 Information Security Manage-ment System Certification
01.About The Report
02.Message from the Chairman
03.About Us
04.Corporate Governance
05.ESG Management
06.Optimize Products and Services and Ful?l Corporate Responsibilities
07.Practise Green Ideas and Promote Low-carbon Development
08.Adhere to the People-oriented Strategy and Care About the Growth of Employees
09.Shoulder Social Responsibilities and Convey Corporate Warmth
10.Appendix
While providing users with convenient mobility services, the Company pays more attention topersonal information security and privacy protection.In terms of internal management, we strictly abide by the General Data Protection Regulation (GDPR)and relevant regulations in the industry to set permissions related to business functions in line withthe requirements of the relevant laws and regulations, and to perform asset inventory managementas well as data category- and grade-based management of all data assets (including all user data).In terms of security control, we implement strict controls over the access to and processing ofsensitive data. Our key information-based systems such as the IoV platform and the usermanagement platform adopt the Role-based Access Control (RBAC), and we use static or dynamicdesensitization and encryption technologies to process data classified as sensitive.In terms of encryption, we safeguard information security and integrity during transfer by encryptingthe communication transmissions among user applications, devices and servers with the TransportLayer Security protocol (TLS) to protect information security. Meanwhile, we use digital signature toensure the integrity of data information. In addition, we use other symmetric and asymmetricencryption, as well as hash functions to secure the use of the software.In terms of data use and users’ rights, we minimize the collection and use of users’ data inaccordance with the Privacy Agreement, process consumers’ personal information with their consent,and do not share users’ data with any third party without their consent. Moreover, we protectconsumers’ right to control their personal information and ensure that they have the right to access,update or correct the information or to request account cancellation, information deletion, consentwithdrawal and other rights.
3.2
User Privacy Protection
mation security incidents. Based on a comprehensive analysis of the causes, features and results ofinformation security incidents, we categorize them into seven basic classifications: malicious pro-gram events, network attack events, information destruction events, information content securityevents, equipment and facility failure events, disastrous events, and other information securityevents. Based on the consequences and potential impacts caused by the occurrence of informationsecurity incidents, we further classify them into four levels: minor incidents, general incidents, seriousincidents, and extremely serious incidents, and clarify the handling methods for information securityincidents accordingly.The Company advances the information security management and enhancement in line with theISO27001 Information Security Management System and carries out risk assessment and internalaudit of the effectiveness of internal information security management on an annual basis. During theyear, the Company has obtained the ISO27001 Information Security Management SystemCertification, the level-2 certification of the grade-based Protection of the Company’s officialwebsite, and the level-3 certification of the grade-based Protection of Ninebot APP.
The enhancement of employees’ awareness of information security and user privacy protection iscrucial to improve the construction of the Company’s information security system. The Companycarries out regular training on information security and user privacy protection for all employeesthrough online training platforms, work sharing platforms and offline channels, and conducts trainingassessments. Employee’s failure in the assessment directly affects their performance evaluation.In addition, the Company carries out special training on the Data Security Law, the Personal InformationProtection Law, and the Privacy Agreement to enhance employees’ awareness of cybersecuritycompliance. During the year, the Company also jointly conducted special training on data securityand personal information protection with the Cyberspace Administration Office of Haidian District toensure that employees keep pace of the latest regulatory developments in information security andenhance their sense of autonomy.
3.3
Cybersecurity Training
Segway-Ninebot focuses on innovation and keeps taking proactive measures to safeguard the Com-pany’s intellectual property (IP) while fully avoiding infringement of others’ IP. We strictly abide bythe Patent Law of the People's Republic of China, Trademark Law of the People's Republic of China andrelevant laws and regulations. During the year, we revised the Intellectual Property Management Policyand the Measures for Rewarding Whistleblowers Reporting Infringement of Intellectual Property Rights andIllegal Acts of Producing and Selling Counterfeit and Shoddy Goods. In addition, we implemented the inter-nal management policies such as the Construction and Protection of Corporate Brand Assets, the Trade-mark Management Policy, the Guidelines for the Standardized Use of Registered Trademarks, the EvidenceManagement Policy for the Protection of Intellectual Property, the Guidelines for the Standardized Use ofFonts,Pictures and Music and the Guidelines for the Use of Labels on Outer Product Packaging to furtherstandardize IP management.The IP Department of the Company coordinates the creation, application, management and protectionof the Group’s IP and other related legal work, and appoints IP specialists for each product line toformulate strategic plans regarding intellectual property to prevent and control risks. We providewhole-process IP services before product R&D, during product R&D and after product commercial-ization. We establish a comprehensive IP protection network by identifying and preventing potentialinfringement risks in a timely manner and actively taking measures against infringements includingcounterfeit production and patent and copyright infringement. In addition, we have established a globaltrademark monitoring system to monitor trademark applications and registrations by third parties andtake necessary actions against trademark squatting and trademark dilution.
Respect IntellectualProperty
We attach importance to IP protection while emphasizing technological innovation. We collaboratewith external organizations to carry out investigations into IP infringement and require the SalesDepartment and the R&D Department to conduct special investigations on an irregular basis. Forcomplaints and reports, we have set up the Intellectual Property Protection Fund, which is mainlyused to reward departments or individuals who report the production and sale of infringing products.In terms of IP protection and litigation, we carry out special IP protection actions against counterfeitbrand, and safeguard the proprietary IP from infringement by various means, including onlinecomplaints, customs filing, warning letters, administrative enforcement, and court litigation.During the year, the Company handled a total of 50 cases of administrative enforcement, civillitigation, administrative proceedings and enforcement regarding intellectual property and theCompany was awarded a total of RMB 2.48 million for the defence of Go-karts utility model patents.The Company also launched complaints against online infringement of patents, trademarks andcopyrights, successfully removing 12,500 infringing links and recovering 3 infringing domain names,and sent a total of 16 lawyer’s letters and warning letters to domestic and overseas infringers.
4.1
Intellectual Property Protection
01.About The Report
02.Message from the Chairman
03.About Us
04.Corporate Governance
05.ESG Management
06.Optimize Products and Services and Ful?l Corporate Responsibilities
07.Practise Green Ideas and Promote Low-carbon Development
08.Adhere to the People-oriented Strategy and Care About the Growth of Employees
09.Shoulder Social Responsibilities and Convey Corporate Warmth
10.Appendix
In addition to our efforts in IP protection, we are also committed to enhancing the IP awareness ofemployees and the professionalism of employees of the IP Department. We actively organise andparticipate in various forms of IP training. In 2023, in addition to feature articles on the Intellectual Prop-erty Day released through the work platform of the IP Department, the Company organised a total of 15IP training sessions for different groups. These training sessions covered topics such as the strategicplanning of patents and trademarks as well as the management and protection of trade secrets.
4.2
Intellectual Property Training
During the reporting period, the Company has acquired 4,696 IPs globally, including 508 inventionpatents, 1,592 utility model patents and 1,077 design patents, 176 software copyrights, and 1,343trademarks.
4.3
Innovation Achievements
Through measures above, the Company effectively enhanced market competence and protected thevalue of intangible assets.We set up a mailbox for reporting clues of IP infringement, which obtained a total of 167 clues ofinfringement throughout the year. We also rewarded 17 whistleblowers with the Intellectual PropertyProtection Fund.
IndicatorInvention patentUtility model patentDesign patentSoftware copyrightsTrademarks
Total applications1,2531,7601,301
1,916
Total granted
1,5921,077
1,343
Invention Patents
Utility Model Patents
1,592Software Copyrights
Trademarks
1,343
Number of IPs acquired globally4,696Design Patents1,077
Number of suppliers by regionNumber of suppliers located in the Chinese MainlandNumber of suppliers located in overseas regions (including Hong Kong,Macau and Taiwan regions of China)
Numbers
Segway-Ninebot always regards supply chains as an important part of the Company’s operation,therefore, the Company has formulated internal policies such as the Group Management Policy forSupplier Onboarding, the Management Policy for Risk Inspection of Supplier Commercial Security and Sustain-able Operation Ability, the Group Standardized Regulations for Supplier Classi?cation, the Group ManagementPolicy for Supplier Performance Assessment, the Group Standardized Management for Supplier Change, theGroup Standardized Regulations for Supplier Elimination or Exit and the Group Supplier Blacklist Managementto standardize the supplier management process. The Company had a total of 595 suppliers this year,including 590 located in the Chinese Mainland and 5 located in overseas regions (including HongKong, Macao and Taiwan regions of China).
Create ResponsibleSupply Chain
01.About The Report
02.Message from the Chairman
03.About Us
04.Corporate Governance
05.ESG Management
06.Optimize Products and Services and Ful?l Corporate Responsibilities
07.Practise Green Ideas and Promote Low-carbon Development
08.Adhere to the People-oriented Strategy and Care About the Growth of Employees
09.Shoulder Social Responsibilities and Convey Corporate Warmth
10.Appendix
In terms of supplier management, the Company adopts the SRM (Supplier Relationship Management)system for the lifecycle management of all suppliers included in the system, and improves the integrat-ed process consisting of supplier development, registration, evaluation, cooperation and exit.
5.1
Lifecycle Management
Lifecycle management stagesSpecific measuresDevelopment stageRefer to the Operations Guide for Targeted Expansion and Optimization of CategoryResource Pool for targeted sourcing.Registration stageTo expand the supplier pool, we encourage suppliers who are willing to cooperate
to register on our official website.Evaluation stageWe perform on-site inspection at suppliers’ factories to rigorously review their
technology patents, production and testing equipment, production capacity, business
performance, operating conditions and other aspects. The inspection results are
summarized in the Supplier Inspection Form and preliminary qualification opinions are
issued.
For supplier candidates, we evaluate and assess their delivery capability, quality
assurance capability, and R&D engineering capability in accordance with the Supplier
Inspection Form.
Exit stageBased on the evaluation of suppliers’ routine business management and
performance, we classify them into excellent, good, qualified and unqualified, and
unqualified suppliers are required to carry out rectifications or eliminated.
Cooperation stageWe implement a differentiated cooperation strategy for suppliers, according to which
they are classified into Tier 1, Tier 2 and Tier 3 based on supply relationship. In
accordance with the supplier assessment management policy, we regularly carry out
supplier performance assessment to evaluate suppliers’ performance in delivery
time, delivery quality, production capacity and other performance objectives. We
perform 1 to 2 evaluations on Tier 1 suppliers each year and evaluate Tier 2 and Tier 3
suppliers once every two years. We prepare the Improvement Plan Form during
on-site inspection of suppliers to summaries rectification items and require suppliers
to submit rectification plans for subsequent review of the rectification items.
We build a visualized procurement data platform to monitor suppliers’ orders, goods
arrival, amounts, performance and other information in real time. We carry out special
enhancement training for underperforming suppliers and require them to submit
rectification plans to ensure that the relevant issues are resolved in a timely and
effective manner.
Third-party Certificates Obtainedby Segway-Ninebot’s Suppliers
To control environmental and social risks, we actively cooperate with supplierswith excellent environmental performance for the procurement of lithiumbatteries, chemical raw materials and key electronic components. We includeclauses of EIA (Environmental Impact Assessment) control into the reviewprovisions for supplier onboarding and require suppliers to signing theEnvironmental Protection Agreements with Related Parties before cooperation. Wepriorities the procurement of environmentally friendly materials such aspolycarbonate resins, and require suppliers to present relevant certificatessuch as audit reports of the Directive on Restriction of Hazardous Substances inElectrical and Electronic Equipment (RoHS Directive) and chemicalsafetyinstructions to assess whether or not the materials procured carry
5.2
Supplier ESG Management
Training for Comprehensive Optimization ofSuppliers’Management and ProcurementEfficiency
We have developed special training courses to enhance the managementabilities and professional skills of our procurement team and suppliers. For theprocurement team, the special training courses are provided every year, includ-ing lithium battery safety and emergency treatment training, classes on produc-tion safety challenges in the new era and the interpretation of the newly revisedWork Safety Law of the People's Republic of China, vehicle performance and safedriving training, standard operation training, and detection rate training.For suppliers, each business department regularly carries out special training onproduct quality and safety, covering professional function theory, skill training,basic knowledge training of Production Parts Approval Process (PPAP), partsquality acceptance standards, parts quality agreement, reports of 8D (EightDisciplines Problem Solving), etc. We conduct on-site training for suppliers withhigher quality risk at least once a quarter, to coach them for their vulnerabilitiesand follow up for verification.This year, the Company arranged a total of 80 internal training sessions and 253training sessions for suppliers, covering all core suppliers.
5.3
Supply Chain Management Training
physical and chemical hazards such as radioactive radiation, the healthhazards of chemical pneumonia, or the hazards of environmentally toxicsubstances. For the selection of new suppliers, we prioritize those who ownenvironmental protection equipment or have obtained relevant environmentalcertifications under equal conditions.In addition, we enter into the Group Quality Framework Agreement and theAgreement on Supplier Quality Assurance with all suppliers. We activelycollaborate with third-party inspection organizations to carry out regular riskinspection of suppliers’ commercial security and sustainability, which includethe review of suppliers’ ISO9001 Quality Management System Certificate,ISO14001 Environmental Management System Certificate, ISO50001 EnergyManagement System Certificate, Certificate for China Compulsory ProductCertification or third-party certificates that have equivalent certificationrequirements. During the year, the Company’s supplier inspection covered allsuppliers, and all of them passed the Quality Management SystemCertification.We keep a close eye on suppliers’ sustainability. In the future, we will keep for-mulating or revising the management policies regarding the sustainability of oursuppliers and continue to strengthen our inspection of suppliers’ environmen-tal and social performance.?
Number of training sessions for suppliersNumber of internal training sessions
The Company has always regarded integrity culture as an organizational ability and core competitive-ness for long-term development. We strictly adhere to the bottom line of integrity and honesty, persistin the principle of “zero tolerance for corruption”, and prevent and control the integrity risk through-out the whole process of operation. Thus, an integrity risk prevention and control mechanism for oper-ation at home and abroad with complete coverage, timely early warning, effective measures anddynamic management has been built up, creating a corporate atmosphere where employees “do nothave the audacity, opportunity or desire to practice corruption”.We comply with the Anti-Monopoly Law of the People’s Republic of China, the Law of the People’s Republicof China against Unfair Competition, the Interim Provisions on Banning Commercial Bribery, and other lawsand regulations. The Company has established and improved the Segway-Ninebot WhistleblowingManagement Policy, the Management Policy for Employees Accepting Gifts, the Code of Conduct ofSegway-Ninebot, and other management rules, which put forward specific requirements for employeesin terms of integrity and confidentiality, clarify the code of professional ethics of employees, and requireemployees to establish reliable professional ethics.Within our top-down business ethics and compliance management structure, the Board of Directorsexecutes overall supervision of the Company’s business ethics performance. The Internal AuditCommittee is responsible for establishing an integrity culture system, supervising the implementationof internal and external audits, and supervising, verifying, and dealing with violations of rules and disci-pline related to business ethics. As the major executor, the Safety Department makes the concreteefforts in the establishment and publicity of the integrity and compliance system, investigates viola-tions of rules and discipline regarding business ethics, and regularly reports the relevant investigationresults and disposal recommendations to the Internal Audit Committee. For major violations, the Inter-nal Audit Committee will escalate to the Board of Directors. The business ethics audit is conductedevery year to identify business ethics vulnerabilities and risks in a timely manner for major departmentsthat are exposed to large amounts of money and prone to corruption and violation. We will put forwardrectification suggestions on potential problems identified and supervise the implementation, so as tocomprehensively reinforce our defense against integrity risks. In 2023, over 20 audit projects wereconducted, thoroughly investigating the common risks of business ethics of all business lines.
6.1
Integrity System and Management Structure
Pursuing the philosophy of law-based enterprise governance and integrity management,Segway-Ninebot strictly abides by business ethics by implementing compliance managementthroughout the whole business process. The Company is also a member of the Enterprise Anti-fraudAlliance and the Trust and Integrity Enterprise Alliance, sparing no effort to create a positive, fair,transparent and clean business environment.
Comply withBusiness Ethics
01.About The Report
02.Message from the Chairman
03.About Us
04.Corporate Governance
05.ESG Management
06.Optimize Products and Services and Ful?l Corporate Responsibilities
07.Practise Green Ideas and Promote Low-carbon Development
08.Adhere to the People-oriented Strategy and Care About the Growth of Employees
09.Shoulder Social Responsibilities and Convey Corporate Warmth
10.Appendix
Upholding the development principle of positivity, transparency, honesty andjustice, we are committed to maintaining a clean and healthy business environ-ment. Based on the Code of Conduct, the Management Policy for Accepting Gifts, theWhistleblowing Management Policy, the Letter of Commitment to Integrity, and otherrules and regulations, employees are required to understand the code of profes-sional ethics and establish upright professional ethics. It is explicitly stipulatedthat our employees shall not accept partner’s gifts, cash gifts, businessbanquets, training tours, securities, etc., and any form of gifts accepted underspecial circumstances shall be reported and handed in immediately. Behaviorsacross red line such as dishonesty in the workplace, duty encroachment,bribery, abuse of power, and conflict of interest will be specifically restricted.Employees are guided to understand our red line of discipline and strictlyobserve the moral bottom line.We periodically organize integrity education activities, including special training,lectures by external public security experts, visits to prison or detention house,sales of gifts handed in by employees, donation of gift cash for public welfare, andwatching integrity documentary. Efforts are made to create an integrity atmo-sphere that employees “have no audacity for corruption” because of their awe,“have no opportunity for corruption” because of the system, and “have nodesire for corruption” because of consciousness.In 2023, the Company carried out 1 session of business ethics advocacy for alldirectors, 8 special training sessions for management and key personnel, 19anti-corruption training sessions covering more than 1,000 employees, 11business ethics training sessions for new employees covering over 600 trainees,and 4 detention centers or prison warning and education tours, engaging morethan 200 personnel in management and key positions.
6.2
Integrity Publicity and Training
We have made constant efforts to enhance the business ethics awareness ofour partners, build a clean, fair, honest and trustworthy business relationshipwith business partners, and work together to arrange various integrity themedactivities. The Company signs integrity agreements with our partners, conductsintegrity advocacy in supplier conferences or dealer conferences, distributesintegrity promotion brochures, issues clean holiday proposals covering nearly1,000 people, and opens up multiple reporting channels. By doing so, we strive todevelop a positive and fair cooperation with our partners. In 2023, we launchedtwo integrity advocacy campaigns for over 200 suppliers.The Company adheres to the principle of “an ounce of prevention worth apound of punishment”. While improving our policies, building our systems, andcarrying out training, we will severely crack down on any kind of acts violatingour internal guidelines. We maintain zero tolerance and will impose severe pun-ishment on any corruption and malpractices. Partners breaking our integrityagreement shall be investigated for breach of contract, and partners actingagainst our rules and regulations and refusing to cooperate with the investiga-tion will be blacklisted and permanently disqualified from future corporation.
6.3
Integrity Management of Partners
Number of suppliers covered by supplierintegrity advocacy campaigns200+
Number of supplier integrity advocacy campaigns
Integrity Training for Suppliers
Business Ethics Training
We optimize our whistleblowing process, improve business ethics supervision and reporting manage-ment, and ensure unobstructed communication channels to maintain an equal and transparentbusiness order, and foster a clean and fair business atmosphere. We have established various report-ing channels including email, telephone and WeChat, and adopted multiple approaches, such as newhire training, special training on integrity, and notification from our enterprise WeChat platform, toencourage employees to report violations of rules and regulations in a timely manner. In accordancewith the Whistleblowing Management Policy, the Company accepts anonymous reporting, protects thepersonal information of the whistleblower and the information reported in a rigorous manner during thereporting and investigation process, and keeps a watchful eye on any abnormality of the whistleblow-er. Business or personal retaliation (including but not limited to dismissal, demotion, suspension,intimidation, harassment, order cancellation, and other unfair treatment) against the whistleblower isprohibited. We will also provide immunity, business development protection rights or opportunity ofpartnership upgrading to the whistleblower who comes forward with reporting information, dependingon the reporting situation.
6.4
Integrity Whistleblowing Process
The integrity governance not only promotes the transparent and fair development of enterprises,reduces corruption, and maintains the sustainable development of enterprises, but also contributes tocreating a clean and positive market environment. As a member of Trust and Integrity EnterpriseAlliance and Enterprise Anti-fraud Alliance, Segway-Ninebot actively participates in industry compli-ance and anti-fraud exchange activities and collaborates to build a sound business ethics culture. In2023, we attended over 20 sessions of online and offline exchange activities and were promoted as thedirector unit of the Enterprise Anti-fraud Alliance in December, further strengthening our defense lineagainst corruption.
Certification of Director Unit of theEnterprise Anti-fraud Alliance
6.5
Cooperation in Fostering Integrity Atmosphere
Whistleblowing Reward
For all kinds of reporting, a bonus of 50% of the amount involved isrewarded to the whistleblower, with a cap of RMB 1 million.
Tel: 010-61190420E-mail: jubao@ninebot.comWeChat: Online reporting to the official account of “Integrity of Segway-Ninebot”Official website: Online reporting to “Integrity of Segway-Ninebot”
Business Ethics Reporting Channels
07.
PRACTISE
GREEN IDEAS
AND PROMOTE
LOWCARBON
DEVELOPMENT
NINEBOT LIMITED2023 SUSTAINABILITY REPORT
Launch Green ProductsPractice Green ProductionPromote Green OperationRespond to Climate ChangeEnvironmental Key Performance Table
With deep recognition of our responsibility and mission in ad-dressing global environmental challenges, we attach great sig-nificance to environmental protection and climate changeissues. In response to China's "dual-carbon" goal, we are focus-ing on investing in research and development of green productsand technologies, as well as promoting energy-saving andemission-reduction reforms in our production processes. In ad-dition, Segway-Ninebot also facilitates the development of cir-cular economy, fully utilizes resources, and minimizes wastes toachieve a win-win economic and environmental benefits. In ourstrategic planning and daily operation, the concept of environ-mental protection has gained popular support and become amajor driving force for our sustainable development.
As the world’s leading supplier of shared electric kickscooters, Segway-Ninebot has been buildingup greener urban transportation. We have made great efforts in combating climate change andmoving towards carbon neutrality and have integrated green and low-carbon concepts into theproduct design process. Through continuous technological innovation and investment in researchand development, we effectively improve the travel efficiency of users and bring them an intelligentand pleasant riding experience, thereby encouraging and leading the public to adopt a low-carbonand smart mode of transportation.All of our short-distance transport products are electrically powered. The Company is committed tointroducing high-quality and personalized products to provide global consumers with low-carbontravel options and significantly reducing the carbon footprint of short-distance transportation productusers. Our products are applicable to short-distance commute in the city, outdoor riding, intercitycommute, and travel. As of March 10, 2024, Segway-Ninebot's customers have driven more than16,323,694,960 kilometers globally, reducing carbon emissions by 786,802,097 kilograms,which is equivalent to planting 43,955,424 trees .
1.1
Sustainable Products and Technologies
Segway-Ninebot always takes innovation as its core driving force, focusing on the development ofgreen products and the promotion of circular economy to minimize the negative impact on the environ-ment. We actively promote the iterative upgrading and research and development innovation of greenproducts, continuously optimize the efficiency of packaging material usage, and ensure that the Com-pany is steadily advancing on the path of green development.
Launch Green Products
Total global riding distance16,323,694,960 kmNumber of vehicle starts5,997,957,560Reduction of carbon emissions786,802,097 kgEquivalent to trees planted43,955,424
The Data Centre of Internet of Vehicles ofSegway-Ninebot
01.About The Report
02.Message from the Chairman
03.About Us
04.Corporate Governance
05.ESG Management
06.Optimize Products and Services and Ful?l Corporate Responsibilities
07.Practise Green Ideas and Promote Low-carbon Development
08.Adhere to the People-oriented Strategy and Care About the Growth of Employees
09.Shoulder Social Responsibilities and Convey Corporate Warmth
10.Appendix
R&D achievementsESG contribution Technical descriptionRideyGo! AIRThe technology realizes automatic power on by detecting the body righting
movement and upright position and adopting Bluetooth sensor unlockingauthorization, instead of relying solely on the seat sensor. The power off isautomatically triggered by detecting the roll of the body and the angle of thehandlebar after the kickstand hits the ground. By preventing the risk ofspeeding up out of control, the safety of users is improved.
The technology is applied to electric two-wheel-er, and the built-in IMU (inertial sensor) canrecognize the two-wheeler movement andattitude, and then realize the automatic poweron/off of the two-wheeler.HIAS HeadlightTechnology
The angle of the module is controlled in real time by the pan and tilt motor toensure that the module still maintains a horizontal position when thetwo-wheeler tilts, avoiding the problem that the lighting distance is shorteneddue to two-wheeler tilting or passing a bend. Therefore, the safety for nightriding is reinforced.The technology is applied to electric two-wheel-ers in China, which is the first of its kind in Chinaand breaks through foreign patents. It solves theproblem of insufficient lighting distance when thetwo-wheeler tilts at bends by controlling the anglelevel of the module. Thus, the riding safety isenhanced.New NinebotAirlock AC 2.0
Segway-Ninebot has produced a total of more than 3 million units of electrictwo-wheelers, significantly reducing the use of plastic shells and circuit boardsfor remote control keys.The technology is applied to electric two-wheel-ers, electric kickscooters, etc., which has techni-cally addressed the difficulty of real-timeconnection between cellphone Bluetooth and thetwo-wheeler. Thus, the cellphone has replacedthe physical remote control key, becoming thekey. Compared with its predecessors, this newgeneration of unlocking solution significantlyimproves connection stability, inductive unlock-ing accuracy and distance stability.ElectronicAnti-lock BrakingSystem (EABS)
The information of wheel speed filtering, and the speed difference betweenfront and rear wheels (auxiliary role) is adopted for parameter recognition.When it is detected that the rear wheels may hold or have a tendency to hold,the EABS system will proactively intervene to prevent the rear wheels fromholding to a certain extent, thus improving the riding safety.The technology is applied to electric two-wheel-ers and kickscooters. The EABS can prevent to acertain extent the risk of high performancetwo-wheelers from sliding sideways due to therear wheels locking up when the rear brakes areapplied.Integrated Frontand Rear TurnSignals
Compared with traditional turn signal, the integrated front and rear turn signalsimplifies the installation process, thus reducing the use of assembly parts andeffectively saving resources.The technology is applied to electric kickscooters,which has changed the installation of the rear turnsignal by placing the rear and front turn signals onboth sides of the handlebar.Hybrid PowerTechnology
For off-road vehicles’applications in varying scenarios with specialrequirements including strong power, long battery range and adaptability toharsh environments, the hybrid mode of “high horsepower engine + motor +small-capacity battery” is adopted.In starting, transient acceleration and other conditions, the motor outputsadditional power to provide drivers with power in a stronger and fastermanner. In high-speed conditions, the vehicle is directly driven by engine,creating higher transmission efficiency. In gearing conditions, the dynamicadjustment of transmission gears and battery charging/discharging SOCkeeps the engine operating in its best conditions. In deceleration conditions,the motor recovers the energy to charge the battery. The technology suppliesusers with strong power while reducing fossil fuel consumption.
The technology is applied to off-road vehicles.Users are provided with stronger power based onORV proprietary hybrid technology in combina-tion of the output characteristics of differentpower units.
During the reporting period, the ESG contribution of the R&D achievements obtained by Segway-Ninebot is as follows:
ORV EngineIts simulation analysis and design adjustment greatly reduce the failure rate
and improved the quality of crankshaft connecting rod moving parts. Throughsimulation analysis, the inlet and outlet air flow field of CVT is optimized, theinternal temperature of key component CVT is reduced, the durability of CVT isimproved, and the consumption of metal resources is cut down to a certainextent.
The technology is applied to off-road vehicles,which improves the overall performance of enginepower, with the maximum power superior to thatof similar domestic products, higher reliability ofcrankshaft connecting rod moving parts, andlower temperature of CVT (Continuously VariableTransmission).VisionFence VisualAccessories
By actively recognizing and avoiding obstacles on the mowing route, themowing robot is guaranteed to operate safely in the work area.The technology is applied to smart lawn mowerrobots. The built-in AI technology enables robotsto accurately determine mowing boundaries.Electric Technologyof Navimow
Lawn mower robots are purely electric-driven, reducing the consumption oftraditional fossil energy and lowering the carbon emissions generated duringoperation.The technology is applied to lawn mower robots.With the intensifying environmental policies suchas the restriction of the fuel products sales inEurope and the United States, the demand forlawn mower robots continues to grow.Portable PowerStation System
The portable power station system can protect the battery in more than 10scenarios such as overcharge, short circuit, and varying temperatures. Thepower cell is more durable, the shell absorbs energy and shock, and thebattery is waterproof and heat-resistant, which fully ensures the user’ssafety.The power cell enables much higher charge and discharge frequency,effectively extending battery life, reducing the manufacturing of new cells, andthus decreasing the plastic and rare earth metals used in the manufacture.
The technology is applied to portable powerstation, which is equipped with BMS (BatteryManagement System) comprehensive batteryprotection technology, and adopts automotivepower cell, multi-temperature zone intelligenttemperature control technology and energyabsorption and cushion structure design.
1.2
Product Carbon Footprint Reduction
In order to further identify product carbon reduction opportunities and lead the green, low-carbon andrecycling development of the short-distance transportation industry. This year, Segway-Ninebotengaged T?V, a certification and testing organization, to conduct Life Cycle Assessment (LCA) andproduct carbon footprint (PCF) verification for three of our electric kickscooter products with relativelylarge sales volumes, which account for a large share of its sales volume, and was awarded the world'sfirst Life Cycle Assessment Verification Statement for this type of product.. The system boundaries ofthe assessment comprehensively cover all stages from cradle to gate, verifying 18 types of environ-mental impacts of products from the raw material stage, production stage to distribution stage, such asglobal warming, water, energy and resource consumption, acidification and water eutrophication, andassessing the environmental impacts of each stage and main process throughout the product lifecycle, as well as the contribution to carbon emissions. As the LCA results show that they meet therequirements of international standards ISO 14040 and ISO 14044, the three electric kickscooterproducts have obtained the LCA verification statement, PCF statement and the PCF label issued bythe certification organization.
1.2.1
Assess the Product Carbon Footprint
Three Electric Kickscooters with LCA and PCF Certifications
S90LSNSC2.3.3SNSC2.4
Award Ceremony of LCA Verification Certification Statement
LCA Verification StatementPCF Verification Certification Statement
This year, Segway-Ninebot focused on strengthening the recycling of used battery cells. We estab-lished a strict recycling process, and engaged professional qualified recycling companies for theuniform and standardized treatment of all old batteries recovered under the “Three Guarantees”policy and battery packs scrapped during R&D. Through this initiative, we successfully recycled about
25.18 tonnes of used battery cells in 2023. In the future, Segway-Ninebot will continue to intensify our
efforts in the management of used batteries to ensure that each discarded battery can be disposed ofin a compliant and safe manner, thereby effectively reducing the burden on the environment. At thesame time, we will also actively explore ways to utilize batteries in a progressive manner, striving tomaximize the economic value of used batteries while achieving environmental protection.
1.2.2
Strengthen Battery Recycling Management
We continue to step up efforts in the utilization of renewable resources, aiming to significantly reducecarbon emissions in the manufacturing process of our products. This year, we gradually introducedrenewable materials in our electric kickscooters. After a thorough evaluation, the Commercial BU hasbegun to gradually adopt recycled plastic particles in the full range of products and actively exploreusing recycled aluminum in new products. These measures are designed to reduce the need for rawmaterials, thereby further reducing carbon emissions in the production process. In the future, we willdeepen our research on the application of recycled materials and promote the use of sustainable rawmaterials in more products at the design and production stages, to make a positive contribution toenvironmental protection and sustainable development.Committed to building an ecologically sustainable supply chain system and responding to the trend ofbecoming more environmentally and labor-friendly, we are gradually expanding the scope ofprocurement of parts that comply with RoHS certification. At present, about 50% of the partspurchased by the Commercial BU are RoHS certified, and more than 70% of the suppliers have signedthe Letter of Commitment to Zero Chemical or Environmentally Harmful Substances with the CommercialBU, which covers the department’s all raw materials, parts, components, semi-finished products,finished products and packaging materials, aiming to ensure that our products strictly comply with thelaws and regulations of the relevant regions.
Certificate of Renewable Plastic Pellets/RoHS Certification for Kickscooter Parts
1.2.3
Explore Renewable and EnvironmentallyFriendly Materials
Rooftop Photovoltaic Generation System of Aluminium SuppliersSuppliers’ Green Power Procurement Certificate
We value the collaboration with our suppliers in the creation of a sustainable supply chain. We workwith our suppliers to explore greener sourcing and transportation methods, and jointly carry outenvironmental training and certification programs. We also encourage suppliers to use green powerand purchase green certificates to reduce the carbon footprint of the supply chain comprehensively.This year, some of our suppliers responded positively and provided relevant certificates for greenpower procurement. In the future, we will deepen cooperation with our suppliers to explore moreenvironmentally friendly production and sustainable supply chain management methods.
1.2.4
Supplier Collaboration for Carbon Reduction
Ninebot Rental and Used Vehicle Trading Platforms
In 2023, we launched the “Ninebot Rental” and “Ninebot Used Vehicle” applets, which are officiallyoperated on used two-wheeler trading and two-wheeler rental platforms. Relying on Ninebot’somni-channel physical stores, the “Ninebot Rental” aims to provide convenient two-wheeler rentalservices for our users. Users can make online appointments through the applet, choose theirpreferred model and rental period, and check the real-time location and rental period information ofthe two-wheeler anytime and anywhere. The “Ninebot Used Vehicle” applet is equipped with avariety of functions such as used two-wheeler valuation, booking recycling or purchase, and consign-ment service. Users can buy and sell two-wheelers online, and book test riding and delivery in shopsoffline.The two platforms are also committed to providing users with a full range of safety and quality services.In used two-wheeler trading, the platform will provide detailed two-wheeler condition reports to usersto ensure that they can purchase two-wheelers without worry. And our two-wheeler rental serviceswill provide users with regular inspection and maintenance to ensure their safe travels. In addition,users can also get professional electric two-wheeler travel advice and technical support through theplatform to enjoy safe and convenient travel.Our official used two-wheeler trading and two-wheeler rental platforms provide users with moreefficient, environmentally friendly and affordable travel options, extend the life cycle of electrictwo-wheelers, and reduce the impact of new two-wheeler production on the environment. Besides, toa certain extent, the initiative spreads the concept of low-carbon transportation and sustainable travelto the public through the form of our own sharing business, providing users with more diversified,convenient, high-quality and responsible travel solutions.
1.2.5
Innovative Carbon Reduction Services
Adhering to the strategy of focusing on green circular product packaging, we continue to optimize ourproduct packaging design and the use of product packaging materials. By reducing the total amount ofpaper materials used and lowering the total weight of packaging, we are striving to achieve environ-mental protection and conservation through “internal reduction and external recycling”, striving torealize lightweight packaging and improve the recycling rate of product packaging.Lightweight packagingIn the initial design stage of product packaging, we fully consider the concept of green and low carbon.We require that the detailed density, size and quantity of each package should be specified preciselyaccording to actual needs to ensure that it is used on demand, so as to reduce resource consumptionand avoid unnecessary waste.On the premise of ensuring product safety, we continue to optimize and replace packaging materials,improve packaging structure and local design, make full use of the characteristics of materials, anduse as few materials and simpler structures as possible to meet our strength requirement. Whileretaining the original design of the product packaging, we continue to improve the compatibility of thepackaging materials and reduce the types of packaging materials used as much as possible, thusreducing the development and waste of resources. This year, we promoted the use of new packagingstructures on all lightweight electric kickscooters, which reduced the use of corrugated packagingmaterials by about 20% per vehicle. We continue to optimize the packaging structure and size ofelectric two-wheelers, reducing the use of PE plastic by about 8,580 kg and paper materials by about25,960 kg throughout the year.Circular packagingAdvocating that product packaging should be easily reusable and recyclable, we have developed thePackaging Design Specifications to govern packaging design and the use of packaging materials. Wealso integrate and standardize the management of the Common Building Blocks (CBB) packagingmaterial selection library, and on this basis, we continue to increase the number of common packagingmaterial pieces, which improves the reuse rate of CBB materials.This year, we further increased the use of environmentally friendly packaging materials. At theShort-distance transportation BU, the proportion of environmentally friendly materials used in electrickickscooters, electric self-balancing scooters and other products reached 87.2%. The CommercialBU has introduced environmentally friendly packaging materials, which have been successfullyapplied on two models. The Commercial BU plans to replace all existing product packaging withenvironmentally friendly materials by the end of 2024, ensuring that the total amount of environmental-ly friendly materials in products reaches at least 95%, and is committed to achieving 100% use ofenvironmentally friendly packaging materials in new products. The Two-wheelers BU has substan-tially eliminated the use of EPS materials on product packaging. This year, the amount of EPS materi-als replaced by EPE materials totaled about 760kg, bringing the proportion of environmentally friendlypackaging materials up to 99.95%In the future, we plan to further improve the recyclability of packaging, greatly increase the use ofrecyclable materials through in-depth research into the use of pulp molds and honeycomb panels innew products, and introduce innovative technologies and materials to reduce our dependence on
1.3
Green Product Packaging
natural resources. At the same time, we will continue to pay attention to the latest environmentaltrends and standards in the industry to ensure that our product packaging is always at the forefront ofsustainable development.
Case:Green PackagingThis year, we designed an all-paper packaging solution for the second-generation lawnmower robots, and we are also working on the promotion of an all-paper packaging solutionfor electric kickscooters, which will be gradually applied to electric kickscooters in Asia-Pa-cific and other regions in 2024. In terms of environmental protection, we emphasize the useof environmentally friendly materials to meet the environmental protection requirements ofeach region. Meanwhile, chemicals that are harmful to the environment are avoided and theproduction and use process of product packaging are strictly controlled to ensure meetingthe environmental protection standards of each region.
All-Paper Packaging Design for Second-Generation Lawn Mower Robot and ElectricKickscooter
In strict compliance with the Environmental Protection Law of the People’s Republic of China, the EnergyConservation Law of the People’s Republic of China, the Solid Waste Pollution Prevention and Control Law ofthe People’s Republic of China, the Air Pollution Prevention and Control Law of the People’s Republic ofChina, the Water Pollution Prevention and Control Law of the People’s Republic of China, and other relevantnational laws and regulations, the Company has formulated a number of internal policies such as theMeasures for the Management of Targets, Indicators and Plans, the Health, Safety and Environmental Protec-tion Responsibility Policy, and the Energy Management Policy to strictly regulate the emission of green-house gases (GHG) and pollutants. This year, we set a green production target of zero major environ-mental pollution accidents.We continue to optimize our environmental management system, with an EHS working group consist-ing of the relevant BU leaders and factory managers, which is responsible for the execution, coordina-tion, and target implementation of environmental management-related work. This year, Ninebot(Changzhou) Tech Co., Ltd. passed the ISO 14001 environmental management system certification.
Practice Green Production
Environmental Management System Certification of Ninebot (Changzhou) Tech Co., Ltd.
01.About The Report
02.Message from the Chairman
03.About Us
04.Corporate Governance
05.ESG Management
06.Optimize Products and Services and Ful?l Corporate Responsibilities
07.Practise Green Ideas and Promote Low-carbon Development
08.Adhere to the People-oriented Strategy and Care About the Growth of Employees
09.Shoulder Social Responsibilities and Convey Corporate Warmth
10.Appendix
In order to improve the capacity to respond to sudden environmental pollution accidents, we fullyidentify the environmental impact factors, establish Emergency Response Plan for Sudden EnvironmentalEvents, and comprehensively monitor the potential risks such as air pollution, water pollution, anddisposal of hazardous wastes through regular inspections, hidden dangers, and equipping with thecorresponding emergency supplies, so as to continuously improve the comprehensive responseability of environmental risk prevention and control and emergency situations. In addition, to raisestaff's awareness of environmental risk management and control, the Company actively carries outenvironmental risk emergency drills, clarifies the responsibilities and procedures for handling relevantemergency incidents, and enhances the staff's crisis management ability.The Company uses a variety of environmentally friendly facilities and equipment to reduce the emis-sion of GHG and pollutants at source, and properly manages pollutant emissions to minimize negativeimpact on the environment. Our environmental spending and investments in this year is shown in thetable below:
Costs of waste treatment, discharge management andenvironmental clean-up
392,284.44Expenses in prevention and environmental management724,004.00
IndicatorsRMB
The Company adheres to the sustainable operation goals of low energy consumption and low emis-sion in the course of production and operation. We have gradually phased out high-energy-consum-ing equipment, replaced it with energy-saving equipment and adopted energy-saving processes tocontinuously improve the efficiency of energy use. This year, we continued to increase the proportionof clean energy use and endeavored to reduce GHG emissions while ensuring production capacityrequirements. Our ORV BU installed distributed photovoltaic power generation systems on unusedroof space of the factories, covering an area of 20 thousand square meters, with an installed capacityof 2.4MW and an annual power output of 730,874 MWh.
2.1
GHG Management
2.2
Emission Management
The Company adopts classified management for waste generated in the process of production andoperation, and clarifies the requirements for collection, storage, transportation and disposal of waste.In terms of hazardous waste management, the Company has established a hazardous waste ware-house to collect hazardous waste generated in the production and office process. We also set upsigns and video surveillance and install lighting and fire-fighting facilities in the warehouse to meet thestorage requirements for hazardous waste storage. The waste stored here is regularly sent to aformal and qualified third party for recycling. In terms of non-hazardous waste management, we sortout such waste including waste packaging, cardboard and waste cartons in the factory and hand themover to specialized suppliers for recycling or integrated utilization. Domestic waste is recycled throughthe property management company of the park or the local sanitation department, and the unusableproducts are scrapped through formal procedures to reduce the impact on the environment.
2.2.1
Solid waste management
In terms of exhaust gas management, we strictly manage the exhaust gas generated in the productionprocess. This year, the Company continued to increase investment in exhaust gas management andadopted a number of measures to control air pollutant emissions:
For wastewater management, we continue to improve the management of wastewater pollutants andreduce the impact of production and operation activities on the environment on the basis of ensuringcompliance with discharge standards. In accordance with the requirements of environmentalmanagement, we monitor and manage COD and ammonia nitrogen concentration online to ensurethat the domestic wastewater and production wastewater of the factory is properly treated and meetsthe regulatory standards before discharge. In 2023, the Company’s off-road vehicle factory inChangzhou used a Primary RO (Reverse Osmosis) system to recycle the treated pure water and used1,737 tonnes of recycled water, effectively saving the use of water resources.
2.2.2
Exhaust gas and wastewater management
At the spray-painting line, we adopt Regenerative Thermal Oxidizer (RTO) device for the treatmentof exhaust gas. With this device, the organic exhaust gas from electrophoretic drying and powderdrying is centrally collected and incinerated to improve the efficiency of exhaust gas treatment.For natural gas burners, we only adopt low-nitrogen models to reduce nitrogen oxide emissionsgenerated in the process of natural gas combustion.
?
?
The Company has implemented various measures for energy conservation. We choose to set upfactories in regions with a complete industrial chain, thereby shortening the transportation distance ofupstream and downstream products. Meanwhile, we build up automated conveyor lines with variousfacilities, including automated loading and unloading lines, suspended conveyor chains and connect-ing corridors to reduce the energy consumption in the production process. We also continue tooptimize the production line of the workshop, and reasonably set the distance between the raw mate-rial warehouse, production line and finished product warehouse to reduce the number of handlingtimes. In addition, the Company continues to promote the replacement of electric forklifts. This year,the proportion of electric forklifts in the Company has reached 95.7%.The Company actively responds to the national call for energy conservation and emission reduction,promoting the construction of green building projects. During the construction of the factory, we haveincreased the proportion of green building materials, utilized 100% energy-saving transformers, andreserved the load required for installing photovoltaic modules on the roof of newly built factories, facili-tating the installation of photovoltaics according to the subsequent needs of use. At the same time, wepay attention to the building’s heat preservation, thermal insulation and indoor ventilation effects inthe design process to reduce unnecessary energy waste. Currently, our Group headquarters buildingin Beijing has passed the pre-review of the National Green Building Certification (three-star system)and obtained the planning permit for construction projects. In the future, we will continue to increasethe investment in green energy projects such as clean energy use and energy storage, aiming toreduce carbon emissions generated by traditional energy consumption.To ensure the reasonable use of electricity, we use LED energy-saving lamps, and install time-controlswitches for some outdoor high-power lighting and indoor heating equipment to automatically controlthe working time of the equipment, avoiding the waste caused by unnecessary use of equipment. Toavoid unnecessary lighting, we require the relevant departments to manage the road lamps in the facto-
3.1
Energy Saving
The Company’s primary energy and resource consumption involves electricity and water for officework, production and factory operations. Actively implementing the green commitment to savingenergy and resource, the Company has formulated internal policies such as the Provisions on Water andElectricity Use, the Provisions on Air Conditioner Use, the O?ce Management Regulations, and the O?ceEnvironment Policy. The Group also keeps contact with the relevant person in charge of each office andfactory to continuously record and analyze their energy and resource consumption. At the same time,based on the actual operation and energy consumption of each premise, the Group formulates energystrategies and supervises performance management to guide the revision of relevant energy conser-vation and emission reduction policies and the formulation of relevant targets.
Promote Green Operation
01.About The Report
02.Message from the Chairman
03.About Us
04.Corporate Governance
05.ESG Management
06.Optimize Products and Services and Ful?l Corporate Responsibilities
07.Practise Green Ideas and Promote Low-carbon Development
08.Adhere to the People-oriented Strategy and Care About the Growth of Employees
09.Shoulder Social Responsibilities and Convey Corporate Warmth
10.Appendix
We attach importance to the resource utilization ratio in production and operation, integrating theconcept of green and low-carbon into our daily production and operation activities, and continuouslyimproving the environmental friendliness of our products and services. We also strive to communicateand cooperate with parts suppliers to change the corrugated carton packaging to plastic turnover boxin order to reduce the parts packaging waste in the handling of incoming materials and increase thefrequency of recycling of packages to reduce the consumption of corrugated cardboard. During theyear, ORV BU increased the proportion of recyclable packaging used in the parts procurementprocess to 60%, and the Two-wheelers BU replaced more than 230 types of parts with recyclablepackaging and eliminated the use of more than 90 types of cardboard boxes of different specifications,reducing the use of more than 1.83 million corrugated cartons and saving approximately 1,860 tonnesof corrugated paper per year.
3.2
Resource Conservation
ry, the lights in offices and other power-consuming production equipment. In addition, we strengthen thenight patrol to ensure that electrical appliances and lighting in unoccupied areas are turned off in a timelymanner, avoiding unnecessary energy consumption.To minimize energy waste in day-to-day office work, we have optimized the air-conditioning systemby adding new air conditioners with inverter air compressors and retrofitting the air compressors of theexisting air conditioners with inverter. At the same time, we strengthen the management of air condi-tioner use in offices and production areas, specifying that windows should not be opened when the airconditioner is on, and that air conditioner must be switched off when no one is in the office or lounge.Regarding the use of air conditioner in offices, we stipulate that air conditioners are switched on onlywhen the outdoor temperature is 30°C or above in summer, with a set temperature of 26°C or above, orwhen the outdoor temperature is 5°C or below in winter, with a set temperature of 20°C or below. For theuse of air conditioners in the production areas, we recycle the heat generated by the air conditioningcompressor for the pre-treatment heating of plastic parts. We also require the owner department tocentrally control the power switch of air conditioners in workshops, record the temperature and humid-ity every day, and set the temperature of the air conditioner in strict accordance with the requirements.In addition, we carry out regular inspections on the use of air conditioners in each area to eliminateenergy waste.We actively promote the publicity of energy saving to continuously improve our employees’ aware-ness of energy saving and emission reduction. We encourage every employee to lead by example anddevelop good habits of electricity use from every little bit. In the future, we will further establish andimprove the energy conservation and consumption reduction management system that features“clear goals and responsibility implementation”, continue to deepen publicity and education andpromote energy conservation management, thereby contributing to environmental protection andsustainable development.
We prioritize water conservation and recycling. For water management in the office area, we postwater-saving signs to remind employees to turn off taps and not to wait for water during water outageswith the tap on. We also install sensor-operated water-saving appliances to properly control waterflow and enhance water use efficiency. If any leakage is found, we will report it to the relevant depart-ments for repair to minimize unnecessary water waste. In terms of water management in the factory,we advocate multiple uses of water to make full use of water resources. We strengthen the inspectionof water equipment and pipeline valves in the area. At the same time, we strengthen the measurement,monitoring and supervision of the wastewater flow in the painting workshop, and require the workshopto strictly control the temperature of the circulating water to reduce water evaporation. For rainwaterharvesting, we follow the principles like putting ecology first, and focus on sponge city design to maxi-mize the accumulation, infiltration and purification of rainwater under the premise of effective drainageand flood prevention in the factory area and to promote the use of rainwater resources and the ecologyand environmental protection. We plan to set up rainwater ponds in new park projects and use therainwater harvested for green belt watering after precipitation and other treatments. Permeablepaving and sunken green areas will also be built in non-production areas such as pavements andparking spaces to enhance the efficiency of water resource use.We vigorously promote a paperless office, make full use of the OA system to issue notices, advocatedouble-sided printing and reuse of office paper, and promote online viewing and annotation of meetingmaterials to minimize paper use.In 2023, Ninebot (Changzhou) Tech Co., Ltd. decreased the factories’ annual water and electricityconsumption by 22.65% and 1.55% respectively compared to the previous year, exceeding the targetsset for the year.
Changzhou productionfactory's annual waterconsumption decreased by
22.65%
Two-wheelers BU's packaging isexpected to reduce the use ofcorrugated cartons by
1.83 million+ per year
Changzhou productionfactory's annual electricityconsumption decreased by
1.55%
Two-wheelers BU's packaging is expected to reduce the use ofcorrugated paper by
1,860 tonnes per year
The percentage of recyclablepackaging used in ORV BU's partsprocurement process was
60%The number of types ofrecyclable packaging parts replacedin Two-wheelers BU was230+
We are keenly aware of the potential impact of climate change on our manufacturing operations and upstream and down-stream the value chain. During the reporting period, we incorporated the risks arising from climate change into the Compa-ny's decision-making considerations and carried out the identification and assessment of climate change risks. In responseto the identified physical risks and transformation risks related to climate change, we actively deployed countermeasuresand enhanced corresponding management to improve our climate change risk response capability.
Respond to Climate Change
Type of RiskDescription of RiskPotential Impact on
Segway-Ninebot
Our Response Strategy
Physical RiskAcute Physical RiskClimate change may lead to the occurrence of
extreme weather events such as typhoons,floods, and droughts, which may adversely affectCompany's production and supply chain, poten-tially resulting in supply delays, production inter-ruptions, and other incidents.
We closely monitor the extreme weather eventforecasts issued by climate departments, issuerelevant reminders, and prepare emergencyresponse plans, and strengthen climate changerisk prevention and control measures, such asback-up energy storage and power facilities,and disaster-resistant equipment and facilities,so as to improve the ability to resist naturaldisasters.Transition RiskPolicy and Legal RiskAs domestic and international policies and regu-lations related to climate change becomeincreasingly stringent, and relevant managementregulations such as carbon emissions andcarbon trading are gradually improved, alongwith the increasingly strict requirements fordisclosing sustainable development information,the Company need to devote more effort toaddressing compliance pressures.
We promptly keep up with the latest policies andregulations related to climate change andsustainable development information disclosurein the operational regions where the Companyoperates. By inviting external experts to provideassistance and empowerment, we can enhanceand reserve our capabilities in compliant disclo-sure or operations, effectively responding to newexternal regulatory trends.Reputation RiskAs consumers and the public increasingly
embrace the concept of green development, anydamaging impact on the ecological environmentcaused by the Company's operations, such asthe impact on the local ecology caused by thenon-compliance of pollutant emissions duringthe production process, may result in the loss ofusers and damage to the Company's reputation.
On the basis of ensuring compliant emissions,the Company continuously improves the man-agement of wastewater pollutants, hazardouswastes, and exhaust gas, reduces the environ-mental impact of production and operation activ-ities, and strictly abides by the bottom line ofenvironmental protection compliance.
06.Optimize Products and Services and Ful?l Corporate Responsibilities
07.Practise Green Ideas and Promote Low-carbon Development
08.Adhere to the People-oriented Strategy and Care About the Growth of Employees
09.Shoulder Social Responsibilities and Convey Corporate Warmth
10.Appendix
01.About The Report
02.Message from the Chairman
03.About Us
04.Corporate Governance
05.ESG Management
The GHG emissions generated by the operation of the Company mainly come from the GHG emis-sions and energy combustion during the operation of production equipment and vehicles (direct GHGemissions), as well as the purchased electricity (indirect GHG emissions). The pollutant emissionsmainly come from the exhaust gas and wastewater generated during the spraying process of theoff-road vehicle factory, and the waste emissions mainly come from the hazardous and non-hazard-ous waste generated in the office and production processes.
EnvironmentalKey Performance Table
Emi ssi ons and WastesKPIs
2023UnitTotal GHG emissions
(Scopes 1 and 2)8,203.48tonnesDirect emissions (Scope 1)
855.84
tonnesIndirect emissions (Scope 2)7,347.64tonnesGHG emissions intensity 0.80tonnes/RMB million of revenueTotal hazardous waste
53.89tonnes
Hazardous waste intensity0.005tonnes/RMB million of revenueTotal non-hazardous waste
1,596.43tonnesNon-hazardous waste intensity0.16tonnes/RMB million of revenueTotal exhaust gas1.18tonnes
Total VOC emissions0.25tonnesTotal particulate matter emissions0.42tonnesTotal carbon monoxide emissions0.29tonnesTotal nitrogen oxides emissions0.19tonnesTotal xylene emissions0.04tonnesTotal wastewater discharge12,727.00tonnesTotal chemical oxygen demand (COD) emissions0.64tonnesTotal ammonia nitrogen emissionstonnes0.003
06.Optimize Products and Services and Ful?l Corporate Responsibilities
07.Practise Green Ideas and Promote Low-carbon Development
08.Adhere to the People-oriented Strategy and Care About the Growth of Employees
09.Shoulder Social Responsibilities and Convey Corporate Warmth
10.Appendix
01.About The Report
02.Message from the Chairman
03.About Us
04.Corporate Governance
05.ESG Management
The scope of key environment performance covers our short-distance transportation factory, off-road vehicle factory and two-wheelersfactory in Changzhou, as well as our offices in Beijing, Shanghai, Shenzhen and Hangzhou.
GHG inventory includes carbon dioxide, methane and nitrous oxide. GHG emissions are measured in carbon dioxide equivalents andcalculated based on the ???? Baseline Emission Factors for Regional Power Grids in China issued by the Ministry of Ecological Environment of thePeople's Republic of China.
Scope 1 GHG covers GHG emissions directly generated from the businesses owned or controlled by the Company; Scope 2 GHG covers“indirect energy” GHG emissions from the Company’s internal consumption (purchased or obtained). During the reporting period, theCompany's total GHG emissions were “direct energy” GHG emissions from gasoline and natural gas consumption, and “indirectenergy” GHG emissions from electricity.
Hazardous waste includes hazardous production waste and office waste. Hazardous office waste includes toner cartridges, ink cartridgesand fluorescent tubes purchased by the Company, and hazardous production waste includes paint slag, waste packaging drum, waste rag,waste cloth bag, waste filter bag, waste engine oil, waste filter element, waste liquid of spray detergent, waste coolant, waste activatedcarbon, waste cutting fluid, sludge.
Non-hazardous waste also includes production waste and office waste. Non-hazardous office waste includes domestic waste, canteenwaste, discarded office supplies, discarded electronic equipment, and non-hazardous production waste generated includes cardboard,foam and plastic, pearl cotton, wood, metal.
Energy and Resource ConsumptionKPIs
2023Unit
Gasoline consumption (liters)120,105.00litersDiesel consumption (liters)1,520.00litersNatural gas consumption (m?)281,431.00m?Electricity purchased (kWh)12,370,321.60kWhWater consumption (m?)156,885.00m?Water intensity15.35m?/RMB million of revenue
08.
ADHERE TO THE
PEOPLEORIENTED
STRATEGY AND
CARE ABOUT THE
GROWTH OF
EMPLOYEES
NINEBOT LIMITED2023 SUSTAINABILITY REPORT
Protect Employee Rights and InterestsEnhance Employee CareSupport Talent DevelopmentSafeguard Health and Safety
Employees are the driving force for the sustainable developmentof enterprises. Sticking to the “people-oriented” principle, weadhere to a fair and just recruitment process and constantly im-prove the management of employee performance, promotion,compensation, benefits and training systems, to provide ahealthy and safe working environment. We also encourage andsupport employees to work and live in a balanced way. By listen-ing to their voices and organizing various activities, we aim to en-hance their sense of identity and satisfaction with their own work,thus realizing the mutual growth of enterprise and employees.
Protect EmployeeRights and Interests
We operate in accordance with the UN Universal Declaration of Human Rights and the UN Global Com-pact, and firmly adhere to international standards of human rights such as the International LaborStandards, the Guiding Principles on Business and Human Rights, and the Voluntary Principles on Securityand Human Rights. Meanwhile, we seriously abide by the Labor Law of the People's Republic of China, theLabor Contract Law of the People's Republic of China, the Social Insurance Law of the People's Republic ofChina, the Law of the People's Republic of China on Prevention and Control of Occupational Diseases, the Lawof the People's Republic of China on Protection of Minors, the Law of the People's Republic of China on theProtection of Rights and Interests of Women, the Special Rules on the Labor Protection of Female Employees,the Provisions on Prohibition of Child Labor, the Regulations on Work-related Injury Insurance and otherapplicable laws and regulations to effectively protect the legitimate rights and interests of employees.In terms of talent recruitment, we have refined the recruitment process, including the stages ofdemand assessment, information publication, resume screening, interviewing, background investi-gation, and offer release, to ensure a high level of matching between talents and positions. In 2023, weconducted campus recruitment promotion activities in five universities in Beijing, Nanjing, Wuxi, andHangzhou, sharing information on position details, development opportunities and other content toenrich out talent recruitment promotion methods. This year, the Company has onboarded 102 newgraduates from the class of 2023.
1.1
Recruitment, Dismissal and Labor Standards
Company talent recruitment process
Demand StageSubmitting a recruitmentapplication through OAApproval Granted
??
Information ReleaseInternal competition/job transferPromotionExternal recruitmentMajor website release
????
Resume ScreeningPreliminary screening of resumesTelephone communication
??
Interview StageTelephone interviewOnsite interview??Background InvestigationOpen investigationSecret investigationPersonnel of level 12 and abovepersonnel in special positionsand dissenting personnel
???
Employment OfferRecruitment approvalOffer preparation
??
06.Optimize Products and Services and Ful?l Corporate Responsibilities
07.Practise Green Ideas and Promote Low-carbon Development
08.Adhere to the People-oriented Strategy and Care About the Growth of Employees
09.Shoulder Social Responsibilities and Convey Corporate Warmth
10.Appendix
01.About The Report
02.Message from the Chairman
03.About Us
04.Corporate Governance
05.ESG Management
In terms of employee employment, we follow the principle of voluntary signing of labor contracts withcandidates, and resolutely eliminate the phenomenon of child labor and forced labor. Meanwhile, westandardize and configure the internal approval process of the hiring process in order to avoid theoccurrence of irregularities in the hiring of personnel. During the reporting period, the Company did nothave any illegal employment involving child labor or forced labor.In terms of employee onboarding, the Company has formulated the Mentorship System for NewEmployees to help new employees integrate quickly and achieve sustainable growth. During thereporting period, the Company had a total of 3,687 employees, among whom 38.89% were R&D andtechnical personnel, and 3.44% were based in overseas regions (including Hong Kong, Macao, andTaiwan regions of China).Indicator(s)Indicator(s)
Employee data for 2023Employee data for 2023By age group≤ 291,33530 - 502,326≥ 5126By genderMale2,455Female1,232
By geographical regionChinese mainland3,560Overseas regions (and the HongKong, Macau and Taiwanregions of China)
By rankManagement340Non-management3,347
We have updated the Attendance and Leave Management Policy, which guides the standard managementof employees’ working time. In addition to the statutory public holidays, we also provide employeeswith paid annual leave and other holiday. We also guarantee all female employees paid maternity leaveand other leave benefits in accordance with government requirements, while male employees areentitled to paid paternity leave.
1.2
Working Hours, Leave and Holidays
We have always implemented the “people-oriented” principle, and optimized the Code of Conduct.We respect our employees regardless of their gender, age, race, ethnicity, culture and other personalcharacteristics. People with disabilities enjoy equal career opportunities and reasonable developmentpaths and any form of discrimination or unfair competition is prohibited at Segway-Ninebot. In addition,we scrupulously implement the Special Rules on the Labor Protection of Female Employees and safeguardthe rights and benefits of female employees during pregnancy, maternity, and breastfeeding. Wagereductions or unfair dismissals during these periods are never permitted. To protect women's rightsand interests in the workplace, we have established harassment policies that take a firm stanceagainst such behavior.
1.3
Anti-discrimination, Diversity and Equal Opportunity
Enhance Employee Care
The Company listens to the voices of its employees, actively establishes and maintains smoothcommunication channels with them. By implementing measures such as establishing a staffrepresentative system and conducting employee satisfaction surveys, the Company gains a deeperunderstanding of employees' needs and improves their work experience. This allows employees tofully feel the warmth and care of the Company, thereby enhancing their sense of ownership.In strict compliance with the Trade Union Law of the People's Republic of China, we maintain a robustdemocratic management policy. Employees’ opinions are valued within the Company, and theirvoices can always be heard as we provide open channels for them. We make continuous efforts tosafeguard employees’ right to enjoy democratic management. In 2023, we successfully held thefourth Segway-Ninebot Employee Representative Conference, which met all legal requirements. Atthe conference, a new slate of 367 representatives was democratically elected and announced. Therepresentatives deliberated and voted on the proposed Attendance and Leave Management Policy, theEmployee Welfare Policy and the Code of Conduct. The deliberations and votes relate to policies andmatters of specific interest to employees, which can fully and effectively ensure employees’ rights toinformation, participation, expression, and supervision.We pay close attention to employee satisfaction and strive to create a positive organizationalatmosphere and office environment, safeguarding employees' rights and interests. The Companyannually hires third-party partner organizations to conduct Gallup Q12 satisfaction surveys. In 2023,our employee satisfaction score reached 4.40
, marking a continuous improvement for the fourthyear in a row. HRBPs (Human Resources Business Partners) from various departments haveconducted numerous in-depth communications and exchanges with their respective departmentstaff, listening to the demands and suggestions of frontline employees, and continuously enhancingemployee cohesion.
2.1
Build Bridge of Communication
The external consulting firm assesses employee satisfaction with the Company in a comprehensive manner. The score ranges from 1 to 5,with 5 points being the best.
06.Optimize Products and Services and Ful?l Corporate Responsibilities
07.Practise Green Ideas and Promote Low-carbon Development
08.Adhere to the People-oriented Strategy and Care About the Growth of Employees
09.Shoulder Social Responsibilities and Convey Corporate Warmth
10.Appendix
01.About The Report
02.Message from the Chairman
03.About Us
04.Corporate Governance
05.ESG Management
The Company deeply realizes that its business development is inseparable from the salary protectionand spiritual construction of each employee. This year, the Company adheres to the concept of a fairand competitive salary, establishes a salary protection system, and at the same time enriches thespare time life of the staff by carrying out various staff activities, so as to ensure that the staff can givefull play to their maximum value in the field of work and obtain a happy experience.We value the dedication and hard work of our employees and have established a compensation andbenefits system that covers all employees. To attract, motivate and retain outstanding talent for thelong-term and healthy development of the Company, we provide competitive benefits and equityincentives to our employees. We implement a performance-based variable compensation andincentive system, and a long-term Employee Stock Ownership Plan (ESOP) to encourageemployees to become our shareholders and to align the interests of the Company, shareholders andemployees.We focus on the work-life balance of our employees and make every effort to increase their sense ofownership and belonging.
? Organizing regular staff activities such as football, badminton, and basketball games to keep
employees physically and mentally fit.
? Conducting questionnaire surveys, employee interviews and day-to-day communication to fully
understand employees’ specific needs.? Providing employees with differentiated services in various aspects such as medical care, housing,and food, including annual physical examinations, purchase discounts, rental allowances, holidaypackages, birthday gifts, meal allowances, sports goods, funeral condolence payments and so on.
2.2
Ensure Employee Welfare
Chinese Spring Festival and New Year Activities
Support TalentDevelopmentWe attach great importance to the career development of employees, improve and actively implementthe New Employee Probationary Period Management Provisions, the New Employee Instructor ManagementPolicy, and the Provisions on Managerial Training Bene?ts and other related systems, to motivate employ-ees to grow with the Company. In order to meet the differentiated career development needs ofemployees, we have formulated and published the Employee Job Grade Policy, which clarifies threecareer development paths: management channel, technical channel and professional channel.Employees can choose according to their aspirations and expertise and build more focused and clearcareer development plans. We encourage our employees to enhance their professional competence.In terms of professional competence certification, we provide financial support for employees to obtainprofessional qualification certification in accordance with the Provisions on Managerial Training Bene?ts.In 2023, During the year, the Company invested RMB 143,300 in support of professional qualificationcertification.To create a strong learning environment of “growing together”, we have vigorously established anonline learning platform called “Ninebot Online College”, and introduced a learning credit policy toencourage employees to actively learn and share knowledge. Employees can learn on this platform atany time and earn learning points. The points can be exchanged for related books in the online pointsstore. Each quarter, we organize employees to participate in online learning programs as well as groupreading and attendance recording activities that focus on employee communication, time manage-ment, self-management and structured expression. These programs and activities can comprehen-sively improve the overall competency and skills of employees.We conduct multi-dimensional training sessions and have designed different training programs foremployees at different levels to enhance their skills and overall development. During the year, wecontinued to optimize various talent development programs, including the “N-stars Growth Camp”,the “Taking-off Training Camp” and the “New Manager Training Program”. In 2023, these talentdevelopment programs benefited 3,516 employees, and the leadership training constituted 65% of theCompany's overall training programs.
Percentage of leadership training to theCompany's overall training programs65%The number of employees coveredby talent development programs3,516 person-times
06.Optimize Products and Services and Ful?l Corporate Responsibilities
07.Practise Green Ideas and Promote Low-carbon Development
08.Adhere to the People-oriented Strategy and Care About the Growth of Employees
09.Shoulder Social Responsibilities and Convey Corporate Warmth
10.Appendix
01.About The Report
02.Message from the Chairman
03.About Us
04.Corporate Governance
05.ESG Management
Senior executives - “Landing” training programEvery two months, the Company invites external corporate executives and lecturers from topconsulting agencies to conduct offline training for senior executives, which is our “Landing”training program. It focuses on business operations, strategic planning, business strategies,AAR (After Action Review) strategies, coordination skills, leading change and current manage-ment pain points.Mid-level managers - “Taking-off” training programTo ensure that the overall strategy is aligned with our management methodology, the internaltraining department has used the advanced experience and methodology from training seniorexecutives to develop the “Taking-off” training, a series of intensive off-line courses held fourtimes a year for mid-level managers. In addition to theoretical knowledge, the courses empha-size the principle of “training through practice” and “enhancing practice through training”, trans-forming and applying the learning outcomes to boost the capabilities of mid-level managers.Front-line managers - “Sailing” training programThe Company focuses on solidifying fundamental management skills and enhancing profession-al capabilities as its main approach, internalizing the contents of the “Landing” and “Tak-ing-off” training courses and conducting internal “Sailing” online and offline trainings forfront-line managers four to six times a year. In terms of fundamental management skills, theCompany starts from the overall positioning and management pain points to strengthen employ-ees' understanding and transformation of management roles. In terms of enhancing professionalcapabilities, the company develops a learning roadmap based on the "4 + 4" key talent elementsto empower ordinary managers.Employees - “Four Skills” training programTo help employees improve their basic skills, we have developed a “Four Skills” knowledgestructure, under which online and offline training and sharing activities are carried out quarterly.The “Four Skills” are listening, thinking, speaking and doing. We also regularly assess thetraining needs and concerns of employees and introduce external training courses on structuredexpression, pyramid principles, problem analysis and resolution, project management, etc.
For existing managers and employees
“Taking-off” Training Program“Sailing” Training Program
For new employeesManagement trainees from campus recruitment - “N-stars Growth Camp”Based on a two-to three-year integrated training system design, the Company carries out regu-lar training courses, thematic sharing and exchanges, and staged job rotation exercises, as wellas one-on-one coaching and guidance from senior mentors.New social recruits - “Sailing Camp”, “Landing Program” and “New Program”We have developed a two-to three-day “Sailing Camp” training program to help new socialrecruits quickly familiarize themselves with the Company in terms of the business organization,talent, culture and products. In addition to the courses, the Company has also launched the“Landing Program” for new employees and the “New Program” for overseas newemployees . These programs are designed to provide differentiated support to new employeesduring their first six months of employment. To help new recruits integrate and adapt to the work-ing environment more quickly, each is assigned a senior fellow as a coach.Newly recruited front-line managers - “New Manager Training Program”We help newly recruited managers to fully understand the position of management roles andsystematically master management methods through online and offline training. The onlineempowerment training is organized around a series of topics such as manager role awareness,team building, and target development. Quarterly offline training covers topics such as adapta-tion to a manager role, development of management performance targets, and talent identifica-tion and selection to help new managers develop their skills.New recruits for key positions - “100 Talents Landing Program”For newly recruited professionals, we offer dedicated online empowerment courses that providenot only information about the business, products and culture of the Company, but also organi-zational, strategic, team management and other knowledge. Meanwhile, coaching from seniorfellows helps accelerate their integration. We also arrange regular one-on-one meetings withkey business partners to help them deepen their relationships and synergies with businessstakeholders.
100 Talents Landing ProgramNew Campus Recruits - “Sailing Camp”
New Social Recruits - “Sailing Camp”New Management Trainees fromCampus Recruitment - N-stars Growth Camp
Competition Site
In addition, we have established diverse paths for outstanding skilled talents to achieve rapid growth,actively holding various skill competitions to raise employees’skill level while testing their skillproficiency, thus laying a solid foundation for the future development of highly skilled and specializedtalents in a more systematic and comprehensive manner.
Total trainees3,516Male2,540Female976Management1,063Non-management2,453
Training data2023Trainees by category during the reporting period:
Case:Vehicle Assembly Skills CompetitionOn December 1, 2023, the Company held the 4th Vehicle Assembly Skills Competition of "NinebotCup", which examined the assembly skills and inspection skills of employees in the form of groupand individual competitions. The competition aims to open up a channel for outstanding skilledpersonnel to grow quickly and stand out, while testing employee skill proficiency and promotingemployees to actively improve their assembly and inspection skill levels. This year, the number ofcontest applicants reached 260, twice the number of applicants in 2022.
We make employees’ occupational health and safety a top priority. We have established a leadinggroup for work safety management, and organized employees at all levels to sign the Declaration ofResponsibility for Work Safety to prevent potential production safety hazards. We also conduct regularoccupational hazard detection and occupational health examinations for employees to protect theirphysical and mental health. In 2023, we set health and work safety targets to ensure that the incidenceof major production accidents (major fire and explosion accidents, major equipment accidents) andnew cases of occupational diseases are zero.To achieve high-quality safe production and protect the health and safety of employees, the Companyinvests annually in construction related to production safety. We conducted a series of investigationsto identify safety hazards in equipment and facilities, fire safety, and cargo placement at the operationsite, and resolved all identified hazards to fully protect the safety of employees. In 2023, there were nowork-related fatalities, and the number of working days lost due to work-related injuries was 449 days.
4.1
Occupational Health and Safety
In strict compliance with the Law of the People's Republic of China on Work Safety, the Law of the People'sRepublic of China on Prevention and Control of Occupational Diseases, the Fire Protection Law of the People'sRepublic of China, and other laws and regulations, we have formulated several work safety and occu-pational health management policies, including the Work Safety Responsibility Policy. These policies,which cover the safety of equipment and facilities, risk assessment and control, hazardous operationsmanagement, safety training, hazard identification and management, emergency response plans,work-related injury management provisions, are designed to comprehensively safeguard the safetyand health of employees.
Safeguard Health and Safety
Reviews and approves work safety objectives and plans, supervises and manages work safety tasks; holdsregular special meetings to check the arrangements of the annual safety work; and organizes the investiga-tion and handling of major safety accidents and environmental pollution incidents.Work SafetyLeading Group
Supervises, inspects and evaluates work safety practices; conducts regular safety training, supervises theelimination of accidents and hazards, investigates and handles work-related injury accidents, amongothers, in order to achieve work safety objectives as planned.Work SafetyManagementOffice
Carry out day-to-day safety tasks, such as distributing personal protective equipment.Department safetyspecialists
The work safety management structure:
06.Optimize Products and Services and Ful?l Corporate Responsibilities
07.Practise Green Ideas and Promote Low-carbon Development
08.Adhere to the People-oriented Strategy and Care About the Growth of Employees
09.Shoulder Social Responsibilities and Convey Corporate Warmth
10.Appendix
01.About The Report
02.Message from the Chairman
03.About Us
04.Corporate Governance
05.ESG Management
Lithium battery management is an important part of work safety management. We have issued theLithium Battery Safety Operating Procedures, which specifies the safe storage and use of lithiumbatteries:
Building a separate lithium battery warehouse consisting of several rooms for the separate storage ofdefective and good batteries.Equipping the warehouse with smoke and temperature sensor alarms and a sevoflurane gas firesuppression system, and installing fire hydrants outside the warehouse.Inspecting and testing the quality of batteries before storage, and ensuring that the storage temperatureis within 0℃-35℃ and the humidity is within 45%-85% after storage.Storing used batteries in a dedicated explosion-proof cabinet with emergency buckets around them.
????
Preventivemeasures
Providing dedicated charging areas for electric self-balancing scooters and electric kickscooters inoffices and warehouses.Prohibiting overnight storage of lithium batteries in production areas other than the lithium batterywarehouse.Ensuring that the stored energy of batteries used for R&D, testing and experimental purposes does notexceed 30% and that these batteries are placed in an explosion-proof cabinet immediately after use.Conducting weekly inspections of areas where lithium batteries are stored or used.Conducting daily inspections of the lithium battery warehouse, and immediate rectification of any firesafety hazards identified.
???????
Managementmeasures
Establishing an emergency response procedure for lithium battery fires and an emergency rescue team,and preparing sufficient emergency supplies.Organizing and conducting regular safety coordination and emergency drills to ensure that an accidentcan be handled as quickly and correctly as possible when it occurs.Emergencymeasures
We have formulated the Safety Education and Training Management System and attach great importanceto the enhancement of the safety awareness of all employees and contractors. This year, we conduct-ed safety training, day-to-day training and special training for new employees. We adopt interactiveformats such as on-site teaching in the production workshop and symposiums to carry out coursesincluding three-level safety training, safety management capability enhancement training, safetytraining for special operators and first-aid responders, and fire prevention training with a focus oneffectively enhancing the quality and effectiveness of the training. In 2023, we organized 367 safetyevents, with a total of 11,521 participants.
4.2
Work Safety Training
Skill Training for First-aid RespondersFire Safety DrillBattery Safety
Training & Fire Drill
09.
SHOULDER SOCIAL
RESPONSIBILITIES
AND CONVEY
CORPORATE
WARMTH
NINEBOT LIMITED2023 SUSTAINABILITY REPORT
Educational Assistance ProjectsMaterial Donation ProjectsPublic Participation Projects
We have been deeply involved in community service and charity,actively fulfilling our social responsibilities. We consistentlymaintain a “pragmatic and equal” approach to our work andadhere to the philosophy of “providing practical support to thosemost in need”. In addition, we continuously organize charitableactivities that are socially valuable. We have established the“Segway-Ninebot Public Committee”, which combines bothonline and offline channels to conduct educational assistanceprojects, material donation projects, and public participationprojects.In 2023, Segway-Ninebot carried out a total of 50 public welfareprojects, engaging the participation of 2,039 employees. Duringoffline public welfare events, a total of 226 hours were dedicat-ed, with a charitable investment of RMB 3.6936 million. Theseactivities benefited over 3,700 individuals in need, effectivelytranslating every bit of public welfare and kindness into practicalactions.
Public Welfare Footprint of Segway-Ninebot
Cumulative number ofparticipating employees2,039
Number of individuals inneed benefited by the activity
3,700The number of publicwelfare projects carried out
Amount of charitableinvestment
3.6936million
Duration of offline publicwelfare events
226 hours
2023 Public WelfareTimeline of Segway-Ninebot
Segway-Ninebot donated 30,000 yuan to Wuxing Village, Benniu Town,Xinbei District, Changzhou City.JanuaryAssist rural revitalization
Segway-Ninebot sponsored 10 impoverished high school students from XiCounty First High School in Shaanxi Province.FebruaryAssist students in Shaanxi
Segway-Ninebot sponsored 60 impoverished high school students fromthree schools including Wulanhaote First High School in Inner Mongolia.Assist students in Inner Mongolia
March
Segway-Ninebot donated books worth over 50,000 yuan to four primaryschools in Xinyi City, Guangdong Province.Book donation
Segway-Ninebot sponsored 36 impoverished high school students fromXianyang Middle School, Shuinan Middle School, and other schools.April
Assist students in Fujian
Segway-Ninebot sponsored 20 impoverished high school students fromHaikou No. 4 Middle School in Hainan Province.Assist students in Hainan
Segway-Ninebot sponsored 20 impoverished high school students fromRongjiang County First High School in Guizhou Province.Assist students in Rongjiang
Segway-Ninebot sponsored 23 impoverished high school students fromYingshan No. 1 High School in Hubei Province.
JuneAssist students in Hubei
Segway-Ninebot individually sponsored 10 impoverished high schoolstudents from Puge Middle School in Sichuan Province.“Ninebot Angels” Campaign
Segway-Ninebot sponsored 33 impoverished high school students fromTongling Middle School and Fushan Middle School in Anhui Province.
Assist students in Anhui
Segway-Ninebot sponsoring 36 impoverished high school students fromLeibo Middle School in Sichuan Province.Assist students in Sichuan
Segway-Ninebot sponsored 10 impoverished high school students frommultiple schools in Xinjiang.May
Assist students in Xinjiang
Segway-Ninebot sponsored 62 impoverished high school students fromthree schools including Lixian No. 1 High School in Gansu Province.Assist students in Gansu
Segway-Ninebot personally wrote encouragement cards and sending outstationery sets to 158 students participating in the 2023 college entranceexam.
"Good Luck on the College Entrance Exam"postcard activity
Segway-Ninebot conducted on-site visits to Rongjiang in Guizhou andHaikou in Hainan.Field visits
Segway-Ninebot conducted an online campaign of “Second-hand Clothesfor Saplings" to jointly build the Public Welfare Forest.Segway-Ninebot Public Welfare Forest Activity
06.Optimize Products and Services and Ful?l Corporate Responsibilities
07.Practise Green Ideas and Promote Low-carbon Development
08.Adhere to the People-oriented Strategy and Care About the Growth of Employees
09.Shoulder Social Responsibilities and Convey Corporate Warmth
10.Appendix
01.About The Report
02.Message from the Chairman
03.About Us
04.Corporate Governance
05.ESG Management
August
Segway-Ninebot donated supplies worth 100,000 yuan to support flood reliefefforts in Mentougou, Beijing and Zhuozhou, Hebei.
Flood relief and disaster response
September
The Group's administrative department jointly organized a charity sale withother departments, raising a total of 20,987 yuan in donations.Public welfare charity sale
Segway-Ninebot donated books worth 58,800 yuan to six primary schools inXinyi City, Guangdong Province.Book donation
Segway-Ninebot donated a Go-kart signed by Jackie Chan to China CharityGala (Beijing stop), raising 23,999 yuan in donations.Jackie Chan signature Go-kart donation
October
Segway-Ninebot donated 49,000 yuan to Naiman No. 4 Middle School inInner Mongolia for the purchase of musical instruments.Musical instrument donation
Segway-Ninebot sponsoring 11 impoverished high school students fromHutian Middle School in Huaihua City, Hunan Province.Assist students in Hunan
Segway-Ninebot sponsoring 25 impoverished high school students fromDongliao No. 1 High School in Liaoning Province.
Assist students in Liaoning
Segway-Ninebot individually sponsored 3 impoverished high school studentsfrom Lixian Experimental High School in Gansu Province.“Ninebot Angels” Campaign
Segway-Ninebot sponsored 13 impoverished high school students fromSucheng District in Suqian City, Jiangsu Province.Assist students in Jiangsu
NovemberSegway-Ninebot sponsored 40 impoverished high school students from fourhigh schools including Songxi No. 2 High School in Fujian Province.Assist students in Fujian
Segway-Ninebot individually sponsored 10 impoverished high schoolstudents from Shuinan Middle School in Fujian Province.“Ninebot Angels” Campaign
Segway-Ninebot sponsored 25 impoverished high school students fromDu'an High School in Guangxi.Assist students in Guangxi
Segway-Ninebot sponsored 24 impoverished high school students fromYixian High School in Liaoning Province.Assist students in Liaoning
November
Segway-Ninebot sponsored 20 impoverished high school students fromYuanling No. 1 High School in Hunan Province.Assist students in Hunan
Segway-Ninebot sponsored 21 impoverished high school students from theTongwei region in Gansu Province.Assist students in Gansu
Segway-Ninebot recruited 23 volunteers to serve as one-on-one charitymessengers for Du'an High School.“Ninebot Letters” Campaign
Segway-Ninebot conducted field visits to Xianyang Middle School andShuinan Middle School in Fujian.
Field visits
December
Segway-Ninebot sponsored 7 impoverished high school students fromQinhuangdao No. 1 High School in Hebei Province.Assist students in Hebei
Segway-Ninebot sponsored 15 impoverished high school students fromYingshan No. 1 High School in Hubei ProvinceAssist students in Hubei
Segway-Ninebot donated a Go-kart signed by Shen Nanpeng to ChinaCharity Gala (Shanghai stop), raising 13,999 yuan in donations.Shen Nanpeng signature Go-kart donation
Educational AssistanceProjectsWe values educational public welfare initiatives. We have established the “Ninebot Scholarship”,which is a special fund focusing on supporting the education and growth of children in remote areas.We have also launched the “Ninebot Angels” campaign, which provides one-on-one long-termsupport to needy students. In addition, we have conducted the “Ninebot Letters” campaign, main-taining long-term correspondence with sponsored students, caring about their living and learningconditions and conveying warmth and hope with letters. By the end of 2023, the activity had accumu-lated more than 530 letters. In March 2023, the Company rallied over 100 employees to write “GoodLuck on the College Entrance Exam” postcards and provided exam supplies to 299 students takingthe exam. Moreover, we arranged on-site visits and online seminars to engage in face-to-facecommunication with sponsored students, genuinely caring about their lives and offering them supportand companionship. In 2023, the Company initiated 33 new scholarship projects, added sponsorshipfor 38 schools, with an investment of RMB 3.3286 million in poverty alleviation and education. By theend of 2023, the Company had launched a total of 82 scholarship projects, supporting nearly ahundred schools and benefiting over 1,600 impoverished students from 29 provinces.Case: Field Visits - Collaboratively Building a Road to DreamsIn 2023, Segway-Ninebot Public Welfare Volunteer Team made field visits to Rongjiang CountyNo.1 Middle School in Guizhou, Haikou No.1 Middle School and Haikou No.4 Middle School inHainan, and Shuinan Middle School and Xianyang Middle School in Fujian. They talked to spon-sored students and visited over 25 families of sponsored students, accompanied by teachersfrom these schools to convey the Company's care and concern.
Symposiums with Sponsored Students
Meeting with Sponsored Students
On-site Home Visits
06.Optimize Products and Services and Ful?l Corporate Responsibilities
07.Practise Green Ideas and Promote Low-carbon Development
08.Adhere to the People-oriented Strategy and Care About the Growth of Employees
09.Shoulder Social Responsibilities and Convey Corporate Warmth
10.Appendix
01.About The Report
02.Message from the Chairman
03.About Us
04.Corporate Governance
05.ESG Management
Exclusive Ninebot Angels
Case: Exclusive “Ninebot Angels” - Guardians of StudentsIn 2023, Segway-Ninebot Public Welfare Committee carried out three rounds of the “NinebotAngels” initiative. Through a one-on-one approach, the initiative provided targeted donationsto 25 high school students from impoverished families in Sichuan Puge Middle School, LixianCounty Experimental Middle School, and Fujian Shuinan Middle School, to help them accessbetter education and guide their holistic development. By the end of 2023, a total of 46employees had taken on the role of exclusive “Ninebot Angels” for these impoverishedstudents.
Case: Material Donations to Help Disaster-stricken PopulationIn August 2023, parts of Beijing and Zhuozhou, Hebei, were hit by unprecedented heavy rainsthat caused severe floods. The floods destroyed houses and farmland, and caused extensivedamage to infrastructure such as roads, electricity, and water supplies, resulting in unprece-dented losses and challenges for the local population. Through Beijing Public Safety And WelfareFoundation, Segway-Ninebot donated RMB 100 thousand worth of disaster relief supplies to thehard-hit areas of Mentougou, Beijing, and Zhuozhou, Hebei, to help the affected people return tonormal life as quickly as possible.
Donated Materials
Material Donation ProjectsWe actively fulfilled our social responsibility. In 2023, Beijing and Hebei regions were hit by heavy rains,and the Company donated RMB 100 thousand worth of disaster relief supplies to help the affectedpeople overcome the difficulties. The Company also focuses on rural development and supports ruralrevitalization. In 2023, the Company donated RMB 30 thousand to support the production andconstruction of Wuxing Village in Benniu Town, Xinbei District, Changzhou City, Jiangsu Province.The Company is committed to the development of rural primary schools, improving the readingenvironment and infrastructure of these schools to closes gaps in access to knowledge for students.In 2023, the Company donated rural libraries and provided an abundance of books to more than tenprimary schools in Xinyi City, Guangdong Province, such as Dongcun Primary School, HongguangPrimary School, Jiepo Primary School, Liangdong Primary School, Xuedi Primary School, MingtangPrimary School, Taozi Primary School, Fengyue/Fengdong Primary School, Jinpo Primary School, andXizhen Primary School, to improve their reading environment and help children develop scientificliteracy. In 2023, the Company donated a total of RMB 365 thousand worth of materials.
06.Optimize Products and Services and Ful?l Corporate Responsibilities
07.Practise Green Ideas and Promote Low-carbon Development
08.Adhere to the People-oriented Strategy and Care About the Growth of Employees
09.Shoulder Social Responsibilities and Convey Corporate Warmth
10.Appendix
01.About The Report
02.Message from the Chairman
03.About Us
04.Corporate Governance
05.ESG Management
Case: A Charity Auction to Support the Teach for China ProjectThe Teach for China Charity Gala was held in Beijing and Shanghai in September and December2023. A Go-kart signed by Jackie Chan and another signed by Shen Nanpeng were donated bySegway-Ninebot and auctioned off for RMB 23,999 and RMB 13,999 respectively. All proceedswill be used to support the Teach for China Project.
Charity Auction SceneCase: Book Donations to Ignite Wisdom and DreamsIn 2023, Segway-Ninebot Public Welfare Committee, in collaboration with Foshan Happy FutureEducation Assistance Association, donated books worth RMB 115.5 thousand to more than tenrural primary schools in Xinyi City, Guangdong Province, including Dongcun Primary School andHongguang Primary School. We have carefully selected each book for donation and hope toenrich the extracurricular and spiritual lives of the students through the power of literature. Weaim to continually broaden their horizons and enhance their perception and understanding of lifethrough reading.
Books Donated to Local Schools
Donated Used Computers
Case: Ai You Comfort Life Project to Help Children in DifficultyIn September 2023, Segway-Ninebot Public Welfare Committee, in collaboration with Ai YouFoundation, donated RMB 50 thousand to Ai You Comfort Life project to purchase packages forchildren in difficult circumstances.Case: Donating Musical Instruments to Support the All-round Development of StudentsIn November 2023, Segway-Ninebot Public Welfare Committee, in collaboration with Inner Mon-golia Youth Foundation, donated more than RMB 40 thousand to the Naimanqi No. 4 MiddleSchool in Inner Mongolia, to purchase musical instruments and establish a music classroom.This initiative aims to enhance the students’ music appreciation and literacy.Case: Donating Used Computers to Help Students Achieve Their DreamsIn 2023, Segway-Ninebot, in collaboration with Shanghai Peiyu Education Aid Service Centre,donated the first batch of 101 used computers to support the "Teach for China 2.0" public welfareproject. This project enables remote teaching to provide real-time, interactive online courses forremote rural primary schools. It aims to address the shortage of teachers in rural areas and theinequitable distribution of educational resources between different regions, ensuring thatchildren in rural areas have access to online educational resources.
Public ParticipationProjectsSegway-Ninebot actively organizes public welfare activities, that are open to thepublic, and that bring together and convey the warmth and strength of society.Case: Recycling Clothes to Preserve the Desert OasisIn March 2023, Segway-Ninebot Public Welfare Committee, in collaboration with Feimayi tolaunch the “Segway-Ninebot Public Welfare Forest” project, recycling second-hand clothesand investing the proceeds to plant forests for public welfare. During the reporting period, a totalof 873.37 kg of donated second-hand clothes were received and 116 m
of Haloxylon ammoden-dron seedlings were planted. This “Second-hand Clothes for Saplings” initiative enables us tosafeguard an oasis in the desert and promote the concept of a low-carbon and eco-friendlylifestyleT.Case: A Charity Bazaar to Gather Social StrengthIn September 2023, Segway-Ninebot Public Welfare Committee held a charity bazaar. Nearly ahundred items were sold, raising a total of RMB 20,987. The funds raised were used for a rurallibrary donation project in Beijie Town, Xinyi City, Guangdong Province, in the hope of exercisingthe power of books to help children to explore the world.Case:“Everyone’s Public Welfare Day” - Let's Make Good Things HappenThe persimmon, which has a homophonic meaning in Chinese for “thing”, implies good thingswhen it is referred to as a “good persimmon”. With the arrival of the “Everyone's Public WelfareDay” in September 2023, we teamed up with the Ai You Foundation on Weibo to launch the“Growing Good Persimmons Together” event, calling for attention to public welfare and supportfor children in difficult situations. In just two days, our users helped Segway-Ninebot PublicWelfare Committee plant 2,500 “good persimmons” and raise RMB 50 thousand in projectmatches. All the funds raised were used for the “Ai You Comfort Life - Rescue and ProtectionProject for Children in Difficulty”, providing help for rural children in difficult situations.
Afforestation for Public Welfare Love and Public Welfare MapThe Charity Bazaar
06.Optimize Products and Services and Ful?l Corporate Responsibilities
07.Practise Green Ideas and Promote Low-carbon Development
08.Adhere to the People-oriented Strategy and Care About the Growth of Employees
09.Shoulder Social Responsibilities and Convey Corporate Warmth
10.Appendix
01.About The Report
02.Message from the Chairman
03.About Us
04.Corporate Governance
05.ESG Management
10.
APPENDIX
NINEBOT LIMITED2023 SUSTAINABILITY REPORTAppendix
About The ReportMessage from the ChairmanAbout UsCorporate Governance
ESG Management
Optimize Products andServices and FulfilCorporate Responsibilities
Practice Green Ideasand Promote Low-carbonDevelopment
GRI2GRI2GRI2GRI2GRI2GRI2GRI2GRI2
GRI2
GRI2GRI203、GRI404、GRI417GRI2、GRI203、GRI404、GRI418
GRI2、GRI404GRI2、GRI302、GRI308GRI2、GRI205、GRI404、GRI414
GRI2GRI2、GRI302、GRI303、GRI305、GRI306
GRI2、GRI302、GRI308
GRI201
GRI3
Operation of Shareholders’ General MeetingOperations of the Broad of DirectorsInformation Disclosure and TransparencyInvestor Relations ManagementESG Management StructureSustainable ActionsStakeholder Communication
Safeguard Product QualityImprove Customer ServiceProtect Information SecurityRespect Intellectual PropertyCreate Responsible Supply ChainComply with Business EthicsLaunch Green ProductPractice Green ProductionPromote Green OperationRespond to Climate Change
Materiality Assessment
ContentsRelevant Section(s)GRI Standards
06.Optimize Products and Services and Ful?l Corporate Responsibilities
07.Practise Green Ideas and Promote Low-carbon Development
08.Adhere to the People-oriented Strategy and Care About the Growth of Employees
09.Shoulder Social Responsibilities and Convey Corporate Warmth
10.Appendix
01.About The Report
02.Message from the Chairman
03.About Us
04.Corporate Governance
05.ESG Management
Adhere to the People-orientedStrategy and Care About theGrowth of Employees
Shoulder Social Responsibilitiesand Convey Corporate Warmth
GRI2、GRI401、GRI403
GRI2、GRI401GRI2、GRI404GRI2、GRI403GRI203、GRI413GRI203、GRI413GRI203、GRI413
Protect Employee Rights and InterestsEnhance Employee careSupport Talent DevelopmentSafeguard Health and SafetyEducation Assistance ProjectsMaterial Donation ProjectsPublic Participation Projects